Balcony view

Reviews of Charleston Marriott

3.5 out of 5
Charleston Marriott
170 Lockwood Blvd, Charleston, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 520 out of 1000 reviews" "
Rating 8 - Good. 289 out of 1000 reviews" "
Rating 6 - Okay. 128 out of 1000 reviews" "
Rating 4 - Poor. 43 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 2 nights in May 2024
Response from The Charleston Marriott Team on 20 May 2024
Dear Emily, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Charleston Marriott. We look forward to your return and wish you all the best with your future travels. Regards, The Charleston Marriott Team

10/10 Excellent

Tania, Holiday

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the hotel for a conference. Would definitely stay there again.
Stayed 4 nights in Mar 2024
Response from The Charleston Marriott Team on 20 May 2024
Dear Tania, We are glad your conference brought you to Charleston Marriott. With our great accommodations and location, our goal is to make sure every event we host is outstanding. We are thrilled to learn we met that expectation for you, and we hope to have the pleasure of a return visit soon. Regards, The Charleston Marriott Team

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service
The hotel was great: the room service options were very limited: no children options. Very few adult options and they were not great
Stayed 2 nights in May 2024
Response from The Charleston Marriott Team on 16 May 2024
Dear Anita, Thank you for being our guest at Charleston Marriott and for your nice rating. We are pleased to know that your overall visit was pleasant; however, we regret not meeting all of your expectations and any inconvenience this caused to you and your family. Thank you again for sharing your valuable feedback as we are continually striving to improve our services and amenities. It was our pleasure hosting you all, and we hope you will visit whenever you return to the area. Regards, The Charleston Marriott Team

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Charleston Marriott Team on 15 May 2024
Dear Oscar, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Charleston Marriott, and we look forward to welcoming you back soon. Regards,The Charleston Marriott Team

8/10 Good

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was good. There was a weird smell in the hallway on the 4th floor & there was no do not disturb sign to put on my door.
Stayed 2 nights in May 2024
Response from The Charleston Marriott Team on 10 May 2024
Dear Sheila, Thank you for being our guest at Charleston Marriott and for your candid comments. We appreciate your rating and are pleased to know that your overall visit was pleasant. We understand how important a fresh and welcoming atmosphere is to an enjoyable stay. We continuously aim to maintain our hotel's environment, and we are grateful to you for bringing your concerns about the hallway to our attention. It was a pleasure hosting you, and we look forward to welcoming you back and providing a much better experience. Regards, The Charleston Marriott Team

8/10 Good

Martin J.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There could have been some updates to the room. Also, more lighting in the farther parking lots for safety.
Stayed 2 nights in May 2024
Response from The Charleston Marriott Team on 6 May 2024
Dear Martin, Thank you for staying at Charleston Marriott and for your candid comments. We appreciate your nice rating and are grateful for your valuable comments. We are committed to enhancing our hotel's appearance and functionality to ensure our guests enjoy a comfortable and satisfying stay. Your comments highlight important areas for our attention and we thank you once again for the insights. We will share your feedback with the appropriate individuals to address these needs. Thank you again; we hope to have the opportunity to welcome you back in the future. Regards, The Charleston Marriott Team

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Charleston Marriott Team on 3 May 2024
Dear Margaret, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Charleston Marriott, and we look forward to welcoming you back soon. Regards, The Charleston Marriott Team

6/10 Okay

Margaret, Clemson

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Charleston Marriott Team on 30 Apr 2024
Dear Margaret, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Regards,The Charleston Marriott Team

6/10 Okay

RICHARD

Liked: Staff & service
Disliked: Property conditions & facilities
Property is very dated. Small bathrooms. Needs to be renovated.
Stayed 2 nights in Apr 2024
Response from Charleston Marriott Team on 26 Apr 2024
Dear Richard, Thank you for taking the time to share about your recent experience. We are sorry you were disappointed with some aspects and felt our property needed updating. We strive to maintain high standards, not only in service but also in keeping with the overall look and feel of our hotel. Improvements to various areas are scheduled on a rotating basis, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We do hope you will consider us again the next time you are in the area. Regards, The Charleston Marriott Team

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and understanding customer service
Stayed 3 nights in Apr 2024
Response from The Charleston Marriott Team on 23 Apr 2024
Dear Courtney, Thank you for sharing your feedback regarding your recent stay at Charleston Marriott. We strive to ensure that every guest feels valued, heard, and well taken care of throughout their stay, and we are delighted to know that you enjoyed our exceptional service. We look forward to welcoming you back the next time you are in the area.Regards,The Charleston Marriott Team

8/10 Good

tris

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
the hotel was great the rooms were a little outdated and the first time ever I had to pay for parking at a hotel I was staying at
Stayed 4 nights in Mar 2024
Response from Charleston Marriott Team on 10 Apr 2024
Dear Tris, Thank you for taking the time to share about your stay at Charleston Marriott. We are delighted to hear that you had a great overall experience at our hotel. However, we regret you found the rooms to be a bit outdated. Your feedback will certainly be taken into consideration for future improvements. Additionally, we apologize if the parking fee came as a surprise during your stay. In the interest of transparency, we keep our website current with updated information and pricing so guests can see our parking rates before booking with us. Thank you for choosing to stay with us, and we hope to welcome you back for an even better experience in the future.Regards,The Charleston Marriott Team

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay! During my boards, quiet place and super friendly staff!! Will stay here again for sure !
Stayed 4 nights in Apr 2024
Response from Hotel Management on 8 Apr 2024
Dear Andrea, Thank you for your review regarding your stay at the Charleston Marriott. It is a pleasure to read that we were able to meet your expectations. We work hard to make sure every guest received thoughtful service and has a comfortable and relaxing stay, so we will be sure to share your compliments with our team. Thank you again for your feedback, and we look forward to welcoming you back. Regards,The Charleston Marriott Team

6/10 Okay

Joe

Travelled with family, Travelled with partner
Housekeeping was non -existent. Don’t know if they forgot to put us on the list but after 3 days with no help until we called each evening, and then incomplete service, management is uninformed or uncaring.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 9 Apr 2024
Dear Joe, Thank you for your evaluation. Exceptional service for every guest is our highest priority; therefore, we regret the concerns outlined about the housekeeping service. We can understand your disappointment, and we will review this matter with the department involved to better our guest experiences. We hope to have the opportunity to welcome you again in the future for the seamless experience you deserve. We appreciate your patience and wish you all the best.Regards,The Charleston Marriott Team

10/10 Excellent

Amanda

Stayed 1 night in Apr 2024
Response from The Charleston Marriott Team on 23 Apr 2024
Dear Amanda, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Charleston Marriott, and we look forward to welcoming you back soon. Regards,The Charleston Marriott Team

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Charleston Marriott Team on 24 Mar 2024
Dear Danielle, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Charleston Marriott, and we look forward to welcoming you back soon. Regards,The Charleston Marriott Team

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and attentive.
Stayed 3 nights in Mar 2024
Response from The Charleston Marriott Team on 19 Mar 2024
Dear Lisa, Thank you for sharing your feedback regarding your recent stay at Charleston Marriott. Our team endeavors to go above and beyond to ensure our guests have a memorable experience. Your comments are not only rewarding but also encouraging. We look forward to welcoming you back the next time you are in the area.Regards,The Charleston Marriott Team

10/10 Excellent

Rosannah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Need to pay for parking
Stayed 3 nights in Mar 2024
Response from The Charleston Marriott Team on 11 Mar 2024
Dear Rosannah, Thank you for sharing your feedback regarding your recent stay at Charleston Marriott. While we are delighted to hear that you enjoyed your overall expereince with us, we are sorry if the parking fee came as a surprise to you. In the interest of transparency, we keep our website current with updated information, and we regret if you are not aware of this information before booking with us. We appreciate your understanding and look forward to welcoming you back soon.Regards,The Charleston Marriott Team

10/10 Excellent

Wayne

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Charleston Marriott Team on 25 Feb 2024
Dear Wayne, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Charleston Marriott, and we look forward to welcoming you back soon. Regards,The Charleston Marriott Team

10/10 Excellent

Mireya

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024
Response from The Charleston Marriott Team on 24 Feb 2024
Dear Mireya, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Charleston Marriott. We look forward to your return and wish you all the best with your future travels.Regards,The Charleston Marriott Team

8/10 Good

Eva

Liked: Cleanliness, staff & service, room comfort
Hotel & grounds were very nice but the room & bathroom needed updating.
Stayed 2 nights in Feb 2024
Response from The Charleston Marriott Team on 22 Feb 2024
Dear Eva, Thank you for sharing your feedback regarding your recent stay at Charleston Marriott. While we are delighted to know that you enjoyed most aspects of your visit, we sincerely apologize for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh but understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. Your patience and understanding are deeply valued, and we look forward to welcoming you back soon.Regards,The Charleston Marriott Team

8/10 Good

Julian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from The Charleston Marriott Team on 21 Feb 2024
Dear Julian, Thank you for choosing Charleston Marriott and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back soon again.Regards,The Charleston Marriott Team

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to rest and enjoy.
Great service, nice clean and comfortable rooms.
Stayed 1 night in Feb 2024
Response from The Charleston Marriott Team on 12 Feb 2024
Dear Melanie, Thank you for choosing Charleston Marriott and sharing your feedback. We are delighted to know that you enjoyed our spotless accommodations and impeccable service. We look forward to welcoming you back the next time you are in the area.Regards,The Charleston Marriott Team

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from The Charleston Marriott Team on 7 Feb 2024
Dear Dustin, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Charleston Marriott. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.Regards,The Charleston Marriott Team

10/10 Excellent

Michael S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Charleston Marriott Team on 5 Feb 2024
Dear Michael, Thank you for rating your experience at Charleston Marriott. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Regards,The Charleston Marriott Team

8/10 Good

Maria

Travelled with family, Travelled with group
Liked: Staff & service, room comfort
Bathroom cabinet was in need of paint, did not look clean. Beds bottoms had a stain. The room really need to be upgrade considering that is a Marriott Lobby area was very nice and clean. Checking in was very good as well.
Stayed 2 nights in Jan 2024
Response from The Charleston Marriott Team on 31 Jan 2024
Dear Maria, Thank you for being our guest at Charleston Marriott and for your candid comments. We are pleased to know that your overall stay was pleasant and that you enjoyed our easy check-in process. However, we are sorry that you felt our rooms needed updating. We will share your feedback with the appropriate individuals for our future plans. We appreciate your patience, and we look forward to welcoming you back soon.Regards,The Charleston Marriott Team

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Charleston Marriott Team on 31 Jan 2024
Dear Ashley, We are thrilled you had an excellent stay at Charleston Marriott, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Regards,The Charleston Marriott Team

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Jan 2024
Response from The Charleston Marriott Team on 29 Jan 2024
Dear Danielle, Thank you for choosing the Charleston Marriott for your stay and for sharing your experience. We were pleased to read that you loved everything about your visit. We hope to have the pleasure of hosting you again soon.Regards,The Charleston Marriott Team

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
We t stayed here after our cruise and right before our flight home. So we arrived early and before check-in time, on a rainy day. The front staff was extremely helpful in accommodating my family of 4 and allowed us to check in early, which we appreciated! Room was extremely clean, beds were comfortable and cozy! Definitely recommend!
Stayed 1 night in Nov 2023
Response from Area General Manager on 11 Jan 2024
Dear Juliana, Thank you for choosing Charleston Marriott for your recent post-cruise stay and for recommending us to fellow travelers. We are delighted to hear that you had such a positive experience with our check-in service and that our front desk associates went above and beyond to make you feel welcome. We will be sure to share your kind words with them. We are also glad to know that you enjoyed our immaculate accommodations and had a relaxing time during your visit. Thank you once more for the kind review. We look forward to hosting you and your family again in the future. Regards,Patrick RogersArea General Manager

8/10 Good

Brian

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Area General Manager on 9 Jan 2024
Dear Brian, Thank you for rating your experience at Charleston Marriott. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Regards,Patrick RogersArea General Manager

8/10 Good

Alejandro, Santo Domingo

Travelled with family and small children
Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Area General Manager on 9 Jan 2024
Dear Alejandro, Thank you for sharing the nice rating about your experience at Charleston Marriott. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Regards,Patrick RogersArea General Manager

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great view of the river
Stayed 2 nights in Dec 2023
Response from Area General Manager on 9 Jan 2024
Dear Sarah, Thank you for choosing Charleston Marriott and sharing your experience. We are thrilled to know we exceeded your expectations and that you enjoyed the amazing views of the river. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Regards,Patrick RogersArea General Manager

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and safe
Stayed 1 night in Dec 2023
Response from Area General Manager on 31 Dec 2023
Dear Teresa, Thank you for taking the time to write a review about your recent stay at the Charleston Marriott. We are pleased you enjoyed our spotless accommodations. We hope to see you again soon. Happy Holidays and Happy New Year!Regards,Patrick RogersArea General Manager

6/10 Okay

Renu

Travelled with family, Travelled with family and small children
Liked: Staff & service
The reception and ambience was beautiful. No complementary breakfast for the price charged. The bathrooms are very small. The shower stall is very cramped. Its a huge property but the bathroom is very tiny. Rooms are average size. Parking is not clear. Most of nearby slots are hold by valet parking. So the guest have to keep roaming around to find parking.
Stayed 2 nights in Dec 2023
Response from Area General Manager on 31 Dec 2023
Dear Renu, Thank you for choosing our hotel for your recent stay and for sharing your experience. We are pleased you enjoyed our amazing atmosphere and the excellent service provided by our front desk associates. However, we apologize for the issues you outlined regarding our parking. Please know for future visits our front desk is always available to help make your stay as comfortable as possible. We also regret your room did not meet your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We hope you will give us another chance to welcome you back in the future so we can show you our commitment to exceptional experiences.Regards,Patrick RogersArea General Manager

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Area General Manager on 31 Dec 2023
Dear Donna, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Charleston Marriott; we hope to see you again soon. Happy Holidays and Happy New Year!Regards,Patrick RogersArea General Manager

10/10 Excellent

Pam

Beautiful Place
Stayed 1 night in Dec 2023
Response from Area General Manager on 31 Dec 2023
Dear Pam, Thank you for taking the time to write a review about your recent stay at the Charleston Marriott. We are pleased you enjoyed our beautiful property. We hope to see you again soon. Happy Holidays and Happy New Year!Regards,Patrick RogersArea General Manager

10/10 Excellent

Kyle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Area General Manager on 28 Dec 2023
Dear Kyle, Thank you for the high rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your time with us. It was our pleasure hosting you at Charleston Marriott; we hope to see you again soon. Happy Holidays and Happy New Year!Regards,Patrick RogersArea General Manager

10/10 Excellent

Cynthia B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty Hotel, Convenient, clean, comfy
Checks all the boxes. Near the hospitals and the best shopping. We plan to stay here again.
Stayed 1 night in Oct 2023
Response from Regards, Patrick Rogers Area General Manager on 23 Dec 2023
Dear Cynthia, Thank you for being our guest at Charleston Marriott. It is good to know that you liked our well-maintained property as well as our convenient location. We are thrilled to read that you have already decided to stay with us again, and we look forward to having the pleasure of hosting you once more.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Would highly recommend!
Stayed 1 night in Dec 2023
Response from Regards, Patrick Rogers Area General Manager on 14 Dec 2023
Dear Arthur, Thank you for choosing Charleston Marriott and taking the time to post a review. We are honored by your recommendation, and it is our pleasure to provide an exceptional experience. Thank you again for your feedback, and we look forward to your next visit.

4/10 Poor

Jill

Stayed 1 night in Dec 2023
Response from Area General Manager on 13 Dec 2023
Dear Jill, Thank you for choosing to stay with us. We are sorry, we did not meet your expectations, and we would appreciate you giving us another opportunity to welcome you back.Regards,Patrick RogersArea General Manager

4/10 Poor

Jill

Stayed 1 night in Dec 2023
Response from Area General Manager on 13 Dec 2023
Dear Jill, Thank you for sharing your rating. On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. We hope to see you again soon. Regards,Patrick RogersArea General Manager

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at this property to be near my husband who had a stroke and was taken to MUSC
Stayed 1 night in Dec 2023
Response from Area General Manager on 10 Dec 2023
Dear Jill, Thank you for being our guest at Charleston Marriott. We hope that your husband is in the best of his health now. Our location is minutes away from downtown Charleston making us a great place to visit the city, while still being more of a peaceful experience away from the hustle and bustle of the busy downtown area. We hope to see you and your husband on your next visit to Charleston!Regards,Patrick RogersArea General Manager

10/10 Excellent

Timothy C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, good location A bit disappointed that when our bathroom flooded at 3:00 am we did not get a reduction on the bill
Stayed 4 nights in Nov 2023
Response from Patrick Rogers Area General Manager on 9 Dec 2023
Dear Timothy, Thank you for your review regarding your stay at the Charleston Marriott. We are glad you loved our devoted staff and prime location. However, we regret not meeting all of your expectations and appreciate your patience. Thank you again for your feedback, and we look forward to welcoming you back to the Charleston Marriott.Regards,Patrick RogersArea General Manager

4/10 Poor

Andrew

Business traveller, Travelled with partner
Liked: Staff & service
There was a loud motor or pump near my room that ran all night. My toilet was dirty when I arrived.
Stayed 1 night in Nov 2023
Response from Area General Manager on 29 Nov 2023
Dear Andrew, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with your room. Providing a comfortable and enjoyable atmosphere is our top priority, and we regret not meeting your expectations. Please be assured that your comments will be shared with our housekeeping team to ensure the overall guest experience. We appreciate your patience and understanding, and we look forward to welcoming you for a flawless visit.Regards,Patrick RogersArea General Manager

10/10 Excellent

Walter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are great. My name on the television was a very nice touch.
Stayed 2 nights in Nov 2023
Response from Area General Manager on 29 Nov 2023
Dear Walter, Thank you for choosing Charleston Marriott and sharing your feedback. We are delighted to know that your stay was exceptional and that you have enjoyed our immaculate accommodations. We look forward to welcoming you back for another outstanding visit.Regards,Patrick RogersArea General Manager

10/10 Excellent

chandler

Stayed 3 nights in Oct 2023
Response from Area General Manager on 20 Nov 2023
Dear Chandler, Thank you for rating your stay at Charleston Marriott. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Regards,Patrick RogersArea General Manager

6/10 Okay

Bukria

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Room 229 was outdated and extremely noisy . Bathrooms on the property were gross . Great location however we are disappointed for the price
Stayed 4 nights in Nov 2023
Response from Area General Manager on 16 Nov 2023
Dear Bukria, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you encountered with the quality and condition of your room and the noise disturbances. Providing a comfortable and pleasant atmosphere is our top priority, and we regret falling short of your expectations. Please be assured that we will address your concerns with the appropriate teams to ensure the overall guest experience. Despite the challenges, we are pleased to know that you enjoyed our convenient location. We hope to have the chance to welcome you again, providing an improved visit that reflects our dedication to guest satisfaction.Regards,Patrick RogersArea General Manager

8/10 Good

Kenneth William

Stayed 5 nights in Oct 2023
Response from Area General Manager on 24 Nov 2023
Dear Mr. William, We are happy you chose Charleston Marriott for your recent visit to Charleston. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Regards,Patrick Rogers

10/10 Excellent

Iliana

Travelled with partner
Liked: Amenities, property conditions & facilities
The whole hotel is amazing! Beautiful and elegant decorated and one of the best hotels I’ve been to. Super clean and comfortable too. Only thing is that you cannot walk to any of the main city attractions. But Uber worked fine. Just a few minutes ride to anything.
Stayed 3 nights in Oct 2023
Response from Area General Manager on 19 Oct 2023
Dear Iliana, Thank you for choosing Charleston Marriott and for your wonderful rating. We hope you had a great stay and we are thrilled to know you loved our beautiful and well-maintained accommodations. We appreciate your feedback, and we look forward to welcoming you back soon.Regards,Patrick RogersArea General Manager

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Bad self parking situation. Poor availability.
Stayed 3 nights in Oct 2023
Response from Area General Manager on 17 Oct 2023
Dear Steve, Thank you for sharing your valuable feedback. We appreciate your high rating and hope that you had an overall pleasant stay with us. However, we regret the frustration caused by the availability of parking space due to the layout of our building. We offer some parking space in the front of the hotel, but the majority of our parking is located in the rear of the building. This area is well-lit and offers several convenient entrances. We also provide valet parking to ensure that parking needs are taken care of during your stay. We understand the inconvenience caused to you and appreciate your understanding. Thank you again for being our guest at Charleston Marriott, and we look forward to seeing you in the near future.Regards,Patrick RogersArea General Manager

6/10 Okay

Eugenio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversaries don’t count
It was our 40 wedding anniversary and when I checked I told the manager in duty. No specials treatment at all! I stayed in NYC prior week at Westhouse Hotel in Midtown and they gave us a bottle of champagne and chocolate!! All about details.
Stayed 3 nights in Oct 2023
Response from Area General Manager on 11 Oct 2023
Dear Eugenio, First and foremost, we wish you a very happy anniversary, and thank you for choosing us to celebrate your special day. Our team is devoted to creating lasting memories for our guests; therefore, we sincerely apologize that you did not receive thoughtful hospitality during your visit. We never want to disappoint any of our guests, so we will bring your concerns to the attention of our team as we continuously strive to improve. We appreciate your patience in this matter and hope you will give us another opportunity to show you and your spouse the hospitality we are known for.Regards,Patrick RogersArea General Manager