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Reviews of The White Hart Hotel by Greene King Inns

3.5 out of 5
The White Hart Hotel by Greene King Inns
1-2 Market Square, Buckingham, England

Reviews

6.6
Rating 10 - Excellent. 49 out of 272 reviews" "
Rating 8 - Good. 84 out of 272 reviews" "
Rating 6 - Okay. 53 out of 272 reviews" "
Rating 4 - Poor. 55 out of 272 reviews" "
Rating 2 - Terrible. 31 out of 272 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Gary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Steven

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Recognising you get what you pay for, i scored this hotel as average. The rooms and corridors are very tired and in need of a major overhaul. No reflection on the staff, but Green King need to decide if they want to keep this place as it is not a great advertisement for them in its current condition. Parking was a bit of an issue as well.
Stayed 1 night in Apr 2024

2/10 Terrible

Sasha

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was alright excellent place to stay but very old and creaky floor boards there was cob webs around the room
Stayed 3 nights in Apr 2024

6/10 Okay

Colin

Liked: Staff & service
Disliked: Property conditions & facilities
I found the White Hart to be old and tired. The rooms which dont appear to have been painted for ten years. The food and service were great apart from breakfast which was awful
Stayed 2 nights in Mar 2024

6/10 Okay

Anthony

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The team at the White Hart at absolutely fabulous shame that the hotel itself could not live up to these high standards as the hotel accommodation areas including the rooms are in desperate need of refurbishment and upgrading. The team exceeded my expectations and going that extra mile to make my stay the best that it could be; a true credit to the business. This is a building of some age and past grandeur yet this has now been lost, the hotel this is very run down and showing the wear and tear of decades without the upkeep it requires. The housekeeping standards are high yet this is let down by the poor décor and maintenance including more room lighting and stained seating Upgrade the rooms and I would be more than happy to stay again but not in the current state.
Stayed 1 night in Dec 2023

10/10 Excellent

Jacqui

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay... again
Always a great stay with super friendly and helpful staff.
Stayed 1 night in Dec 2023

8/10 Good

Gemma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly staff, very helpful
Stayed 3 nights in Nov 2023

8/10 Good

Gareth

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Nov 2023

10/10 Excellent

Nomazulu

Liked: Cleanliness, amenities
Excellent service
Stayed 1 night in Nov 2023

8/10 Good

Andrew

Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Booked this hotel based on the pictures, they show a lovely place l, but in reality the rooms are tired and damp on the walls and the bathroom has mould on the tiles. Its needs a make over its very dated. However the money reflected that we paid. I was just expecting more based on the pictures. Its really a pub not a hotel. The bar area is nice but theres an overkill of bouncers on a weekend. Would i stay again probably. The staff are great and you get what you pay for.
Stayed 2 nights in Nov 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Was cold heating didn’t work, bathroom was disgusting, ceiling covered in mould. Couldn’t wait to leave. But breakfast was ok!
Stayed 1 night in Nov 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Dathan

Stayed 3 nights in Oct 2023

4/10 Poor

Keith

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Looking very old. Paint flaking of the ceiling. Noisy from Traffic and inside stairs and doors
Stayed 1 night in Oct 2023

10/10 Excellent

MAURICE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Chris

Stayed 1 night in Oct 2023

10/10 Excellent

Katy

Stayed 1 night in Oct 2023

10/10 Excellent

Jack

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful pub
The staff were lovely, with a large range for breakfast. The food in the pub was great, with residents getting 20% off. The manager was always helpful, the shower and bath was great. I was very happy with this
Stayed 4 nights in Oct 2023

2/10 Terrible

Gareth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was right below someone running an ice machine right below the room which vibrated my bed everyting it kicked on, when i complained to management they did nothing about it. Went the entire night with NO sleep as a result
Stayed 1 night in Oct 2023

8/10 Good

Edward

Stayed 1 night in Sep 2023

8/10 Good

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very busy as there for a conference. Disappointed to discover the car park was public and no spaces when we arrived and no easy to find places to park nearby. Otherwise our stay was pleasant enough
Stayed 1 night in Jul 2023

4/10 Poor

donald

Business traveller
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Mark

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Tired rooms
Really comfortable bed,great that the bar and restaurant is just downstairs.The rooms are very tired and urgently need updating,however it was clean and comfortable
Stayed 1 night in Aug 2023

6/10 Okay

Philip

Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Stayed 1 night in Aug 2023

8/10 Good

Anne

Travelled with partner
Liked: Staff & service, amenities
We booked 3 rooms here for family due to low price and location, perfect to walk anywhere in the Village of Buckingham. The rooms were distressed, some plumbing issues, uneven floors, old musty carpet but the beds were okay and they had air conditioners in the room, plus coffee/tea kettle and a hair dryer. I understand that it’s an old building but it could be updated and better maintained but then of course, the price would be higher. The rooms are all above a massive pub and restaurant, so it gave us a great meeting place each day with the family. On Saturday night, the pub is packed with a younger crowd and loud music, but you can’t hear it in the rooms we were in. Lots of small staircases and hallways to get to the rooms which are on 3 levels. The staff, especially the man running the hotel reception and restaurant and the younger man with blond hair behind the bar were especially gracious and helpful. For the Sunday Roast, we had a table of 8 reserved yet when we sat down, found they only had 2 portions left. I failed to read the small print, while supplies last. The two men I mentioned earlier worked with us and spoke with the chef who was willing to prepare more if we were willing to wait. Thank you, Chef! So it all worked out. So basically, the room is what you pay for, inexpensive, but has air conditioning which is rare. The staff are helpful and do what they can to accommodate you, the pub is huge with many places and levels to sit, and the location is perfect!

8/10 Good

Kevin

Stayed 2 nights in Aug 2023

2/10 Terrible

Sarah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Paint was peeling off the walls in the bedroom, the bed was definitely not a double and too small for us. The fan in the bathroom was incredibly noisy and could not be switched off. The staff were lovely though and the breakfast was good.
Stayed 1 night in Jul 2023

2/10 Terrible

Jo

Stayed 1 night in Jul 2023

10/10 Excellent

Len

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean,staff very helpful, Parking very Convenient Food Excellent, room dated but clean
Stayed 2 nights in Jul 2023

10/10 Excellent

Irfan

Stayed 1 night in May 2023

4/10 Poor

Marcin

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
As a sports pub maybe this is good place for visit but quality standard of hotel remember probably early career of Margaret Thatcher. Paint going of from ceiling, furniture like a desk have marks from old cups or plates. Really for this price or just for a little extra you can find some normal XXI centruy standard.
Stayed 1 night in May 2023

10/10 Excellent

Neil

Stayed 1 night in May 2023

4/10 Poor

PETER

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were pleasant and the room clean. Breakfast was average. The building is old and quirky but very much in the need of redecorating in all areas from the restaurant, corridors and most of all our bedroom. The rail holding the shower curtain had more rust on it than a 1970’s Italian car!!! There was a constant drum from a mechanical item of plant 24 hrs a day which made sleeping not easy. My wife also was complaining that there were no electrical points near the fixed mirror so it was difficult to dry her hair. The kettle supplied in the room was the smallest I had ever seen but that was not the issue, you had to take the whole kettle complete with electric lead into the bathroom to fill which is not very practical or SAFE.
Stayed 2 nights in May 2023

10/10 Excellent

Wendy

Stayed 2 nights in Apr 2023

6/10 Okay

Susan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel is very dated in parts. Although it needs a refurbishment it was generally clean. Value for money it was ok. Staff very friendly and helpful. We had dinner and breakfast there and both were excellent.
Stayed 1 night in Apr 2023

4/10 Poor

Ian

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2023

4/10 Poor

lisa

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Terrible
Dreadful ! worn, tatty dark and miserable. Missing soap , iron and hairdryer out the room and trying to get ready was like doing so by candlelight
Stayed 1 night in Mar 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ok
Excellent value for money. Some of the decor is tired. Hot water lukewarm at best.
Stayed 1 night in Mar 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
I don’t recommend
where do I start from? from the creaking floors to the cobwebs in the room to the leaking bathroom to a terrible bed. I do not recommend
Stayed 5 nights in Jan 2023

8/10 Good

Jenny

Liked: Staff & service, room comfort
Work in progress
I know that the pub is having an upgrade soon. It does need it. The pub was nice and the staff who I spoke with were helpful and friendly but the rooms are tired. The lighting in the rooms isn’t enough so I had to put all lights on. TV signal wasn’t the best either. The bed was very comfortable and I think once the upgrade is done it will be a nice hotel.
Stayed 1 night in Dec 2022

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022

6/10 Okay

Graham

Business traveller
Disliked: Property conditions & facilities
It’s a nice hotel but….. it needs work!!
Stayed 5 nights in Dec 2022

8/10 Good

Blake

Stayed 1 night in Dec 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

RONU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WiFi
WiFi signal is too slow, but we have access to it. Stay is really good and friendly staff.
Stayed 1 night in Nov 2022

4/10 Poor

Brenda

Disliked: Amenities, property conditions & facilities
property needs updated, room had cobwebs hanging from the ceiling and round the curtains. there is holes in the wall beside tv and at the bed. silicone in bathroom needs replaced. hotel doors dont open till 12 oclock no early checkin as the cleaners were upstairs, I had to call the hotel and ask if they would take my luggage so i did not need to track it about with me all morning I offered to pay for early checkin but now glad I did not.

10/10 Excellent

James

Stayed 3 nights in Oct 2022