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Reviews of Express Inn - Osmeña

3 out of 5
Express Inn - Osmeña
Osmena Boulevard, Cebu, Cebu

Reviews

6.0
Rating 10 - Excellent. 4 out of 25 reviews" "
Rating 8 - Good. 8 out of 25 reviews" "
Rating 6 - Okay. 4 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 8 out of 25 reviews" "

5.8/10

Cleanliness

5.8/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

2.6/10

Eco-friendliness

Reviews

2/10 Terrible

Gus

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was terrible, pool closed at 5.30pm. No dining
Stayed 2 nights in Feb 2024

6/10 Okay

Arif

Disliked: Amenities, property conditions & facilities
I will not stay in this hotel again

4/10 Poor

Robert

Travelled with family and small children
Disliked: Property conditions & facilities
No coffee, no bottled water, no electric kettle in room. Can hear other guests talking all night very loud like they’re in your room. Do not recommend
Stayed 2 nights in Jul 2023

8/10 Good

Peter

Stayed 1 night in Jul 2023

2/10 Terrible

Zachery

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was rude, the pool was only accessible to 6 people a day, there was no dining or breakfast, even though that was listed on Expedia, we were told that you can get clean sheets or clean towels until after your third day of staying, and we were only staying for two nights, so no clean sheets or towels during our whole stay. The bed was terrible, the air conditioning hardly worked. I would give this place 0 stars if I could, I really feel like they owe me for staying there. There are better places in the surrounding area, please do NOT waste your money here.
Stayed 3 nights in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

lester

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't park here.
I never checked in. I arrived just after 2am to check in, and was told that the parking area is closed. They said I could park in the street but my car will be towed in the morning. They then advised me that I can park at the road, wake up at 5am then park in the basement parking. I did not take them up on this offer as I was tired and decided it a best to check in to a hotel that allows customers to come and go as they please they parking. Not have hours which you can not enter and leave. I tried to ask them, what would happen if a customer must leave when the parking is closed. Their only rebuttal was that is the rules, parking closed. Refund for this wound be much appreciated. Very inconvenient for people with vehicles who like the night life
Stayed 1 night in Jan 2020

8/10 Good

Rogie

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service
On arrival front desk could not find my reservation for a supjrior king suite, (fair enough) but then look at me as if I shojld just go awsy. Then thdy stick us in a toom with 2 twin beds so I requested to.be moved to a double bed toom. The Manager refused, knowing I had paid through Expedia in advance and non refundable. As I stood at the reception tgere were 3 other groups with similar isdues. We ended up walking away, leaving my 4 days paymdnt behind and went to a different hotel. This bait and switch tactic is sometimes used by hotels, but maybe expedia should not sponsor them. I will never book at this place again.
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff worked hard to be accommodating but the systems the hotel uses are very odd. So check in is painfully slow, they will only give you 1 key card even though your paying for 2 guests, and that key card must be renewed every day after 12 noon, not before. Swimming pool was pleasant, but first you must go downstairs so a staff member can let you into the pool area, 3 hours a day maximum use and no guests allowed. Housekeeping is non existent even after I advised the front desk that I have been there several days with the same towels. That said the staff assured me that management would be advised of my complaints. I left the hotel 1 day early frustrated
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Staff are friendly
Stayed 1 night in Mar 2019

6/10 Okay

Johnny

Disliked: Staff & service
the location was good since our purpose to stay in this hotel was to attend the mass at sto nino church and to witness the sinulog grand parade.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Great stay at Express Inn-Osmena
Express Inn-Osmena was, overall, a pleasant hotel to stay in. The staff are very accommodating and the location is very central. The rooms are spacious and cool, the beds are big and comfortable, and the bathroom amenities are complete and above-standard.
Stayed 1 night in Aug 2018
Response from Express Inn-Osmena on 5 Sept 2018
Hi sir/ma'am we are so happy to read the guest review to our hotel, we are looking forward to see you again. Thank you,

10/10 Excellent

benny

Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋はコンパクトで清潔。フロントも親切。エレベーターに乗るのにルームカードが必要だが、1枚しかないのが不便。
Stayed 1 night in Dec 2019

6/10 Okay

Karim

Liked: Room comfort
Stayed 2 nights in Aug 2019

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fick vänta i över en halvtimme för att de inte hittade vår bokning i sitt system. Väldigt otrevlig personal. Kackerlackor på rummet och andra småkryp.Takpoolen var rätt ok, men ligger i skugga efter kl 14. Ligger i halvruffigt område.
Stayed 3 nights in Feb 2019

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prachtig hotel
Perfect hotel om cebu te verkennen. Ligt overal dichtbij en als je met de boot komt is het op loopafstand. Staat van het hotel is zeer goed en het zijn mooie kamers. Op het dak ook nog een zwembad met uitzicht over de stad. (Pas wel op, cebu is niet de meest veilige stad)
Stayed 2 nights in Feb 2019

8/10 Good

LI LING

Liked: Staff & service, room comfort
Disliked: Cleanliness
搭計程車去mall不遠，旁邊就是超群，但入住當天房間有大蟑螂
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔乾淨，交通方便。
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2019

8/10 Good

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God beliggenhet for Sinolugfestival God utsikt Fra
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
沒有吹風機
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2018