Blvrd. Kukulcan Lt. 1-02, Zona Hotelera Km. 23.5 MZ60, Cancun, QROO
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 1165 out of 2003 reviews" "
Easy check in with professional staffer. Room was very nice but room temperature was only slightly cool and you couldn’t adjust it. Overall, great breakfast and the rooftop pools looked amazing.
Rob
Stayed 1 night in May 2024
Response from Arturo Suvilla / Front Desk Manager on 9 May 2024
Dear RobOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Great hotel, very clean and staff is extremely helpful. Concierge will help guests with any help they need regarding tours, excursions, etc.
Enrique
Stayed 3 nights in Apr 2024
Response from Arturo Suvilla / Front Desk Manager on 9 May 2024
Dear Enrique Thank you for taking the time to share your thoughts regarding your experience. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
10/10 Excellent
Scottie
6 May 2024
Scottie
Stayed 2 nights in Apr 2024
Response from Arturo Suvilla / Front Desk Manager on 9 May 2024
Dear ScottieOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Room was amazing the pool was amazing unfortunately we didn’t get to use it because our flight was delayed and we didn’t have time to enjoy but it looked great the views were awesome
Michelle
Stayed 1 night in May 2024
Response from Arturo Suvilla / Front Desk Manager on 9 May 2024
Dear MichelleOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Response from Arturo Suvilla / Front Desk Manager on 9 May 2024
Dear RichardOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
This property was super nice and the price was well worth it. The rooftop pool sealed the deal. I felt safe, the vibe was great, the service was great and the price I could not beat it booking last minute the day before. I’m glad I chose this place.
Vivian
Stayed 1 night in May 2024
Response from Arturo Suvilla / Front Desk Manager on 3 May 2024
Dear VivianOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Response from Arturo Suvilla / Front Desk Manager on 9 May 2024
Dear Michelle Thank you for taking the time to share your thoughts regarding your experience. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
Response from Arturo Suvilla / Gerente de Recepción on 3 May 2024
Estimado JavierA nombre de todo el equipo de Residence Inn Cancún agradecemos por tomarse el tiempo de compartir sus comentarios acerca de su estancia con nosotros, los cuales con muy importantes para seguir creciendo. Su experiencia ya fue compartida con nuestro equipo y, una vez más, agradecemos que haya elegido quedarse con nosotros.
Response from Arturo Suvilla / Front Desk Manager on 2 May 2024
Dear IleanaOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
The breakfast is fantastic. My wife and I stay here and enjoy the peace of this setting. Not beach front if that is what you want but, being able to enjoy a great and ample meal in the morning. We generally cook a basic meal in our room for the evening and love our time here. The staff is very friendly and my wife loves their margaritas.
Mark David
Stayed 9 nights in Jan 2024
Response from Arturo Suvilla / Front Desk Manager on 3 May 2024
Dear MarkOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Response from Arturo Suvilla / Gerente de Recepción on 3 May 2024
Dear ShekarOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Response from Arturo Suvilla / Front Desk Manager on 3 May 2024
Dear HannsOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
I loved the food at the snack bar on the roof top next to one of the 2 pools. Breakfast was delicious. I like the fact you can transportation to the mall. You just have to catch a cab back since its only one way.
Ismail
Stayed 4 nights in Apr 2024
Response from Arturo Suvilla / Front Desk Manager on 3 May 2024
Dear IsmailOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Response from Arturo Suvilla / Front Desk Manager on 3 May 2024
Dear Janza Thank you for taking the time to share your thoughts regarding your experience. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
Response from Arturo Suvilla / Gerente de Recepción on 26 Apr 2024
Estimada MarangelyA nombre de todo el equipo de Residence Inn Cancún queremos agradecerte por compartir tus comentarios con nosotros. Siempre es alentador escuchar opiniones positivas, en especial si vienen de quien es lo más importante para nosotros - el huésped! Sus comentarios ya se han compartido con nuestro equipo como una forma de celebrar la excelente experiencia que brindamos a nuestros huéspedes. Una vez más, le agradezco que se haya tomado el tiempo de compartirnos sus comentarios.Esperamos darle la bienvenida nuevamente pronto!
6/10 Okay
Yesenia, East Hampton
24 Apr 2024
No les preocupa la limpieza, me quejé que cuando hacían el servicio en el cuarto no estaba bien solo tendían cama y ponían toalla limpia nada más y no mejoraron, solo limpian donde se ve, me dejaron cucharas sucias cuando recién hice check in!
Yesenia
Stayed 6 nights in Apr 2024
Response from Arturo Suvilla / Gerente de Recepción on 24 Apr 2024
Estimada YeseniaGracias por tomarse el tiempo para contarnos su experiencia al hospedarse con nosotros, la cual está por debajo de nuestro estándar.Brindar el más alto nivel de hospitalidad es nuestra prioridad número uno y me disculpo sinceramente por no haber cumplido con sus expectativas. He compartido sus comentarios con todo nuestro equipo para garantizar que se implementen y revisen las pautas necesarias para evitar que este problema ocurra en el futuro. Espero que elija quedarse con nosotros nuevamente cuando sus viajes lo traigan de regreso a la zona.
Good location, very helpful staff, great breakfast option, not much on the Restutant menu.
Mohan
Stayed 3 nights in Apr 2024
Response from Arturo Suvilla / Front Desk Manager on 24 Apr 2024
Dear Mohan Thank you for taking the time to share your thoughts regarding your experience. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
Response from Arturo Suvilla / Front Desk Manager on 22 Apr 2024
Dear AriaOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Response from Arturo Suvilla / Front Desk Manager on 22 Apr 2024
Dear ChidinmaOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
2/10 Terrible
kaylia
20 Apr 2024
kaylia
Stayed 4 nights in Apr 2024
10/10 Excellent
??
18 Apr 2024
??
Stayed 4 nights in Apr 2024
Response from Arturo Suvilla / Front Desk Manager on 22 Apr 2024
DearOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Awesome place to stay! The staff are really friendly and the housekeeping team do an amazing and thorough job each time! The hotel is close to major attractions in Cancun. They have a complementary shuttle that was down for most of our stay but no fault of theirs! Breakfast was good as well, would recommend especially for families with children.
Gideon Kofi
Stayed 7 nights in Apr 2024
Response from Arturo Suvilla / Front Desk Manager on 19 Apr 2024
Dear GideanOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
10/10 Excellent
Ritwik
16 Apr 2024
Ritwik
Stayed 5 nights in Apr 2024
Response from Arturo Suvilla / Front Desk Manager on 9 May 2024
Dear RitwikOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Response from Arturo Suvilla / Front Desk Manager on 15 Apr 2024
Dear Goodness Thank you for taking the time to share your thoughts regarding your experience. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
Response from Arturo Suvilla / Front Desk Manager on 13 Apr 2024
Dear VadimOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Stayed here two nights with family. Loved this place and its surroundings!
Bharat
Stayed 2 nights in Mar 2024
Response from Arturo Suvilla / Front Desk Manager on 11 Apr 2024
Dear BharatOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. SincerelyArturo SuvillaFront Desk Manager
It’s nice reasonable safe place to stay but almost to end of hotel zone
Lakshmi
Stayed 7 nights in Mar 2024
Response from Arturo Suvilla / Front Desk Manager on 11 Apr 2024
Dear Lakshmi Thank you for taking the time to share your thoughts regarding your experience. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.SincerelyArturo SuvillaFront Desk Manager