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"Agreed by the whole family to be the best hotel and stay of our Sri Lanka & Singapore trip (overall we stayed at 11 different hotels of varying quality). Can't really rave enough about this place. I wouldn't really call it a hotel - more like a luxury, boutique accommodation. Exceptional in every way. Pros - Service - exceptional, Upul is the only one who we knew by name but everyone was wonderful - Pool - the hotel was full but there were rarely more than 4-5 people at the pool and even then it felt like you had it yourself - Close to Yala National Park - kicking ourselves we did one safari here and one from another (further) hotel as it was so close to the park it would have been much easier travel wise - Organised a safari for us from the hotel and packed snacks and cold water which was very thoughtful (we paid the driver directly and it was well priced) - Yummy cocktails and good food - Great value for money and even more so considering some of the other places we stayed - Nice large, clean, modern, and comfy rooms with a great view of the fields - The little extras make it extra special - they had archery, basketball and a mini golf course - Serene and peaceful, R&R achieved - Like an oasis and with beautiful, natural surroundings - Space - just felt personal and like we had the place almost to ourselves Cons I can't really think of anything. You won't be disappointed booking a stay here. "

"Room was clean and staff service was impeccable."

"very good service. They will take care of you and location is very beautiful. They could improve on clean towels, door mats etc but we can still manage"

"Very attentive staff, good food and a lovely pool. Access to the beach was amazing - really felt isolated which was perfect for us! "

"had a short stay at kithala and we were given a very warm welcome by the front office team .. they make you feel at home and invited us to light the Oil Lamp which is a symbol of respect ..it was very special ..wish we had stayed for few more days !! "

"very good"

"Beautiful people and location "

"Toilet Malfunctions – The toilets in the room were not functioning properly. They were not flushing or refilling, causing significant inconvenience. No Room Change Offered – Despite reporting the issue, the hotel did not offer an alternative room or any assistance to resolve the matter. Language Barrier – None of the staff members were able to communicate in English, making it very difficult to get help or explanations. No Buffet Service – The hotel failed to open the buffet as expected, with no prior notice or explanation. Disturbance at Night – There were multiple incidents of people knocking on our door in the middle of the night, which was alarming and unacceptable. Poor Service – Overall, the service provided by the staff was unprofessional and unhelpful. Random Door Knocking – We felt unsafe due to unexplained and random knocking on our door throughout the night."

"We enjoyed our stay, the staff is really nice and helpful. The property is well maintained and clean. "