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"This hotel is nearly perfect, and I truly enjoyed my stay. However, I would like to provide some feedback regarding the concierge, Emma. While Emma was very friendly, her assistance lacked the proactive approach I expected. For two days, she was unable to help with my tour requests; for example, when looking for helicopter and ATV tours, she only searched online and told me nothing was available. In contrast, a male colleague on duty at 7 PM the previous night was extremely helpful and made several calls on my behalf. Furthermore, I easily found multiple helicopter slots at a nearby travel agency right after being told it was impossible. As a traveler, my time is precious, and I rely on the concierge’s expertise. I believe Emma has a great attitude, but the service could be improved by being more resourceful and dedicated to finding solutions. Everything else was excellent, and I hope this feedback is helpful."

"객실이 깨끗하고 친절한 직원들이 많아요"

"Was a cozy room, curtain rod falling off wall, hole in washroom wall, clumps of hair left all over in the shower frok the previous guest"

"The staff were very pleasant and helpful. The suite was spacious, comfortable and clean. Theo pools were lovely!!"

"Stunning views and easy access to trails and various Banff attractions!"

"We enjoyed our stay grocery store was right next door. All amenities were so close!!"

"Thank you for having us! We will be back!"

"The hotel is looking a little run down "

"They put us in room 109 the WORST NOISY AND THE SMELL OF CHLORINE FROM THE HOT TUB OUTSIDE OUR ROOM , aweful "