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Reviews of Ermita Cartagena, a Tribute Portfolio Hotel by Marriott

4 out of 5
Ermita Cartagena, a Tribute Portfolio Hotel by Marriott
Avenida Santander No 41-202, El Cabrera, Cartagena, Bolivar

Reviews

8.8

Excellent

Rating 10 - Excellent. 101 out of 166 reviews" "
Rating 8 - Good. 38 out of 166 reviews" "
Rating 6 - Okay. 11 out of 166 reviews" "
Rating 4 - Poor. 9 out of 166 reviews" "
Rating 2 - Terrible. 7 out of 166 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Arelvis Alejandrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are extremely kind and attentive. I was a solo traveler and felt welcomed and familiar with everyone. The room I got was a little noisy, but traffic is noisy in general. A beautiful church and park is located walking distance behind the hotel. Breakfast had a large area just for fruits. Their fruits have a rich and complex taste. Breakfast had many options that satisfy any diet. The area El Cabrero es located close to a main avenue that communicates with many parts of the city. It is relatively close to the airport. They have airport shuttle but iOS services start after 7:00 AM. There is a little restaurant for locals next to the hotel. Their food is good. The owner is kind and will help with crossing the street if wanting to cross to the beach. The sunset is beautiful in front of the hotel. The weather is less humid and hot around 5:00PM
Stayed 9 nights in Apr 2024
Response from Natalia Echeverry on 10 May 2024
Thank you so much for taking the time to share your detailed feedback about your recent stay with us. We are delighted to hear that you found our staff to be extremely kind and attentive. It's always our goal to make our guests feel welcomed and at home, especially solo travelers like yourself.We apologize for any noise disturbances you experienced in your room due to traffic. As you mentioned, being close to a main avenue can result in some unavoidable noise, but we appreciate your understanding.Thank you again for choosing to stay with us and for sharing your positive experience. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Glennis

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the food
Stayed 5 nights in Apr 2024
Response from Natalia Echeverry on 29 Apr 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed our exceptional staff and delicious food. It was a pleasure having you with us, and we look forward to welcoming you back for another wonderful experience

6/10 Okay

Pedro Carlo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Natalia Echeverry on 26 Apr 2024
Estimado Pedro, Muchas gracias por tomarse el tiempo de calificar su reciente experiencia con nosotros. Esperamos tener la oportunidad de poderle brindar una mejor experienica.

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So glad I stay at this location! The staff were very friendly and helpful! The location is also great, it’s right in front of the beach and there is a Mega Tienda 5 minutes away (walking)! Super convenient for those who plan on taking snacks around on tours, etc. The pool is calm and we can order drinks from the bar and catch the sunset from the pool, I would recommend this location to any visiting Cartagena!
Stayed 5 nights in Apr 2024
Response from Natalia Echeverry on 22 Apr 2024
I'm thrilled to hear that you had a wonderful stay at our property! It's fantastic to know that you found our staff friendly and helpful, and that you enjoyed the convenience of our location. It sounds like you made the most of your time here, especially enjoying the calm pool and catching the sunset with drinks from the bar. We look forward to welcoming you back for another memorable stay in the future!

10/10 Excellent

Sudipta

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. Dawid at the bar was so attentive and helpful and likewise with David at the front door. Oscar at the front desk was very kind and helpful.
Stayed 7 nights in Mar 2024
Response from Natalia Echeverry on 22 Apr 2024
That's wonderful to hear! It sounds like you had a fantastic experience with our staff. DawiS at the bar, David at the front door, and Oscar at the front desk truly exemplify our commitment to exceptional service. We'll make sure to pass along your kind words to them. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

8/10 Good

Anurag

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is great, the surroundings are not at the same level as the property. Very lonely at nights, the beach just up front the property doesn't seem very nice. We really enjoyed are stay, we travelled with my wife, 1 son 1 year old age daughter 6 years old...
Stayed 4 nights in Mar 2024
Response from Natalia Echeverry on 22 Apr 2024
It's wonderful to hear that you enjoyed your stay at our property! We appreciate your feedback about the surroundings and the beach. We're glad you found the property itself great, but we understand your concerns about the area at night and the beach quality. We'll take your comments into consideration as we strive to improve the overall guest experience.We're delighted that you chose to stay with us, and we are looking forward to welcome you and your family to another memorable experience.

10/10 Excellent

Christophe

Stayed 7 nights in Mar 2024

6/10 Okay

Allison, Grand Haven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My experience was immediately dampened by the staff at the front desk. The ladies were rude and not helpful. One, that looked like she might have been the Manager, was so completely pretentious and could have cared less that it was past check in time and we were still sitting there waiting on our room. The next day I returned to ask if someone could help connect me with a tour guide and she just shook her head and offered zero solution or recommendation on where I could get help. It’s a shame that these ladies really dampened my experience at what I thought was a relatively decent hotel. The front door staff, restaurant staff were great.
Stayed 3 nights in Mar 2024
Response from Natalia Echeverry on 22 Apr 2024
I'm truly sorry to hear about the disappointing experience you had with our front desk staff. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or frustration it caused you. Your feedback regarding their behavior is deeply concerning, and I assure you that we take it very seriously.

10/10 Excellent

Thania

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was superb and the location was great everything you want to see is a short drive away.
Stayed 5 nights in Feb 2024
Response from Natalia Echeverry on 22 Apr 2024
It's fantastic to hear that you had such a positive experience with our staff and enjoyed the convenience of our location! Thank you for taking the time to share your feedback, and we look forward to welcoming you back for another wonderful stay in the future!

8/10 Good

ISABEL, RICHMOND HIL

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2023

6/10 Okay

Kadiatou

Liked: Staff & service
The hotel was very nice, welcoming. I will like to give thanks to Sebastian. Sebastian was very welcoming, he spoke clear English thank god, he help me decide on different places, food option, and made me feel comfortable. Also Marco Julieth, Lizz ney, Maria,Julya, Fernando amazing people. The only thing I did not like about the hotel is the lunch, dinner the same selection I wish they had more option. Burgers, tenders that’s more finger food. I would like to try different empanadas, quesadillas, more Columbian food. For some reason my room was never clean after 3 days, I had to tell the front desk. I wish they were more on top of that. I also feel like they should have someone who help you book tours when you get there, that would be helpful at the hotel itself. Overall I give it 7/10. Thank you !
Stayed 4 nights in Feb 2024
Response from Natalia Echeverry on 22 Apr 2024
Thank you for taking the time to share your feedback with us. Your input is invaluable as we strive to improve the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

8/10 Good

Julie Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

bilal

Liked: Cleanliness, staff & service, property conditions & facilities
Check in late afternoon took close to an hour. They told us it would take 5 min to get room ready and it was 45 min after we waited in line and did all the formalities. Then were assigned room with very noisy AC. Asked to change after showering and it took another 20 minutes. There is a tire shop next door and most of rooms lack a nice view
Stayed 2 nights in Feb 2024

10/10 Excellent

Romona, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was super clean, the staff was extremely friendly, most of them spoke English. The bellboy Sebastian is the most humble person we met at the hotel, he was very helpful with recommendations of where to eat, he provided us with a walk-through of do’s and don’ts when we’re walking on the street. The continental breakfast is chargeable and very delicious. Overall the food in the hotel whether you choose to eat in the beautiful courtyard, indoor or the poolside, the food is very tasteful, and the drinks are very tasty. The beach is right across the street but it’s a local beach, there are vendors that you can rent a chair from, other vendors, who walk around selling food and drinks.
Stayed 5 nights in Jan 2024

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our home away from home in Cartegena. We loved the place and stayed there a second time. Hope to get back again. Gladys Strain
Stayed 1 night in Jan 2024

8/10 Good

Gloria

Stayed 2 nights in Jan 2024

6/10 Okay

brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities

10/10 Excellent

yanet

Stayed 4 nights in Dec 2023

10/10 Excellent

Bejan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Cevat

Liked: Staff & service
Disliked: Property conditions & facilities
Location is close to airport 6 km and old city walls which is walking distance. However, you cannot walk to the old city due to safety and heavy vehicular traffic. The access is only via taxi which is inexpensive 15 - 30 K pesos about $4.00 -$7.50 due to traffic comditions. Roof terrace / pool is very nice especially at sunset The roof has fixed glass window and no fresh air. The Air Conditioning is blows 15 degree air directly to your bed. As a result, we got sick. Althought we complained to the reception and left a sketch that describes alternate improvements such as adjustable diffuser or reflector to be installed to redirect cold air away from.the beds. It did nor happen. The restuarant and food / drink services were good. The rnglish language barrier with staff has limitations and at times we had errors in the food order. The reception staff is good. The busmen David is excellent by showing the room and explaining functions and facilities. He has good command of english. The consiege person has limited english. The Rosio islannd tour was not that great at all
Stayed 8 nights in Dec 2023

2/10 Terrible

Amy

Stayed 2 nights in Dec 2023

10/10 Excellent

Alexis, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Andrea Ballestas on 12 Dec 2023
Dear Ms AlexisOn behalf of the entire Ermita team, Cartagena, a Tribute Portfolio Hotel, Thank you for sharing your experience.It's always encouraging to receive positive feedback, especially when it comes from those who matter most. Your ratings have been shared with our entire team as a way to improve and make great experiences we provide for guests.Thank you once again for taking the time to share your scores.We hope to welcome you again soon and make your stay unique and memorable.

6/10 Okay

Danny

Liked: Cleanliness
Not worth the price
Stayed 3 nights in Nov 2023
Response from Andrea Ballestas on 12 Dec 2023
Dear Mr DannyOn behalf of the entire Ermita team, Cartagena, a Tribute Portfolio Hotel, Thank you for sharing your experience.It's always encouraging to receive positive feedback, especially when it comes from those who matter most. Your ratings have been shared with our entire team as a way to improve and make great experiences we provide for guests.Thank you once again for taking the time to share your scores.We hope to welcome you again soon and make your stay unique and memorable.

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and professional staff.
Stayed 3 nights in Oct 2023
Response from Andrea Ballestas on 12 Dec 2023
Dear Ms MariaOn behalf of the entire Ermita team, Cartagena, a Tribute Portfolio Hotel, Thank you for sharing your experience.It's always encouraging to receive positive feedback, especially when it comes from those who matter most. Your ratings have been shared with our entire team as a way to improve and make great experiences we provide for guests.Thank you once again for taking the time to share your scores.We hope to welcome you again soon and make your stay unique and memorable.

10/10 Excellent

Boun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Andrea Ballestas on 12 Dec 2023
Dear GuestOn behalf of the entire Ermita team, Cartagena, a Tribute Portfolio Hotel, Thank you for sharing your experience.It's always encouraging to receive positive feedback, especially when it comes from those who matter most. Your ratings have been shared with our entire team as a way to improve and make great experiences we provide for guests.Thank you once again for taking the time to share your scores.We hope to welcome you again soon and make your stay unique and memorable.

6/10 Okay

Meshell

Stayed 1 night in Oct 2023
Response from Andrea Ballestas on 12 Dec 2023
Dear Ms MeshellOn behalf of the entire Ermita team, Cartagena, a Tribute Portfolio Hotel, Thank you for sharing your experience.It's always encouraging to receive positive feedback, especially when it comes from those who matter most. Your ratings have been shared with our entire team as a way to improve and make great experiences we provide for guests.Thank you once again for taking the time to share your scores.We hope to welcome you again soon and make your stay unique and memorable.

8/10 Good

Sharain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Andrea Ballestas on 12 Dec 2023
Dear Ms SharainOn behalf of the entire Ermita team, Cartagena, a Tribute Portfolio Hotel, Thank you for sharing your experience.It's always encouraging to receive positive feedback, especially when it comes from those who matter most. Your ratings have been shared with our entire team as a way to improve and make great experiences we provide for guests.Thank you once again for taking the time to share your scores.We hope to welcome you again soon and make your stay unique and memorable.

8/10 Good

Rhona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were especially patient and helpful. I strongly recommend this hotel as it is very convenient to easily accessible to the walled city.
Stayed 5 nights in Aug 2023

10/10 Excellent

leonor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very hospitable and attentive. Food was delicious and everything was in walking distance to the walled city.
Stayed 3 nights in Sep 2023

4/10 Poor

Seema

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Door was broken and banged. Also the sofa had so many stains. There was a weird smell in the room. The Bathroom had nothing, no soap or anything. We asked for Conceirge to guide us to make reservation for restaurant, she was sitting in the bar area. Which was very weird for me. She did not speak english and told us to whatsapp her. We did but never got a response back from her. Very poor service. Would not recommand this hotel for sure. His is did not look like a Marriott hotel or had the service of Marriott hotel
Stayed 1 night in Aug 2023

10/10 Excellent

Michelle

Stayed 5 nights in Aug 2023

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Andrea Ballestas on 5 Sept 2023
Dear Ms Margarita On behalf of the entire Ermita team, Cartagena, a Tribute Portfolio Hotel, Thank you for sharing your scores. Your rating have been shared with our entire team as a way to improve and make great experiences we provide for guests. Thank you once again for taking the time to share your scores.We hope to welcome you again soon and make your stay unique and memorable.

10/10 Excellent

Miyah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay!
We stayed at Ermita after issues with our previous accomodations. This hotel was a breath of fresh air from where we were staying previously. Complimentary welcome beverages, free breakfast, spot on room service and friendly staff. Ermita was the perfect addition to our stay in Cartagena
Stayed 3 nights in Aug 2023
Response from Andrea Ballestas on 1 Sept 2023
Dear Ms Miyah Cartagena, a Tribute Portfolio Hotel, Thank you for sharing your experience.It's always encouraging to receive positive feedback, especially when it comes from those who matter most. Your ratings and comments have been shared with our entire team as a way to improve and make great experiences we provide for guests. Thank you once again for taking the time to share your scores.We hope to welcome you again soon and make your stay unique and memorable.

8/10 Good

Mohan Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly! Service is great! Breakfast is exceptional. It is a short walk to the walled in part of the city and it was nice to be slightly away from the business of the walled city. Loved the rooftop pool and bar.
Stayed 6 nights in Aug 2023
Response from Andrea Ballestas on 1 Sept 2023
Dear Mr Mohan Cartagena, a Tribute Portfolio Hotel, Thank you for sharing your experience.It's always encouraging to receive positive feedback, especially when it comes from those who matter most. Your ratings and comments have been shared with our entire team as a way to improve and make great experiences we provide for guests. Thank you once again for taking the time to share your scores.We hope to welcome you again soon and make your stay unique and memorable.

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Andrea Ballestas on 17 Aug 2023
Dear Mr Jeffrey On behalf of the entire Ermita team, Cartagena, a Tribute Portfolio Hotel, Thank you for sharing your experience.It's always encouraging to receive positive feedback, especially when it comes from those who matter most. Your ratings and comments have been shared with our entire team as a way to improve and make great experiences we provide for guests. Thank you once again for taking the time to share your scores.We hope to welcome you again soon and make your stay unique and memorable.

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Andrea Ballestas on 17 Aug 2023
Dear Ms Luz On behalf of the entire Ermita team, Cartagena, a Tribute Portfolio Hotel, Thank you for sharing your experience.It's always encouraging to receive positive feedback, especially when it comes from those who matter most. Your ratings and comments have been shared with our entire team as a way to improve and make great experiences we provide for guests. Thank you once again for taking the time to share your scores.We hope to welcome you again soon and make your stay unique and memorable.

10/10 Excellent

Navah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff who are welcoming and accommodating. The buffet breakfast was wonderful with a large variety, excellent quality and warm service.
Stayed 9 nights in Jul 2023
Response from Andrea Ballestas on 17 Aug 2023
Dear Mr Navah On behalf of the entire Ermita team, Cartagena, a Tribute Portfolio Hotel, Thank you for sharing your experience.It's always encouraging to receive positive feedback, especially when it comes from those who matter most. Your ratings and comments have been shared with our entire team as a way to improve and make great experiences we provide for guests. Thank you once again for taking the time to share your scores.We hope to welcome you again soon and make your stay unique and memorable

10/10 Excellent

Yessenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is stunning. Every staff person was willing to go above and beyond for guests, no questions asked. A very nice experience.
Stayed 7 nights in Jul 2023
Response from Andrea Ballestas on 17 Aug 2023
Dear Yessenia On behalf of the entire Ermita team, Cartagena, a Tribute Portfolio Hotel, Thank you for sharing your experience.It's always encouraging to receive positive feedback, especially when it comes from those who matter most. Your ratings and comments have been shared with our entire team as a way to improve and make great experiences we provide for guests. Thank you once again for taking the time to share your scores.We hope to welcome you again soon and make your stay unique and memorable

10/10 Excellent

Cecilia

Design, service
Stayed 3 nights in Jul 2023
Response from Andrea Ballestas on 17 Aug 2023
Dear Ms Cecilia On behalf of the entire Ermita team, Cartagena, a Tribute Portfolio Hotel, Thank you for sharing your experience.It's always encouraging to receive positive feedback, especially when it comes from those who matter most. Your ratings and comments have been shared with our entire team as a way to improve and make great experiences we provide for guests. Thank you once again for taking the time to share your scores.We hope to welcome you again soon and make your stay unique and memorable

10/10 Excellent

SHANNON, Norfolk

Liked: Cleanliness, property conditions & facilities
Stayed here for a week. Anyone who complains about this hotel is just someone who can’t be pleased with anything. Staff was super accommodating with whatever needs the guests have. The excursions to the islands were amazing and unbelievably priced. The layout of the hotel is stunning. My room was kept spotless daily by the housekeepers. The breakfast buffet offered something for everyone. The rooftop pool was super relaxing and always refreshing for the heat. Huge shout out to Diego at the Oasis bar!! Helped me a ton with suggestions on food, things to do, improving my very poor Spanish skills, and of course making some amazing drinks. That guy is top notch!
Response from Andrea Ballestas on 13 Jul 2023
Dear Ms ShannonOn behalf of the entire Ermita team, Cartagena, a Tribute Portfolio Hotel, Thank you for sharing your experience.It's always encouraging to receive positive feedback, especially when it comes from those who matter most. Your ratings and comments have been shared with our entire team as a way to improve and make great experiences we provide for guests. Thank you once again for taking the time to share your scores.We hope to welcome you again soon and make your stay unique and memorable

8/10 Good

MAURICIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very nice. All servers are very kind and serviceable. Manager on duty very efficient. Rooms are comfortable. Pool needs a little upgrade. Food is good. Overall very nice
Stayed 5 nights in Jul 2023
Response from Andrea Ballestas on 13 Jul 2023
Dear Mr MauricioOn behalf of the entire Ermita team, Cartagena, a Tribute Portfolio Hotel, Thank you for sharing your experience.It's always encouraging to receive positive feedback, especially when it comes from those who matter most. Your ratings and comments have been shared with our entire team as a way to improve and make great experiences we provide for guests. Thank you once again for taking the time to share your scores.We hope to welcome you again soon and make your stay unique and memorable

8/10 Good

Carmen, Holywood

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was well staffed; employees were friendly and helpful. The only two negative comments are that when we arrived, our room wasn’t ready at check in time, we had to wait a few hours. Also, the first night, one of the rooms had a party at 2am that woke up us and when we called reception, no one answered.
Stayed 4 nights in Jul 2023
Response from Andrea Ballestas on 13 Jul 2023
Dear Ms CarmenThank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with all the team and leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future. We will check each item of your review to improve and give the best experiences to our guests. We expect and it would be a pleasure to have you back to redeem us for the inconveniences that occurred in this stay.

10/10 Excellent

Gehane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The is super nice.
Stayed 4 nights in Jun 2023
Response from Andrea Ballestas on 13 Jul 2023
Dear GuestOn behalf of the entire Ermita team, Cartagena, a Tribute Portfolio Hotel, Thank you for sharing your experience.It's always encouraging to receive positive feedback, especially when it comes from those who matter most. Your ratings and comments have been shared with our entire team as a way to improve and make great experiences we provide for guests. Thank you once again for taking the time to share your scores.We hope to welcome you again soon and make your stay unique and memorable

10/10 Excellent

Maria

Travelled with family
Liked: Property conditions & facilities
I so happy for your welcome and the services was excellent 👌 and also transportation the best part
Stayed 4 nights in Jun 2023
Response from Andrea Ballestas on 13 Jul 2023
Dear Ms MariaOn behalf of the entire Ermita team, Cartagena, a Tribute Portfolio Hotel, Thank you for sharing your experience.It's always encouraging to receive positive feedback, especially when it comes from those who matter most. Your ratings and comments have been shared with our entire team as a way to improve and make great experiences we provide for guests. Thank you once again for taking the time to share your scores.We hope to welcome you again soon and make your stay unique and memorable

10/10 Excellent

donovan, miramar

Travelled with partner
Lovely friendly staff. Very clean hotel.
Stayed 3 nights in Jun 2023
Response from Andrea Ballestas on 13 Jul 2023
Dear Mr DonovanOn behalf of the entire Ermita team, Cartagena, a Tribute Portfolio Hotel, Thank you for sharing your experience.It's always encouraging to receive positive feedback, especially when it comes from those who matter most. Your ratings and comments have been shared with our entire team as a way to improve and make great experiences we provide for guests. Thank you once again for taking the time to share your scores.We hope to welcome you again soon and make your stay unique and memorable

10/10 Excellent

Juan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
La propio excelente la recomiendo altamente
Stayed 3 nights in May 2023
Response from Andrea Ballestas on 13 Jul 2023
Dear Mr JuanOn behalf of the entire Ermita team, Cartagena, a Tribute Portfolio Hotel, Thank you for sharing your experience.It's always encouraging to receive positive feedback, especially when it comes from those who matter most. Your ratings and comments have been shared with our entire team as a way to improve and make great experiences we provide for guests. Thank you once again for taking the time to share your scores.We hope to welcome you again soon and make your stay unique and memorable

10/10 Excellent

arturo

Liked: Cleanliness
A nice clean and very friendly place to stay !
Stayed 2 nights in May 2023
Response from Andrea Ballestas on 13 Jul 2023
Dear Mr ArturoOn behalf of the entire Ermita team, Cartagena, a Tribute Portfolio Hotel, Thank you for sharing your experience.It's always encouraging to receive positive feedback, especially when it comes from those who matter most. Your ratings and comments have been shared with our entire team as a way to improve and make great experiences we provide for guests. Thank you once again for taking the time to share your scores.We hope to welcome you again soon and make your stay unique and memorable

10/10 Excellent

Avril Bonita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and accommodating. Although our Spanish is very limited they were able to assist whenever we had questions. The inluded breakfast had a variety of free options, and additional specialties at a cost. The rooftop pool was small, but not overcrowded. The hotel is located across the street from a beach that is good for sunbathing, but not for swimming, as the waves are rough. It is a ten minute walk from the walled city, where there are many restaurants and stores.
Stayed 6 nights in Mar 2023

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Staff!!
Stayed 6 nights in Mar 2023
Response from Sales Coordinator on 22 Mar 2023
We are pleased that you had a wonderful experience during your stay with us, we will continue to work with enthusiasm to always provide you with excellent service.