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Hotel Plaza Carrillo's

3.0 star property
Travelers can find their rhythm lounging by the pool or unwinding with drinks and dinner, while the helpful staff assists in planning unforgettable experiences.

Choose dates to view prices

Hotel Plaza Carrillo's blends Cancun's charm with modern comfort. Guests relax in the garden, enjoy drinks at the bar, or savor meals at the restaurant. The outdoor pool refreshes, and tour assistance makes attractions like Las Palapas Park accessible.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Room service

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About this property

Hotel Plaza Carrillo's

  • Hotel near Las Palapas Park
  • Located close to Cancun Mall, Hotel Plaza Carrillo's provides a garden, a bar and a restaurant. Stay connected with free in-room WiFi.
  • Other perks include:
    • An outdoor pool
    • Tour/ticket information, a reception hall and luggage storage
    • A 24-hour front desk, concierge services and a front desk safe
  • Room features
  • All guest rooms at Hotel Plaza Carrillo's have comforts, such as air conditioning, as well as amenities, such as free WiFi and safes.
  • Other conveniences in all rooms include:
    • Bathrooms with baths or showers and free toiletries
    • TVs with cable channels
    • Wardrobes/cupboards, daily housekeeping and desks

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Property Registration Number 002-025-002201/2026

We should mention

This property does not have any lifts
Pool access available from 6:30 AM to 8:00 PM
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Plaza Carrillo's have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:30 AM to 8:00 PM.

Is Hotel Plaza Carrillo's pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Plaza Carrillo's?

There is free parking nearby.

What time is check-in at Hotel Plaza Carrillo's?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM.

What time is check-out at Hotel Plaza Carrillo's?

Checkout is at 11:00 AM.

Where is Hotel Plaza Carrillo's located?

Located in Downtown Cancun, this hotel is 0.5 mi (0.8 km) from Las Palapas Park and 2.6 mi (4.2 km) from Cancun Mall. Tortuga Beach and Cancun Convention Center are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.6

Good

8.2

Cleanliness

8.2

Location

7.6

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 59 out of 213 reviews
Rating 8 - Good. 78 out of 213 reviews
Rating 6 - Okay. 49 out of 213 reviews
Rating 4 - Poor. 15 out of 213 reviews
Rating 2 - Terrible. 12 out of 213 reviews

Reviews

Verified

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent place thank you!
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Bit too noisy

The hotel beside loud bar. But also near house with barking dogs into the night Getting good sleep was a challenge
Stayed 3 nights in Oct 2025
Verified

4/10 Poor

Robert

Disliked: Room comfort

Once. Never again

The hotel is nice old style. But beds are hard. Pillows need replacing. The in room safe perm locked so you use reception safe box. Did not. The disco starts 10 at night and noisy air conditioning did not frown it out. Came saw will not use again
Stayed 4 nights in Mar 2024
Verified

2/10 Terrible

Mark

Disliked: Staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!!! Very old. Next to bar which played OUTSIDE LOUD music until 4:00am 5 nights of the week. Couldn't sleep at all. Should be out of business unless the bar closes. Old beds, fixtures, windows, .... No restaurant. TERRIBLE HOTEL. Left after 1 night!!! Rate 0 out of 10
Verified

6/10 Okay

Anna

Liked: Cleanliness
.
Stayed 7 nights in Feb 2023
Verified

10/10 Excellent

Joana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ya hemos ido en varias ocasiones, si buscan un lugar tranquilo y cómodo para descansar está muy bien. Las camas son cómodas, tienen garrafones de agua fría y caliente en los pasillos q uno puede tomar en las jarras q tiene cada habitación, cuánta con agua fría y caliente en el baño también, la alberca es grande solamente q está temporada el agua estaba muy fría y no pudimos usarla. La atención de todos fue muy amable.
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me he hospedado en 4 ocasiones y no he tenido problemas, algunas he ido sola o con mi hijo.
Stayed 2 nights in Dec 2022
Verified

8/10 Good

Ananit Quetzali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo me parecio bueno
Verified

8/10 Good

Miguel Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Para llegar a dormir está bien, está aceptable no esperar algo sobresaliente pues el precio es accesible para pasar la noche Me gustó que hay lugares de interés cerca de la propiedad
Stayed 1 night in Dec 2022
Verified

8/10 Good

Vicente Vigil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general está bien el hotel, no me gustó que no hubo control remoto para mi habitación.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Mejorar camas

Todo bien el único pequeño detalle es que las camas son duras
Stayed 3 nights in Nov 2022
Verified

6/10 Okay

saul

Liked: Cleanliness, staff & service

Hotel que cambio reglas perjudiciales a el cliente

Un lugar centrico, ideal para desplazar a cualquier punto, en esta ocasion la habitacion no fue lo esperado, fallo el control del clima, el jabon y shampoo no se suministro para el segundo dia, y una desagradable sorpresa el check out es a las 11 am.. cuando anteriormente era a la 1 de la tarde, me dieron la oportunidad de salir a las 12.. habitaciones ya algo viejas aunque remodeladas, baños con llaves flojas, wc de consumo elevado de agua(excesivo), puerta de acceso con chapa muy deteriorada.. se descansa? Si..
Stayed 2 nights in Nov 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nos gustó que es fácil llegar, céntrico. La alberca es de tamaño mediano, los cuartos son pequeños pero muy cómodas las camas, el baño estaba limpio y se esmeraron en las decoraciones. La tv es grande aunque con detalles como el control q estaba fallando. Nos perdimos un poco para encontrar la alberca pero en general estuvo bien
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

saul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gracias, excelente hospedaje!!

Una estancia muy agradable, una cama muy amplia y comoda, agua caliente, limpieza, tranquilidad, excelente lugar!!..
Stayed 1 night in Oct 2022
Verified

8/10 Good

Marcelino

Liked: Cleanliness
Disliked: Property conditions & facilities
N
Stayed 4 nights in Sep 2022
Verified

4/10 Poor

Tahymi

Disliked: Cleanliness, amenities, property conditions & facilities
No me gustó porque el restaurante q tienen no funciona y no había papel de baño en la habitación y no se veía agradable
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay downtown
Stayed 1 night in Jun 2022
Verified

6/10 Okay

Ana Lilia

Esperaba más de hotel, si esta ubicado en buen lugar cerca del parque de las Palapas, pero ya esta deteriorado, nos pusieron un rollo de papel usado y nunca un nuevo, pedí cambio de toallas y nunca me pusieron limpias hasta que las pedí, si Pueden hospedarse en oro hotel mucho mejor.
Stayed 3 nights in Apr 2022
Verified

10/10 Excellent

Rogui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien to do bieen
Stayed 1 night in Mar 2022
Verified

6/10 Okay

S

Liked: Cleanliness, staff & service

Despite the disco, a great little hotel

I almost cancelled before I checked in when I saw the disco, six nights a week, next door. However, the friendly receptionist Sabina gave me a room furthest away and I never heard it my two nights. The trade-off was a loud humming noise outside my room from what I guess was a water pump or heating. All that said, it is a nice little hotel. Friendly staff, water refill, big room, super clean and good wifi.
Stayed 2 nights in Mar 2022
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just what we were looking for!

Clean and great service!
Stayed 1 night in Feb 2022
Verified

8/10 Good

phu tuong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, bus r1

Cool place , good location, one block away to evening food court ,plaza ?? Need touch up ceiling water marks
Stayed 2 nights in Feb 2022
Verified

8/10 Good

Angel Ivan Esquivel

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Cerca del centro, si eres una persona sencilla este hotel estará perfecto para ti
Stayed 3 nights in Jan 2022
Verified

10/10 Excellent

Mercy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien
Stayed 2 nights in Jan 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
En general todo bien, estuvimos una noche, habitacion comoda y limpia
Stayed 1 night in Jan 2022