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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property
Hotel with a restaurant, steps from Aude Gate

Choose dates to view prices

Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Lobby lounge
Lobby sitting area
Garden
Daily buffet breakfast (EUR 18 per person)
Lobby
Located close to Aude Gate and School Museum, Hôtel Le Donjon - Coeur de la Cité Médiévale provides a garden, dry cleaning/laundry services and a bar. Be sure to enjoy a meal at Brasserie Le Donjon, the on-site brasserie. In addition to a business centre, guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Pet-friendly

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Room

Classic Room | 1 bedroom, minibar, in-room safe, individually decorated

Classic Room

9.2 out of 10
Wonderful
(11 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Double Room

8.8 out of 10
Excellent
(18 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Twin Room

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Triple Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Triple Room

9.4 out of 10
Exceptional
(21 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed

View all photos for Family Room

Family Room | 1 bedroom, minibar, in-room safe, individually decorated

Family Room

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
TV
Separate bedroom
Hairdryer
Private bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Single Bed and 1 Single Trundle Bed

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Exterior

SOWELL COLLECTION Hôtel du Roi & SPA

Carcassonne
  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
8.8 out of 10, Excellent, 490 reviews
The price is ₹7,370
₹8,832 total
includes taxes & fees
24 Oct - 25 Oct
SOWELL COLLECTION Hôtel du Roi & SPA
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About the area

Map
2 Rue du Comte Roger, Carcassonne, Aude, 11000

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 km
  • Aude Gate - 2 min walk - 0.2 km
  • Narbonnaise Gate - 2 min walk - 0.2 km
  • Theatre Jean Deschamps - 3 min walk - 0.3 km
  • Château Comtal - 3 min walk - 0.3 km

Getting around

  • Carcassonne Station - 6 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪La Girouette - ‬1 min walk
  • ‪Le Senechal - ‬1 min walk
  • ‪Comte Roger - ‬1 min walk
  • ‪La Taverne du Chateau - ‬1 min walk
  • ‪Le Trouvère - ‬1 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

Upscale hotel near Narbonnaise Gate
Located close to Aude Gate and School Museum, Hôtel Le Donjon - Coeur de la Cité Médiévale provides a garden, dry cleaning/laundry services and a bar. Be sure to enjoy a meal at Brasserie Le Donjon, the on-site brasserie. Free in-room WiFi and a business centre are available to all guests.
Other perks include:
  • Buffet breakfast (surcharge), valet parking (surcharge) and an electric car charging station
  • A 24-hour front desk, free newspapers and tour/ticket information
  • Multilingual staff, luggage storage and meeting rooms
  • Guest reviews say great things about the helpful staff and location
Room features
All rooms are individually decorated, and boast comforts such as laptop-compatible safes and air conditioning, as well as perks such as free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Bathrooms with baths or showers and hairdryers
  • Electric kettles, daily housekeeping and desks

Similar properties

Exterior

SOWELL COLLECTION Hôtel du Roi & SPA

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
8.8 out of 10, Excellent, 490 reviews
The price is ₹7,370
₹8,832 total
includes taxes & fees
24 Oct - 25 Oct
SOWELL COLLECTION Hôtel du Roi & SPA

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Le Donjon

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • No lift

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 18 for adults and from EUR 9 for children
  • Valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number FR39326379401

We should mention

This property does not have any lifts
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Frequently asked questions

Is Hôtel Le Donjon - Coeur de la Cité Médiévale pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much is parking at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Valet parking is available for EUR 24 per night. Limited spots are available.

What time is check-in at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Checkout is at 11:30 AM.

Where is Hôtel Le Donjon - Coeur de la Cité Médiévale located?

Located in City of Carcassonne, this hotel is steps away from Aude Gate, School Museum and Narbonnaise Gate. Theatre Jean Deschamps and Château Comtal are just steps away. Carcassonne Station is 25 minutes by foot.

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Reviews

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

9.0

Wonderful

9.0

Cleanliness

9.6

Location

9.2

Staff & service

8.8

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 636 out of 1006 reviews
Rating 8 - Good. 260 out of 1006 reviews
Rating 6 - Okay. 72 out of 1006 reviews
Rating 4 - Poor. 25 out of 1006 reviews
Rating 2 - Terrible. 13 out of 1006 reviews

Reviews

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent Hotel.. the staff is very nice and helpful. Great options for food around the hotel
Stayed 2 nights in Oct 2025

8/10 Good

Dale

Liked: Cleanliness, staff & service
Good location
Stayed 1 night in Sep 2025

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect to stay inside the old city!
Stayed 2 nights in Aug 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the inside the walls stay here. Views from the windows were so picturesque!
Stayed 2 nights in Sep 2025

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Aug 2025

10/10 Excellent

Gabriel Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at the Restaurant
Stayed 1 night in Sep 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
Really comfortable room in the heart of the old city
Stayed 1 night in Sep 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and wonderful, helpful staff. Very clean, very charming property, excellent breakfast. (I might suggest bringing earplugs in case there's a concert nearby.)
Stayed 2 nights in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Good service
Stayed 1 night in Sep 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful courtyard and excellent location. Very friendly staff and would absolutely stay here again.
Stayed 1 night in Jul 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in the heart of a medieval walled fortress!!! Highly recommend
Stayed 2 nights in Sep 2025

10/10 Excellent

Collette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying in the Medieval city was a treat. The hotel picked us up and brought us to the hotel I rooms comfortable and clean. The front desk staff friendly and helpful. Totally worth every penny!
Stayed 1 night in Sep 2025

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel in the perfect location.
Stayed 1 night in Jun 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay right in the middle of the medieval city. Staff were friendly and helpful. Nice sized rooms and a nice courtyard to sit and have drinks. They helped us get a taxi to the train station at check out. Thank you!
Stayed 2 nights in Sep 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a wonderful location to escape from everything for a few days!
Stayed 2 nights in Jul 2025

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely garden, delicious breakfast and very helpful staff
Stayed 1 night in Jun 2025

10/10 Excellent

Matthew

Liked: Cleanliness, amenities
Amazing location
Stayed 2 nights in Jul 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel in the old cute-quaint, comfortable-enjoyed our stay
Stayed 2 nights in Jun 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay inside the walls of the site. Very helpful staff. Great breakfast.
Stayed 1 night in Jul 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for families. Quiet, clean, comfortable in the heart of the medieval city
Stayed 1 night in Jul 2025

10/10 Excellent

kEvin J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Aug 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything here was great! A beautiful hotel, in a medieval building, perfectly situated on a quiet street (rare) in the center of historic Carcassonne. Very friendly staff, splendid room with generous amenities and a very well appointed bathroom (L'Occitane en Provence). Overall perfect stay!
Stayed 1 night in Jul 2025

10/10 Excellent

Amit and Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely stunning-the service, the buffet breakfast, the grounds, the rooms. 10/10.
Stayed 1 night in Aug 2025

10/10 Excellent

Maki

Liked: Cleanliness, amenities, property conditions & facilities
Great location, charming and quiet room, and very helpful staff. I would definitely come back! It would be nice if the shower were updated, but overall a wonderful stay.
Stayed 3 nights in Jul 2025

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the hotel and being in the medieval city.
Stayed 1 night in May 2025

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