Search Cheap Hotels in Cartagena

"From the moment we arrived at the hotel, the staff were super unfriendly & not helpful. They did not make eye contact. We asked several staff members where we could find towels & they could only point towards the massive pool. The beach is completely full of people selling things like nothing I’ve ever seen & the vendors are very aggressive in soliciting you. The pool is extremely uninviting with cups and trash left around the pool and the bathroom unusable because it was so dirty. This hotel does not meet normal Westin standards. Thankfully we were able to move to the W next door where everything was wonderful, clean & the staff were amazing and friendly. Rosa made the moving process extremely difficult since she was trying to charge us twice after we were told we would get a full refund for the Westin. Luckily, it was straightened out by the helpful staff at the W. During our stay at the W, we ran into guests of the Westin who were buying day passes at the W for all of the same reasons as noted above - right down to the towels,"

"Everyone and everything was excellent! "

"A really cool and chilled place without too much noise and crowds to destroy your good vacation "

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"Long check in process but room was nice and clean. Convenient location for airport. They take shuttle reservations but don’t honour them when boarding and many guests got on shuttles they were not scheduled for. "

"Unbelievable property, the chose of restaurants were good and the staff very professional."

"Nice resort in a great location on a lovely beach."

"The property is good. You can tell it's getting a bit old. Could use some updates The shuttle is nice to get around, and everything is reasonably close if you want to walk up and down the roads."

"Same menu for the entire stay, with not much variation... so-so snacks. The chicken nuggets and hamburgers were awful. Room had no view- just looking at palm trees. Did not feel welcomed at all. Everyone seemed to have a chip on their shoulder... "