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Reviews of Metro Grand Hotel

3 out of 5
Metro Grand Hotel
540, Poonamalle High Road, Arumbakkam, Chennai, Tamil Nadu

Reviews

5.6
Rating 10 - Excellent. 2 out of 19 reviews" "
Rating 8 - Good. 7 out of 19 reviews" "
Rating 6 - Okay. 1 out of 19 reviews" "
Rating 4 - Poor. 3 out of 19 reviews" "
Rating 2 - Terrible. 6 out of 19 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

2.0/10

Amenities

5.2/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

8/10 Good

Ramachandran

Liked: Cleanliness, staff & service, property conditions & facilities
Good environment
Stayed 2 nights in Feb 2024

2/10 Terrible

RAVI

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is very poorly maintained and dirty. Do not recommend to anyone.
Stayed 4 nights in Mar 2023

2/10 Terrible

Kandhavel

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
Initially the checkout time said 24 hrs now they are asking to checkout in 13 hrs which is unacceptable
Stayed 1 night in Dec 2022
Response from Manager, Metro Grand Hotel on 6 Dec 2022
Dear Guest, As per our policy we provide Checkin from 12Noon and Checkout before 12Noon. We provide a grace time of upto 2hrs. After the grace time, a late checkout charge will be applicable. Our reception has communicated the same to you as well. But based on your request for late checkout, our reception has offered a discounted late checkout charge with additional grace time.Thank you.

8/10 Good

Uthaya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel experience ever
Worst hotel experience ever. Very old building with zero maintenance. Looks like a godown. Rooms, hallway, restroom and everything else is dirty and smelly. Don’t ever stay in this hotel.
Stayed 1 night in Jul 2022

4/10 Poor

Anand

Stayed 1 night in May 2022

2/10 Terrible

surendran, Erode

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old, dirty and unmaintained property.photos posted in the site is very misleading may be taken10 years back. Not even WIFI facilities there. Very disappointed
Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2020

4/10 Poor

mayuresh

Business traveller
Disliked: Property conditions & facilities
Only air-conditioning was working...!!! Bad choice
I was completely disappointed with this hotel. They didn't provide whatever they offered online. Condition of the hotel was very bad. There was a digging work under process just in front of the hotel which was blocking the hotel entrance. They have made a temporary bridge to cross and rich the hotel door. We can understand that this digging work at the entrance would be a temporary problem but when you enter the hotel you will understand immediately that you have chosen the very wrong hotel. There is no enough lighting in the lobby, lack of cleanliness, no enough staff, "no breakfast" Which was included in the charges, no packaged water available, "No WiFi" ( they told me that hotel Wi-Fi connection is disrupted due to digging work in front of the entrance), TV was working but sound was TV sound was cracking they fixed it later. room was small compared to pictures they showed, Fortunately AC was working.....!!!! Only good thing happened with me here is they gave me early check-in (on 24 hours check-in basis with 2 hours grace time for late check-out). I paid 1796 INR which is way too high for airconditioned room with just a bed....!!! The hotel denied me to give a printed bill saying: "you paid online to hotels.com, we can't give you the bill"...!!!
Stayed 1 night in Nov 2020

10/10 Excellent

Mikaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favourite!
Stayed here twice. Helpful staff, great food and clean and comfortable rooms. Stayed in the suite both times and it was really nice. Will be staying there again for sure.
Stayed 2 nights in May 2018
Response from Manager on 1 Jun 2018
We are glad that you had a comfortable stay. Looking forward to seeing you again soon.We will provide the best service for your future visits also. Thank you.

2/10 Terrible

John, canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Unclean, slippery, bathroom shower without door in the executive suite, The breakfast was very good.
Stayed 2 nights in Dec 2017
Response from Manager on 9 Jan 2018
Dear Guest, We are sorry to hear that your stay was not satisfactory. We will enquire into this and take the necessary steps to improve our service. Thanks for this valuable feedback. We will make sure your future stay will be more comfortable and without any issues.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
So so .. hotel
A very so so hotel. I would never stay again. We had to stay close to a marriage hall and hence we stayed here. The rooms were so tiny, I had to watch while walking to not trip over. The bed was not clean. It is not a 3 star hotel in any respect. You can literally hear people talking in the next room. The hotel was not flexible with check out time. They were flexible with other guests. They delayed check in by almost 1 hour since the rooms were not ready. There were many times we didn't have power at the hotel. The generator took a while to kick in. They assigned smoking rooms even when I had specifically booked non smoking rooms. We had 3 reservations on the same day with similar experiences. There was a ton of cigarette smoke coming in via the exhaust in the bathroom. It was tough having my 6 year old with me. The hotel has only parking for 4 cars outside the hotel. Overall a bad stay. I am generally a easy person to please .. this was horrible in many ways.
Stayed 1 night in Sep 2017

8/10 Good

gayathri

Liked: Cleanliness, staff & service, room comfort
Comfortable rooms but the dinning area needs to be cleaned. Other than that was a good venue
Stayed 3 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay! The staff were friendly and helpful and the room and bath were really clean.

8/10 Good

Vanita

Need to be clearer on billing details.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Good for a short stay and work in Anna Nagar areas

8/10 Good

moe, Sydney Australia

Liked: Staff & service, room comfort
Everything was ok except for the wifi
Besides the wifi not working well and the noisy club downstairs at nights everything else was ok

8/10 Good

g, qatar

Liked: Cleanliness, room comfort
Lovely hotel
The hotel is pretty clean with excellent bedding and a very clean bath. The wifi works on and off an probably that's one of the areas that needs to be improved . They do not have a business center but I got printouts from them. Buffet breakfast was South Indian and had toasted bread too.
Response from Manager on 30 Aug 2016
Dear Guest, Thank you for providing your valuable feedback. We are glad to hear that you had a pleasant stay. We will take your suggestions and take the necessary action to make sure your future stays are more comfortable.