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Reviews of Country Inn & Suites by Radisson, Charleston South, WV

3 out of 5
Country Inn & Suites by Radisson, Charleston South, WV
105 Alex Ln, Charleston, WV

Reviews

7.8

Good

Rating 10 - Excellent. 388 out of 1000 reviews" "
Rating 8 - Good. 282 out of 1000 reviews" "
Rating 6 - Okay. 147 out of 1000 reviews" "
Rating 4 - Poor. 112 out of 1000 reviews" "
Rating 2 - Terrible. 71 out of 1000 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We made a reservayion here as it was the half-way mark of our trip. The staff were friendly, the room was spacious and clean, we even slept through breakfast! We will stay here when ever we're going to visit my son. Thanks for a great stay.
Stayed 1 night in May 2024

10/10 Excellent

Dang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good on the way to new river gorge national park..
Stayed 1 night in May 2024

8/10 Good

Raylene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and convenient to necessities
Stayed 2 nights in May 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Amenities, property conditions & facilities
Good stay, reasonable cost, staff pleasant.
Stayed 1 night in May 2024

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. I just wish the room doors would go to the ground and not have a two inch gap at the bottom. The breakfast was good. The lady ( I think her name is Julie) that runs it is very thorough in cleaning the area and making sure that there is plenty of hot food.
Stayed 3 nights in Apr 2024

4/10 Poor

Tammie L

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
They couldn’t give us room keys. The cover on the bed had either blood or feces on it.
Stayed 1 night in May 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Lubna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets and comforters had food stains and were smelly carpets were very dirty too and the staff was not very polite.
Stayed 2 nights in Apr 2024

4/10 Poor

Robert

Travelled with partner
This facility is in need of a renovation! Urine odors that reminded us of a dirty nursing home, peeling wallpaper in bathroom and extremely hard uncomfortable beds.
Stayed 1 night in Apr 2024

10/10 Excellent

Diane

Stayed 1 night in Apr 2024

10/10 Excellent

Carol

Stayed 1 night in Apr 2024

8/10 Good

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Apr 2024
Response from kelli on 24 Apr 2024
Thank you for your feedback

10/10 Excellent

Cynthia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Country Inn AD on 18 Apr 2024
Thank you so much for choosing to stay with us and sharring your experience!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Country Inn AD on 18 Apr 2024
Thank you so much for staying with us and trusting us to host your stay!

6/10 Okay

Gary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Would have been nice to know before arrival that the hottub had been filled in a long time before this, as it was the main reason we chose this hotel. The lady at checkin even acknowledged that its still on their page as being open. She seemed genuinely sorry but nothing she could do. Hotel is near the hwy so there is road noise but its clean and comfortable. Wont return
Stayed 1 night in Mar 2024
Response from Country Inn AD on 18 Apr 2024
On behalf of our entire team I would like to apoligize for the hot tub. I have personally made sure this issue was resolved and taken care of so it will not be an issue again in the future.

6/10 Okay

Laci

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from kelli on 24 Apr 2024
Thank you for your feedback.

6/10 Okay

Jessica

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room was not clean, the toiletries were used, and left in the shower, the TV did not work.
Stayed 1 night in Mar 2024
Response from Kelli Ragland on 28 Mar 2024
Thank you for your feedback. We hate that you didn't have a good experience with us. I will relay This information to my staff. We are working hard to improve our hotel, so all feedback is good feedback.

8/10 Good

Jennifer

Stayed 1 night in Mar 2024
Response from Country Inn AD on 18 Apr 2024
Thank you so much for choosing to stay with us!

2/10 Terrible

Ernest

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed 5 nights and the rooms were never serviced. I took the trash out and had to request clean towels consistently throughout the stay. I booked 2 rooms and this was the same story for both rooms
Stayed 5 nights in Mar 2024
Response from Kelli Ragland on 25 Mar 2024
Thank you for your feedback. Can you give me some more information so that I can speak with my staff. You can just tell me what rooms you were in. Because I have been here for a month and have been doing the service myself. I would like to go over this with my new housekeeping manager so it never happens again.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
The indoor pool is nice.
Stayed 1 night in Mar 2024
Response from Country Inn AD on 18 Apr 2024
Thank you so much for the perfect review and kind words on our pool!

4/10 Poor

Jolene

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel is so close to the highway that you could feel the hotel shake when the trucks went by. Plus, the hotel walls and floors are so thin that you could hear the people upstairs walking, the neighbors flush the toilet and you can hear their entire conversations. Not to mention the hotel is very dated so it makes it feel dirty and gross. This is by far the worst hotel we have stayed in, in a long time.
Response from Kelli Ragland on 24 Mar 2024
Thank you for your response. I hate that you didn't have a good stay. We are a old hotel and have been working very hard to keep up with it. We are due for an update soon. I hope you come back to see all the changes.

2/10 Terrible

Amy

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Property did not meet our expectations with amount of money we spent
Stayed 1 night in Mar 2024
Response from Kelli Ragland on 25 Mar 2024
Thank you for your feedback. We are working very hard to make changes to the hotel and staff. We hope you come back to see what changes we have made.

8/10 Good

Angel

Travelled with group
Liked: Cleanliness, staff & service
It felt safe and was clean. The bathroom needed an upgrade.
Stayed 1 night in Feb 2024
Response from Country Inn AD on 18 Apr 2024
Thank you so much for your kind words. We will be updating the hotel in the near future!

6/10 Okay

Andrea

Disliked: Cleanliness, property conditions & facilities
The staff were friendly but the facility needs work, carpet were dirty, paint was peeling and the bathroom door was separating All furniture was stained in the room
Stayed 1 night in Mar 2024
Response from Country Inn AD on 18 Apr 2024
Thank you so much for choosing to stay with us

4/10 Poor

Kaitlin

Travelled with family
Disliked: Staff & service, property conditions & facilities
I was very disheartened by the poor customer service and the cleanliness of the whole hotel.
Stayed 2 nights in Feb 2024
Response from Country Inn AD on 18 Apr 2024
On behalf of our team I would like to apoligize that we were unable to give you a perfect guest experiance. We would love the chance to show you we can be perfect on your next stay!

4/10 Poor

howard

Travelled with partner
The room was noisy, the walls were paper thin, the staff was loud in the hallway at 6am. I was woken up at 9:45pm with the front desk telling me mu credit card did not process properly. They wanted me to give them my number over the phone. Instead I went down to the front desk to tell them I had a receipt saying I already paid and they then told me it was a mix up with Expedia. When I checked in they never even asked for my card. Very strange, I wondered whether I was being scammed. Won’t stay at this location again. Noise all night was terrible.
Stayed 1 night in Feb 2024
Response from Country Inn AD on 18 Apr 2024
I am very sorry that we were unable to give you the perfect stay you should expect and deserve. We hope you will give us a chance again in the future to prove we can be perfect!

8/10 Good

Najiullah

Stayed 1 night in Feb 2024
Response from Country Inn AD on 18 Apr 2024
Thank you so much for choosing to stay with us!

8/10 Good

Nancy

Stayed 1 night in Feb 2024
Response from Country Inn AD on 18 Apr 2024
Thank you so much for sharring your guest experiance with us

8/10 Good

Renee

Travelled with partner
Excellent breakfast. Hotel needs some work on updating and modernizing some things. Areas around were ok but could be cleaned up a bit also.
Stayed 1 night in Feb 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, only complaint was slow Wi-Fi

6/10 Okay

Shawn

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

James

Wi-Fi is slow, couldn’t stream online video, otherwise great motel.
Stayed 1 night in Feb 2024

4/10 Poor

Debra

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend
The hotel was not in a very safe location. It was dirty, the room reeked of cigarette smoke, there was a large “patch” in the bathtub covering something up. Would not recommend staying here.
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Given a key to an occupied room.
Our stay started out with getting a key to a room that was already occupied which we found out by walking in on the other guest. We never seen them but all their stuff was all over the room and it could have been really bad considering my 6yr old ran straight in. You could tell the pool hasn’t been scrubbed they only keep adding more chlorine to it and you could hardly breathe because of the smell. When I asked for a spare blanket for the couch bed because there wasn’t one in the room and towels they didn’t have any clean so we had to wait on those. The entire hotel smelled like pot and there was burns on almost everything in our room, the blankets, sheets, a huge burn on the couch cushion, the carpet and the pillows. The room itself was clean enough so that’s a positive. The price was really good and the stay wasn’t the worst but it definitely could have been a lot better.
Stayed 2 nights in Feb 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Carter

Travelled with family, Travelled with pets
Liked: Amenities
Excellent especially for pets
Stayed 1 night in Jan 2024

6/10 Okay

Jesse

Travelled with family
Stayed 3 nights in Jan 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
The clerk was very kind and the pool is clean. My kids loved it.
Stayed 1 night in Jan 2024

4/10 Poor

Renita

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff was great , friendly and welcoming. My room had stains on the sheets. As I inspected that problem, I found bed bugs. I left. They refunded me for the night.

10/10 Excellent

Tammie

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, conveniently assigned by gym, pool and breakfast area.

10/10 Excellent

Martelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, the ladies at the front desk were very friendly and helpful, I love that their checkout isn't until noon.
Stayed 1 night in Jan 2024

8/10 Good

Linda

Stayed 1 night in Jan 2024

10/10 Excellent

Christopher

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the better hotels I’ve stayed in
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
I guess it was “okay” for the price.
The bedspread between the two sheets had stains on the ones on both beds. The bedspread was very thin and did not provide much warmth or comfort. For breakfast, the eggs were dry and the bagels and English muffins were hard.
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and clean property
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Dec 2023

8/10 Good

Christine

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Good Value
Very clean hotel. Pet friendly and friendly staff. Good breakfast buffet. Cookies and coffee in the lobby. ( Coffee maker in the room didn’t have supplies with it.) Big bathroom but only had one tiny bar of soap, no other toiletries. Very limited dining options besides fast food in the area.
Stayed 1 night in Dec 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Comfortable, needs updating. A good hot breakfast with, biscuits, gravy, scrambled eggs, potatoes, waffles and cereal . Everyone was very friendly.
Stayed 1 night in Dec 2023

2/10 Terrible

Raymond

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very dirty
the hotel was filthy. The door was covered in mud and the floors had not been vacuumed in a long time
Stayed 1 night in Dec 2023