Villa, 1 King Bed, Balcony | Pool | 2 outdoor pools, open 7:00 AM to 7:00 PM, pool loungers
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Reviews of Four Points by Sheraton Mahabalipuram Resort & Convention Center

4 out of 5
Four Points by Sheraton Mahabalipuram Resort & Convention Center
ECR-OMR Junction, ECR, Poonjeri, Mahabalipuram, Chengalpattu

Reviews

8.8

Excellent

Rating 10 - Excellent. 44 out of 71 reviews" "
Rating 8 - Good. 19 out of 71 reviews" "
Rating 6 - Okay. 2 out of 71 reviews" "
Rating 4 - Poor. 2 out of 71 reviews" "
Rating 2 - Terrible. 4 out of 71 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Vinaychandra

The room had dirty glasses and the property hoes not have a gym. It had a room marked as gym without any equipment. The staff mentioned that gym was under renovation- but there was no sign of any work
Stayed 2 nights in Mar 2024
Response from Siva on 29 Apr 2024
Dear Vinaychandra, We would like to take this opportunity to thank you for taking valuable time out of your schedule to post your review here Your positive feedback means a lot to us We will surely keep working with excellence and providing the best services to our guests We will be eager and will look forward to welcoming you back soon to Four Points Mahabalipuram With Regards Team Four Points Mahabalipuram

10/10 Excellent

melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great venue & best food
We had a one night stay here. This would be the BEST hotel buffet ever. We had the lunch & breakfast buffet. So much variety & most delicious food. The service is also very very good. Staff are attentive & are very eager to help. I would happily visit this hotel again & this time will stay longer.
Stayed 1 night in Dec 2023
Response from Siva on 16 Feb 2024
Dear Melanie,Greetings From Four Points by Sheraton Mahabalipuram Resort & Convention Center.Thank you for taking your time and sharing your valuable feedback with us, your feedback our team to do better, once again thank you for sharing your feedback and looking forward to welcome you all.Warm Regards,Sivashankaran.

8/10 Good

Alvyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good hotel, walking distance to main sights such as the lighthouse. Great breakfast. Staff very helpful and efficient. Hotel very clean. Nice swimming pool
Stayed 3 nights in Nov 2023
Response from Bala on 11 Dec 2023
Dear Guest, We would like to take this opportunity to thank you for taking valuable time out of your schedule to post your review here. Your positive feedback means a lot to us! We will surely keep working with excellence and providing the best services to our guests. We will be eager and will look forward to welcoming you back soon to Four Points Mahabalipuram. With Regards, Team Four Points Mahabalipuram

2/10 Terrible

MURUGAN

Stayed 2 nights in Nov 2023
Response from Bala on 11 Dec 2023
Dear Guest, We would like to take this opportunity to thank you for taking valuable time out of your schedule to post your review here. Your positive feedback means a lot to us! We will surely keep working with excellence and providing the best services to our guests. We will be eager and will look forward to welcoming you back soon to Four Points Mahabalipuram. With Regards, Team Four Points Mahabalipuram

2/10 Terrible

RAHUL

Travelled with family
Disliked: Amenities
On 15th July, I received a mail from booking partner that - "There was a problem with the payment method you provided at booking. To keep the reservation, you’ll need to contact the hotel and provide a valid payment method within 24 hours." And finally booked another hotel. I did not contact the hotel and neither was confirmed my booking nor did I checked in the hotel but on 15th Nov, I received mail from the hotel and booking partner that booking was confirmed and payment was auto detected. In a span of 5 months no message was received so I made bookings in another hotel, and to my shock the payment has been auto debited.
Stayed 2 nights in Nov 2023
Response from Bala on 11 Dec 2023
Dear Guest, We would like to take this opportunity to thank you for taking valuable time out of your schedule to post your review here. Your positive feedback means a lot to us! We will surely keep working with excellence and providing the best services to our guests. We will be eager and will look forward to welcoming you back soon to Four Points Mahabalipuram. With Regards, Team Four Points Mahabalipuram

10/10 Excellent

Athreya

Stayed 1 night in Nov 2023
Response from Balasubramaniam.P on 1 Jan 2024
Dear Guest, We would like to take this opportunity to thank you for taking valuable time out of your schedule to post your review here. Your positive feedback means a lot to us! We will surely keep working with excellence and providing the best services to our guests. We will be eager and will look forward to welcoming you back soon to Four Points Mahabalipuram. With Regards, Team Four Points Mahabalipuram

10/10 Excellent

mehul

Stayed 1 night in Nov 2023
Response from Bala on 11 Dec 2023
Dear Guest, We would like to take this opportunity to thank you for taking valuable time out of your schedule to post your review here. Your positive feedback means a lot to us! We will surely keep working with excellence and providing the best services to our guests. We will be eager and will look forward to welcoming you back soon to Four Points Mahabalipuram. With Regards, Team Four Points Mahabalipuram

8/10 Good

Rashmikant

Stayed 2 nights in Nov 2023
Response from Bala on 11 Dec 2023
Dear Guest, We would like to take this opportunity to thank you for taking valuable time out of your schedule to post your review here. Your positive feedback means a lot to us! We will surely keep working with excellence and providing the best services to our guests. We will be eager and will look forward to welcoming you back soon to Four Points Mahabalipuram. With Regards, Team Four Points Mahabalipuram

10/10 Excellent

Hassan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t fault services, facilities or staff.
Stayed 2 nights in Oct 2023

10/10 Excellent

prabaharan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Rajendran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk experience manikandan
Extremely good
Stayed 1 night in Mar 2023

8/10 Good

N

Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay with family
We had a great time during our stay. The spread were awesome and included all types of cuisines. it was a family trip and we had a wonderful and happy stay.
Stayed 1 night in Feb 2023

10/10 Excellent

Sumedha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and front desk were extremely helpful, always had a smile on their faces, and made our stay very pleasant!

10/10 Excellent

Syed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

4/10 Poor

Ron

Stayed 1 night in Sep 2022

8/10 Good

Ron

Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfortable stay
Stayed 1 night in Feb 2022

6/10 Okay

Kritika

Travelled with group
Liked: Cleanliness
Average
The ‘garden view’ is a scam. Food is below average. Rooms are smaller than expected.
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Rohit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property is very chic & in impeccable condition. The food is delicious but what stands out the most if the Hospitality of the staff
Stayed 2 nights in Dec 2021

10/10 Excellent

Ranjan

Stayed 1 night in Dec 2021

8/10 Good

Kannan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Stayed 2 nights in Dec 2021

6/10 Okay

Shweta

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Sheraton is just a USP not Service
we stayed for a day and it was heavily raining. Reception for checkin took lot of time…food was average, highly priced (3 cup tea for 495/-). And service was horrible. Inspite of requesting for battery cart (since it was raining heavily); even after waiting for 45 min and multiples calls no one bothered. Finally all of us has to get drenched in rain and go to restaurent. I expressed my displeasure at reception and instead of correcting they started asking which number u called, who took the call etc. the same event was repeated 3 times during one day of my stay. Property is good but service is horrible and no one should get carried away by brand Sheraton and have expectations for a class of service. Not worth spending money , time or otherwise.
Stayed 1 night in Nov 2021

8/10 Good

Madhu Sudhan

Liked: Cleanliness, staff & service, property conditions & facilities
Food was very good, spacious rooms.
Stayed 2 nights in Sep 2021

8/10 Good

arvinth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice except for food was not worth the money taste was k.
Stayed 1 night in Sep 2021

8/10 Good

Chitralekha

Travelled with family
Liked: Cleanliness, staff & service
Very open- nice - spacious
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would appreciate Ashutosh for his hospitality, right from reconfirming the booking till checkout. We will surely come back, see you soon
Stayed 1 night in Mar 2021
Response from Jais on 5 May 2021
We are extremely thankful for sharing us the feedback on our associates. Will surely pass on the information to the team so that they are motivated and we could provide best hospitality experience to the guests. Looking forward to have you back at our resort. Stay Safe.

10/10 Excellent

Sunetra

Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay and food . Wonderful service and private pool was top notch.
Stayed 1 night in Feb 2021
Response from Hotel Leader on 16 Feb 2021
Dear Patron, Greetings from Four Points by Sheraton Mahabalipuram Resort & Convention Center! We would like to thank you for sharing your feedback & review, post your experience with us. We are delighted to receive your compliments extended as a kind gesture, with respect to your dining, hospitality and private pool experience. The team continuously strives to enhance service and experience benchmarks to provide the paramount of stay & dining experiences. We look forward to your next visit with us, only at Four Points by Sheraton Mahabalipuram - your Home away from Home !!

8/10 Good

Pavan

Stayed 1 night in Jan 2021
Response from Hotel Leader on 16 Feb 2021
Dear Pavan, Greetings from Four Points by Sheraton Mahabalipuram Resort & Convention Center! We would like to thank you for sharing your feedback & review, post your experience with us. The team continuously strives to enhance service and experience benchmarks to provide the paramount of stay & dining experiences. We look forward to your next visit with us, only at Four Points by Sheraton Mahabalipuram - your Home away from Home !!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Hotel Leader on 16 Feb 2021
Dear John, Greetings from Four Points by Sheraton Mahabalipuram Resort & Convention Center! We would like to thank you for sharing your feedback & review, post your experience with us. We are delighted to hear that you enjoyed your experience & journey with us. The team continuously strives to enhance service and experience benchmarks to provide the paramount of stay & dining experiences. We look forward to your next visit with us, only at Four Points by Sheraton Mahabalipuram - your Home away from Home !!

8/10 Good

Kumaresh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Hotel Leader on 16 Feb 2021
Dear Kumaresh, Greetings from Four Points by Sheraton Mahabalipuram Resort & Convention Center! We would like to thank you for sharing your feedback & review, post your experience with us. The team continuously strives to enhance service and experience benchmarks to provide the paramount of stay & dining experiences. We look forward to your next visit with us, only at Four Points by Sheraton Mahabalipuram - your Home away from Home !!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Hotel Leader on 16 Feb 2021
Dear Patron, Greetings from Four Points by Sheraton Mahabalipuram Resort & Convention Center! We would like to thank you for sharing your feedback & review, post your experience with us. The team continuously strives to enhance service and experience benchmarks to provide the paramount of stay & dining experiences. We look forward to your next visit with us, only at Four Points by Sheraton Mahabalipuram - your Home away from Home !!

2/10 Terrible

Deepak

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it
not worth that money
Stayed 2 nights in Mar 2020
Response from Hotel Leader on 16 Feb 2021
Dear Deepak, Greetings from Four Points by Sheraton Mahabalipuram Resort & Convention Center!! We would like to thank you for your review, and appreciate your honest feedback. The team understands that your experience was not aligned to your expectations. we sincerely apologize. Lastly, we would certainly look forward to your next visit with us, that would give us the opportunity to deliver an enhanced and improved experience, only at Four Points by Sheraton Mahabalipuram - your Home away from Home!!

10/10 Excellent

Kiritharan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 1 night in Feb 2020

10/10 Excellent

AshwinKumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic stay..
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service, staff was super friendly + helpful. The facilities were great especially for old family members (ground floor rooms with minimum stairs, accessible ramps available to access the restaurant + golf carts to get to / from room, well paved lands with nice gardens nearby etc). Food at the restaurant was also great, large spread and delicious food so everyone could get their fill. (Only minor scope for improvement would be the cutlery kept running out). The location of this establishment was great too, just off the main highway with nearby access to main Mahabalipuram sites.
Stayed 2 nights in Dec 2019

10/10 Excellent

Sanjay, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities
Check in Staff seemed a little overworked but otherwise an excellent location with great food and amenities
Stayed 1 night in Dec 2019

10/10 Excellent

Sonia, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Mahabulipuram. The resort area is very quite and gives you a feel of getting away. The Staff have been amazing
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality
Best stay, this was our first visit with our 8 month old daughter and the hospital staff everything possible to help. They even removed the fan in the hall to fix a baby rocker we had. Thanks a ton to everyone. Made my trip. Food was great and the drive to their beach was also 5 mins.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed and enjoyable stay
It was a pleasant stay and relaxed one.
Stayed 1 night in Oct 2019
Response from Vipin Nambiar on 27 Oct 2019
Thank you for your feedback!! The team will be excited to see your feedback!! Will share the same with the team! Looking forward to welcoming you soon to the property!

10/10 Excellent

Binu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice for a get away from city and get a break
AMAZING Staff and property. Clean, Upscale, Still New. Good activities to relax and do with kids.
Stayed 2 nights in Oct 2019
Response from Vipin Nambiar on 27 Oct 2019
Thank you for your feedback!! The team will be excited to see your feedback!! Will share the same with the team! Looking forward to welcoming you soon to the property!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Vipin Nambiar on 27 Oct 2019
Thank you for your feedback!! The team will be excited to see your feedback!! Will share the same with the team! Looking forward to welcoming you soon to the property!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Vipin Nambiar on 27 Oct 2019
Thank you for your feedback!! The team will be excited to see your feedback!! Will share the same with the team! Looking forward to welcoming you soon to the property!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent reception. Very good service. Good rooms that were clean and well ventilated. Well kept grounds and pool. Will definitely visit again.
Stayed 2 nights in Feb 2019
Response from Vipin Nambiar on 27 Oct 2019
Thank you for your feedback!! The team will be excited to see your feedback!! Will share the same with the team! Looking forward to welcoming you soon to the property!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed in particular the breakfast spread and the restaurant in general. everything else was good too. the staff were courteous and helpful.
Stayed 1 night in Feb 2019
Response from Vipin Nambiar on 27 Oct 2019
Thank you for your feedback!! The team will be excited to see your feedback!! Will share the same with the team! Looking forward to welcoming you soon to the property!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018