Lobby

Reviews of Homewood Suites by Hilton Charleston Historic District

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 605 out of 1001 reviews" "
Rating 8 - Good. 285 out of 1001 reviews" "
Rating 6 - Okay. 60 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and very clean. Property is conveniently located to shops and restaurants. Staff was great and very accommodating. Bed pillows were completely worn out and needs to be replaced asap.
Response from Matty on 10 May 2024
We're glad you enjoyed your stay! We will have our housekeeping team take a look at our pillows and have them changed out as soon as possible. Thank you for your feedback and we hope to see you again!

8/10 Good

Margaretha

Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice stay, hotel situated in convenient area..one staff person not very friendly.
Stayed 3 nights in May 2024
Response from Matty on 10 May 2024
We're glad you enjoyed your stay! Thank you for your feedback and we hope to see you again!

8/10 Good

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent review. Good location to the Tourist Center Hub for free shuttle service with 3 routes. Took shuttle from airport but desk was unaware and not helpful with transportation back to airport. Wasn’t til 3rd consigier knew of the Green Cab company that actually responded to our call. We made it back to airport. All else was great!
Stayed 4 nights in Apr 2024
Response from Matty on 10 May 2024
We're glad you enjoyed your stay! We will have our front desk team post a list of taxi service numbers for guest reference. Thank you for your feedback and we hope to see you again!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Nice large rooms with great amenities. Very close to excellent shopping and restaurants. We will definitely go there again.
Stayed 3 nights in Apr 2024
Response from Matty on 6 May 2024
We are glad you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here in the historic district. You could walk to many restaurants and shops. The hotel even gave us a list of restaurants listed by walking distance which was very helpful.
Stayed 1 night in Apr 2024
Response from Matty on 6 May 2024
We are glad you enjoyed your stay with us! We look forward to seeing you again!

8/10 Good

Herb

Stayed 4 nights in Apr 2024
Response from Matty on 12 May 2024
We're glad you enjoyed your stay here with us at Homewood Suites! We hope to see you again soon!

8/10 Good

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is in a great location if you are interested in the Historic District. Overall the hotel and staff are nice. Breakfast was free and ok. They do have a pool which is decent but would be nice if they had a hot tub too. I got a King Suite and it was pretty nice, even had a small kitchen which I didn't use other than the fridge. The visitors center is only a block away and from there you can get information about the area, bus rides and tours. There are 3 local loop busses that are free you can take to the market, waterfront, downtown, etc. Going home I took the route 11 bus to the airport and it only cost me $1 since I'm over 55. King Street is only a block away and there is lots of restuarants and shops. I was there on a weekend in April and King Street was really jumping. Next time I am in Charleston I will probably stay here again.
Stayed 5 nights in Apr 2024
Response from Matty on 6 May 2024
We are glad you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Ronald

Liked: Property conditions & facilities
Quiet, nice, good breakfast.
Stayed 4 nights in Apr 2024
Response from Matty on 6 May 2024
We are glad you enjoyed your stay with us! We look forward to seeing you again!

6/10 Okay

Jeremy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room great over all. The downside was that the second floor of the garage was immediately outside our windows. The view was all license plates at eye level. The staff was great overall but with one exception. The lady at the front desk acted like we were thieves trying to steal towels. She told us to return the towels to her in a garbage bag. Plenty of hotels have towels available near the pool, a spot to return them, and don’t treat their guests as criminals. It really left a bad impression.
Stayed 1 night in Apr 2024
Response from Matty on 10 May 2024
We're sorry a member of our team made you feel unwelcome here at Homewood Suites. We have added an area for towels near our pool and addressed your encounter with the team member in question. We hope to see you again!

10/10 Excellent

Cheryll, Hamden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. The room was very comfortable and clean. Bed and pillows were very comfortable. Breakfast was delicious and the coffee was hot and tasty.
Stayed 2 nights in Apr 2024
Response from Kris on 15 Apr 2024
Thank you so much for your amazing review! We look forward to seeing you again in the future!

8/10 Good

anna, concord

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was good.
Stayed 4 nights in Apr 2024
Response from Kris on 9 Apr 2024
It's great to hear that you enjoyed the breakfast during your stay! If there are any other aspects of your experience you'd like to share or if you have any specific feedback you'd like to provide, feel free to let us know. We appreciate your positive feedback and hope to exceed your expectations in all areas during your next visit. Thank you for sharing your experience with us!

8/10 Good

Rosalee Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Matty on 6 May 2024
We are glad you enjoyed your stay with us! We look forward to seeing you again!

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely and easily accessible to everything. The rooms were clean. Breakfast was ok but understaffed (like everywhere these days.) Everyone was friendly. Would definitely stay there again.
Stayed 3 nights in Apr 2024
Response from Kris on 7 Apr 2024
It's great to hear that you had a positive experience during your stay! I'm glad you found the hotel lovely, conveniently located, and the rooms clean. Your feedback about the breakfast and the friendly staff is much appreciated. We apologize for any understaffing challenges but are glad that it did not detract significantly from your overall experience. We look forward to welcoming you back, and we appreciate your kind words. Thank you for taking the time to leave your feedback, and we hope to see you again soon!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and clean property. Staff was excellent.
Stayed 2 nights in Feb 2024
Response from Kris on 3 Apr 2024
Thank you so much for your positive feedback! We look forward to welcoming you back to Charleston in the future!

8/10 Good

Todd

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice lobby, clean room. Location outside hotel was a bit further outside the downtown core than I would have preferred, and lacked the charm & beauty we were desiring.
Stayed 2 nights in Jul 2023
Response from Ashley on 28 Mar 2024
Thank you for the review, we appreciate it. We hope that you will come back to stay with us again in the future.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Mar 2024
Response from Kris on 22 Mar 2024
Thank you for your feedback! We're glad to hear that you found our location to be great. If there are any specific areas where we can further improve and turn your next stay into a 5-star experience, please feel free to share. We appreciate your support and hope to see you again soon!

8/10 Good

Becky

Travelled with partner
Liked: Staff & service, amenities
This is a great location of you are vacationing in Charleston. We used the free shuttle to go everywhere and the main terminal at the visitors center was only a couple of blocks away. The hotel's breakfast is a good way to start the day.
Stayed 5 nights in Mar 2024
Response from Kris on 9 Mar 2024
Thank you for sharing your experience! We're delighted to hear that you found the location convenient for your vacation in Charleston and enjoyed utilizing the free shuttle service to explore the area. It's great to know that you found the hotel's breakfast a good way to start your day. We appreciate your feedback and hope to welcome you back for another pleasant stay soon!

10/10 Excellent

Clare

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Feb 2024
Response from Kris on 29 Feb 2024
Thank you for your kind words! We're thrilled to hear that you found our hotel clean and that our staff was friendly during your stay. Providing a welcoming and tidy environment for our guests is always a top priority for us. We appreciate your feedback and look forward to hosting you again for another clean and friendly experience!

8/10 Good

Demetra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room 309 was a nice size but came with a lousy view. Folks at the front desk and valet were helpful and friendly. We were there for 2 nights and did not receive house keeping services. Walkable to King street restaurants and shops. Valet parking is $35 per day/night.
Stayed 2 nights in Feb 2024
Response from Kris on 26 Feb 2024
Thank you for sharing your feedback with us. We're glad to hear that you found the room to be a nice size, even though the view wasn't ideal. We apologize for the oversight with housekeeping services during your stay and will address this internally to ensure it doesn't happen in the future. It's great to know that our front desk staff and valet were helpful and friendly, making your experience more pleasant. We're pleased that our location was convenient for exploring King Street's attractions. Your feedback is valuable to us, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so very helpful and nice. The room was very comfortable.
Stayed 1 night in Feb 2024
Response from Kris on 26 Feb 2024
Thank you for your kind words and for taking the time to share your experience! We're thrilled to hear that you found our staff to be helpful and kind, and that your room was comfortable during your stay. Providing top-notch service and cozy accommodations are always our top priorities. We appreciate your feedback and hope to have the pleasure of hosting you again in the future for another comfortable and enjoyable stay!

10/10 Excellent

Mary Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great and ideal for walking downtown. Staff were very helpful and made my stay better. Facilities were good and the overall experience was great value for money.
Stayed 7 nights in Feb 2024
Response from Kris on 26 Feb 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed our prime location that allowed for easy access to downtown. It's also wonderful to know that our staff's helpfulness enhanced your stay, and that you found our facilities to be to your liking. Delivering great value for our guests is always our goal, and we're delighted that we met your expectations. We appreciate your kind words and hope to welcome you back for another fantastic stay!

8/10 Good

Coleen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice Place. Right downtown.
Stayed 3 nights in Feb 2024
Response from Kris on 18 Feb 2024
We appreciate your feedback! It's great to hear that you found our location convenient and enjoyed your overall experience. If there's anything specific that stood out to you or any areas where you feel we could make improvements, we'd love to hear more. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were very friendly and helpful. The breakfast buffet was wonderful with hot foods that varied each day along with fresh fruit and other cold food items. The managers reception was also very nice.
Stayed 6 nights in Feb 2024
Response from Kris on 18 Feb 2024
We're thrilled to hear that our team members made a positive impression on you with their friendliness and helpfulness. Additionally, we're glad to know that you enjoyed the variety and quality of our breakfast buffet, as well as the pleasant experience at the manager's reception. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Kris on 18 Feb 2024
Thank you for taking the time to provide a rating. We are glad to know that you had a positive experience with us. If there is anything we can do to further enhance your future stays, please do not hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent accommodations
Stayed 2 nights in Feb 2024
Response from Kris on 18 Feb 2024
Thank you for your glowing review! We're delighted to hear that you found our accommodations to be excellent. Our team works hard to ensure that every guest has a comfortable and enjoyable stay, and it's wonderful to know that we hit the mark with your visit. We hope to have the opportunity to welcome you back for another great experience in the future!

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Trash and things were left in the hall ways for long periods. Didn’t appreciate the vacation Hilton sales pitch at breakfast.
Stayed 5 nights in Feb 2024
Response from Kris on 13 Feb 2024
Thank you for taking the time to share your feedback with us. We truly value all guest feedback as it helps us to improve. We apologize for any inconvenience caused by the presence of trash in the hallways and for the experience regarding the sales pitch at breakfast. These do not reflect our usual standards and we will address these matters with our team to ensure they are rectified. We hope to have the opportunity to welcome you back in the future to provide you with a much-improved experience.

8/10 Good

Carol

Stayed 5 nights in Feb 2024
Response from Kris on 22 Mar 2024
Thank you for sharing your feedback with us. We're glad to hear that you had a good stay. If there are any specific aspects that stood out to you or areas where we can improve to make your next stay even better, please feel free to let us know. We hope to have the opportunity to host you again for an even more enjoyable experience in the future.

10/10 Excellent

Darlene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay with friends or family so close to king street and all the tourist attractions !
Stayed 1 night in Feb 2024
Response from Kris on 9 Feb 2024
It's fantastic to hear that you enjoyed your stay and found the property to be a great choice for friends or family. Being close to King Street and tourist attractions is definitely a plus. We're thrilled that you had a wonderful experience, and we look forward to hosting you, your friends, or your family again in the future!

8/10 Good

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kris on 9 Feb 2024
Thank you for sharing your rating! We're glad to hear that you had a good stay overall. If there's anything specific that stood out to you or that could have been improved, we'd love to hear more about your experience. We hope to have the opportunity to host you again in the future.

10/10 Excellent

Debbie

Stayed 2 nights in Jan 2024
Response from Kris on 30 Jan 2024
We are happy to see that you had a great stay with us! Hope to see you again soon!

10/10 Excellent

Talia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay! Loved our room.
Stayed 2 nights in Dec 2023
Response from Kris on 30 Jan 2024
Thank you for taking the time to leave a review for our hotel. Its great to hear that you had an amazing stay, we hope to see you again on your next visit to Charleston!

10/10 Excellent

Kendra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kris on 24 Jan 2024
It's wonderful to hear that you had such a positive experience! We hope to see you again on your next visit to Charleston!

8/10 Good

ELIZABETH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Kris on 18 Jan 2024
Thank you for taking the time to share your review. We're glad to hear that you had a good stay. If there are any specific aspects of your experience that you'd like to share or if you have any suggestions on how we could have made your stay even better, we would greatly appreciate your input. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Kris on 10 Jan 2024
Thank you for taking the time to leave a review and for choosing to stay with us. We're glad to hear that you had a great stay. If you have any further feedback or if there's anything we can do to make your next stay even better, please feel free to reach out to us. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Gerardo Polito

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the variety the had for breakfast and that you could make your own waffles. The kids like that.
Stayed 4 nights in Dec 2023
Response from Kris on 10 Jan 2024
Thank you for your feedback! We're delighted to hear that you and your kids enjoyed the breakfast options, especially the opportunity to make your own waffles. We hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Taylor was amazing! Super friendly and helpful with check-in. Staff were always saying hello and seemed genuine. Hotel breakfast was standard but filling.
Stayed 1 night in Jan 2024
Response from Kris on 10 Jan 2024
Thank you for your kind words! We're thrilled to hear that Taylor and the rest of our team made a positive impression on your stay. We're also glad to hear that you found our breakfast satisfying. We hope to have the pleasure of welcoming you back for another great experience in the future.

4/10 Poor

Raphael, Montreal

Disliked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023
Response from Kris on 10 Jan 2024
Thank you for sharing your experience of your stay. If there was anything specific that you would like to address, we would be happy to fix the issues. We hope to welcome you back again for much better stay.

10/10 Excellent

Christie R, Basking Ridge

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was great! Staff was very friendly. Will stay again.
Stayed 5 nights in Dec 2023
Response from Kris on 10 Jan 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found our staff to be friendly. We look forward to welcoming you back for another great stay in the future.

10/10 Excellent

Heidi

Stayed 3 nights in Dec 2023
Response from Kris on 24 Jan 2024
It's great to hear that you had an amazing stay! If you find yourself back in Charleston in the future, we would be happy to accommodate you again!

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kris on 6 Jan 2024
We're delighted to hear that you had a great stay with us. We hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

David, Wilmington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not go. Family emergency kept me from going. I rated it highly because i read reviews
Stayed 1 night in Dec 2023
Response from Kris on 6 Jan 2024
Thank you for taking the time to leave a review, even though you were unable to stay with us. We understand that family emergencies can arise, and we appreciate your kind words based on the reviews you've read. Should your plans bring you to our area in the future, we hope to have the opportunity to welcome you for a stay.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Close to action. Awesome staff
Stayed 1 night in Dec 2023
Response from Kris on 6 Jan 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and found our location convenient. Our staff works hard to provide excellent service, and we're thrilled to know that it made a positive impact on your visit. We hope to welcome you back again in the future!

8/10 Good

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Kris on 2 Jan 2024
Thank you for your rating and feedback. We're glad to hear that you had a good stay. If there's anything specific you liked or anything we can improve upon, we'd love to hear more details. Thank you for choosing our hotel!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived earlier than the 4pm check-in time and the friendly and helpful staff arranged for us to leave our luggage while the valet parking took care of our car. The staff gave us a map and pointed us in the right direction for the Visitors' Center a block or so away from which we took the no fare trolley for a circuit of the Historic District while waiting for a text letting us know our room was ready. When we hadn't heard anything by 5 pm, we returned to the hotel and asked about our room, we were quickly taken care of and given a room. That was the only slight hiccup in a lovely stay. The room was bright and clean and we loved the small kitchen facilities which allowed us to brew a cup of tea and to store a small bag of apples we had brought with us in the fridge. The hotel was within easy walking distance of restaurants within a mile along the somewhat busy restaurants and shops along King Street. Breakfast the next morning was quite good. We only stayed for one night but should we return to Charleston, we plan to stay at the hotel again as the location is good, the kitchenette would be beneficial for a longer stay, and the staff are cheerful. The Charleston Visitors' Center is awesome by the way and the no fare trolley, 211, we took was very much appreciated.
Stayed 1 night in Dec 2023
Response from Kris on 2 Jan 2024
Thank you for sharing your detailed experience with us! We are delighted to hear that the staff were able to accommodate your early arrival and assist with your luggage and parking. It's wonderful to hear that you enjoyed the breakfast and the hotel's proximity to the restaurants and shops along King Street. We appreciate your feedback and look forward to the possibility of welcoming you back for a longer stay in the future!

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff. Central location. Welcome event was a nice add
Response from Kris on 3 Feb 2024
Thank you for your wonderful review! We're thrilled to hear that you found our hotel very clean, with a central location and a friendly staff. We also appreciate your positive feedback about our welcome event. We look forward to welcoming you again in the future!

8/10 Good

JEAN-PAUL, Chapel Hill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kris on 3 Feb 2024
Thank you for taking the time to leave a review. We're glad to hear that you had a positive experience during your stay. If there's anything specific you'd like to share about your visit, please feel free to reach out to us. We hope to welcome you back in the future for an even better stay.

8/10 Good

Traci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good place to stay. My only problem was that the couch sofa was not comfortable.
Stayed 1 night in Dec 2023
Response from Kris on 2 Jan 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be a good place to stay. We apologize for any discomfort you experienced with the sofa couch and appreciate you bringing this to our attention. We will certainly address this issue to ensure a more comfortable experience for our future guests. We hope to have the opportunity to welcome you back and provide an even better stay. Thank you for choosing our hotel.

10/10 Excellent

Nora, New Orleans

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Kris on 26 Dec 2023
We're thrilled to hear that you had a great stay! Thank you for choosing our hotel, and we look forward to providing you with another outstanding experience in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas with family!
Beautiful and clean hotel with friendly staff!
Stayed 3 nights in Dec 2023
Response from Kris on 26 Dec 2023
We're thrilled to hear that you had a great stay and that you found the hotel beautiful, clean, and the staff friendly. Thank you for your kind words, and we can't wait to welcome you back for another exceptional experience in the future.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, convenient to shopping and restaurants. Many places are walkable, there is a free shuttle bus (the 211), or an inexpensive Uber ride. Spacious room with small kitchen. Comfortable bed.
Stayed 3 nights in Dec 2023
Response from Kris on 26 Dec 2023
We're thrilled to hear that you had a great stay and that you found the hotel comfortable, clean, and conveniently located for shopping and dining. It's wonderful to hear that you enjoyed the spacious room with a small kitchen and a comfortable bed. Thank you for choosing our hotel, and we look forward to welcoming you back for another exceptional experience in the future.