Reception

Reviews of Hotel Estancia Chipichape Cali

3.5 out of 5
Hotel Estancia Chipichape Cali
Calle 40 Norte # 5N-29, Cali

Reviews

8.6

Excellent

Rating 10 - Excellent. 36 out of 63 reviews" "
Rating 8 - Good. 17 out of 63 reviews" "
Rating 6 - Okay. 4 out of 63 reviews" "
Rating 4 - Poor. 2 out of 63 reviews" "
Rating 2 - Terrible. 4 out of 63 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Juan

Travelled with partner
Disliked: Staff & service, amenities
Worst staff and service ever
Stayed 1 night in Apr 2024
Response from . on 4 Apr 2024
Buenas tardes Sr Juan, lamentamos las molestias ocasionadas durante su estadía, es importante que al realizar la reserva tenga en cuenta el numero de personas a hospedar porque de lo contrario debemos cobrar la persona que va ingresar adicional.Para cumplir con la exención del impuesto IVA es importante presentar los documentos requeridos por la norma para poder brindarle el beneficio.Gracias por elegirnos, esperamos tenerlo nuevamente por nuestro hotel. Tu casa en Cali.

10/10 Excellent

Hans

Liked: Staff & service, property conditions & facilities
It is precise and enough considering what I needed, expected at a fair price.
Stayed 1 night in Mar 2024

8/10 Good

Yaritza

Liked: Cleanliness, property conditions & facilities
Muy buena ubucación, tiene todo lo básico para pasar la noche.
Stayed 2 nights in Feb 2024

10/10 Excellent

Gloria

Stayed 3 nights in Jan 2024

10/10 Excellent

Luz

Stayed 2 nights in Jan 2024

10/10 Excellent

Volar

Liked: Property conditions & facilities, room comfort
Nice vacation
Good experience
Stayed 4 nights in Dec 2023

10/10 Excellent

Sonia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Dec 2023

10/10 Excellent

JORGE

Stayed 2 nights in Sep 2023

10/10 Excellent

Maria Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service provided. Walkable distance to Chipichape mall.
Stayed 2 nights in Sep 2023
Response from estancia chipichape on 11 Sept 2023
Dear Guest. Thank you for your comment and for having chosen our HOTEL ESTANCIA CHIPICHAPE. We are happy that you enjoyed your stay and we hope to have you with us again.

8/10 Good

Yenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is no gym, only two stationary bikes and no hot tubs other than that it’s good. Walkable to restaurants and a mall
Stayed 1 night in Aug 2023
Response from estancia chipichape on 11 Sept 2023
Thank you for taking the time to write such a detailed review. All your comments are essential to improve the services in our hotel. We will ensure that your suggestions are transmitted to the area in charge to provide a prompt solution.Remember that we are “Your House in CALI… You Hear”

10/10 Excellent

Anthony

Stayed 5 nights in Jun 2023
Response from Cordialmente, Francy Montilla -Servicio al cliente on 17 Sept 2023
Estimado Sr. Anthony, para nosotros es muy importante recibir su comentario, Nos satisface saber su puntuación esperamos pronto su regreso.

4/10 Poor

Leonardo

Business traveller
Liked: Cleanliness
The hotel charged me extra goverment tax , that Orbitz had specified on my purchase that “ ALL TAXES WERE INCLUDED”
Stayed 1 night in May 2023

10/10 Excellent

Blanca Adriana Urriago, Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar limpio, con muy buena atención, y con fácil acceso !!
Stayed 6 nights in Apr 2023
Response from Cordialmente, Francy Montilla -Servicio al cliente on 16 Sept 2023
Estimada Sra. Blanca Adriana, reciba un cordial saludo, para nosotros es un placer que haya disfrutado de nuestras instalaciones, gracias por elegirnos. Esperamos pronto su regreso .

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Cali vacation
The hotel's personnel is wonderful. It is tastefully and simple but meets all expectations for the price range. The restaurant Malvarosa annexed to the hotel is a big plus.
Stayed 7 nights in Apr 2023
Response from Cordialmente, Francy Montilla -Servicio al cliente on 14 Sept 2023
Dear Guest Ivan Ruiz , we appreciate receiving your commentsAll our staff are glad to hear that the hotel was totally to your liking, we look forward to your next visit.

10/10 Excellent

Volar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Mr. Volar on 28 Feb 2023
Mr. Volar! Thank you for your good qualification, a pleasure to server you.

10/10 Excellent

Volar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Nice comfortable stay. Good value for the money.
Stayed 1 night in Feb 2023
Response from Mr. Volar on 25 Feb 2023
Mr. Volar, Thanks for the great comments.

2/10 Terrible

Sergio

When I arrive to the hotel this was closed. No body communicate that is closed I arrived around 10pm at that time is hard to find hotel. I spend bad time that night.
Stayed 4 nights in Sep 2020
Response from ESTANCIA CHIPICHAPE on 26 Oct 2022
Agradecemos que hayas dedicado tiempo para proporcionarnos una valoración de tu estancia. Sentimos mucho por saber que tu estadía no cumplió las expectativas. Tendremos en cuenta tu opinión y trabajaremos para dar una pronta solución.Recuerda que somos “Tú Casa en CALI… Oís”

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hidden gem
Great place in the heart of the city. Good free breakfast and great customer service.
Stayed 3 nights in Dec 2019
Response from Hotel GPS on 8 Jan 2020
Thank you for taking the time to positively rate us and leave good feedback, we hope to have you back with us and live again a great experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019
Response from Hotel GPS on 8 Jan 2020
¡Gracias por alojarse con nosotros!, esperamos recibirlo nuevamente

10/10 Excellent

Marco, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, nice clean room, wonderful breakfast buffet. Next time in Cali, I will stay here again.
Stayed 2 nights in Dec 2019
Response from Departamento de Reservas on 12 Dec 2019
Good morning. Thank you for your excellent comment, you will always be welcome in GPS hotels. booking department GPS Hotels

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was very good. Everything was clean , answered all question, gave good recommendations for places to go and things to do.
Stayed 8 nights in Jul 2019
Response from HotelesGPSCali on 1 Aug 2019
We're glad that you had a nice experience with us, we hope to you to come back, you're always welcome to Hoteles GPS.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff are better than 5 stars and recommend this hotel for its convenience in North Cali. The property is showing a bit of wear and tear but the staff always responds to fix anything that is not working. Great breakfast as well. This is a 3/4 star hotel with 5+ stars for service.
Stayed 3 nights in Jun 2019
Response from Hoteles GPS on 1 Jul 2019
Thank you so much, we really appreciate it! We hope you can come back soon, always wellcome!!!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
excelent hotel ,costumer services ,location ,overall perfect
Stayed 1 night in Mar 2019
Response from Diana Arias - Gerente on 9 Mar 2019
Apreciado Huésped, Para nosotros, brindar un servicio cálido y oportuno es nuestra mayor prioridad. Queremos agradecerle por compartir con nosotros su valiosa opinión de su experiencia en nuestro hotel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the view of the city and mountains at the terrace ,costumer services 5 starts
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

John, Newnan, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay near shopping and malls
Place was clean and located near malls. Staff was professional and kind would recommend this place.
Stayed 1 night in Oct 2018
Response from Gerencia Hoteles GPS on 24 Nov 2018
Dear John Receive a warm greeting from GPS Hotels, For us, providing a warm and timely service is our highest priority. We want to thank you for sharing with us your valuable opinion of your experience in our hotel, we are pleased to hear from you the positive comments about our professional staff. We thank you again for your valuable time. Always pleased to assist you. Regards, Diana Ximena Arias Manager

6/10 Okay

Victor

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Mala experiencia
El Hotel es bueno, sin embargo, a pesar que la reserva decía impuestos incluído, en el Hotel insistieron que debía pagar adicionalmente el IVA 19% a la tarifa de la aplicación. No volveré por esa razón
Stayed 2 nights in Feb 2024

10/10 Excellent

TEODULO, Medellin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable , cerca de comercios y centros comerciales
Stayed 1 night in Sep 2023
Response from Cordialmente, Francy Montilla -Servicio al cliente on 9 Oct 2023
Estimado Sr. Teodulo Tamayo, Agradecemos compartir su experiencia por nuestros servicios. Para nuestro equipo humano es de gran satisfacción conocer su opinión. Esperamos pronto su regreso.

10/10 Excellent

Laura Carolina

Stayed 1 night in Aug 2023
Response from Cordialmente, Francy Montilla -Servicio al cliente on 16 Sept 2023
Estimada Sra. Laura Carolina, reciba un cordial saludo, para nosotros es un placer que haya disfrutado de nuestras instalaciones, nos satisface conocer su puntuación, gracias por elegirnos para disfrutar, de parte del hotel Estancia Chipichape nos complace su visita.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!
Stayed 1 night in Aug 2023
Response from Cordialmente, Francy Montilla -Servicio al cliente on 16 Sept 2023
Señor Oscar, reciba un cordial saludo, esperamos se encuentre muy bien , de antemano le damos las gracias por resaltar la excelencia de nuestros servicios, de parte del Hotel Estancia Chipichape esperamos prontamente su visita!.

6/10 Okay

Danela

Liked: Staff & service
Poco recomendado
Se reservo una habitacion para dos personas, sin embargo la cama era demasiado pequeña. El baño no estaba limpio, la ducha estaba manchada, el vaso que se puso, tenia muy mal olor, se notaba que no habia sido lavado. el menu del restaurante es muy limitado, no tiene variedad. Se pidio un lomo viche, y la carne estaba demasiado dura, dificil de masticar, en paralelo se pidio una hamburguesa.. la carne estaba cruda, se pidio cambio del plato, pero aun asi la carne se notaba que no estaba en el mejor estado. Definitivamente es un hotel que no recomendaria para quedarse.
Stayed 1 night in Aug 2023
Response from Cordialmente, Francy Montilla -Servicio al cliente on 16 Sept 2023
Estimada Sra. Daniela. Gracias por dejarnos saber su comentario, queremos informarle que lamentamos que se haya sentido de esa forma, .El Hotel Estancia Chipichape siempre se ha caracterizado por la calidad de nuestros servicios, sin embargo estamos tomando acciones tendientes a reforzar esta parte, nos preocupamos siempre por hacer vivir la mejor experiencia.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención del personal
Stayed 1 night in Aug 2023
Response from Cordialmente, Francy Montilla -Servicio al cliente on 16 Sept 2023
Estimad Sr. Deborah, para nosotros es muy importante recibir su comentario, Nos satisface saber que nuestras instalaciones fueran ideales para usted; al igual que la atención de nuestros colaboradores; De parte de todos nuestros empleados y colaboradores el Hotel Estancia Chipichape, agradecemos y nos complace recibir su visita.

6/10 Okay

Ana Cristina

Stayed 4 nights in Jul 2023
Response from Cordialmente, Francy Montilla -Servicio al cliente on 16 Sept 2023
Estimada Sra. Ana Cristina. para nosotros es muy importante recibir su comentario, Nos satisface saber que nuestras instalaciones fueran ideales para usted; al igual que la atención de nuestros colaboradores; De parte de todos nuestros empleados y colaboradores el Hotel Estancia Chipichape, agradecemos y nos complace recibir su visita.

10/10 Excellent

Isaac

Travelled with partner
Loved everything, the breakfast the staff everyone was very friendly especially Ronald the buffet attendant, Christian at the concierge, and Kelly house keeping they went above and beyond to make our stay Memorable.
Stayed 5 nights in Jun 2023
Response from Cordialmente, Francy Montilla -Servicio al cliente on 16 Sept 2023
Dear Guest Isaac, we appreciate receiving your comments, which helped us to continue working and improving our Service, all our staff and collaborators are glad to hear that the hotel was Totally to your liking; the hotel Estancia Chipichape is grateful and we look forward to your next visit.

2/10 Terrible

ALVARO, CORAL SPRING

Disliked: Cleanliness, staff & service, property conditions & facilities
This its a really bad hotel with. Bad customer service, they wanna charge you for a different hide fees. Be carefull!
Stayed 1 night in Jun 2023

2/10 Terrible

Guillermo

Business traveller
Gastos ocultos
No me gusta que me salgan con gastos que uno no cuenta me cobraron el iva y si yo pago debería de ser total y no que salgan adicionales
Stayed 4 nights in May 2023
Response from Cordialmente, Francy Montilla -Servicio al cliente on 16 Sept 2023
Estimado Sr. Guillermo Rodríguez, Cordial saludo. Agradecemos su tiempo en dejarnos su comentario, con respecto a su observación del cobro adicional realizado aquí en el hotel, fue el impuesto del IVA que no se cobra en el portal. Adicional cuando el huésped esta en nuestras instalaciones, revisamos si el cliente aplica para exención de impuestos o debe realizar el pago de ellos . Esperamos pronto su regreso.

8/10 Good

einar

Stayed 1 night in May 2023

10/10 Excellent

SANDRA

Muy bueno la habitacion, la atencion, ubicacion del hotel
Stayed 1 night in Jan 2023
Response from Recepcion Estancia Chipichape on 30 Jan 2023
Estimado Huésped. Gracias por tu comentario y por haber elegido nuestro HOTEL ESTANCIA CHIPICHAPE, Estamos felices de que hayas disfrutado de tu estadía y esperamos tenerte de nuevo con nosotros.

8/10 Good

javier, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zona muy tranquila, centro comercial muy cerca 👍
Stayed 3 nights in Jul 2022
Response from ESTANCIA CHIPICHAPE on 26 Oct 2022
Fue un gusto para nuestro personal del hotel haberlos atendido. Recuerda que somos “Tú Casa en Cali”

10/10 Excellent

Diego

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran estadia en GPS de Chipichape Cali
Una estadia magnifica. Muy bien localizado. El personal excellente. Los cuartos de jacuzzi, vapor, y gymnasia muy comodos con una gran vista estando en la terraza del hotel. El desayuno buffet maravilloso y fue incluido por el precio de $41 dollars USA o cerca de $ 121000 pesos Colombianos. Lo recomiendo mucho.
Stayed 2 nights in Jan 2020
Response from Hotel GPS on 23 Jan 2020
Gracias por elegirnos. ¡Recibir comentarios es importante para nosotros!

10/10 Excellent

Wilmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sin Duda lo recomendare y volveré a Hospedarme.
El lugar es hermoso, pero mejor aún la agradable y genuina atención de parte del personal; Bueno creo que es de esperarse por ser Gente De Cali.
Stayed 1 night in Oct 2019

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio. Consegui un muy buen precio y la atencion fue inigualable. Super!!!!
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio y atención del personal! lugar, ademas tiene opciones diversas para tener el agrado de regresar.
Stayed 6 nights in May 2019
Response from Hoteles GPS on 1 Jul 2019
Muchas gracias, ustedes, nuestros huéspedes son nuestra razon de ser! siempre bienvenida a esta, su casa, Hoteles GPS.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tienen todo lo que requiere un viajero y además una cortesía extraordinaria.
Stayed 4 nights in May 2019
Response from Hoteles GPS on 1 Jul 2019
Muchas gracias!!! siempre estamos para servirles, a ustedes nuestra razon de ser y mejorar cada día más.

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy Buern Desayuno!!!! muy completo y variado. Cama muy pequeña, eramos una pareja, incomoda y muy duro el colchon..
Stayed 1 night in May 2019
Response from Hoteles GPS on 1 Jul 2019
Buenas tardes disculpe los inconvenientes, estamos trabajando para mejorarlos.

8/10 Good

Carlota helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Diana Ximena Arias Gerente on 31 Jan 2019
Apreciado Huésped. Reciba un cordial saludo de parte de Hoteles GPS. Para nosotros, brindar un servicio cálido y oportuno es nuestra mayor prioridad. Queremos agradecerle por compartir con nosotros su valiosa opinión de su experiencia en nuestro hotel, nos llena de satisfacción conocer de su parte, los comentarios positivos y agradecemos nuevamente su valioso tiempo de atención. Siempre complacidos de atenderle.

10/10 Excellent

CLAUDIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, felicitaciones
Stayed 1 night in Jan 2019
Response from Gerencia on 27 Jan 2019
Apreciado Huésped. Reciba un cordial saludo de parte de Hoteles GPS. Para nosotros, brindar un servicio cálido y oportuno es nuestra mayor prioridad. Queremos agradecerle por compartir con nosotros su valiosa opinión de su experiencia en nuestro hotel, nos llena de satisfacción conocer de su parte, los comentarios positivos y agradecemos nuevamente su valioso tiempo de atención. Siempre complacidos de atenderle. Cordialmente, Diana Ximena Arias Gerente

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Gerencia Hoteles GPS on 23 Jan 2019
Apreciado Huesped. Gracias por su calificación. Nos encantaría conocer sus opiniones sobre nuestro hotel en futuras estadías. Cordialmente, Diana Ximena Arias Gerente