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Reviews of The Buena Park Hotel & Suites

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 103 out of 261 reviews" "
Rating 8 - Good. 48 out of 261 reviews" "
Rating 6 - Okay. 40 out of 261 reviews" "
Rating 4 - Poor. 30 out of 261 reviews" "
Rating 2 - Terrible. 40 out of 261 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Maryfrances

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only disappointment I had was the jacuzzi wasn’t hot.

8/10 Good

Alfredo, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great experience 👍
Stayed 2 nights in May 2024

2/10 Terrible

Lanetra

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Unique thing was they created sweets out of two conjoining rooms, which was really good for an extended family
Stayed 2 nights in Mar 2024

6/10 Okay

Sammy

Liked: Staff & service
I found a big cockroach in the bathroom near toilet. :(
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Sammy,We apologize for any inconvenience this may have caused. We encourage feedback from our guests to continually improve our services. Please contact our management team to discuss your experience further and address any concerns you may have.

8/10 Good

Kristie

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not clean. Hot tub was broken, service staff overnight- Joseph was very rude and unprofessional.
Stayed 2 nights in May 2024
Response from Manager on 10 May 2024
Hello Kristie,We appreciate your feedback and apologize for any inconvenience caused during your stay. Guest satisfaction is a top priority for us, and we will address your concerns with the team. If you would like to discuss your experience further, please feel free to reach out to our management team.

10/10 Excellent

Sarah

Liked: Staff & service
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Sarah,We are delighted to hear that you enjoyed your stay with us! We appreciate you choosing our hotel and hope to welcome you back soon.

8/10 Good

Shabock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on 10 May 2024
Hello Shabock, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Check out at 7 am?
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Melissa,We apologize for any inconvenience you experienced during your stay. We recommend reaching out to our management team directly to address your concerns further. Your feedback is valuable to us and will help us improve the guest experience. Thank you for choosing to stay with us.

2/10 Terrible

Etelvina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on 8 May 2024
Hello Etelvina, We are sorry to hear that your experience did not meet expectations. Please do not hesitate to reach out to us directly so we can address any concerns you may have.

4/10 Poor

Yessenia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There was 5 cockroaches in our room the day we arrived. Also they came out the sink as well.
Stayed 2 nights in May 2024
Response from Manager on 6 May 2024
Hello Yessenia,We apologize for any inconvenience you experienced during your stay. Our team takes cleanliness and pest control seriously to provide a comfortable environment for our guests. Your feedback will be shared with the appropriate departments for further review and improvement measures. We appreciate you bringing this to our attention.

10/10 Excellent

Vatana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place with awesome price
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Vatana,We are delighted to hear that you enjoyed your stay with us and found our prices to be great value. We strive to provide a wonderful experience for all our guests. Your feedback is appreciated, and we hope to welcome you back again soon.

2/10 Terrible

Raquel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean, and was infested with cockroaches.
Stayed 2 nights in May 2024
Response from Manager on 6 May 2024
Hello Raquel,Thank you for sharing your feedback with us. We take all guest concerns seriously and will address this matter accordingly. Our team strives to maintain high cleanliness standards throughout the property. We encourage you to reach out to our management team directly to discuss your experience further.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Manager on 6 May 2024
Hello Valerie,We appreciate your feedback and regret to hear about your experience. Guest satisfaction is our top priority, and we encourage you to reach out to our management team directly to address any concerns you may have regarding your stay. Your comments will help us improve our services for all our guests in the future.

10/10 Excellent

Vivianna

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Vivianna,We are delighted to hear that you had a great experience during your stay at our hotel. Thank you for taking the time to share your feedback with us. We appreciate your kind words and hope to welcome you back in the future.

2/10 Terrible

Tisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was very old outdated rooms not very clean. Service was terrible
Stayed 4 nights in Apr 2024
Response from Manager on 6 May 2024
Hello Tisha,We appreciate your feedback and apologize for any inconvenience caused during your stay. Our team strives to provide a comfortable experience for all guests. Please feel free to reach out to our management team directly to discuss your concerns in more detail.

6/10 Okay

Samuel

Travelled with partner
Liked: Staff & service, amenities
There were some things in the room that made us question how clean this place is. Bed and pillows were very comfortable.
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Samuel,We appreciate your feedback on your recent stay with us. It's wonderful to hear that you found the bed and pillows comfortable during your visit. If you have any concerns about cleanliness, we encourage you to reach out to our management team directly for further assistance and clarification.

2/10 Terrible

Crystal

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Water didn’t get warm in the shower. Same for Pool and hot tub. The continental breakfast was atrocious. There’s also no phone # to be found to contact the front desk, couldn’t even find a direct line online
Stayed 2 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Crystal,We apologize for the inconvenience you experienced with the water temperature and breakfast service. Rest assured we take all feedback seriously and appreciate you bringing this to our attention. Contact information for the hotel can be found on our official website for any future communication needs. Thank you for sharing your feedback with us.

8/10 Good

Steve

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, and the rooms were clean.
Stayed 3 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Steve,We appreciate your kind feedback on our convenient location and clean rooms. Your satisfaction is our priority, and we hope to welcome you back in the future for another wonderful stay.

8/10 Good

Nikki, Las Vegas

Travelled with family and small children
Liked: Cleanliness, staff & service
The front desk clerk was nice, friendly and professional.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Nikki,We appreciate your feedback regarding our front desk clerk's exceptional service. Our team strives to provide the best possible experience for our guests. If you ever have any further comments or suggestions, please feel free to reach out to us.

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and great service from staff
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Fernando,We are pleased to hear that you enjoyed our rooms and the service provided by our staff. Your positive feedback is truly appreciated. If there is anything else we can assist you with or if you plan to visit us again, please do not hesitate to contact us.

10/10 Excellent

Eiroll Mae P.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Eiroll Mae P.,We're pleased to hear you found our hotel comfortable during your stay. We strive to ensure all our guests enjoy a relaxing experience with us. If you have any other feedback or suggestions, feel free to reach out to our management team directly.

2/10 Terrible

CHRISTIAN

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There were cockroaches in the restroom. The shower pad was broken and cracked The beds are very uncomfortable
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello CHRISTIAN, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Good

Martha E

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Martha E, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

Alfredo, Las Vegas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had absolutely no issues with this place. Definitely will be returning. Staff was great.
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Alfredo,We are thrilled to hear that you had a wonderful experience during your stay! Our staff takes pride in providing excellent service to all our guests. We are looking forward to welcoming you back on your next visit.

2/10 Terrible

Arvin

Disliked: Cleanliness, staff & service, property conditions & facilities
dirty rooms
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Arvin, We are sorry to hear about the cleanliness issue you experienced during your stay. Your feedback will be shared with our housekeeping team for further improvement. We appreciate you bringing this to our attention for future guests' comfort and satisfaction.

4/10 Poor

Armando

Liked: Property conditions & facilities
Disliked: Cleanliness
Checked into the room went to shower towels had pee on them
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Armando, We apologize for any inconvenience this may have caused. We encourage guests to contact our management team directly to address any concerns from their stay. Thank you for bringing this to our attention.

8/10 Good

Zelda

Travelled with partner
Liked: Cleanliness, staff & service
The property was nice, although there is no elevator. The rooms were clean, however, on entering the room, there was a strong smell of bleach and I had to open the windows and door to help dissipate the smell. There was only one ice machine for the entire property and it wasn’t working. It was suggested by staff to go to Starbucks if ice was needed.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Zelda,We appreciate your feedback on your recent stay at our property. We are glad you found the property nice and the rooms clean. We apologize for any inconvenience caused by the temporary absence of an elevator and the issue with the ice machine. Your comments will be shared with the team for their review and improvement moving forward. Thank you for bringing this to our attention.

4/10 Poor

Bailee

Liked: Staff & service
Disliked: Property conditions & facilities
Most of amenities were broken/closed. Shower didn’t even get luke warm.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Bailee, We appreciate your feedback and regret to hear about your experience. Feel free to contact our management team directly to address your concerns further.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe and quiet. Close enough to Knott's to walk there.
Stayed 1 night in Apr 2024
Response from Manager on 10 May 2024
Hello David,We are delighted to hear that you enjoyed our convenient location close to Knott's Berry Farm and that you found our hotel to be safe and quiet. Your feedback is greatly appreciated and we hope to welcome you back for another pleasant stay in the future.

6/10 Okay

josephine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what i don’t like is you don’t offer healthy breakfast . your breakfast is all sweets and don’t have nitroal value
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello josephine,We appreciate your feedback regarding our breakfast options. We will certainly take your comments into consideration for future improvements to provide a more balanced menu for our guests' preferences. Thank you for bringing this to our attention.

10/10 Excellent

Eliana

Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Eliana,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another excellent experience.

2/10 Terrible

Rene

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures online of this hotel were not a good representation of the actual conditions. I booked this hotel because the pictures on expedia looked nice but when we checked in and made it to the room it was dingy, dirty and had a wierd musty smell. It was such a disappointment and so uncomfortable that we had no choice but to return the room keys and leave. I would not recommend this property to anyone. Please do yourself a favor and book somewhere else.
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Rene,We appreciate you taking the time to share your feedback. We're sorry to hear that the room did not meet your expectations. Guest satisfaction is important to us, and we will address your concerns with the team. Your comments will help us improve for future guests.

4/10 Poor

Stephanie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Stephanie,We regret to hear that your stay did not meet your expectations. Please feel free to reach out to us directly with any further details about your experience so we can address your concerns promptly.

2/10 Terrible

keyahsha

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Looks are very deceiving, when I booked this hotel through Expedia, the pictures were nice & the hotel look very comfortable, when I arrived at the desk to check in, the man( Jeffery damer) was very vague & not friendly. When I got into my hotel room & begin to settle in, not even a hour later a Big roach started crawling up the Wall, I took pictures for Proof, grabbed my things& exited immediately. Jefferey damer at the front desk was very inconsiderate & would not process a refund or had no sympathy, I had to come back the next day & ask to speak to a manager.
Stayed 3 nights in Apr 2024
Response from Manager on 25 Apr 2024
Hello keyahsha, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Kendra

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room I reserved had copious amounts of roaches.
Stayed 4 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Kendra, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Okay

Gwendoline

Travelled with partner
Liked: Cleanliness, staff & service
The room was clean and decent. Stayed one night. Not the best but good for a nights stay. Walls a super thin and you could hear everything going on around outside and next door.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Gwendoline, We appreciate your feedback and are glad to hear you found the room clean for your overnight stay. We apologize for any noise disturbances you experienced; please feel free to reach out to our management directly for further assistance. Thank you for choosing to stay with us.

4/10 Poor

Glenda

Travelled with family and small children
Liked: Amenities
The person at the front desk was pretty rude 😒
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Glenda, We are disappointed to hear about your experience and apologize for any inconvenience caused during your stay. We strive to provide excellent customer service and will address this with the team. Thank you for sharing your feedback with us.

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I like that the property was next-door to outback steakhouse on the same side of the street. What I did not like about this property was it was filthy. The grounds were unkempt. The sidewalks were filthy. They needed to be pressure washed. The inside bathroom baseboards were healthy with cockroach feces, and a cockroach actually running around on the floor. The desktop was sticky. The bed was uncomfortable and old very very old. The mattress springs were felt in the center of the bed. I would never return to this again. Management did not know how to clear the phone that was blinking all night with a message on it. I won’t be able to have a continental breakfast because I will not be having food for cockroaches were found in the bathroom .
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Karen, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Eliana

Liked: Cleanliness, staff & service, property conditions & facilities
Is nice house keeping ladies are amazing polite and respectful friendly
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Eliana,We appreciate your kind words about our housekeeping team, who strive to offer exceptional service to all our guests. Your feedback is valuable as we continuously work to maintain a high standard of hospitality. If there are any further comments or concerns, please feel free to contact management directly.

10/10 Excellent

George

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello George,We are delighted to hear that you had a memorable stay with us. Your positive feedback is greatly appreciated, and we hope to welcome you back soon for another wonderful experience!

10/10 Excellent

Eliana

Stayed 1 night in Apr 2024
Response from Manager on 10 May 2024
Hello Eliana,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most convenient hotel with parking right in front of our room, friendly and accommodating staff, excellent location, clean room, amenities complete with ref, microwave, coffee…and price is great! what else would we ask for?
Stayed 3 nights in Apr 2024
Response from Manager on 19 Apr 2024
Hello Michelle,We are delighted to hear that you had a comfortable and convenient stay with us! Our team works hard to provide excellent service and ensure all guests have an enjoyable experience. Your feedback is truly appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
It’s fine for going to Disneyland and Porto’s is across the street.
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Michelle,We're glad to hear you found our location convenient for your Disneyland visit! Being close to Porto's Bakery is definitely a bonus. Should you choose to stay with us in the future, we hope you enjoy another pleasant stay.

10/10 Excellent

Jeanine

Stayed 1 night in Apr 2024
Response from Manager on 8 May 2024
Hello Jeanine,We are thrilled to hear you had a wonderful stay with us! We look forward to welcoming you back soon for another incredible experience at our hotel.

6/10 Okay

Gerardo, north las vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
the hotel was great. the only complaint i have is that the bathroom door was a sliding door with frosted glass, little to no privacy. and the front door had a large gap underneath it, large enough for me to put my fingers under it. the bed was amazing! pillows and bed linens were amazing as well, would definitely stay again
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Gerardo, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay overall, particularly the comfortable bed and linens. We appreciate your comments regarding the privacy in the bathroom and the gap under the front door, as this helps us improve our services for future guests. We look forward to welcoming you back on your next visit.

10/10 Excellent

Pea

Stayed 1 night in Apr 2024
Response from Manager on 6 May 2024
Hello Pea,We're thrilled to hear you had a fantastic stay with us! We look forward to welcoming you back soon for another exceptional experience.

4/10 Poor

Kelly

Travelled with family
There was a bug on the bed and a roach crawling on the floor.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Kelly, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Christina, la mirada

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff goes well and beyond expectations
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Christina,We are pleased to hear that our staff exceeded your expectations during your stay. Your positive feedback is greatly appreciated, and we strive to provide exceptional service to all our guests. If you have any more comments or suggestions, please feel free to reach out to our management team.

10/10 Excellent

Backup

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Backup,We're delighted to hear you had a "great" experience at our hotel. Our team works hard to ensure all guests enjoy their stay. Your feedback is appreciated as it helps us to continue providing excellent service. If you have any suggestions for improvement, please don't hesitate to reach out to us.

2/10 Terrible

Kimberly

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lots of children running around facility
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Kimberly, We appreciate your feedback and apologize for any inconvenience. We strive to create a welcoming environment for all guests. We'll address this with our team for future improvements. Thank you for bringing this to our attention.