2 outdoor pools, pool loungers
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Reviews of Hotel Plaza Caribe

3 out of 5
Hotel Plaza Caribe
Pino Lote 19 S/N Col. Centro, Cancun, QROO

Reviews

7.4

Good

Rating 10 - Excellent. 251 out of 928 reviews" "
Rating 8 - Good. 326 out of 928 reviews" "
Rating 6 - Okay. 203 out of 928 reviews" "
Rating 4 - Poor. 90 out of 928 reviews" "
Rating 2 - Terrible. 58 out of 928 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across from bus station. Hotel was a best western at one time. Felt safe
Stayed 3 nights in May 2024
Response from Reservations on 27 May 2024
Good morning.Thank you for your comments, we are really happy to know you enjoyed your stay with us, we'll be waiting for your next visit.Kind regards.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a Best Western at one time. It’s a good one nighter
Stayed 1 night in May 2024
Response from Reservations on 23 May 2024
Thank you very much for your comments, we are happy to know that you enjoyed your stay with ust. We will be waiting for your next reservation.Kind regards.

10/10 Excellent

Tara

Stayed 1 night in Apr 2024
Response from Reservations on 23 May 2024
Thank you very much for your rating, we are happy to know you enjoyed your stay with us.We will be waiting for your next visit.Kind regards.

8/10 Good

THERESA

Liked: Cleanliness, staff & service
It was well situated with the Ado bus terminal and airport restraunts and shops
Stayed 1 night in Apr 2024
Response from Reservations on 16 May 2024
Thank you very much for your nice comments, we are glad to know you enjoyed your stay with us, we'll be waiting for your next visit.Kind regards.

10/10 Excellent

Peter, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
For the price, I will stay there again thank you
Stayed 1 night in Apr 2024
Response from Reservations on 16 May 2024
Thank you very much for your nice comments, we are glad to know you enjoyed your stay with us, we'll be waiting for your next visit.Kind regards.

10/10 Excellent

julia

Liked: Cleanliness, staff & service, property conditions & facilities
Great kids water park and parrots!
Stayed 1 night in Apr 2024
Response from Reservations on 16 May 2024
Good morning.Thank you very much for your nice comments, we are glad to know you enjoyed your stay with us, we'll be waiting for your next visit.Kind regards.

8/10 Good

Louis

Liked: Property conditions & facilities
Stayed 14 nights in Mar 2024
Response from Reservations on 16 May 2024
Good morning.Thank you for rating our service, we are glad that overall you found your stay pleasant, we will be waiting for your next visit.Kind regards.

8/10 Good

Brian

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Service at restaurant is terrible.
Stayed 1 night in Mar 2024
Response from Reservations on 16 May 2024
Good morning.We apologize for the issues during your stay, we will take note of them to improve our service.Kind regards.

6/10 Okay

Marte

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The main goal for me and family was to sleep over night. This is not the first time and probably not the last one. I like it is in front the bus station (ADO) which is the main reason for me. There are some few places to eat but donnto ex0ect good restaurants. The hotel is aged and their best times are long gone. Clean enough but nothing above average. If you look a simple place to sleep and fine to simole food. Here is the place.
Stayed 1 night in Mar 2024
Response from Reservations on 16 May 2024
Saludos cordiales.Thank you very much for your nice comments, we are glad to know you enjoyed your stay with us, we will take note of your experience to improve our service.Kind regards.

2/10 Terrible

Edu Emel

Disliked: Property conditions & facilities
The room was not so clean and everything is old ,needs an update . We found cucarachas as well , spider webs …
Stayed 2 nights in Mar 2024
Response from Reservations on 16 May 2024
Good morning.We apologize for the issues during your stay, we will take note of them to improve our service.Kind regards.

2/10 Terrible

Stephen

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This is an older property, no updates, everything old, beds hard pillows old and towels old.
Stayed 1 night in Mar 2024
Response from Reservations on 16 May 2024
Good morning.We apologize for the issues during your stay, we will take note of them to improve our service.Kind regards.

8/10 Good

Juan

Travelled with family
Disliked: Amenities
Cuartos pequeño sin mucha movilidad
Stayed 1 night in Aug 2023
Response from Reservaciones on 16 May 2024
Buen día.Agradecemos su calificación de nuestro servicio, nos alegra sabe que haya disfrutado de su estancia, esperamos verle pronto.Saludos cordiales.

6/10 Okay

Jacqueline

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
You can hear music all night long since it’s very close to what seems to be a stadium. We stayed during the weekdays. The staff does not listen to you and will talk over you. Have no empathy. We had a few walk into our suite with out prior notice and just say oops. We did not request any house keeping nor were we told they would be entering at anytime during our stay. The property will not take any responsibility for reservations made outside rather than directly done with them or so they said. Dream vacation turned into a very annoyed and stressful time. The entrance is very difficult to find if walking unless you’ve been there and know where to go.
Stayed 1 night in Mar 2024
Response from Reservaciones on 16 May 2024
Good morning.We apologize for the issues during your stay, we will take note of them to improve our service.Kind regards.

8/10 Good

Diane, Winnipeg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location across from downtown ADO. Affordable. Grandkids loved children’s water park area.
Stayed 1 night in Mar 2024
Response from Reservations. on 16 May 2024
Thank you very much for your nice comments, we are glad to know you enjoyed your stay with us, we'll be waiting for your next visit.Kind regards.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Maria Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellente servicio buena ubicación
Stayed 3 nights in Mar 2024

2/10 Terrible

Jillian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We chose this hotel so we could walk to ADO bus station in the early morning. The pool and grounds are lovely; however poorly kept, run down and dirty. Our room didn’t have any window covering; however staff was able to fix that upon our request. The room was disgusting. The smell was awful, the bed sheets had clearly not been changed in one of the two beds and we found food or fluid on the sheets. The room looked like a jail cell. I would never recommend this hotel room, even for one night. Go to the one of the hostels in the area- they are cleaner.

8/10 Good

Mary Lou

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very noisy bird, all hours of the day.
Stayed 1 night in Mar 2024

10/10 Excellent

denise

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Beatriz

Stayed 1 night in Feb 2024
Response from Reservaciones. on 16 May 2024
Buen día.Agradecemos su calificación de nuestro servicio, nos alegra sabe que haya disfrutado de su estancia, esperamos verle pronto.Saludos cordiales.

4/10 Poor

Reneiel Jhon

Lack of security, I feel unsafe whenever I go sleep I recommend to tight their security at the hotel
Stayed 3 nights in Feb 2024

2/10 Terrible

Mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities
g
Stayed 3 nights in Feb 2024

10/10 Excellent

Andrea

Stayed 1 night in Feb 2024
Response from Reservaciones on 16 May 2024
Buen día.Agradecemos su calificación de nuestro servicio, nos alegra sabe que haya disfrutado de su estancia, esperamos verle pronto.Saludos cordiales.

4/10 Poor

Joan

Travelled with family
Okay for a night as across from bus station. Nice restaurant for breakfast with good service and food..peacocks around were a bonus.
Stayed 1 night in Feb 2024

6/10 Okay

Marie

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities
It was a convenient location. Had what was needed. Simple. No hot water. But I would stay again for a short stay.
Stayed 2 nights in Feb 2024

4/10 Poor

Edward, West Kelowna

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Did not like the hotel rooms at all. Nowhere near as nice as depicted in the website photos. I paid extra for an executive level room but they are all on the ground floor and the all haveu horrible plumbing. The rooms are small. We changed rooms because the first one didn't even have a window. Horrible. There's nothing we liked about this place other than the beds were very comfortable. Huge disappointment.
Stayed 3 nights in Feb 2024

4/10 Poor

veronica

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I liked the location.
Stayed 1 night in Feb 2024

4/10 Poor

Calin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was right next to the bus station. That was very convenient. The hotel room had lots of mold and water leaking from the ceiling Extremely loud noises from the people above, the hallway, and the staff. I would probably skip this place.
Stayed 1 night in Feb 2024

6/10 Okay

Brant

Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Carlos

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

MJ

Travelled with partner
Liked: Amenities
This hotel is our choice because it is so convenient to the ADO bus terminal. Medium price range, adequate restaurant on site. An older hotel which is showing its age,
Stayed 1 night in Jan 2024

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel suited our needs, we flew from Canada and needed a hotel for one night, then went by bus to Merida the next day. The hotel is very convenient for people like us. Our hotel room was clean, but needs to be updated. Everything worked, AC, tv, and our breakfast was very good, very tasty. Eggs, bacon, hasbrowns, toast, orange juice coffee.
Stayed 1 night in Jan 2024

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Dianna

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is across the street from the central bus station in Cancun. You can purchase a bus tkt at the ADO counter at the airport. Proceed thru the exit door and the booth is right there. Purchase a tkt to the central bus station and on to your next destination. make your hotel reservation thru Expedia and depart the next morning to your destination. Restaurant is very good. Open from 7am to 10:00pm daily. I have stayed at the hotel several times due to the convenience of its location
Stayed 1 night in Jan 2024

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice
We always enjoy staying at Hotel Plaza Caribe. Centrally located and safe. Staff is good. Restaurant serves a lovely breakfast. One complaint is that our beds were very hard. The place needs a bit of refreshing but for what it costs we have no complaints
Stayed 2 nights in Jan 2024

6/10 Okay

Terry

Stayed 1 night in Jan 2024

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close to the ADO station. Very basic rooms, clean and secure
Stayed 1 night in Dec 2023

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Adjacent to ADO bus terminal is a bonus. Restaurant staff slow and not friendly. Shower in room 244 leaked all over the floor.
Stayed 1 night in Jan 2024

8/10 Good

Peter, Embro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice and close to the ADO station and the price is ok. But like others have mentioned the property is tired. We ate supper and breakfast in the dining area and the food, service and prices were all good.
Stayed 1 night in Jan 2024

8/10 Good

Sherrie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Across the side street from ADO bus station so very convenient when travelling by bus from the airport and onward. Room is comfortable and clean but in need of TLC. Condensation from A/C dripped on to counter where some clothing and luggage got damp. Courtyard and pool area were well kept and a relaxing spot in the afternoon. Restaurants and shopping close by. A very convenient stop over place.
Stayed 2 nights in Dec 2023

6/10 Okay

Barbara

Stayed 1 night in Dec 2023

8/10 Good

Pablo

Stayed 1 night in Dec 2023

2/10 Terrible

david

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel dirty and old, staff at the restaurant was rude and used foul language amongst them (cook and waitress). Coffee was cold and when we asked fir better service, the response from the cook was that I was very demanding.
Stayed 1 night in Dec 2023

2/10 Terrible

Benjamin

Disliked: Cleanliness, property conditions & facilities, room comfort
Better than sleeping in the street
The hotel is located in front of the Cancun bus station. We missed our bus late in Cancun and needed a place to stay because it was very late. The first room that was proposed had so much mold, i had trouble breathing. We asked to change. Which they did without hesitation. The second room proposed still had mold and was not cleaned. The third, we did not enter because just by opening the door we could see it was not clean. The fourth room was clean and did not smell too bad. There was a lot of noise until 3 AM. We left early in the morning On the plus side : - the staff was helpfull - we did not come as a family, but there seems to have a pool with a playgrouns for the kids. - it’s very close to the bus station - the price was ok foer Cancun
Stayed 1 night in Dec 2023

6/10 Okay

M. Carmen

Stayed 1 night in Jul 2023

2/10 Terrible

Jesus

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Dom

Stayed 1 night in Nov 2023

10/10 Excellent

Bora

Stayed 1 night in Dec 2023

10/10 Excellent

Noe D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023