Search Hotels Near Casino La Medina, Hammamet

"Room was great! The animation staff was excellent and so was the reception. Bar staff need some training in engaging. It is an okay property with limited choices in buffet with repetitive menu. "

"This is not a 5-star luxury resort. While was likely impressive once, parts of the property now feel tired and run down.The room was clean and had the basics (toiletries, safe, hair dryer, fridge), but the fridge had a strong unpleasant smell.The room also smelled of cigarettes, which was unpleasant as a non-smoker. The main grounds and pool were well maintained; however, other areas showed visible wear. There was lots of rubbish in some parts including the beach area, and the steam room had mould and paint peeling from the ceiling. The staff were extremely lovey in the spa.The beach bar was totally derelict and not in use, and the beach itself was never set up with loungers or staff none of which was mentioned at booking. The all-inclusive options were limited, with similar meals daily and the exact same snacks served. Almost all the staff were friendly and helpful, especially housekeeping, reception and restaurant staff. However, the repeated sales pitches became uncomfortable. Providing written information with prices in rooms would allow guests to decide without feeling pressured and then they can ask the representatives. My last transfer arranged by the hotel. The driver asked me to get out and check if it was the correct drop off , he was more focused on immediate payment than ensuring I was safely in the right place. Perhaps due to a language barrier but as a solo female this was very uneasy. "

"There was a huge lack of customer service. The quality of the bedding was terrible, the manager at the front desk was terrible at helping and wasn't timely, he also kept our passports for a worryingly long time and refused to give it back until a long time later."

"Room was warn out and dust in the bathroom. "

"The experience was horrible even the water is not allowed also the gastronomy is so bad."

"Great value for money and a good stay overall. We did encounter a few issues with our room in regard to bathroom condition and some damage on the bedroom flooring. The walls also weren’t soundproofed, so it can be quite noisy at night, with some WiFi signal issues on the 4th floor. The reception staff were quite slow in responding to problems and if called, did not follow up or call back even when they claimed they would. However, the other staff at the hotel were amazing. Fabulous service everyday with a great selection of foods, drinks and nightly entertainment. With special thanks to Slim in the hotel bar who always went above and beyond and made our stay very memorable. I would recommend staying here overall as it was great value for money despite the few issues we encountered. I would have just preferred for reception to be more useful and attentive."

"Great location in the Medina! Beautiful pools, excellent service."

"The front desk staff were not welcoming or friendly. Check ins were slow. The room was nice and the view was nice but the rooms have almost no light. They would benefit greatly from a floor lamp or two. There is insanely loud music on the weekends in the courtyard until late. It your room is on the wrong side of the building it is impossible to rest. It feels like the music is in your room. It is incredibly loud. "

"Smell bad, worst place to stay, loud music all night and early morning "