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"Yes both, all aspects "

"The initial arrival when we parked in the public parking raised some concerns, however the lovely hotel security lady quickly intervened and directed us to the proper hotel parking, from that point it was fantastic! The room was spotless, big and well appointed. But THE VIEWS!… WOW!!! The hotel certainly lives up to the name! The staff were all brilliant from the moment we arrived to the point we had to sadly check out. We will be back again!!"

"The room was indeedluxurioys and spotless; the staff were unfailingly helpful,courteous and friendly."

"Cecil and Colleen who were our hosts were so friendly and helpful, and our Premier Room's sea view from our room and private balcony was superb. Breakfasts were so enjoyable, with a good choice of cold and cooked food. Parking was also great and secure."

"Nice rooms with shared patio around a pool. "

"Very clean, and enjoyable stay."

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"My husband and I were so looking forward to finally staying here. We come to South Africa yearly and stay for a couple months bc he is from here and we treated ourselves for my 40th birthday. However; we were super disappointed with this hotel. Our room needed maintenance and smelled of mildew, there was construction going on in the room next door and also right outside our patio the whole time, (I thought this would be a peaceful nature retreat) there was no ac, we weren’t allowed to use the bathtub or outdoor heated jacuzzi bc there was a drought (main reason I booked this hotel) the staff was always on their phones, we were told the restaurant was all booked up the day we arrived so we had to do room service which only starts at 6 pm and serves pizza or pasta?! The towels in the room all smelled of gasoline and manure, the list goes on! I’m not one to write a negative review but we paid over $300/night at this “luxury” hotel which is a lot in South Africa and this place was just not worth it at all. "

"Lovely place to stay in central knysna , impressive wooden atrium, polite staff and helpful as we stayed an extra night with a discount. Down side no lifts so not suitable for people with mobility issues "