Search Apart Hotels in Cazenovia

"I was quite disappointed with my stay at this hotel, as several issues added up to a poor experience. First, the check-in process was frustrating. The front desk repeatedly assigned uncleaned rooms—not just to my family, but to at least three guests ahead of us as well. This suggests a lack of coordination and quality control. While the rooms themselves are spacious, there are many maintenance issues that shouldn’t be overlooked. For example, our room door wouldn’t close properly and could easily be pushed open, which is a serious security concern. In addition, one of the shower gel dispensers was broken and unusable. Housekeeping was also problematic. If you leave the “Do Not Disturb” sign on past 9 a.m., even if you remove it later, your room will not be serviced at all for the day. This policy was not clearly communicated and is quite inconvenient. Overall, these issues add up, and the hotel does not meet the standards I would expect from a 3-star property. "

"The room was ready and clean. I would recommend "

"One of the best places to stay, close of downtown and the airport to"

"Our stay was so great, that we booked it another night. We never had a failed trip at Turning Stone. Our itinerary when we come is chill by the pool, play at the casino and just chill, and we get to do that. We come from Kahnawake QC, Canada to visit. We book every year when Syracuse Nationals come up in July!"

"Friendly helpful staff.Excellent room condition. "

"They are doing construction, which begins at 6am! At a casino! Most people have only been asleep for a few hours at that time. I work for a hotel and we would never do any renovations or new building before 9am, and we are definitely not a late night spot like Turning Stone. The least they could have done was to let me know at checkin that there will be big trucks revving and backing up (with the corresponding beeping noise) and dudes on the roof right outside yelling down to the ground below. How about a walkie talkie guys? Bluetooth? Instead I was put right in the middle of the construction zone. A simple thing at checkin to inform me soni could have told them Im a light sleeper and my service dog sleeps even lighter. She didnt get much rest this week. They offered earplugs. Really. "

"I would definitely stay here again. "

"I checked out 3 minutes after arriving. I was suppose to get refunded because I never officially checked in. This property should be removed from your list. Very unsafe with loitering and unkept. How do I go about securing my refund? I was told it would be automatically generated since I was there less than 15 minutes "

"Hot tub and pool smelled strongly of chlorine. Hit tub and pool hours are less than ideal. AC in the room didn’t sound great. Breakfast was the same both days (pancakes, scrambled eggs, sausage links). It was ok, but nothing to write home about. The blueberry syrup was good!"