2/10 Terrible
Jeffrey
7 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked my mother-in-law a room here in the village so she can rest and recover from being sick. First impressions of the hotel were nothing like the photographs. Room was dirty and dingy and not updated like the photos. We had to change rooms to the more "clean" option. I had the front desk write in their notes when checking in that if they needed ANYTHING to call me and let her rest. I extended her stay 3 more nights and called the morning of check-out/check-in to make sure it would go seamless so she wouldn't be bothered and they assured me that everything was good to go. That was until I got a call from my MIL that she was harassed by the manager Eileen who banged on her door as she was getting into the shower and demanded a credit card for incidentals. When my MIL let her know that she would be down later the manager threatened to call the cops within 16 minutes if she didn't hand her her card. I'm not sure why the front desk and manager went 0-100 without looking at the notes or calling me as I could have easily drove down to the hotel to give my credit card so my MIL could rest and heal. The cops were called and my MIL felt so uncomfortable she left. This is no way to treat your guests and I hope action will be taken towards the employees involved. Terrible behavior and service.
Jeffrey
Stayed 4 nights in May 2024