Buesa Hotels from ₹3,664

"We have been surprised by the poor level of service of this hotel. It's rated 4 stars we paid more than 160 euros by night but they were several issues. The restaurant was quite often complete, we were not informed in advance. We made the queue to be then informed that it was complete. Hopefully for the breakfasts we took it during the booking. Nevertheless , we had to wait minimum 30 minutes to get in. The servers were overwhelmed. Inside a lot of products were not renewed. We already waited 45 minutes for the check in on day 1. We went to the spas to get a massage for 1h30. The music was not functioning (system broken and no maintenance). We can hear the voice of the men on charge of the swimming pool welcoming all people from the hotel. Not a place to relax. The massage in itself was not pro. For a cost of almost 90 euros by person, and we took two (for the couple, one after the other), it's way to expensive for such poor quality. The tv was broken, internet too and hot water during one morning.everything was fixed after an alert at the reception desk despite internet failure. Some good things though: great place and view on the mountains, big beds very comforting, nice hotel infrastructure,good chef cooling eggs in the kitchen for breakfast."

"Hotel staff was outstanding! Very attentive, helpful, and friendly. I ended up extending my stay 3 days because it was nice!"

"What a really top place to stay Great service , food and rooms very good value "

"We paid for a balcony room and werent given this. our neighbors were noisy teenagers who played music and partied until 4 am (when you are on a ski trip you want to rest for the next day) but this was impossible. I called the reception multiple times but they did not help me warning our neighbors about the noise because they were very “busy”. It was very annoying and frustrating. "

"This is a no frills place to stay. That said, the staff are lovely, breakfast is nice and very good value. Our room smelt heavily of cigarettes, so we had to have the balcony doors open all night to clear it. The shower head in the bathroom was broken so it sprayed water at the ceiling and there were dead flies. That said it was functional and ok for what it is. Wouldn’t stop me going there again as a stop over."