All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Proximity to the stadium was the key factor in booking, we were pleasantly surprised, very clean property, comfy bed, the staff were always friendly, thanks!
Breakfast was included but could be improved. Insufficient staff to clean up tables. Juice machines were not operational and not fixed, instructions were wrong. Pancake mix was not good. Luckily, food replenishment was managed well. Tge staff were courteous
Athena
Stayed 2 nights in May 2024
Response from Management on 19 May 2024
Dear Athena, Thank you for taking the time to tell us about your experience at Holiday Inn Express CALGARY NW - UNIVERSITY AREA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Dear Dave,Thank you for taking the time to rate your recent stay with us. We appreciate the good review score you gave us. We hope to welcome you again soon.
Clean, close to u of C. Great free buffet breakfast. Outdoor parking was hassle free.
Laimen
Stayed 1 night in May 2024
Response from Management on 15 May 2024
Dear Laimen,Thank you for taking the moment to write a review on your recent stay here at Holiday Inn Express & Suites, University area. We are glad that we're able to provide the service that was expected from us. We hope to serve you again in the near future.
2/10 Terrible
Anica
Travelled with family
15 May 2024
Disliked: Property conditions & facilities
Staff is not accommodating
Anica
Stayed 1 night in May 2024
Response from Management on 15 May 2024
Dear Anica,I would like to start by apologizing to you for not meeting your expectations. Please know that our agents go above and beyond to help you out from the moment you've requested to modify your arrival date, knowing that the type of reservation you have doesn't allow changes since a deposit was already taken. The management also refunded that deposit from your first reservation with arrival date 05-14-24 back to your Mastercard, it may take 5 working days before it made available again to your account. We advised you to confirm it with your bank as well. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Liked the location and service.
Nothing particular that I didn't like.
Gwen
Stayed 6 nights in Apr 2024
Response from Management on 14 May 2024
Dear Gwen,Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA is committed to providing high-quality customer service, and we’re thrilled that we made a good impression on you. We hope you’ll visit us again soon.
The room was very well laid out more like a suite very spacious with good lighting. The shower was enclosed with glass doors and big The breakfast was standard but the hours were excellent especially on the weekend All the staff were friendly and helpful A good atmosphere
Jeanne
Stayed 3 nights in May 2024
Response from Management on 14 May 2024
Dear Jeanne,Thank you for your kind words and for giving us a good review score. We are glad that you had a good experience with us. We hope to see you again in your next visit.
Dear Dean,Thank you for leaving us a positive review. We work hard to offer high-quality service to every guest and we are glad that you noticed. We look forward to seeing you again soon.
10/10 Excellent
Nikki Ira
Travelled with family and small children, Travelled with group
The room we stayed in was clean and the staff were really nice and welcoming! Highly recommended.
Nikki Ira
Stayed 1 night in May 2024
Response from Management on 10 May 2024
Dear Nikki,Thank you for your kind words and recommendation. We are glad that you enjoyed your stay with us. Looking forward to welcome you again in the near future.
Dear Abe,Thank you for sharing a positive review. We take pride in providing a clean and comfortable space for all of our guests and our team appreciates that you noticed. We look forward to seeing you again soon.
10/10 Excellent
Nathan
5 May 2024
Nathan
Stayed 1 night in May 2024
10/10 Excellent
Alexander, Edmonton
5 May 2024
Alexander
Stayed 1 night in May 2024
2/10 Terrible
Jeff
Travelled with family
3 May 2024
Disliked: Cleanliness, staff & service
The issue that I have goes back to my original booking with another third party site. This hotel failed to help me resolve the issue and actually exacerbated it by washing their hands of the whole thing. The “General Manager” at this location was rude, disrespectful and quite frankly confrontational. They will never stay at this hotel again. Good luck on getting any support from the hotel if you have an issue with a third party booking site. It’s not their problem
Jeff
Stayed 4 nights in Apr 2024
Response from simran on 3 May 2024
Dear Valued Guest We are really sorry to hear that you had a bad experience with the 3rd party booking. Please know that, cancellations was charged as per the terms of the booking. Unfortunately the reservation was cancelled by 3rd party and we we are just following the terms of the booking. If the cancellation was done without your permission, we would recommend talking to that 3rd party as the reservation was cancelled online through them. Once again we are very sorry for what happened. We assure you that, we did everything in our power to resolve this matter on your behalf with the 3rd party.. Sincerely Management
Dear Norman,Thank you for your great review score. it was indeed unfortunate that the weather is rough when you came to Calgary. We hope that your next visit will be a better one.
8/10 Good
Gregory
Travelled with family and small children
30 Apr 2024
Liked: Cleanliness, staff & service, amenities
This is a well maintained hotel in the Calgary NW area, their staff is kind and knowledgeable.
Gregory
Stayed 1 night in Apr 2024
Response from Management on 2 May 2024
Dear Gregory,Thank you for your kind words. We are pleased to hear you had a good experience during your stay. We look forward to welcoming you back again soon.
Suite was clean and modern. Staff were excellent. Id stay here again for sure. Two suggestions though. If there is a kids hockey team staying dont put a couple who would like a quiet evening on the same floor. Also, it would be nice if your tvs allowed casting. Otherwise, a fine hotel.
Leon
Stayed 2 nights in Apr 2024
Response from Management on 2 May 2024
Dear Leon,Thank you for sharing a review of your recent experience with us. Please know that we appreciate you for bringing those concerns to our attention. We hope to serve you again soon.
Dear Nicole,Thank you for taking the time to tell us your recent experience. We take pride in providing a clean and comfortable space for all of our guests and our team appreciates that you noticed. We look forward to seeing you again soon.
Excellent breakfast.
Clean and comfortable bed.
Walking distance to a couple of restaurants close to hotel.
Robin
Stayed 2 nights in Apr 2024
Response from Management on 23 Apr 2024
Dear Robin,Thank you for leaving us such a great review. We are delighted to know that you had a good experience with us. We look forward to seeing you again soon.
Dear Marissa,Thank you for your great review score. Our team here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA is committed to providing high-quality customer service, and we’re thrilled that we made a good impression on you. We hope you’ll visit us again soon.
Dear Louann,Thank you for taking the time to rate your recent stay with us. We appreciate your good rating score and we look forward to welcoming you back again in the near future.
Holiday Inn properties are always my favorite. Big room, clean and comfortable
Shawn
Stayed 1 night in Apr 2024
Response from Management on 18 Apr 2024
Dear Shawn, Thank you for providing feedback on your recent experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We take pride in providing a clean and comfortable space for all of our guests and our team appreciates that you noticed. We look forward to seeing you again soon.
Wish the attendant told about covered parking when checking in
Jan Wiebe
Stayed 1 night in Apr 2024
Response from Management on 18 Apr 2024
Dear Jan,Thank you for taking a moment to share your experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We are sorry to hear you we're not informed about our underground parking upon check in. It is our hope that you will give us the opportunity to make it right and to better serve you in the near future.
10/10 Excellent
Roderick
13 Apr 2024
Roderick
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
Dear Roderick,Thank you for your great review. Here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA, we work hard to offer high-quality service to every guest. We look forward to welcoming you back again in the near future.
Dear Andrea,I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. We would be happy if you can elaborate further the reasons of your low review rating, to address the issue and to avoid from happening again in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory experience was an exception.
10/10 Excellent
barry
Travelled with family, Travelled with group
7 Apr 2024
Liked: Amenities
Great hopitality
barry
Stayed 5 nights in Apr 2024
Response from Management on 8 Apr 2024
Dear Barry,Thank you for taking a moment to share your experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We are pleased to hear you had a good experience during your stay. We look forward to welcoming you back again soon.
10/10 Excellent
Robin
6 Apr 2024
Robin
Stayed 2 nights in Apr 2024
Response from Management on 27 Apr 2024
Dear Robin,Thank you for leaving us a good review score, we are delighted that you enjoyed your stay with us. We look forward to welcoming you back again soon.
Great place to stay with a large family. The kids loved the pool and slide.
Robin
Stayed 1 night in Apr 2024
Response from Management on 8 Apr 2024
Dear Robin,Thank you for providing feedback on your recent experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We take pride in providing a clean and comfortable space for all of our guests and our team appreciates that you noticed. We look forward to seeing you again soon.
10/10 Excellent
luyang
4 Apr 2024
luyang
Stayed 3 nights in Apr 2024
Response from Management on 26 Apr 2024
Dear Valued Guest,Thank you for taking the time to rate your experience with us. We are glad that we're able to provide a good service during your stay. We look forward to seeing you again soon.
Would be nice if the front desk had some product
ie pop,chips, and such as I don’t Carrie cash with me let alone changes. But other then that a very enjoyable stay.
Richard
Stayed 2 nights in Apr 2024
Response from Management on 3 Apr 2024
Dear Richard,Thank you for taking a moment to share your experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. Please know that we have a snack machine that accepts cash or cards, it is only the Pop machines that doesn't accept card. We apologize the inconvenience this may have caused you and we look forward to welcoming you back again soon.
This is our go to hotel when we come to the city. It is clean and safe with easy underground parking. We love the clean rooms, courteous service and great breakfast. Thank you for always making our stay comfortable and fun!
Bradford
Stayed 2 nights in Mar 2024
Response from Management on 3 Apr 2024
Dear Bradford,Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA is committed to providing high-quality customer service, and we’re thrilled that we made a good impression on you. We hope you’ll visit us again soon.
Dear Jessica,Thank you for taking the time to tell us about your experience at Holiday Inn Express CALGARY NW - UNIVERSITY AREA. We really appreciate your feedback. We hope to serve you again in the future.
8/10 Good
Silvio
1 Apr 2024
Silvio
Stayed 2 nights in Mar 2024
Response from Management on 23 Apr 2024
Dear Silvio,Thank you for taking a moment to rate your experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We are glad that you had a good experience during your stay. We look forward to welcoming you back again soon.
Nice staff and decent location. The room was comfortable and clean.
Michelle
Stayed 1 night in Mar 2024
Response from Management on 3 Apr 2024
Dear Michelle,Thank you for providing feedback on your recent experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We take pride in providing a clean and comfortable space for all of our guests and our team appreciates that you noticed. We look forward to seeing you again soon.
Dear Brandon,Thank you for providing feedback on your recent experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We take pride in providing a clean and comfortable space for all of our guests and our team appreciates that you noticed. We look forward to seeing you again soon.
10/10 Excellent
Jyoshna
29 Mar 2024
Jyoshna
Stayed 1 night in Mar 2024
Response from Management on 18 Apr 2024
Dear Valued Guest, Thank you for your great review score. Here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA, we work hard to offer high-quality service to every guest and we are glad that you noticed. We look forward to welcoming you back again soon.
Dear John,Thank you for taking a moment to rate your experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We are pleased to hear you had a good experience during your stay. We look forward to welcoming you back again soon.
Dear Tenille,Thank you for choosing the Holiday Inn Express Calgary University for your accommodation needs. We really appreciate your review rating. We hope to see you again soon on your next visit to Calgary.
No bar soap available. Only liquid body soap in the bathroom.
Hongsuk
Stayed 1 night in Mar 2024
Response from Management on 29 Mar 2024
Dear Valued Guest,Thank you for taking the time to share your review. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
I was happy with everything, I think you would like staying here.
Mohammad
Stayed 4 nights in Mar 2024
Response from Management on 26 Mar 2024
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA is committed to providing high-quality customer service, and we’re thrilled that we made a good impression on you. We hope you’ll visit us again soon.
Would have given 5 stars except the breakfast was disappointing.
Ledean
Stayed 4 nights in Mar 2024
Response from Management on 26 Mar 2024
Dear Ledean,We’re sorry to hear that your breakfast experience did not meet your expectations. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Great, property! Up-to-date accommodations, a wonderful exercise facility, solid breakfast, and underground key-card-entry parking for vehicles.
Claire
Stayed 1 night in Mar 2024
Response from Management on 24 Mar 2024
Dear Claire,Thank you for taking a moment to share your experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. We are pleased to hear you had a good experience during your stay. We look forward to welcoming you back again soon.
10/10 Excellent
Edgar
Travelled with family and small children, Business traveller
Dear Edgar, Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA is committed to providing high-quality customer service, and we’re thrilled that we made a good impression on you. We hope you’ll visit us again soon.
Dear Corey,Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA is committed to providing high-quality customer service, and we’re thrilled that we made a good impression on you. We hope you’ll visit us again soon.
8/10 Good
tony
16 Mar 2024
Liked: Staff & service
tony
Stayed 1 night in Mar 2024
Response from Management on 19 Mar 2024
Dear Tony,Thank you for taking a moment to rate your experience at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA. Our team is committed to providing a clean and comfortable space for all of our guests and we appreciates that you noticed. We look forward to seeing you again soon.
8/10 Good
Andrea
13 Mar 2024
Liked: Cleanliness
Andrea
Stayed 1 night in Mar 2024
Response from Management on 15 Mar 2024
Dear Andrea, Thank you for posting your review, here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA, we work hard to offer high-quality service to every guest. We look forward to welcoming you back again in the near future.
This is our go-to hotel for NW Calgary and frequent trips we need to make for medical services at the nearby hospital. The staff have always been great, and were again, especially Dave and Quinn at the front desk. Our room was just fine, super clean and nicely equipped. Even though it is near a busy street and LRT line, the room was quiet. Nice to have a reliable spot.
Karen
Stayed 1 night in Mar 2024
Response from Management on 17 Mar 2024
Dear Karen,Thank you for your great review. Here at Holiday Inn Express & Suites, CALGARY NW - UNIVERSITY AREA, we work hard to offer high-quality service to every guest. We made sure to share this feedback with our staff to give them recognition that they deserve. We look forward to welcoming you back again in the near future.