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Reviews of Hotel Tankah

2.5 out of 5
Hotel Tankah
AVENIDA TANKAH 69 Y 70, SM 24 MZ 3, Cancun, QROO

Reviews

7.0

Good

Rating 10 - Excellent. 9 out of 50 reviews" "
Rating 8 - Good. 17 out of 50 reviews" "
Rating 6 - Okay. 15 out of 50 reviews" "
Rating 4 - Poor. 7 out of 50 reviews" "
Rating 2 - Terrible. 2 out of 50 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely fine for the price - clean, bed, bathroom, air con (once I was given the remote). It was exactly as advertised.
Stayed 2 nights in Nov 2022

4/10 Poor

Deni

Disliked: Staff & service, property conditions & facilities, room comfort
Not worst to stay
It was cheap to stay, buy i stayed 5 day and 4 nights, but staff didn't clean the room during stay. They were unfriendly, and wifi is really bad. Hotel is located in downtown. However, I will pay extra money to stay in a better hotel.
Stayed 4 nights in Jun 2022

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Only stay if on a tight budget!
This hotel is ok if you are trying to stick with a budget and location was good as near to Ado station and Mercado 28 but you must be prepared for neighbours having a party next door, incredibly loud and old air conditioning units (although they do cool down, but only have an off and on switch that we could see), the toilet seat not being attached, and terrible wifi. The cleaning was acceptable but a dead mosquito and hair was still left in the shower, and under the bed was filthy! Lastly they look the doors at night to the entrance and you need to ring a bell to get in. We were woken up during the night to someone ringing the bell for about 10 minutes as quite clearly the receptionist had fallen asleep.
Stayed 2 nights in Dec 2021
Response from Mary on 3 Jan 2022
Thank you for your comments.

10/10 Excellent

Chun Mei

Travelled with family
Liked: Cleanliness, staff & service
Good location
Stayed 4 nights in Dec 2021
Response from Mary on 23 Dec 2021
Thank you for your comments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2021
Response from Mary on 23 Jul 2021
¡Gracias!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location. Close to everything. The staff were friendly and helpful. The room was older but clean.
Stayed 1 night in Jan 2020
Response from Mary on 12 Feb 2020
Thank you for staying with us and for your comments. We hope you will stay with us again soon.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Tankah is a charming surprise.
Had family business. I am quite amazed how centrally located this hotel is. Every time we went looking for something we found it within a few blocks up to 5 minutes. No exceptions! Restaurants and tourist items. Convenience stores. Banks. Peso/dollar change. Pharmacy. All in the same block. They have locked gated parking. They knock on ur door for wakeup calls. Been before...will be back. No pool. No vending. No refrig or microwave. But at $25...you can't beat it.
Stayed 14 nights in Aug 2019
Response from Mary on 28 Aug 2019
Thank you for your preference and your review. We hope you visit us again soon.

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from Mary on 23 Aug 2019
Thank you for your review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service
The staff is really friendly and helpful, the room was clean and comfortable.
Stayed 1 night in Feb 2019
Response from Mary on 27 Feb 2019
Thank you for your stay and your comments.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Mary on 20 Dec 2018
Gracias por su evaluacion. Agradeceriamos un poco mas de informacion para poder darle seguimiento.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Hotel Tankah is a great value for staying in downtown Cancun. The room was clean and safe. It is about a 10 minute walk to the ADO bustop with bags. On check in the front desk was deserted. It took me 15 minutes to scrounge up someont to check me in. If you don't mind hiccups like that, Tankah is fine for those passing through.
Stayed 1 night in Sep 2018
Response from Mary on 17 Oct 2018
Thank you very much for your comments. We are investigating your observation regarding the front desk. Your comments are considered as we work to improve our services.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
OK for a night in transit
Taciturn front desk had no record of my reservation. I got an adequate room: economical, clean & safe. A bit of a hoof from Av Tulum/ADO:15mins with bags. If you stay get a room in back for quiet.
Stayed 1 night in Dec 2017
Response from Maria on 29 Dec 2017
Thank you for letting us know of your experience.

8/10 Good

adam, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about the hotel itself was really nice. The staff were really friendly and helpful, the room was spacious, the a/c kept the room nice and cool. It's right across the street from a huge market with tons of great food and shopping and the WalMart and bus stop are only about a 10 minute walk. The only negative thing about my stay here was that one night when I came back from the beach there were (no exaggeration) about 50 federal police officers with heavy machine guns in the lobby and outside the front door. They were moving equipment from one of the rooms out to their vehicles until about 3am and it made a lot or noise so i didn't get much sleep. The hotel staff didn't seem to have much to say about it either so it left me a little confused. Otherwise, it was a really nice hotel.
Stayed 3 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Basic hotel downtown.
Rustic, basic but clean. Good location if you want to stay downtown. Have stayed in better hotels in mexico for less but maybe this is what you get here. Nothing unpleasant but aircon very noisy, feels quite dark, Windows but can't see out. Having said that it's clean and fuctional, not for hanging out in but if you just using it to sleep it's o.k..

10/10 Excellent

Ellimanelliman

Liked: Cleanliness, staff & service, room comfort
Comfy cheap stay
This place has the basics. Nothing fancy, but very nice accommodations. Heart of downtown cancun you can catch a bus to many of the near by attractions

4/10 Poor

OZ traveller 3

Liked: Staff & service
Disliked: Room comfort
economy place
The best for the price. AC kinda loud. Sorry, no English.

4/10 Poor

vantine8665

Disliked: Room comfort
Basic Room For a Night
I stayed here overnight to catch a connecting flight the following day. The hotel is right across the street from Mercado 28, which is an ok place to look at touristy trinkets, or get a quick bite. Not far from bus station and El Centro, and close to some inexpensive restaurants. Its cheap, old, beds are semi comfortable, room smells a little musty, biut relatively clean. A/C worked well, but showers were tepid at best. I would say good for a night or two at most. Other better options for same or a little more money. But it's an acceptable option.

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general la atención del personal es increíble El hotel está rodeado de naturaleza, perfecto para desconectarse del mundo
Stayed 1 night in Jan 2024

8/10 Good

Carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Puede mejorar pero en general está bien para dormir y hacer otras actividades durante el día, cerca hay lugares para comer un mercado y a unos 10 min en auto algunos bares, por la noche si se siente algo de calor ya que no funciona el aire acondicionado y no puedes abrir la ventana por los moscos, tal vez solicitando un cambio de habitación pero de ahí en fuera está bien igual el estacionamiento
Stayed 2 nights in Jan 2024

6/10 Okay

Silvia Olivia

Liked: Staff & service
Disliked: Property conditions & facilities
Aire acondicionado con mal mantenimiento
Stayed 1 night in Nov 2023

8/10 Good

Emilio

Business traveller
Liked: Staff & service, property conditions & facilities
TODO BIEN
Stayed 2 nights in Jun 2023
Response from Tony on 23 Jun 2023
Gracias por su visita y sus comentarios.

8/10 Good

Jose

Stayed 1 night in Jun 2023
Response from Tony on 23 Jun 2023
Gracias por su visita y su comentario.

8/10 Good

Hugo arturo

Liked: Cleanliness, staff & service
En general estuvo bien
Stayed 2 nights in May 2023
Response from Tony on 25 May 2023
Gracias por sus comentarios.

8/10 Good

ana guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación.
Stayed 1 night in Apr 2023
Response from Tony on 26 Apr 2023
Muchas gracias por su visita.

8/10 Good

Erika Nayeli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy amable, hacen limpieza todos los días. No me gustó mucho que no salía mucha agua de la regadera, así que te tardabas más en bañar y el inodoro no bajaba suficiente agua. Fuera de eso todo estuvo bien, tienen internet y aire acondicionado que funcionan correctamente! Está ubicado en buen lugar, es seguro, cómodo y agradable.

6/10 Okay

BRENDA LILIANA

Travelled with family and small children
Liked: Cleanliness, staff & service
Me gusta que esta cerca del mercado 28 Pero el hotel es muy sencillo digo el precio lo justifica pero la tele nunca se pudo ver, habia muchísimos mosquitos y en la cena no hay muchas opciones de salir
Stayed 2 nights in Nov 2022

2/10 Terrible

yacqueline blanco

Disliked: Staff & service, amenities, property conditions & facilities
Mala atencion no recomiendo
Stayed 4 nights in Sep 2022

4/10 Poor

Quintin

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Pésima estancia
Las damas de el turno matutino y vespertino muy groseras, mucha falta de amabilidad, no me quisieron facturar y necesito mi factura, el servicio y la atención pésimos, sólo el jóven e el turno nocturno super amable. muy decepcionado de el lugar.
Stayed 2 nights in Jul 2022

6/10 Okay

BRUNO

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Poderia melhorar
A localização e o atendimento são bons. Só tinha um pequeno vazamento no teto do banheiro.
Stayed 2 nights in Jun 2022

2/10 Terrible

FELIPE

Stayed 1 night in Mar 2022

6/10 Okay

Marco Antonio

Business traveller
Stayed 3 nights in Mar 2022
Response from Mary on 17 Mar 2022
Gracias por su comentario.

8/10 Good

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno para una o dos noches
Recepecion de 24 horas. El habitacion limpio y comado. No hay agua de biber en el habitacion pero hay un supermercado muy circa. El habitacion era muy tranquilo
Stayed 1 night in Feb 2022
Response from Mary on 7 Feb 2022
Gracias por sus comentarios.

10/10 Excellent

La Nena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto para mi estancia. Cerca a los lugares de interés. Bien atendida.
Stayed 2 nights in Dec 2021
Response from Mary on 21 Dec 2021
Gracias por sus comentarios.

6/10 Okay

nabil

Disliked: Room comfort
Stayed 1 night in Nov 2021
Response from Mary on 18 Nov 2021
Gracias por hospedarse con nosotros y por su comentario.

6/10 Okay

Rafael

Liked: Cleanliness, staff & service
Recibirás justo lo que pagas. El lugar estaba muy limpio sin embargo el estado de conservación no es el mejor.
Stayed 1 night in Dec 2020
Response from Maria on 6 Jan 2021
Gracias por su visita y sus comentarios.

8/10 Good

Cindy, Oaxaca

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Me gustó el precio y que incluyera aire acondicionado, no me gustó mucho la estructura del hotel.
Stayed 5 nights in May 2019
Response from Maria on 29 May 2019
Gracias por su preferencia y sus comentarios.

6/10 Okay

jesus

Liked: Cleanliness, room comfort
El aire acondicionado no emfrio y me bañe con agua fria
Stayed 1 night in Mar 2019
Response from Mary on 15 Mar 2019
Gracias por su comentario. Lamentamos no haberlo recibido durante su estancia para poder atenderlo en su momento.

8/10 Good

Timeoff

Liked: Staff & service
Disliked: Property conditions & facilities
El hotel esta bien ubicado y limpio. Por el costo es perfecto para pasar la noche sin gastar mucho.
Stayed 1 night in Dec 2018
Response from Mary on 25 Dec 2018
Gracias por su visita y sus comentarios.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Buena ubicasión, aunque insdtalaciones algo viejas, la cama por lo menos ers comoda y la habitacion estaba limpia
Stayed 1 night in Dec 2018
Response from Mary on 20 Dec 2018
Gracias por su visita y sus comentarios.

8/10 Good

Edgar, Villa Guerrero, Estado de México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente relación precio calidad
Inmejorable ubicación, cerca de todo en el centro de Cancún. El personal muy atento, la habitación cómoda y muy limpia. Siempre elijo este hotel, satisface a la perfección mis necesidades.
Stayed 3 nights in Sep 2018
Response from Maria on 5 Oct 2018
¡Gracias por sus comentarios!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel económico y básico, sirve para dormir
Te proporcionan tu espacio en la habitación sin tener ningún plus o confort adicional, sirve para lo que es pero no recomendable para pasar mas de 1 noche a menos que lo que te interese sea estar fuera todo el día y solo llegar a dormir.
Stayed 1 night in Aug 2018
Response from Maria on 19 Sept 2018
Gracias por sus comentarios. Nos ayudan para mejorar nuestro servicio.

8/10 Good

Verified traveller

Liked: Cleanliness
Hotel economico con cercania al ADO y plaza buena comida.
Stayed 2 nights in Aug 2018
Response from Mary on 31 Aug 2018
Gracias por sus comentarios. Agradecemos su visita.

8/10 Good

Camaguey

Liked: Cleanliness, staff & service, room comfort
Bien
Stayed 3 nights in Oct 2017
Gracias por su comentario. Esperamos tenerle de vuelta en un futuro proximo.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
totally nice
friendly staff. good furniture

6/10 Okay

LUIS ANGEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel con muy bajo puntaje y no recomendable
Para el precio estuvo bien sin embargo no es ninguna gran experiencia ni buena recomendación, el personal de recepción tiene la peor actitud para todo, es una pena porque podrían ser un poco más amables.

10/10 Excellent

francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy bien ubicado
Muy bien todo

6/10 Okay

Julio, Campeche

Necesita minimo una pantalla pequeña y con buena señal de television para mayor comodidad en el caso de la familia

6/10 Okay

Arno H.

Liked: Cleanliness
Disliked: Room comfort
ok
cheap and clean room in downtown. far from the beaches