Standard Room, 2 Double Beds | 5 bedrooms, individually decorated, individually furnished, desk
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Reviews of Hotel HC Internacional

3 out of 5
Hotel HC Internacional
Av. Uxmal 44, Smz 22, Cancun, QROO

Reviews

6.0
Rating 10 - Excellent. 22 out of 154 reviews" "
Rating 8 - Good. 30 out of 154 reviews" "
Rating 6 - Okay. 44 out of 154 reviews" "
Rating 4 - Poor. 33 out of 154 reviews" "
Rating 2 - Terrible. 25 out of 154 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

5.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Vivia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Reservaciones HC on 25 Apr 2024
Gracias por su visita, saludos!

10/10 Excellent

Vivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was near to supermarket bus park kfc pizza hut oxxo tourist hub
Stayed 1 night in Feb 2024
Response from Reservaciones HC on 1 Apr 2024
Thank you for your visit, we hope to see you soon, greetings!

8/10 Good

Gillian, cottage grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room for the price for my first trip to Mexico. Mattress was hard but you get what you pay for. Overall it was a good deal and close to a lot of restaurants, shops etc
Stayed 3 nights in Feb 2024
Response from Reservaciones HC on 1 Apr 2024
Thank you for your visit, we hope to see you soon, greetings!

4/10 Poor

Mael

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Reservaciones HC Internacional on 19 Feb 2024
Gracias por su visita! Los esperamos pronto.

2/10 Terrible

Tanya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t change bedsheets after previous client but ask for tips.
Stayed 1 night in Dec 2023
Response from Reservaciones HC Internacional on 6 Jan 2024
We are sorry for the inconvenience caused during your stay, we are working to improve our service, greetings!

6/10 Okay

Deborah

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Motel, Not Hotel
The clerk who checked me in was very nice and courteous. But calling this "hotel" is deceiving. It is a MOTEL. The condition was terrible. I bought a can of sanitizer at the Oxxo nearby to spray everything, including the sheets. Whatever I paid for our one night here was too much! The biggest and only true benefit of staying here was that it was 2 blocks from the main ADO station. There were also fast food places and stores nearby. There is no signage and no one reminds you that Cancun is on Eastern time so you can adjust your devices and set the correct alarms. There is no wake-up call service. I knew this in advance, but a reminder would have helped us not miss our bus. We had to buy new tickets. So staying at this hotel actually cost me more than staying at a "regular" hotel that offered some basic guest services,
Stayed 1 night in Dec 2023
Response from Reservaciones HC Internacional on 5 Jan 2024
Thank you for your visit, we are working to improve our service, greetings!

2/10 Terrible

Seidy

Business traveller
Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Reservaciones HC on 21 Sept 2023
Agradecemos de su visita! Lamentamos los inconvenientes ocasionados durante su estancia, saludos!

10/10 Excellent

Roan

Travelled with family
Liked: Cleanliness, staff & service
Cleanliness9/10
Stayed 1 night in May 2023
Response from Reservaciones Hotel HC on 23 May 2023
Thanks for your visit! We are waiting for you soon, greetings!

2/10 Terrible

Cristian

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty lights did not work. Noisy wont recommend if you have children. I got it for 1 day could had spend a bit more for nicer place. Bathroom was filthy.
Response from Reservaciones Hotel HC on 23 May 2023
Thanks for your visit! We are working to improve our service, greetings!

4/10 Poor

Charles

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from Reservaciones Hotel HC on 21 Mar 2023
Gracias por su visita! Saludos!

4/10 Poor

Yi

Response from Reservaciones Hotel HC on 15 Mar 2023
Gracias por su visita, saludos!

4/10 Poor

Jesus

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Only bad thing is hot water never came out
The only bad thing is that hot water never came out of the shower.
Stayed 2 nights in Jan 2021
Response from Hotel HC Interncional. on 20 Feb 2021
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hotel muy viejo. Instalaciones viejas. Muy mala conectividad Wi-Fi. Excelente ubicación.
Stayed 1 night in Jul 2020
Response from Hotel HC Interncional. on 12 Dec 2020
Gracias por los comentarios. Nos encargaremos de resolver sus inquietudes.

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2020
Response from gerencia on 4 Sept 2020
Gracias por sus comentarios. Estamos para servirle.

6/10 Okay

James

Disliked: Property conditions & facilities, room comfort
Standard hotel
Standard budget Mexican hotel. Nothing special. A/C worked well.
Stayed 1 night in Jul 2020
Response from gerencia on 14 Aug 2020
Thank you for your comment.

10/10 Excellent

Verified traveller

Stayed 9 nights in Jul 2020
Response from gerencia on 14 Aug 2020
Gracias por su calificación

2/10 Terrible

Claire

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water to take a shower, the water faucets in the sink was dripping all the time very annoying, hard to fall asleep. Then their was water all ovet the floor in washroom & near the sink we had to use the towel to absorb some of the water. We were not happy at all.
Stayed 1 night in Mar 2020
Response from manager on 11 Mar 2020
thank you for your email. we so sorry with the problems in your room, we hard work for an excelent service.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
You get what you pay for. Just.
A very dated hotel in need of maintenance/cleaning/updating. Very convenient to ADO station. Not terribly secure.
Stayed 1 night in Mar 2020
Response from Administración on 3 Mar 2020
Hello! thank you for your comment, we hard work for attending all guest. Please come back

4/10 Poor

jeff, phila

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Looks are deceiving
Old, run down, no ice, no wash clothes, smelly not enough adjectives to describe the experience
Stayed 1 night in Jan 2018
Response from Rebeca Ecommerce on 23 Jan 2018
Hello Jeff, we really appologyze for the inconvenients, we are working to improve our service and place, regards

6/10 Okay

Scott, Miami

Disliked: Staff & service, property conditions & facilities, room comfort
The smell
The room smelt like the toilet was never flushed. AC unit is older than my grandparents. Had to have the tv up so loud so I could hear it. Of course when I complained no one spoke a word of English.
Stayed 2 nights in Dec 2017
Response from Rebeca Ecommerce on 26 Dec 2017
Hello Mr Scott, we really appologize for the inconvenients, we are really renovated step by step the hotel, it will take us a little more time than expected, but be sure we are improving in the way our hads... Happy Holidays!!!

8/10 Good

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2017
Response from Nicte ha Trujillo on 7 Jul 2017
Buenos dias Sr Adolfo Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nice Hotel downtown. More like a motel.
All good. Staff was friendly. Close to clubs and restaurants. Easy access to buses.
Response from nicte ha on 12 May 2017
Thank you for staying with us your opinion is very important Best regards

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Internet only works if you sit by the window
Breakfast is only 2 slices of toast and a cup of coffee. internet only works by your room window. Rooms are clean and very central. Close to everything and a great deal.
Response from nicte ha on 11 Mar 2017
Thanks for staying with us! Your opinion is very important to us.

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
We were there only overnight....no visiting. Room was basic, but clean, what you would expect. We were gone early the next morning, so I don' t know about the area
Response from General Manager on 17 Jan 2017
Thanks for staying with us! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments.

4/10 Poor

YEE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap, but not the greatest
Not the greatest, but it was cheap.
Response from General Manager on 17 Jan 2017
Thanks for staying with us! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Simple
Staff was friendly, the rooms are very simple, good location.
Response from Nicte ha trujillo on 11 Feb 2016
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

4/10 Poor

Wasim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Nicte ha Trujillo on 7 May 2016
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

2/10 Terrible

Lyne, Mascouche

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the worst room never rent
It is a very basic room , 3 double size beds , a table and 2 chairs and an outdooring seat .No chest of drawers.The tv is on the wall almost in the door .It is so noisy ,we cannot sleep , i think , it is as noisy than just sleep in the street . The air conditionning and the fan was so noisy , it was impossible to sleep with them on. So it was very hot .We was supposed to have 4 beds , 2 double beds and 2 single beds but we had only 3 double beds . The breakfast was included , 2 toasts , a coffee no cream,no milk and an orange juice .Very basic... I forgot , we have also a lot of small bugs and ants .
Response from nicte ha trujillo on 10 Feb 2016
Thank you for staying with us ! We take great care to make our guests ' stay as pleasant as possible, and we appreciate your comments .

6/10 Okay

Matthew

Disliked: Room comfort
Convenient for the bus station
Stayed here one night as we had a late flight and wanted to get a bus out of cancun the following morning. Convenient location for this and the room was adequate for a single nights stay.
Response from Nicte ha Trujillo on 27 Feb 2016
hello Matthew Thank you for staying with us ! We take great care to make our guests ' stay as pleasant as possible, and we appreciate your comments .

6/10 Okay

Verified traveller

Liked: Staff & service
It's OK
With my friend we're staying there for 2 nights so we didn't really expected a high quality hotel. But for the price itself is a good hotel. Service was great, definitely, very kind receptionist but unfortunately didn't speak good english. Anyway everything was good. The location is very convenient if you need to catch the bus for somewhere because is 4 minutes walk from the central bus station. The neighborhood is a bit scary though so keep it in mind.
Response from Camilo Ceron on 27 Dec 2015
hello Thank you for staying with us ! We take great care to make our guests ' stay as pleasant as possible, and we appreciate your comments .

6/10 Okay

Laurence, London

Disliked: Cleanliness
Solid stop off in cancun
Basic. Good for a stop off in cancan as its close to the main bus station. Found a cockroach in the bathroom so not super clean.
Response from Nicte ha Trujillo on 7 May 2016
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

2/10 Terrible

World traveller, Houston Texas

Disliked: Cleanliness, property conditions & facilities, room comfort
Very bad, good location.Not 3stars as advertaised
The hotel is in a poor condition. I had to walk away from it. I ended up loosing my money. They did not want to refund me because of Expedia penalies. The personel treats you with courtesy but the hoetel is not worthy. The bed has bugs and smells bad. There was a water leakage under the sink spreading all over the room. The airconditining was not working properly. For 10 dollars more in the same day i booked a real 3 stars located 2 minutes away. This newone (One Hotel) it is an excelent choice for about the same money
Response from nicte ha trujillo on 13 Mar 2016
Thank you for staying with us ! We take great care to make our guests ' stay as pleasant as possible, and we appreciate your comments .

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Unable to stay. Made a reservation at another hotel. photos misleading, floor of bathtub black and old would be an understatement. Horrible bathroom condition. This "motel" is not even one star. Only body towels available and extremely old worn out. Smell in the room not livable. Motel dirty. It looked like one of those motels for just an hour or hours.
Response from Nicte ha Trujillo on 25 Jun 2016
very sorry about your bad experience with us, take care carefully review and improve the above points we ask an apology for the inconvenience we are under your command hotel hc internacional

4/10 Poor

Reece

Disliked: Property conditions & facilities, room comfort

8/10 Good

Esmeralda, San Antonio, TX

Liked: Staff & service
Disliked: Room comfort
It was a good place for a overnight trip say to another country or airport. Nothing fancy.

2/10 Terrible

Michael, Tucson, Arizona

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I want my money back
The room was dirty. The breakfast was horrible. The toilet didn't flush, we had to pour water into bowl to flush it. There was limited parking. The airconditioner only cooled have the room and was as loud as a lawnmower. The beds were as hard as a rock. The sheets were dirty. They only supplied 2 towels. They didn't have face cloths.

4/10 Poor

JuanCarlos, Usa

Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced for what you get. Not worth it!
Not worth the price they charged! The Room I got was quite dusty and had a overwhelming smell of fungus. Did not feel secure at all as it was a motel like setting with no security guard,safety box or even good door locks. The Beds were hard as a rock and had stained sheets on them.There was no water pressure or even hot water in the shower. I was not expecting anything luxurious but Hotels must meet basic standards if they are listed online. The only positive was that they brought you breakfast in bed each morning and it was a 2 minute walk to the bus station

10/10 Excellent

Jonas, Belize and Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent and very modern hotel
We really loved staying at Abh. We had first booked a hotel nearby...with bad conditions. Our friends were staying in Abh, and it was actually cheaper than the hotel we had booked! We checked out of the other hotel and quickly walked over to abh. When we got there we couldn't believe how new and clean it was. The beds are comfortable, the rooms are very modern, and super clean. We had breakfast included because we were a walk in. The breakfast was basic, a choice of toast, hotcakes or cereal with some fruit...but it did he job. We even broke a bottle all over the floor and we quickly got help after telling the front desk. We liked the location because it was close to the shops. We felt very safe even walking at night. And you can get a taxi very easily. We will go back again.

8/10 Good

patricia, cambridge mass

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Location location location.
Easy walking distance to bus station, the only employee I saw: the desk clerk very friendly. Room and lobby clean though VERY tired. Hard bed, thin sheets(but clean), air conditioning motor running but not cooling, curtain threadbare, breakfast starts at 8am. Again location to bus station unbeatable. I felt like I got what I paid for. I wouldn't tell my friends; they're picky, maybe I am too. The hotel was clean did I say that?

8/10 Good

Maureen, Mattapoisett, MA

Affordable satisfactory Accommodation
Stayed one night before morning flight. Comfortable, clean, and very reasonable a block from bus terminal.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night at the Hotel HC
We needed a place for one night in Cancun near the bus terminal. Turned out we were 2 blocks away. A very nice stay.

6/10 Okay

Verified traveller

Liked: Cleanliness
Adequate
Stuck in Cancun Airport and needed a hotel near the airport. This isn't a resort or in a resort area. It is in a city that isn't in a spot catering to tourists. It was however, clean and adequate as a place to sleep while waiting to be at the airport at 4:30 am.

6/10 Okay

Sarajayne, Utah

Disliked: Staff & service, property conditions & facilities, room comfort
Fine for the price.
The room itself was fine. It was big enough for 6 people. The bathroom was smaller than a closet. No hot water was a problem as well. The beds were as hard as rocks. Even my small children complained about how hard the beds were. For the price it was a fine enough place to stay. I would have rated it better if we had hot water.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
very basic, rather rundown.
Only good part is that it was cheap. Pretty rundown and tired looking and not in a part of town that you would be comfortable walking around. The pictures on the website do not pain an accurate picture.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very helpful staff. The room was clean and everything was working. Nice budget option for those who don't need luxury.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Juan Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy bonito, remodelado y funcional
Stayed 3 nights in Jan 2024
Response from Reservaciones HC on 21 May 2024
Gracias por la confianza y hospedarse con nosotros! Agradecemos de su visita y los esperamos pronto, saludos!

4/10 Poor

José Antonio

Travelled with partner
Nos dieron una habitación sucia, y pedimos cambiar de cuarto
Stayed 1 night in Apr 2024
Response from Reservaciones HC on 9 Apr 2024
Gracias por su visita! Estamos trabajando para mejorar nuestro servicio, saludos!

4/10 Poor

Juan

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
It was a bad expirience
Stayed 1 night in Jan 2024
Response from Reservaciones HC on 1 Feb 2024
Thank you for your visit, we are sorry for the inconvenience, we are working to improve our service, greetings

2/10 Terrible

Vanessa, Mexico

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Ojo, las fotos no corresponden a lo real. Positivo: la cercanìa al ADO, que la tv/cable y wifi funcionan muy bien, que hay agua caliente y el señor que se queda en la madrugada buena onda, nos abrìa siempre que llegàbamos tarde. De ahì en fuera la verdad està muy viejo y deteriorado. Uno entiende que hay precios accesibles pero no por eso vas a ofrecer al cliente un muladar y un servicio de porquerìa. Se ve que al dueño de este lugar lo que menos le preocupa son los clientes pues la habitaciòn en general es un asco. Muy sucio. Entrando a la habitaciòn encontramos una cucaracha muerta. Pensè en pedir cambio de inmediato pero mi esposo me dijo que al entrar oliò mucho a insecticida, asì que lo que hubiera ya se habìa muerto y asì fue. Ni pensar en dormir abajo de las cobijas pues las sàbanas rotas, viejas y se ven asquerosas. Lo mismo con el lavabo y la bañera ni se diga, se sentìa pegajosa de lo sucia que estaba (me arrepentì de no llevar chanclas). Paredes sucias, almohadas puerquìsimas, la cortina de la bañera con muchìsimos puntos negros por la humedad, la làmpara del baño rota, poca luz pues solo hay una ventanita chiquita... El joven que nos atendiò pues X, exigentito para el mugrero que es. La chica del aseo se pone a cantar las del Buki a las 10am (de por sì lo alucinamos y que nos despiertan con sus canciones) asì que si te desvelas obvio te despierta; y yo no se què limpia o què cambia porque la verdad todo està horrible. En la vida me vuelvo a quedar aquì.
Stayed 5 nights in Dec 2023
Response from Reservaciones HC on 25 Jan 2024
Gracias por su visita! Estamos trabajando para mejorar nuestro servicio, saludos!