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"Room was very tired and poorly maintained. Dirty bathroom inner door handle area very off putting. The unexplained and off hand apology after fire alarm (false alarm) went off after 10:30pm was not okay. Overall would not stay here again. Overpriced, under-delivered."

"Room was average. Clean. Shower was a good size. Could have done with a few hooks both in bathroom and room. However bed was so high, had to climb to get on to it. And pillows very thick. Just about managed two nights. Could not have handled a third night sleeping on them. Breakfast was ok, not great but filled a whole. Front of desk staff very knowledgeable and gave us good direction for places to eat out of the centre of Oxford. The maps they had for park and ride etc were handy. Average stay."

"Excellent room for the price"

"Clean room"

"Great location!"

"Really enjoyed our stay at this luxurious hotel right in the middle of Oxford. It's steeped in history. We went to enjoy the Mayday celebrations and the staff where extra helpful. The car parking valet service was a huge bonus."

"Seem to have been upgraded to a studio which was a lovely surprised and so well equipped. "

"Sadly the windows do not open so the air ventilation is always on and making a loud noise all the time."

"Where do I start… check in-no one took a deposit so had trouble with having to pay for everything as I couldn't bill room until I finally sorted it at the front desk. Room key didn’t work second day because my reservation of adding a night seemed to confuse staff so had to be at the front desk every morning until that was sorted. Room restock was HORRIBLE. Had to call every night of a 4 night stay because staff had not refreshed at least 1-5things such ascoffee, tissue, sugar, water, spoon, coffee cups. They didn’t clean room, wipe fixtures, or vacuum. Bed was made by throwing up the duvet and haphazardly throwing the pillows on the bed. Had a young woman masseuse who thought she was a medical doctor and I had to tell her 4 times to stop working on my back in a sensitive area and she told me “but you are tight all over” so we work where it’s needed!!!!!!! Excuse me I have been in this body for 60 years and I know it better than you little girl!!!! Room was noisy as it was right next to the utility closet where the staff made a huge ruckus getting the vacuums out at 7:30am every morning. Fire alarm went off randomly one morning at 8am-no communication, information. Nothing. I ignored it as the service was so subpar I figure it was a false alarm..and it was but it went on for 20 minutes. You get complimentary items first night but then couldn’t get them again even though I offered to pay for them to get them. Got impression all staff just did the BARE minimum"