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Reviews of Aloft Charlotte City Center

3 out of 5
Aloft Charlotte City Center
210 E Trade Street, Charlotte, NC

Reviews

8.0

Very good

Rating 10 - Excellent. 473 out of 1003 reviews" "
Rating 8 - Good. 220 out of 1003 reviews" "
Rating 6 - Okay. 157 out of 1003 reviews" "
Rating 4 - Poor. 78 out of 1003 reviews" "
Rating 2 - Terrible. 75 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sharlo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was hard to find but valet was nice once we found it.
Stayed 1 night in May 2024

10/10 Excellent

Demario

Good
Stayed 1 night in May 2024

6/10 Okay

Cameron

Travelled with partner
Liked: Cleanliness, property conditions & facilities
As far as my room was concerned the room was nice and very clean.. the staff was friendly however their informational skills was way off. First let’s talk about parking.. we was told by the lady at the front desk upon check in that we park in there parking area and we give them the slip and we would not be charged.. however that was not the case it is $30 for parking there over night and you can not leave.. if you want to come and go without paying each time you do so pay them for to park for you but either way you have to pay to park.. then I booked through Expedia my room should of been paid for in full except for the damage deposite but yet the hotel charged me a extra $22.64 cent to stay with them.. when I reached out about this they said Expedia didn’t pay for my room completely and that I owed them that.. which should not have been the case at all.. it seems to me it just extra charge after extra charge when staying at this hotel
Stayed 1 night in May 2024

10/10 Excellent

Kirrily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Melanie

Travelled with partner
Disliked: Staff & service
BAD ATTITUDES. Unfriendly and poor customer service. Rude responses; no hospitality. No coffee or hot water @8am. Rooms are out dated.
Stayed 3 nights in May 2024

8/10 Good

Tahnee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great, very clean, and amenties were awesome!
Stayed 1 night in May 2024

10/10 Excellent

Cinthya

Liked: Amenities, property conditions & facilities
Great location
Stayed 1 night in May 2024

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service
If I could do 10 stars out of 5 on the staff and service, I would! Sedge at the front desk has been nothing but a great host! He has made me and my wife’s stay at aloft feel like I’m right at home.
Stayed 1 night in May 2024

10/10 Excellent

Jamie

Liked: Cleanliness, property conditions & facilities
Always great
Stayed 2 nights in Apr 2024

10/10 Excellent

Johnnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice. Staff was welcoming and helpful, especially the front desk
Stayed 1 night in Apr 2024

10/10 Excellent

Belinda

Stayed 1 night in Apr 2024

10/10 Excellent

Alexander

Stayed 1 night in Apr 2024

10/10 Excellent

Krystel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice quick easy Check in
Stayed 1 night in Apr 2024

6/10 Okay

Kernist

Liked: Staff & service
Didn’t have a phone in the room or ice machine on the floor. They also do not validate parking in their deck.
Stayed 2 nights in Apr 2024

10/10 Excellent

Charm

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the easy access to food and shopping. So close to the Spectrum Center - made the evening out so much easier.
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
We are glad that you enjoyed your stay with us and that we were able to provide you with a great stay experience. We appreciate your business and we hope you will come back and stay with us again in the future.

10/10 Excellent

Jewell Constance

Liked: Cleanliness, staff & service, property conditions & facilities
This is my first time staying at this hotel. I had a maintenance problem in my room i appreciate it was 5 minutes of less for Mr. LLOYD'S to come and begin to fix the problem.
Stayed 3 nights in Apr 2024
Response from GM on 22 Apr 2024
We are glad you enjoyed your stay with us and we hope you come back and stay with us again in the future.

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern
Stayed 1 night in Apr 2024
Response from GM on 18 Apr 2024
Thank you for staying with us and we appreciate your business. We hope you will come back and stay with us again in the future.

10/10 Excellent

vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly and kind. Great location. Love the lounge and games
Stayed 1 night in Apr 2024
Response from g on 14 Apr 2024
We are glad that you had a great stay with us and we hope that you will come back and stay with us again.

6/10 Okay

Genaro

Liked: Staff & service, property conditions & facilities
The shower and carpet was not very clean and one of the towels was stained
Stayed 1 night in Apr 2024
Response from GM on 12 Apr 2024
Thank you for staying with us and for providing input about your stay. We will look into your concerns and ensure they are not repeated.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 12 Apr 2024
Thank you for staying with us. We are glad that you enjoyed your stay and we hope you will come back and stay with us again in the future.

10/10 Excellent

Alan, Bristol

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Garage parkin attached to hotel is a plus
Stayed 1 night in Apr 2024
Response from GM on 12 Apr 2024
We are glad that you enjoyed your stay and were happy with the parking situation. We hope you will come back and stay with us again in the future.

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint is that finding parking for check-in was a little awkward. There wasn't any place to pull up on the street to get information and the lobby was not at street level
Stayed 1 night in Apr 2024
Response from GM on 12 Apr 2024
Thank you for your input. Unfortunately, our property is situated in the heart of uptown Charlotte and is a very busy area. Our guest do best by pulling into the parking garage and then coming to check in, rather than trying to find somewhere on the street to park.

8/10 Good

Jerome, Detroit

Business traveller
Liked: Staff & service
Staff was great. Public facilities could have been a more cleaner.
Stayed 3 nights in Feb 2024
Response from GM on 3 Apr 2024
Thank you for taking the time to share your input about your stay. We are glad you enjoyed your stay and we will make every effort to improve in the areas that we fell short in.

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and close to plenty of activities.
Stayed 1 night in Mar 2024
Response from GM on 3 Apr 2024
Thank you for sharing your rating of our property and your stay. We are glad that you were provided a great stay experience and we hope that you will come back and stay with us again in the future.

4/10 Poor

Scott

Travelled with family
We were up all night because of the noise on our hall. The walls are paper thin and the baby in the room next to us SCREAMED from 2-4am. Elevator had a sign that said “don’t use for health reasons”
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
We regret that your neighbors kept you up all night. We would have contacted them on your behalf if you had notified us. We do not have a sign in our elevator that states "Do not Use".

8/10 Good

Thomas, Smyrna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to figure out to get to the hotel parking lot so they can pay for parking cost me an extra $40.00
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
We regret that there was confustion with our parking. However, we inform our guest of the costs of parking at check in and it is on our website.

8/10 Good

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Thank you for staying with us and we hope you will come back and stay with us again in the future.

10/10 Excellent

AnTonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Thank you for your kind response. We hope you enjoyed your stay and will come back and stay with us again in the future.

2/10 Terrible

Argeuris R

Stayed 1 night in Mar 2024
Response from GM on 3 Apr 2024
Thank you for sharing your input about your stay. We regret we were unable to meet your expectations but we will continue to work harder to improve all aspects of our property.

10/10 Excellent

JytiA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 14 Mar 2024
Thank you for staying with us and we hope you will come again in the future.

10/10 Excellent

Edwin

Stayed 1 night in Mar 2024
Response from GM on 31 Mar 2024
Thank you for taking the time to share your feedback about your stay. We appreciate your business and we hope you will come back and stay with us again in the future.

6/10 Okay

NATALIE

Travelled with partner
Noisy: air conditioning, running toilet and street noise. Good location
Stayed 1 night in Mar 2024
Response from GM on 11 Mar 2024
We regret that our room had items that didn't meet your expectations. We hope that you will come back and stay with us and give us another opportunity to make a better impression on you.

4/10 Poor

narceka

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I wore black socks in my room 623. They were covered in white dog hair after walking through the room. The toilet didn’t flush and the mirror to the bathroom is broken with duct tape on it. The hallway carpets are musty and dirty. The 6th floor hall has a large hole in the wall covered by tape and a trash bag. Horrific.
Stayed 1 night in Mar 2024
Response from GM on 11 Mar 2024
We regret that you did enjoy your stay with us. We take our guest input very serious and we will use your input to make improvements in all areas. Thank you for staying with us.

8/10 Good

jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My frustration with this property was finding it. Went around block 3 times. Should definitely be better marked. Also located right at bus station busy area. Property itself very comfortable. Easy parking after I figured it out.
Stayed 1 night in Mar 2024
Response from GM on 11 Mar 2024
Thank you for staying with us. We are glad that you enjoyed your stay with us and we hope by the time you decide to come back and stay with us again that the Epicentre will have updated its signage in the area. They are in the process of updating the area to give our guest better assistance in finding our property.

8/10 Good

jocolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on 6 Mar 2024
Thank you for sharing your rating of our property. We appreciate your input and we hope that you will come back and stay with us again in the future.

4/10 Poor

Jennifer

Travelled with family
Liked: Staff & service
We liked how many restaurants there were around the hotel. One elevator was broken down and the wait for the one in operation was long. The room was sort of grungy and there was human hair on the pillows and sheets. There were no extra blankets and only two towels. I wouldn't recommend this hotel.
Stayed 2 nights in Mar 2024
Response from GM on 6 Mar 2024
We regret that you did not enjoy your stay with us. We will work with our housekeeping team to do a better job of cleaning the rooms, as well as, inspecting it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from GM on 25 Feb 2024
Thank you for the great review. We are glad that you enjoyed your stay and we hope you will come back and stay with us again in the future.

10/10 Excellent

Tariq pierce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Feb 2024
Response from GM on 16 Feb 2024
Thank you for staying with us. We are glad that we were able to provide you with a great stay experience and we hope you will come back and stay with us again in the future.

10/10 Excellent

Kayt

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 16 Feb 2024
Thank you for staying with us and for giving us such a great review. We hope that you will come back and stay with us again in the future.

4/10 Poor

Carrie

Liked: Staff & service
Not amazing
Not great, I’ve stayed at other Alofts and this one was surprisingly run down. The parking was confusing, the room’s A/C worked but it was very noisy (like maybe it had a plastic bag trapped in it.) While the staff was super nice and accommodating, the check in process was sluggish with a long line. Just not what I expected from Aloft.
Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
We regret that your stay did not meet your expectation. We will continue working on making our property better in all aspects.

10/10 Excellent

michael

Stayed 2 nights in Feb 2024
Response from GM on 12 Feb 2024
We are glad that you enjoyed your stay with us. We are always excited to know that we left a positive lasting impression on our guest.

6/10 Okay

Tony

Travelled with family
Liked: Cleanliness, room comfort
Just a test
The room was clean and neat bit the size of the room wasn't what i look for
Stayed 2 nights in Feb 2024
Response from GM on 9 Feb 2024
We regret that our room didn't meet your expectations. Fortunately, Marriott has many different brands that should be able to meet your expectations. However, we do appreciate you stay with us.

10/10 Excellent

Makayla

Liked: Amenities
Great staff!
Stayed 2 nights in Jan 2024
Response from GM on 7 Feb 2024
Thank you for sharing your input about your stay and our stafff. We are glad that we left a positive impression on you and we hope you come back and stay with us again in the future.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experience and I really enjoyed myself.
Stayed 1 night in Feb 2024
Response from GM on 7 Feb 2024
We are glad that we were able to provide you with a great stay during your time in Charlotte. We appreciate your business and we hope you will come back and visit us again in the future.

8/10 Good

Tony

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 7 Feb 2024
Thank you for providing feedback about your stay. We appreciate your business and we hope you will come back and stay with us again in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from GM on 7 Feb 2024
Thank you for taking the time to share your input about your recent stay with us. We appreciate your business and we hope you come back and stay with us again in the future.

10/10 Excellent

Bernice

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was ok.
Stayed 1 night in Feb 2024
Response from GM on 6 Feb 2024
Thank you for staying with us and we hope you come back and see us again in the future.

8/10 Good

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great!
Stayed 1 night in Jan 2024
Response from GM on 1 Feb 2024
Thank you for your input and we hope that you will come back and stay with us again in the future.