Cergy-Pontoise Trip

Staffs have no idea about how to use the food and beverage voucher they offered. It caused me to pay additional. The drinks are not good.

Great location, food and staff

The staff were very helpful, friendly and attentive to our needs.

We spent 8 days in Paris and stayed at the Novotel Hotel which was under construction and had I known that I wouldn’t book there for sure . The hotel appeared older and the carpets in our room was well worn and appeared it needed a good cleaning or replacement. Poor water pressure in the shower and air conditioning unit poorly maintained and was not cooling the room properly. The outside weather was in the 34 c range every day of our last 4 days. The morning breakfast served was the most chaotic experience I ever had . The coffee machine not maintained consistently running out of coffee or getting jammed or no water. The staff was poorly trained to handle a large crowd.

Hotel is in a very good location in the 7th, close to restaurants, shops and transportation. Hotel staff were all very friendly and helpful. Room was comfortable and clean, although a bit small.