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"Excellent!!! the Staff, food and the resort over all were great!! I will come back for sure next time!"

"The pool area was really nice with plenty of seating. However, the music was a little annoying at times."

"Excellent Hotel!! excellent service!! Highly recommend!!"

"Worth a vacation here ! Amazing family time.. awesome location, world class hospitality, great food, lots of entertainment. "

"The hotel and the beach were nice. It was disappointing to learn that even though we are Diamond members with Hilton that none of our benefits were honored because we booked the trip with Expedia. I understand that they wouldn't give us points, but usually we feel a little special when staying at a Hilton and that was not the case here. We had paid for an oceanfront room and they gave us the room that overlooked the ocean as well as building material, trucks and equipment used around the hotel. Plus a bonus view of the neighboring hotel with a very active party scene and loud music. We requested a different room and they refused and later we found out that they were operating at 60% capacity when we arrived. The beach was nice and some of the staff members were very attentive, but whenever it came to set up beach chairs and umbrellas I couldn't find anyone to help. Maybe just bad luck. If you find a staff member named Javier, stick with him. He was super nice and very attentive. Overall not a bad experience, just some details. If they don't like to get bookings through Expedia, maybe they shouldn't list their hotel there or at least match the deals you can get. One last thing: The food at the hotel was almost as much as the stay and we didn't even have breakfast/lunch/dinner at the hotel every day. The restaurant Vela was very nice, but the food in the lounge was disappointing."

"Food was not as bad as other reviews said"

"Great staff but unfortunately not enough of them. The resort was overcrowded and understaffed. "

"All the little touches make the One and Only a perfect 5 star, and provide value to a resort squarely in the luxury category in San Jose."

"Loved our stay! The property is so clean. Staff is friendly & welcoming. The price was excellent. The food at the buffets served daily was very good. Definitely a great place to stay. "