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Reviews of Hotel Luma by Kavia

3.5 out of 5
Hotel Luma by Kavia
Calle Claveles No. 109 LT. 1,3,3-A,5, 31, SM 22,, Cancun, QROO

Reviews

8.4

Very good

Rating 10 - Excellent. 152 out of 296 reviews" "
Rating 8 - Good. 82 out of 296 reviews" "
Rating 6 - Okay. 30 out of 296 reviews" "
Rating 4 - Poor. 15 out of 296 reviews" "
Rating 2 - Terrible. 17 out of 296 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nofrett

Travelled with family and small children
Really nice place to stay.
Stayed 3 nights in May 2024

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price you pay
Stayed 2 nights in Apr 2024

10/10 Excellent

Deep

Stayed 1 night in Apr 2024

4/10 Poor

myriam

Liked: Cleanliness, staff & service, property conditions & facilities
Había mucho ruido, las almohadas y camas son muy duras, fue una larga noche por incómoda
Stayed 1 night in Apr 2024

10/10 Excellent

Norma, New Lenox

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick ck in clean room . Asked for quiet room it was much better on this side . The night club next door kept us awake before on last stay . This one was much better thanks
Stayed 1 night in Apr 2024

4/10 Poor

Carole

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Beaucoup trop petit et aucune couverture, seulement un drap. Obligé de laisser nos valises par terre. Quartier bruyant.
Stayed 1 night in Apr 2024

10/10 Excellent

Melissa S

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Hotel Luma by Kavia, and when I return to Cancun, I expect to book with them again. For those interested in traveling to Cancun for a "medical/dental vacation", this option is much less expensive than the hotel district, very quiet, and quite pleasant. Also, the surrounding restaurants and stores have better prices here. My favorite restaurants in the area were Gory Tacos (say hi to Bart) and Baovegan, an excellent vegan restaurant. Hotel was very clean and quiet.
Stayed 9 nights in Mar 2024

10/10 Excellent

Maria

Stayed 2 nights in Mar 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Big spacious rooms Very clean Good quality beds Good wifi, air conditioning Great location The only problem is that there is zero soundproofing - you can hear all of your neighbours talking easily. Just remember to bring earplugs and it will be a great choice. I would expect such a hotel to be double the price
Stayed 4 nights in Mar 2024

10/10 Excellent

Tibor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

emmanuel

Business traveller
Liked: Staff & service
Extremely noisy street and couldn’t sleep ! You could hear the music all night and it was a Monday .
Stayed 1 night in Mar 2024

10/10 Excellent

Kurumi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024

10/10 Excellent

ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Ryan

Travelled with group
Liked: Staff & service, amenities
Easy to book and was close to the bus station
Stayed 1 night in Feb 2024

10/10 Excellent

carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great location for us. We traveled in on the ADO from Valladolid. About 3-4 blocks from the ADO. Also the city bus travels in front of Hotel Luma, with a straight shot to the Cancun beaches. Even though on a busy street, our room was VERY quiet. We had no concerns of safety (at night we didn't go more than 3-4 blocks from the hotel), there were probably at least a couple dozen places to eat within that 3-4 block area. Some reviews mentioned that they felt the rooms were small. Actually felt that our standard 2 bed room was spacious. As some have mentioned there is not a closet or place to put away a lot of clothes. There are 2 drawers in one of the pieces of furniture. Felt that the rooms and lobby and exterior are better in person than what their pictures show. Staff at the front desk were very helpful and friendly. No problems with linens or beds. Ordered breakfast, it was average.
Stayed 1 night in Feb 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Manuel

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible staff
Stayed 6 nights in Feb 2024

8/10 Good

Asmita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent and convenient for travellers who will use local transport. Room size was good enough and very clean. Only point to note, they did not have blankets and neither did we ask for to the receptionist. Apart from that, the service, location and bedrooms were good
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff were very helpful, gave reccomendations for food, arranged taxis and even helped to communicate with our next hotel. Rooms were large and spacious. Only downside, we were on the ground floor so couldnt open the blinds without passers by being able to see in and could have done with a hand towel.
Stayed 1 night in Feb 2024

10/10 Excellent

Rapeephan

Stayed 1 night in Jan 2024

10/10 Excellent

Rachel, Sault Ste. Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Raghu

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Manuel Alejandro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed one night before we continue our commute. The check in and out process was easy and convenient. The room was comfortable although it was a bit unusual the shower had a glass door directly into the living/sleeping area. We had a 2 double bed setup and there was a friend traveling. Outside of this the property was great and we would probably stay again if in the cancun area.

8/10 Good

Mandheerej, Bradford

Stayed 1 night in Dec 2023

10/10 Excellent

Mirko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fast checkin, solid basic room. 312 is very quiet..
Stayed 1 night in Dec 2023

8/10 Good

HAN

Stayed 1 night in Dec 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

Sm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and friendly staffs
Stayed 3 nights in Nov 2023

4/10 Poor

Sandra

Disliked: Staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Najia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is certainly not a 4 star hotel. It's a 1 star hostel. They only gave us 1 towel. The water pressure is super low that it doesn't rinse off the soap.
Stayed 1 night in Nov 2023

10/10 Excellent

EDDA

Liked: Cleanliness, staff & service, property conditions & facilities
Good secice
Stayed 4 nights in Oct 2023

2/10 Terrible

Samuel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Water pressure is so bad (weak). Bed and pillow sheets are dirty.
Stayed 1 night in Oct 2023

6/10 Okay

Triston

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
If you like A/C This isn't the place.
Going to be fair here I took the cheap route and paid for it. I had to travel alone and didn't want to spend way to much. The A/C doesn't blow cold and when I asked for it to be looked at I'm certain no one came to fix it because it got weaker as time went on. The breakfast was super bland. And the staff looked very lifeless. I wouldn't do this to myself again. Unless you like a luke warm room, this isn't the place for you when it's already 1000 degrees outside!
Stayed 5 nights in Sep 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Pedro Alexander

Stayed 6 nights in Sep 2023

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this was a great place to stay for one night before we went for a week to our 5 Diamond Resort. It was 20 mins from the Cancun Airport and they had free Parking behind the Hotel in a Gated Lot. Within their 5 floor Hotel (with an Elevator) the Room was Clean and modern, air conditioned, unlike many places with traditional Mexican style, which can be considered old fashioned. They had free WiFi and the flat panel TV had Netflix, Amazon, and Disney ready for you to log into with your Account from home, or to sign up for the free trial. Nothing overly fancy though, but to be fair one isn’t paying for a Hilton or a Four Seasons. So for the price this was an excellent choice. If you don’t normally stay in 5 Star Hotels or Luxury Beach Resorts then you’ll be more than comfortable here. In the same block there were excellent Dinning in casual type traditional Restaurants, and plenty of T-Shirt/ Souvenir Shops, and an OXXO across the street. Close by NightClubs too, and 10 mins to the Beach. This is probably the highest level of luxury for the price level, so well worth your consideration.
Stayed 1 night in Sep 2023

8/10 Good

Elda

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. The front desk person was very polite and professional. Their CC machine was not working, therefore, I had to pay cash, don't know what was the xchange rate, though, and I wonder what happen if I didn't have cash. Room was clean, although the shower door was not closing and the toilet paper holder was broken. For some hours only - my flight was early in the morning - it was okay.
Stayed 1 night in Jul 2023

10/10 Excellent

Joseph, Nottingham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied with my experience there. Nice room, good layout, quiet, clean, good service...no complaints at all.
Stayed 2 nights in Jul 2023

4/10 Poor

Maya

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
My back hurts from the hard bed i slept in and there is a hole in the black-out curtains. On a loud, busy street, so dont plan on sleeping in. I need a back massage now from staying here. Regret the booking.
Stayed 1 night in Jul 2023

10/10 Excellent

Rhea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We always love staying here. There are great restaurants across the street, a big grocery store down the street and the bus terminal minutes away. The rooms are nice and comfortable. This is my 4th or 5th time and I always stay here when I'm in Cancun.
Stayed 1 night in Jul 2023

10/10 Excellent

Catherine

Stayed 1 night in Jul 2023

10/10 Excellent

frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

KC

Liked: Cleanliness, staff & service, property conditions & facilities
Very basic, no desk, no chair. Your things go on the bed or on the floor. Ideal for 1 person and a short stay. You must return the AC remote and TV remote to check out 😂
Stayed 1 night in Jun 2023

10/10 Excellent

Michelle Dominguez

Stayed 5 nights in May 2023

8/10 Good

nate

Liked: Cleanliness, staff & service, property conditions & facilities
The Good: Cheap and clean place to stay in a safe area of downtown. I would stay here again. The Bad: Next to a loud nightclub. The noise doesn't bother me, but you should be aware.
Stayed 3 nights in Apr 2023

8/10 Good

Brian

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It's very well located! Many restaurants and bars around.
Stayed 1 night in Apr 2023

10/10 Excellent

Brian

Stayed 2 nights in Apr 2023

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its perfectly centered everything
Stayed 8 nights in Mar 2023

4/10 Poor

Joyce

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was modern and clean. However amenities of poor standard. no fridge, no coffee/tea provided in the room, 1 towel per person provided, tv poor quality picture. American breakfast was a joke - small portion adequate for a child not adult), price charged was different to advertised price different. Very loud night club next door, hotel should provide ear plugs or advise stayers to provide their own. Staff Miguel and Alejandro were polite, and helpful. But will not stay here again!