Santa Ponsa's Bahia del Sol welcomes families to a perfect balance of relaxation and adventure with its rooftop terrace, spa treatments, and outdoor activities
Families find their perfect vacation spot at Bahia del Sol in Santa Ponsa. Start mornings with a breakfast buffet, then unwind on the rooftop terrace. Enjoy horseback riding, mountain biking, an onsite spa, poolside bar, children's pool, and playground for a complete experience.
Reviews
7.47.4 out of 10
Good
Popular amenities
Pool
Hot tub
Breakfast included
Spa
Parking included
Restaurant
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Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Renovations and closures
The property is closed during November, January and December.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available.
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.
We have included all charges provided to us by the property.
Optional extras
Fee for in-room wireless Internet: EUR 3 per 24-hour period (1-device limit, rates may vary)
In-room safe fee: EUR 3 per day
Rollaway beds are available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from February to November
Pool access available from 10:00 AM to 8:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Frequently asked questions
Does Bahia del Sol have a pool?
Yes, this property has an outdoor pool and a children's pool. Pool access is from 10:00 AM to 8:00 PM.
Is Bahia del Sol pet-friendly?
No, pets are not allowed at this property.
How much is parking at Bahia del Sol?
Self-parking is free at this property.
What time is check-in at Bahia del Sol?
Check-in start time: 2:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.
What time is check-out at Bahia del Sol?
Checkout is at noon.
Are there all-inclusive benefits at Bahia del Sol?
Some rate plans available at this property are all-inclusive.
Where is Bahia del Sol located?
Nestled on the beach, this Santa Ponsa hotel is within a 15-minute walk of Santa Ponsa Beach and Jungle Parc. Platja Monte de Oro and Santa Ponsa Golf Course are also within 2 miles (3 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
AC was not working in our room and we were told to just keep the curtains closed. We came back at the end of the day and housekeeping turned off th ac. Our room was hot. The corridors did not have AC either. Parking was too far.
Decent location for holiday bob. Drinks expensive in hotel
Breakfast ok
My double bed turned to be single. Couldn’t be bothered asking to change
Staff fairly friendly
Pool area pretty good
Honestly everything was great once we got there but the service before? Was awful. AWFUL.
I wanted to add a guest to my reservation and I could not get in contact with them. I travel a lot and this was the worst customer service I’ve ever experienced.
I tried to reach out to the hotel 6 times. I called and they answered but once I said “Hello?”, They hung up on me immediately. I then got a friend who spoke Spanish and they continued the conversation. This happened 3 times and refused to help me with my issue. I used the contact form on the website, I emailed them all over a month in advance, and no response. I even asked Expedia for help and they refused to amend my reservation or offer assistance.
So when I got there, the lady working did not apologize nor offer kindness or regret about what had happened. Instead she charged us more than we paid for the initial booking and more than the Bahia Del Sol website price for a double room for two people.
This would not had been such a hassle for any other hotel I’ve been to. Nor would it have been such a steep fee when the room already held space for two people. I’m thoroughly disappointed especially since it is a beautiful resort.
kommen seit 2012 regelmäßig. immer wieder zufrieden. für mehr geld gibt es bessere hotels. aber in summe alles immer wieder gerne im bahia.
lage,ausstattung und sevice… für den preis jederzeit wieder
Went to reception the morning of checkout and said I wished to make a complaint about my stay, and outlined the following...
- No parking available (it was fuul), even though it states on the website that there is parking and does not say anything about limited availability.
Before I even continued on with the rest, Carlos the receptionist (very rude and unpleasant man) started to defend it saying that they have parking and that it was fuul so it was not my fault - it was obvious at this stage that they dont know how to handle complaints.
Other issues:
- Bed sheets were damp (not really sure why this was)
- No hot water for showers in the morning
- No heating working in the rooms
- Light in main part of room not working
- No lights working in the corridor
They had no interest in listening to my concerns and just wanted to make excuses... it was like it was my fault - and then the classic comment came; we dont own the hotel, we just work here.
Watch out for their reply to this feedback... I bet you they will give excuses and defend it all the way.
I'd avoid this hotel if you want to have an enjoyable stay in Santa Ponsa.
Tim
Stayed 1 night in Feb 2020
Verified
6/10 Okay
Verified traveller
25 Aug 2019
Disliked: Cleanliness
Halvtaskig städning. Städade inte balkongen någon gäng!
Mycket oljud från fläktar. Fläktar o diskskrammel som studsade i balkongtaket. Nästan omöjligt att sitta på balkongen.