KEK Accommodation

Very basic place and the room was ok for a night, considering it’s inexpensive. Service was poor. KEK is an easy journey to the airport, in an average area where police have install CCTV on most street corners. It felt safe enough walking around at night. KEK have 2 hotels on this street. We arrived late (we told them we would be arriving late in the "notes" section of our booking) and were told we didn’t have a reservation and were made to walk with our luggage to the second KEK, where Ibrahim the "Front Office" was quite hostile. We had Hotels.com confirmation and had paid in advance (he called Hotels.com “a failure”). He aggressively demanded I give him the Hotels.com receipt I had printed for myself (for the address and my personal details) and demanded proof of booking on my phone, which he grabbed from me and attempted to scroll through. Eventually we were given a room and had to walk back up the street to the second KEK. This delay meant any place to eat was now closed and they were unwilling to continue room service for us, so we went to bed hungry. The room itself was not as the pictures provided and did not have the amenities listed (e.g. no safe in the room, no free toiletries, etc). The mattress was 3 inches thick, not standard thickness like their photos. The towels were ripped and stained, but smelled clean. We booked KEK for the free Airport Shuttle, but were told it wasn’t free. At least the front desk assistant at our KEK was polite and apologetic.

Not so good