Staying here was an absolute pleasure. The staff went above and beyond to make sure that we had a great stay - from giving us a Ritz lion, little pandas and making up the room for my husband’s birthday with balloons and a panda cake to escorting us (for free) to the Sichuan Opera to make sure we got there okay, nothing seemed like too much for the team. They worked together seamlessly to make sure that we felt welcomed and happy. It just seemed like there were constant little touches that showed they cared that you enjoyed your stay; the free gifts (free drinks, desserts, cake, stuffed Ritz lion, little pandas, taxi to the opera), attention to detail, English-speaking staff and friendliness have made us want to only stay at Ritz (if we could afford it!). The facilities, including the room and the gym, were top notch. The food in all the restaurants and in-room dining were delicious, particularly the all-inclusive dim sum in Lixuan which was fantastic value for money considering the quality of the food.