Luxury Apartment, 1 Bedroom (X - Rue d'Argent 6 - 501) | Premium bedding, in-room safe, iron/ironing board, free cots/infant beds
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Reviews of Sweet Inn Apartments Argent

4 out of 5
Sweet Inn Apartments Argent
Rue d'Argent 16, Brussels, Brussels

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 70 reviews" "
Rating 8 - Good. 18 out of 70 reviews" "
Rating 6 - Okay. 14 out of 70 reviews" "
Rating 4 - Poor. 4 out of 70 reviews" "
Rating 2 - Terrible. 4 out of 70 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019

2/10 Terrible

jacob

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was not as advertised on the website
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
The accommodations were fine. Place could use a few repairs. If you are planning on using the sofa bed you may have trouble sleeping as there are no blinds and the lights outside are on all night night. The host did provide eye masks.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Awesome location. Older building. No A/C. Great communication.
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at a Sweet Inn property before in Paris which we loved so we were looking forward to staying at a Sweet Inn again. Unfortunately, this property was not on par to the Paris property. Pros: Location. Within walking distance to Brussels Central train station, Grand Place, shopping, etc. The beds were comfortable. Cons: The unit was very dark; even with all the lights on and curtains drawn, the unit was very dim. I guess the benefit of keeping it dim is so you can’t see how the unit is in need of upkeep and cleaning. There were dust bunnies rolling on the wood floors. The area rug was stained and dirty. The dining table was sticky. We couldn’t even wipe anything down because the paper towel roll was empty and there were no rolls to be found. The toilet room was very small and smelled like urine. And the toilet paper holder was hanging by its screws and is about to fall off any minute. The paint in all the rooms were very scuffed and chipping. With it great location, this unit could be a gem. But it needs a deep cleaning, a paint job and some refurbishment. Also, they charge 60 Euro cleaning fee and taxes (about 5 Euro) separate from what I already paid Orbitz. I hope they put the cleaning fee to good use and clean the apartment up.
Stayed 1 night in Dec 2018
Response from J. Waller, Customer Relations Representative on 2 Jan 2019
Dear guest, thank you for taking the time to share about your stray. We are sincerely sorry to hear your experience did not meet your expectations nor our quality standards. Your review has been transmitted to the relevant managers who informed the apartment will be fully renovated in two weeks. Sweet Inn strives to offer you the best experience in terms of location, comfort and service. Again, please accept our apologies for the discomfort you experienced. We hope to welcome you again for a more enjoyable stay. J. Waller, Customer Relations Representative

4/10 Poor

Verified traveller

Not clean, a lot of broken things.
Stayed 3 nights in Nov 2018
Response from J. Waller, Customer Relations Representative on 5 Dec 2018
Dear guest, thank you for your feedback. We apologize the apartment did not meet our quality standards. We will promptly fix the used items, thanks for letting us know. Sweet Inn strives to offer you the best experience in terms of location, comfort and service. Please know your host remains available during your whole stay and could send the housekeeping team to your apartment to take care of the cleanliness. We hope to welcome you again for a more enjoyable stay. Best regards.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roomy and clean.
Very large and roomy apt close to the Grand Plas. On a back alley so not the easiest to find but not a big deal for us. (Uber found it with out an issue) Was a bit sparse and could use a more comfortable seating area but.... I'd definitely stay again.
Stayed 2 nights in Sep 2018
Response from J. Waller, Customer Relations Representative on 6 Nov 2018
Hi Robert, thank you for sharing about your stay with us. We are glad to hear you felt comfortable in the apartment. Sweet Inn strives to offer you the best experience in terms of location, comfort and service and we are looking forward to hosting you again in one of our destinations.

4/10 Poor

Jakbkwik, Brussels, Belgium

Disliked: Staff & service
Flat was conveniently located to the Central train station, shopping and food. The flat was dirty when we arrived having not been cleaned after the last traveler even though it was not rented the day before we arrived. After cleaning it was still dirty. Dishes were all dirty and had to be scrubbed before use, walls were dirty and scarred. We had problems with the hot water not working, faucets were loose on the sinks, mildew, bad odors in rooms, sheets with holes, bedroom light was hanging by the ceilings electrical wires. We emailed, called, texted the agent and company but never reached anyone directly. They did show up unannounced that day while we were out and cleaned again, changed sheets and fixed the hot water but never spoke to us. They stuffed our clothes that were left on the bed into corners of the room, and under furniture. I wouldn’t recommend any Sweet Inn rental.
Stayed 5 nights in Oct 2018
Response from J. Waller, Customer Relations Representative on 8 Nov 2018
Dear Jakbkwik, thank you for taking the time to provide your feedback. We sincerely apologize for the inconvenience you experienced during your stay. What you encountered unfortunately does not reflect the quality standards we at Sweet Inn aim to provide. Please know we have taken steps to ensure this would not happen again, by hiring a new housekeeping company and by reviewing the maintenance of all of our apartments in the upcoming months. Again, please accept our sincerest apologies. Best regards.

6/10 Okay

Eric C.

A little disappointed in the quality of the apartment.
Apartment quality and furnishings were not what I expected. Faucets were loose, door lock was partially broken, no soaps or shampoo. Marketing pictures and descriptions show higher quality than I experienced. Bed was comfortable. Location was within walking distance of many Brussels sites and restaurants.
Stayed 2 nights in Jun 2018

6/10 Okay

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Mixed Reviews!!!!
This apartment was not what we had originally requested. We booked a 2 bedroom with a balcony or patio. This apartment only had one bedroom and it had another double bed separated by a curtain in the living room; my mother in law had no privacy. The apartment is well furnished, had everything you needed except a fan. It was extremely hot at night and we had to open the windows but there was noise outside every single night, the whole night making it almost impossible to sleep theough the night. There were people taking loud, music playing, cars driving by, etc. We requested fans but they advised they did not have any. The check-in girls were awesome, fast amd smooth. The local area is good, the apartment is close to everything.
Stayed 4 nights in Jun 2018
Response from J. Waller, Customer Relations Representative on 20 Jun 2018
Hi Jorge, thank you for taking the time to share your feedback. It is great to hear you enjoyed the apartment's location as well as the care provided by our team upon check-in. We are sorry though you encountered some difficulties during your stay. We at Sweet Inn strive to offer you the best experience in terms of location, comfort and service. We apologize for the inconvenience and hope to welcome you again for a more enjoyable stay with us. Please know we remain available and would do our best to help you find the apartment that would best fit your needs.

8/10 Good

Young Jae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from J. Waller, Customer Relations Representative on 23 Apr 2018
Thank you for your great evaluation Young Jae, we hope to welcome you again with Sweet Inn!

2/10 Terrible

FATIMA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
One of the showers had no hot water - there was no water for drinking when I was told There would be water - the one room door did t close - the hotel people will only answer your email up until you check in - then it’s a long wait before they respond- I will not book again with this place
Response from J. Waller, Customer Relations Representative on 29 Apr 2018
Hello Fatima, thank you for your feedback. Please accept our sincerest apologies for the inconvenience you encountered during your stay. What you describe unfortunately does not reflect the premium quality standards we at Sweet Inn want to offer our guests. We are sorry we received your complaints about the shower late after you experienced the issue. We hope to welcome you again for a more enjoyable stay with us. Kind regards.

10/10 Excellent

Marie D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVE the apartment
Perfect apartment for our family, lots of space, amenties well suited, close to shops, food etc, Love the place will go back again. Had a washer and dryer was handy during our winter stay. We got lucky and watch the light show going to the Christmas markets. Awesome staff and they waited 90mins as we were late, got lost walking from Brussels Midi, a new experience for us. Book a taxi before you leave if not using the metro etc as they will rip you off.
Stayed 2 nights in Dec 2017
Response from Suheil on 28 Dec 2017
Hello Marie, thank you for your positive feedback and for your tips. We are delighted to hear you enjoyed the apartment and found all the amenities you needed, as well as the city at this time of the year. We are pleased to know we succeeded providing you the best experience in terms of location, comfort and service. We hope to welcome you again very soon with Sweet Inn, in Brussels... or in any of our destinations! All the best, J. Corcos, Customer Relations Representative

10/10 Excellent

Bernardina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Excellent location
Stayed 3 nights in Nov 2017
Response from Suheil on 13 Dec 2017
Thank you Bernardina for your very positive feedback, we are delighted to hear you enjoyed the apartment's location. We hope to welcome you again for your next Sweet Inn experience! J. Corcos, Customer Relations Representative

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
A very nice apartment in central Brussels. The second bedroom is not enclosed by walls, just a curtain. This was not a problem for us as we were only 2 people, but keep in mind if you are a larger party and want privacy. It was also a little awkward that the toilet was near the entrance, while the showers (2) were in the enclosed bedroom. A small trashcan in this shower bathroom would have been helpful. The kitchen was well stocked with different cooking and serving wares and there was a full-size refrigerator. We did not use the washer/dryer, but it was nice to know it was there.
Stayed 2 nights in Nov 2017
Response from Suheil on 13 Dec 2017
Thank you Colleen for your positive review. We are very pleased to hear you felt like at home in the apartment and found all the equipment you needed in the kitchen. We hope to welcome you again for your next Sweet Inn experience, in any of our destinations! J. Corcos, Customer Relations Representative

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Charming, but noisy
We stayed in Suite #304: Cons: When we arrived at the apartment, it was yet to be cleaned, so we left to sightsee for a bit while they took care of the apartment. They said it would only take them 30 minutes to clean up the suite, which led me to be concerned about how well everything would really be cleaned - it was left a mess. Upon return, it had been cleaned, but several things were overlooked. There were a pair of dirty socks that were left on the floor in the 1st bedroom. Dust in the corners of the rooms. In the kitchen, none of the coffee items had been replenished, so there was no coffee for us during our stay. The noise that came from the adjacent street was unbearing throughout the night. Whether it was deliveries or trash pickup, we were awoken each night with loud noise from the street. The apartment sits right above/next to a loading dock and the trucks ran at all hours. Pros: Plenty of space for our family to spead out at the end of each day. The separate shower & toilet room made it convenient for everyone to get ready. Having the use of laundry facitilies within the apartment was great. The kitchen is well stocked with utensils to be able to prepare meals. Both beds were comfortable. The apartment is located within walking distance to many wonderful attractions in Brussels. There is a small park at the end of the street, and our daughter loved playing at. Apartment was what we were looking for, but night noise was just too much
Stayed 4 nights in Sep 2017
Response from Suheil on 15 Oct 2017
Dear client, Thank you for taking the time to provide such a detailed feedback. We are delighted to hear your whole family felt comfortable in the apartment thanks to its spaciousness and its location. We are sorry though your check-in was delayed and that you encountered a few issues during your stay. Your review is very important to us and we will strive to prevent these event from occurring again. Please know we at Sweet Inn aim to offer you the best experience in terms of location, comfort and service. Again, we apologize for the inconvenience and hope to welcome you again for your next experience with us. We are available to help you find the best apartment that would fit all your needs - maybe in a quieter area? All the best, J. Corcos, Customer Relations Representative

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome space and location!
It was a great space and great location. Staff were so accommodating!
Stayed 2 nights in Sep 2017
Response from Suheil on 15 Oct 2017
Hello Nadia, thank you very much for your positive feedback. We at Sweet Inn are delighted to hear you had a nice stay in the apartment and our team provided you all the help you needed. We hope to welcome you again in the near future in any of our destinations! All the best. J. Corcos, Customer Relations Representative

10/10 Excellent

Saleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
I enjoyed staying at this apartment as it was clean, big, close to every thing and so cheap, highly recommended
Stayed 1 night in Aug 2017
Response from Suheil on 11 Sept 2017
Hi Saleh, thank you for your very positive feedback. We are delighted to hear you had a nice stay in the apartment and enjoyed its central location. We hope to welcome you again for your next stay in Brussels or any Sweet Inn destination! J. Corcos, Customer Relations Representative

6/10 Okay

Emad

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
there is no reception and we waiting more till 5 PM for housekeeping issue and there location very difficult and do signboard for the apartment
Stayed 3 nights in Jul 2017
Response from Suheil on 11 Sept 2017
Hi Emad, thank you for your feedback. We are very sorry to hear your check-in was delayed and you encountered difficulties finding the apartment. Please know we are currently working on the best way to solve these issues and facilitate the check-in the process. Again, we apologize for the inconvenience and hope to welcome you again for your next stay with Sweet Inn. Kind regards. J. Corcos, Customer Relations Representative

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, stylish apartment close to Grand Place
Very stylish apartment in excellent location. Close to Grand Place in a quiet street. In a residential block with a small balcony on the inward facing side, while the outward facing windows are not overlooked at all. The only improvements would have been some towel rails in the large bathroom and more storage in the bedrooms.
Stayed 4 nights in Jul 2017
Response from J. Corcos, Customer Relations Representative on 11 Sept 2017
Dear client, thank you for your nice words. The Sweet Inn team is delighted to hear you enjoyed the apartment's design and its central location. Thank you for your suggestions, we will promptly add what is needed in the apartment. We hope to welcome you again very soon for your next Sweet Inn experience!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome apartment and location
We were met by a staff member at the apartment, who was ready to answer all of our questions about the local area. The apartment was spacious, clean and in a great location. I highly recommend Sweet Inn Apartments
Stayed 2 nights in Jul 2017
Response from Suheil on 11 Sept 2017
Dear client, thank you for your nice words. The Sweet Inn team is delighted to hear you were well received and provided all the help you needed by your host. Great to know also the apartment offered you all the space you needed. We hope to welcome you again very soon! J. Corcos, Customer Relations Representative

10/10 Excellent

Helen, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet inn apartment Rue Argent Brussels
I cannot recommend staying here enough. The apartment has a great location and is super stylish and comfortable. I would definitely book again if going back. The staff were extemely helpful and flexible.

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
roomy apartment in a convenient central location
a week long stay for business - all special requests satisfied

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was so great to have a whole apartment to relax in after staying in small hotel rooms while visiting other parts of Europe. The apartment was in a nice central location, very close to the Grand Palace and tons of shopping. Also the host was fantastic and gave us lots of great tips :)

6/10 Okay

Verified traveller

Disliked: Staff & service
Response from General Manager on 22 Feb 2017
Dear guest, Thanks for sharing a review. Hope to welcome you again. Sweet Inn

8/10 Good

Tommy Chun Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and cosy apartment
Asmae was amazing and patient in arranging our arrival and organizing pickup from Brussels South Station for us. Marcella was waiting at the apartment when we arrived and even let us checkin early which was really appreciated. Overall, the apartment was warm, cosy and nicely decorated. My friend and I really enjoyed our stay in the apartment. P.S. We found out after we booked the apartment that there should be complimentary tablet with an app that provides tips and recommendations for traveling in Brussels, sound system and international converters etc but can't seem to find any of these in the apartment. Not a big deal as my friend and I were prepared, but should probably look into this as others may book and assume these are provided therefore not prepare these themselves.

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious apartment for stay in Brussels
A friend and I stayed here mid-November for 5 nights. Pros: - The 2-bedroom apartment is very spacious with two bathrooms (only one toilet, though) - Location is great; shopping around the corner and 10 minute walk from the Grand Place - Cable service had many channels, including a few English-speaking channels. Wifi was secure and fast. - Having a washer was very convenient, even if it took 2 hours to do a small load. - All the furnishings seemed pretty new. - Beds were comfortable. - Good water pressure in the shower. Cons: - Make sure you arrange your meeting time gets communicated properly. My email apparently got lost, so upon arriving in Brussels, we had to stop in a cafe with wifi to get things sorted out. Once we did, it was fine and we were met on time, but I did have a few moments of panic thinking we might be stuck in Brussels in the rain with luggage and nowhere to stay. - Having one key for two people isn't ideal, especially if one of you gets food poisoning and can't go out. The buzzer system is apparently not for the main front door (at least from our apartment). The door its connected to was in an abandoned mall, which my friend checked out and said she didn't feel safe using it. - The curtains in every room are sheer. The courtyard is lit up at night, meaning my friend had to pull the covers over her face to fall asleep. I had a great view into the apartment across the street at night.

8/10 Good

sharon, sacramento, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and modern
Large and spacious apartment close to major sights and within walking distance to shops and restaurants.
Response from Michael on 3 Nov 2016
Dear Sharon, Thanks for staying with us. Hope to welcome you again !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best area to stay to explore Brussels
We were welcomed by Adrian and had an excellent, comfortable stay. The apartment is very large, new, and well serviced in a great location.
Response from General Manager on 6 Oct 2016
Thank you very much for your comment. Very happy I could help you. Hope to welcome you again ! Adrien

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
it was nice apartment
it was comfortable to stay and clean
Response from General Manager on 6 Oct 2016
Thank you for your comment. Hope to welcome you again !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, Clean and Pleasant
Short notice booking. Sweet Inn were active in making contact to arrange welcome at the apartment when we arrived. Apartment is one of many in a large complex - behind a non-descript entrance - a few minutes walk to the north of the Grand Place. Friendly welcome. Apartment was spacious and clean. Wi-Fi and multinational TV channels.
Response from General Manager on 6 Oct 2016
Thank you very much for your comment. Hope to welcome you again !

10/10 Excellent

Graham, Brighton UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central apartment.
We checked in to this apartment on Sunday afternoon, unfortunately at 05.30 Monday morning we were woken by some building work opposite. When I phoned Sweet Inn, they found us alternative accommodation in about 1/2 hour, sent a representative and moved us to another apartment [a little further out]. This service was excellent, and I recommend Sweet Inn apartments to anybody who prefers apartments to hotels. Both apartments were well built, very well furnished, comfortable, and very well equipped. The second apartment was very quite, with outside area overlooking a "segrum" roof!
Response from Michael on 6 Oct 2016
Thank you so much for your good comment. Hope to welcome you again !

6/10 Okay

Mikel, España

Travelled with family
Liked: Cleanliness
Es grande y céntrico , no me gusto la poca comunicación ( funcionamiento de tv) no había sumidero en la ducha y olía muy mal y el último día nos cambiaron la cerradura de la puerta por medidas de seguridad y tuvimos que cambiar la ruta para ir a por las nuevas llaves
Stayed 4 nights in Dec 2019

6/10 Okay

Peter

Disliked: Cleanliness, room comfort
Centralt beliggende lejlighed
Sweet in lejligheden var møbleret med de billigste møbler og sengene var stenhård. Dertil var der meget larm fra gaden hver nat. Køkkenet var mangelfuldt med for få glas og kopper.
Stayed 4 nights in Jul 2019

6/10 Okay

Daniel, Barcelona, es

Travelled with family
Liked: Cleanliness, staff & service
Bien por estar cercano al centro y bien comunicado. La entrada al edificio es mediocre y no huele bien. La bañera no traga agua y bastante ruido por obras.
Stayed 3 nights in Apr 2019
Response from J. Mansur E-reputation on 3 May 2019
Estimado Daniel, gracias por tus comentarios. Nos alegra saber que te gustó tu apartamento y su ubicación. Este apartamento se encuentra en un animado barrio de Bruxelles. Sweet Inn cuenta con muchos apartamentos en la ciudad. Nos complacerá recomendar un apartamento en una zona más tranquila para su próxima estadía con nosotros. ¡Esperamos darle la bienvenida pronto en Bruxelles o en cualquier destino de Sweet Inn!

6/10 Okay

Verified traveller

Stayed 5 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
悪夢。到着次第、机の上はザラザラ、床もザラザラ、全く掃除した気配なし。部屋の隅は埃と髪の毛が山積み。食器は使用後で汚れたままの物が戸棚に入っている。不潔過ぎで健康被害を感じたため掃除機をかけようにもフィルター詰まりで赤マークが付いていてフィルターを開けると、髪の毛や埃でフィルター容器が満杯。まず掃除機の掃除から始めた。やっと到着した深夜から大掃除。乾燥機無し。食洗機は故障で一度も使えず。洗濯機は生乾きのタオルが20枚ほど満杯に入っていた。臭くてカビだらけのタオルを出して、洗濯機内の掃除もした。途中30時間程ヒーターとお湯が止まって、お風呂、ヒーター無しの生活。普段より家事をした。最悪過ぎてこの様な悪質な業者を掲載するエクスペディアにも疑問しかない。消費者センターにも海外の事だからと相手にされないだろうが、高額な買い物でもあるため明日電話する。これからブリュッセル行く方、ここだけは絶対避けてください。観光するどころか家事に追われ、風呂無し大掃除に追われるだけです。
Stayed 8 nights in Feb 2019
Response from J. Waller, Customer Relations Representative on 5 Mar 2019
Dear guest, thank you for taking the time to provide your feedback. We sincerely apologize the apartment did not meet our quality standards in terms of cleanliness. Our team has been in touch with you throughout your whole stay and the apartment has been cleaned again. The issues regarding the hot water and the heater have been addressed by the syndicate of co-owners of the building. You also received a refund which I hope you found satisfactory and up to your expectations. Please believe that Sweet Inn strives to offer you the best experience in terms of location, comfort and service and we hope to welcome you again in one of our destinations for a more enjoyable stay. Best regards, J. Waller, Customer Relations Representative

8/10 Good

Svetlana

Liked: Staff & service, property conditions & facilities, room comfort
Аппартаменты на Серебрянной улице
Мне понравилась быстрая и удобная регистрация в аппартаментах, месторасположение, дизайн. К квартире необходимо заменить диван (спать на нем невозможно)))))
Stayed 7 nights in Jan 2019
Response from J. Waller, Customer Relations Representative on 12 Feb 2019
Thank you Svetlana for your feedback. We are pleased to hear you enjoyed the work of our designers as well as the prime location of the apartment. We hope to welcome you again in Brussels or in any other Sweet Inn destination!

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from J. Waller, Customer Relations Representative on 29 Jan 2019
Thank you Virginia for your positive feedback, we hope to welcome you again for your next Sweet Inn experience!

8/10 Good

Verified traveller

Stayed 5 nights in Sep 2018
Response from J. Waller, Customer Relations Representative on 25 Sept 2018
Thank you for your feedback, we hope to welcome you again in the near future for your next Sweet Inn experience!

4/10 Poor

Heejoon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치는 정말 good 그러나 청소 상태가 정말 아니었습니다 또한 이불은 덮고 자기에는 너무 더러웠고 비치된 그릇도 해먹을 수 없을 정도로 심각 했습니다 위치는 정말 조으니 고려 해보셔야 할듯 합니다
Stayed 2 nights in Aug 2018
Response from J. Waller, Customer Relations Representative on 25 Sept 2018
Hi Heejoon, thank you for sharing about your stay. It is great to hear you enjoyed the apartment's central location. We apologize the cleanliness did not reflect our high quality standards. Had we known about this issue during your stay, we would have cleaned the apartment again. Sweet Inn aims to offer you the best experience in terms of location, comfort and service and we hope to welcome you again in one of our destinations for a more enjoyable stay. Please know we remain available all your stay long and would be pleased to assist you with any of your requests.

2/10 Terrible

J

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horriable smell in bathroom ,bedding seems hasn’t been change for a long time plus the kitchenware are not able to use since is too dirty
Stayed 2 nights in Jun 2018
Response from J. Waller, Customer Relations Representative on 20 Jun 2018
Dear J, thank you for your feedback. We are genuinely sorry to hear the apartment did not match our cleanliness standards. We at Sweet Inn take pride to offer you the best experience in terms of location, comfort and service and are disappointed we could not reach our goal. We apologize for the inconvenience and hope to welcome you again in our destinations for a more enjoyable stay. Best regards.

8/10 Good

Hans

Liked: Staff & service, property conditions & facilities, room comfort
Response from J. Waller, Customer Relations Representative on 22 May 2018
Thank you Hans for your evaluation, we hope to welcome you again with Sweet Inn in the destination of your choice.

10/10 Excellent

thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from J. Waller, Customer Relations Representative on 22 May 2018
Thank you Thierry for taking the time to share your feedback. We hope to welcome you again in Brussels with Sweet Inn.

10/10 Excellent

Supanan

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Response from J. Waller, Customer Relations Representative on 22 May 2018
Thank you Supanan for your feedback, see you soon for your next Sweet Inn experience!

10/10 Excellent

Elena, España

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartamento cerca del Centro
Este apartamento es ideal para familia, esta totalmente equipado y no se oye ningún ruido del exterior. Cerca del centro, lo que te facilita visitar sin necesidad de coger transporte. Hay varias paradas de metro a escasos 500 metros. Muy acogedor. Recomendable 100%
Stayed 4 nights in Mar 2018
Response from J. Waller, Customer Relations Representative on 23 Apr 2018
Hola Elena, muchas gracias por su comentario y sus fotos. Estamos muy contentos de que haya disfrutado de su estancia y mas especialmente de la ubicacion muy central del apartamento. Sweet Inn tiene el objetivo de ofrecerle la mejor experiencia posible en terminos de ubicacion, confort y servicios. Nos alegra saber que estuvimos a la altura de nuestro estandar de calidad y esperamos recibirle de nuevo para su proxima experiencia en Bruselas... o en cualquier otro destino.

8/10 Good

Abdelkrim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appartement très très bien situé ... À 2 pas de la rue neuve et 5 min à Pied de la grande place Trésor bien isolé , propre , contact avec l’agence très facile avec l’application mobile ...
Response from J. Waller, Customer Relations Representative on 25 Apr 2018
Merci Abdelkrim pour votre retour si positif. Nous sommes ravis de savoir que l'emplacement de l'appartement vous ait plu, tout comme l'utilisation de notre application. Nous espérons vous accueillir de nouveau avec Sweet Inn dans un futur proche.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Things are clean and tidy, staff was friendly. Not all the electrical sockets works and one of the sofa arm was broken.
Stayed 5 nights in Feb 2018
Response from J. Corcos, Customer Relations Representative on 1 Mar 2018
Dear guest, thank you for your positive feedback. We are delighted to hear you had a nice stay and that you found all the amenities you needed. We will promptly fix the issue you encountered, thank you for letting us know. Our goal at Sweet Inn is to offer you the best experience in terms of location, comfort and service and we hope to welcome you again in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location molto comoda
Appartamento molto spazioso con due camere da letto in una location molto centrale (5 minuti a piedi dalla Grande Place). L’appartamento è dotato di un solo wc che per famiglie numerose rimane un po’ scomodo.
Stayed 2 nights in Nov 2017
Response from J. Corcos, Customer Relations Representative on 13 Dec 2017
Dear guest, thank you for sharing about your stay. We are pleased to hear you found the apartment spacious and enjoyed its location. We hope to welcome you again with Sweet Inn, in Brussels... or in any other destination! Please know we are available and will do our best to help you find the apartment that would best suit you. All the best.

10/10 Excellent

Maxence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017
Response from Suheil on 13 Dec 2017
Thank you Maxence for your positive feedback. We hope to welcome you again with Sweet Inn! J. Corcos, Customer Relations Representative