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Reviews of SACO Bristol- West India House

4 out of 5
SACO Bristol- West India House
2-4 Welsh Back, Bristol, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 43 out of 76 reviews" "
Rating 8 - Good. 27 out of 76 reviews" "
Rating 6 - Okay. 2 out of 76 reviews" "
Rating 4 - Poor. 3 out of 76 reviews" "
Rating 2 - Terrible. 1 out of 76 reviews" "

9.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

WILLIAM

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Easy check-in process, good location. Very useful having a small kitchen in the property. Only downside is that we were staying for a week, noting that the property is not serviced everyday, and the coffee/teas/toilet paper ran out very quickly.
Stayed 7 nights in Dec 2023

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
An excellent place to stay while in Bristol. Close to city centre and station. Very clean and lovely place. Communication by host was perfect. Will definitely use again. Thank you!
Stayed 2 nights in Oct 2023

10/10 Excellent

Bethany

Liked: Cleanliness, room comfort
Lovely For A Couple’s City Break
Really lovely flat, looks even better than the pictures. My partner and I were very happy about the place.
Stayed 3 nights in Sep 2023

10/10 Excellent

Paul

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Sally

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Great centrally located studio
The studio apartment I had was perfect for my 5 night stay. Central, secure, walkable and super convenient! The apartment I had was #11 on the 3rd floor, facing the street. Through there was street noise from the bar below it didn’t bother me, however if you’re a light sleeper it could be problematic. Also, the door leading to the apartment front doors would slam shut pretty loud when other tenants would let it close on its own. The kitchen was very well stocked with flatware and cookware. Fridge worked great and the washer/dryer combo worked great as well and they even supplied me with detergent! Just keep in mind combo dryers take hours to dry a medium size load of laundry. There’s a QR code to guide you how to use all the appliances properly. The shower pressure was great and the bathroom was pretty big. The sitting area was so comfortable to have and the bed itself was really comfy. Though there isn’t air conditioning, they do provide you with a huge fan. I never used it but when it got warm I just cracked the windows open a bit to let fresh air in. The good thing is the sun didn’t shine straight into the apartment so it would cool down fast and easy. Aside from food, the only thing I needed to purchase was paper towels. This was my 2nd time in Bristol and I’d easily stay here again and would probably request the same apartment for future stays.
Stayed 5 nights in Jul 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2023

8/10 Good

M

Liked: Cleanliness, room comfort
Very convenient
Nice accommodation. Comfortable and clean. Great location.
Stayed 1 night in Nov 2022

8/10 Good

Duncan

Stayed 1 night in Nov 2022

8/10 Good

john

Travelled with group
Liked: Cleanliness, room comfort
Mixed.
Two couples. One had a lovely second floor apartment, the other a spacious but hot basement with a view of a dirty yard.
Stayed 2 nights in Oct 2022

10/10 Excellent

Bernard

Liked: Cleanliness, room comfort
Superb apartment
Location was excellent. Basic kitchen equipment. Every appliances worked well. Doors inside the apartment were very noisy and needed adjustment and also more door stoppers. A coffee machine would have been nice instead of coffee packets. However the apartment was quiet even if facing the street. In a word, excellent choice. We would go back and most certainly recommend it.
Stayed 4 nights in Sep 2022
Response from COVE West India House on 3 Oct 2022
Dear BernardThank you for choosing West India House as your home away from home and thank you for taking your time to write us this review, and will take your ideas onboard. I am pleased to learn you had a good stay with us. We look forward for your next stay Kind regards Adrian - Apartment Manager

8/10 Good

Ann

Liked: Cleanliness, amenities, property conditions & facilities
The area is quite noisy, the dripping tap was complained about but not repaired. It was very complicated to ‘check-in’ staff were v helpful but will not repeat a booking
Stayed 2 nights in Jun 2022
Response from Cove - West India Team on 2 Jul 2022
Dear Ann, Thank you for choosing Cove West India as your home away from home. Thank you for also taking the time to leave this review. We are sorry to hear that you had this experience at Cove - West India House and that you had difficulty checking in. We have taken this criticism and we will use it to better our service we provide our guests. We also hope this does not deter you from giving our properties another chance. Kind regards Adrian and the Cove - West India House team

8/10 Good

Eloise

Stayed 1 night in Jun 2022
Response from Adrian and the SACO Broad Quay team on 26 Jun 2022
Dear Eloise, Thank you for taking time to leave this review. Thank you for choosing SACO Broad Quay as your home away from home. Hope to see you soon. Kind regards, Adrian and the SACO Broad Quay Team

10/10 Excellent

Sarah

Liked: Cleanliness, room comfort
Great location
Had a bit of trouble finding the location but called the office number and the gentlemen helped and it was just round the corner. The room was lovely, very clean, everything we needed. Great location for restaurants and bars only 5 mins walk to narrow quays.
Stayed 1 night in May 2022
Response from Adrian and the Cove West India team on 15 May 2022
Dear Sarah, Thank you for taking time to leave this review. Thank you for choosing SACO Broad Quay as your home away from home. We hope to see you again soon .

10/10 Excellent

Sarah

Stayed 1 night in Apr 2022
Response from Adrian and the Cove west India team on 2 May 2022
Dear Sarah, Thanks for taking the time to leave this review. Thank you for choosing SACO Broad Quay as your home away from home. We appreciate your time to leave this feedback, we hope to see you again soon. Kind Respect, Adrian and the Cove west India team

10/10 Excellent

Hannah

Travelled with group
Liked: Cleanliness, room comfort
Great central location
Great place in brilliant location, so straightforward, very eco focused. Couldn’t beat it!
Stayed 1 night in Apr 2022
Response from Devon on 25 Apr 2022
Dear Hannah, Thank you for choosing Saco Broad Quay as your home away from home. We appreciate you taking this time to leave this review. We are really pleased to hear you enjoyed your time will us. We look forward to welcoming you in the future! Kind regards Adrian and the Saco Broad Quay reception team

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property and great location would recommend.
Stayed 1 night in Feb 2022
Response from Adrian on 27 Feb 2022
Dear Luke Thank you for taking the time to leave us this review I am pleased to learn you had a 5 star stay with us and we look forward to see you again. Adrian and the SACO Broad Quay team

10/10 Excellent

Andrew

Liked: Cleanliness, room comfort
Outstanding property, very easy entry proceedure, very well located. Be prepared for expensive overnight parking.
Stayed 2 nights in Dec 2021
Response from Adrian - Apartment Manager on 15 Dec 2021
Dear Andrew Thank you for taking time to leave this review. Thank you for choosing COVE West India House as your home away from home. We really appreciate your positive feedback and hope that you will stay with us again soon. In regards to the parking, we can now get a discounted rate for our customers and so if you do stay with us again please do give us a ring and we can let you know more information. Kind regards

8/10 Good

Chris

Disliked: Cleanliness
Ok but no cigar
We were five minutes early and the room wasnt ready( that took another 15 minutes). Very good location and room well appointed but let down by black mould in the shower compartment
Stayed 1 night in Nov 2021
Response from Nathan Brembah - Apartment Manager on 1 Dec 2021
Dear Chris, Thank you for taking time to leave this review. Thank you for choosing COVE West India House as your home away from home. We appreciate your feedback and we will look to improve on this in the future. We hope this does not deter you from staying with us again. Kind regards,

10/10 Excellent

Sam

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021
Response from Nathan Brembah - Apartment Manager on 1 Dec 2021
Dear Sam, Thank you for taking time to leave this review. Thank you for choosing COVE West India House as your home away from home. Kind regards,

8/10 Good

Kitti

Liked: Cleanliness, room comfort
The apartment was really clean and nice. The shower was warm and the bed was comfortable to sleep in. The only negative thing I can mention is the noise. We were unlucky with the dates as there was some work done under our window. They were putting up nets and other stuff against the pigeons not to come to the windows but it seemed it didnt stop them. Most of the time we woke up for the noises. Overall I would recommend the place for everyone who is going for a city break to Bristol. The location of the apartment is really good. Everything if for walking distance.
Stayed 4 nights in Nov 2021
Response from Nathan Brembah - Apartment Manager on 1 Dec 2021
Dear Kitti, Thank you for taking time to leave this review. Thank you for choosing COVE West India House as your home away from home. We appreciate your feedback and look forward to welcoming you back in the future. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
A great place to stay - very comfortable. Lovely view of the river. Would recommend.
Stayed 1 night in Oct 2021
Response from Nathan Brembah - Apartment Manager on 1 Dec 2021
Dear Guest, Thank you for taking time to leave this review. Thank you for choosing COVE West India House as your home away from home. We appreciate your feedback and look forward to welcoming you back in the future. Kind regards,

10/10 Excellent

sadia

Travelled with family
Liked: Cleanliness, room comfort
Amazing location
Great location. Easy to access. Clean and confortable.
Stayed 2 nights in Aug 2021

4/10 Poor

Sasha

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2021

4/10 Poor

Imogen

Disliked: Cleanliness, room comfort
Avoid at all costs
Fridge didn't work (let the management know, they did nothing about it and I was there for 5 nights in 28-32 degree weather). The WiFi password didn't work or was out of date. The room key system was ripped out and a new system installed while I was out exploring, with literally zero consideration for how this would impact on my stay. Shockingly poor.
Stayed 5 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Ok but poor communication
Great amenities and clean apartment. However, we booked another property in Bristol and were asked to change a week before, which was annoying. Very poor communication throughout with automated emails that made no sense. The noise from other apartments / guests in the hallway on the first night was awful so didn't sleep much. Outside ambient noise but as expected on the centre of Bristol. There was no recycling so for a longer stay wouldn't recommend if this is important to you (we took recycling home as were able). Like the fact ecover was the washing up brand of choice.
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was located in a good location for exploring Bristol. The common areas were clean and presentable although our apartment had signs of wear but was nothing to worry about. We did not receive the expected email to inform us of codes for access to the building and room. We rang the number on the door and was immediately told the codes over the phone so again problem sorted. Would stay again.
Stayed 2 nights in Jul 2021

8/10 Good

David

Business traveller
Liked: Cleanliness, room comfort
Has been better
Been here before always a great place to stay. On this occasion I was given the wrong access codes, and a funny smell consumed the upper floors
Stayed 1 night in Jun 2021
Response from Domenica on 26 Jun 2021
Dear David, Thank you for taking the time to review your stay at Saco West India House I am pleased you enjoyed your stay with us. I am disappointed to know some of our guests did not respect our strict "no smoking policy"; this will be investigated with our Head Housekeeper. I am extremely sorry that communication was not clear and you have received incorrect information. Your comment will be reported to our Front Desk team. We look forward to welcoming you in future Kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Perfect location, right by the waterfront and St Nicholas areas and a 5 min walk to the centre of town. Very spacious, quiet and clean. Will book again.
Stayed 2 nights in Jun 2021
Response from Domenica on 9 Jun 2021
Dear Guest, Thank you for taking the time to review your recent stay at Saco West India House. I am pleased the location was convenient and you could fully enjoy what Bristol has to offer. We take pride of the cleaning service provided at our property. I am delighted you found your apartment to be cleaned at a high standard. Your comment will be feedbacked to our Head Housekeeper. We will be happy to welcome you again for your future stays in Bristol Kind regards

6/10 Okay

Gerald

Liked: Cleanliness
Poor checkin process
I was not receive any email for checkin instruction. When i tried to call hotels.com hotline, she told me that she cant contact reception and suggested to go to the other saco property which is hundreds of yards away! I got so annoyed coz i was so tired already. I tried calliing reception again and finally someone help me for checkin. It took me 45mins for checkin!! Hotel.com tried to call me again when i am already inside the room. They explained that saco was not able to send the instruction because they dont have my email. Obviously there is very poor controls and communication between saco and hotels.com! The property is well maintained as i also stayed here for two weeks 5yrs ago. Management is just very poor esp.
Stayed 1 night in May 2021

10/10 Excellent

David

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2020

10/10 Excellent

David

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2020

8/10 Good

stephen

Liked: Cleanliness, room comfort
Easy instructions of how to access property, noce and clean, excellent shower! Only complaint would be light under doorway to outside hall is distracting at night, we had to put our bags across the door to hide it
Stayed 2 nights in Oct 2020
Response from Aggy on 20 Oct 2020
Dear Guest, I would like to thank you for taking the time to post your review following your departure from SACO West India House I am pleased to read you had an enjoyable stay and we look forward to welcome you back in the future. Kind regards Aggy Bajdor Apartment manager

10/10 Excellent

Suntai

Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Great- faultless
Stayed 1 night in Sep 2020
Response from Aggy on 20 Oct 2020
Dear Guest, I would like to thank you for taking the time to post your review following your departure from SACO West India House. I am pleased to read you had an enjoyable stay and we look forward to welcome you back in the future. Kind regards Aggy Bajdor Apartment manager

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, room comfort
Perfect for a break in Bristol
We stayed in the two bedroom apartment. It was really well equipped and really clean and comfortable. The apartment has everything you could need and is so convenient for the chance to make the most of a stay in Bristol. The only negative is the lift is very small, but that is a very minor inconvenience.
Stayed 4 nights in Aug 2020

10/10 Excellent

ross

Business traveller
Liked: Cleanliness, room comfort
Fantastic place.
Stayed 1 night in Mar 2020

8/10 Good

Jan

Liked: Cleanliness, room comfort
A great location in Bristol
Very well situated apartment. Spacious and very clean. Only negative was check in. As directed we called the given number for instructions and a voicemail asked us to leave a message. No one called back so we tried again 5 times throughout the day. I finally e mailed just before check in time and someone called me immediately. Apparently the number given was not manned on a Sunday! Not helpful if you are checking in on a Sunday! Needs reviewing. We enjoyed our stay and would use again.
View from the apartment
Stayed 1 night in Mar 2020

8/10 Good

Mike

Business traveller
Liked: Cleanliness, room comfort
great location but a few in-room things not right
This is a lovely position in Bristol, next to the Bridge & Mercure. Access via keycodes all fine. Top class penthouse location, but drain odours and a non-functioning TV (plus an incorrect WiFi code) caused a few niggles
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - clean and safe
Very good quality accommodation- well maintained - great location
Stayed 1 night in Mar 2020

10/10 Excellent

Marek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent - very efficient service, easy to check in and room was excellent - very clean - would highly recommend
Stayed 1 night in Mar 2020

10/10 Excellent

Graham J.

Liked: Cleanliness
Great experience
Apartment had everything we needed for a weekend stay. Great customer service. Would book SACO again.
Stayed 2 nights in Feb 2020

8/10 Good

Marc

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good location.
Great location. Had some initial issue getting in as hadn’t been sent in instructions and no reception, however this was resolved swiftly. Big apartments with everything you need. A little bit tired in places but clean and would use again.
Stayed 2 nights in Feb 2020

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good ... except the tv reception
Nice spacious apartment. Great location, the freeview reception on the tv was terrible however. Unwatchable. Fortunately the wifi is very good.
Stayed 1 night in Dec 2019
Response from Aggy on 11 Dec 2019
Dear Tom, Thank you for taking the time to reviewing your stay in SACO West India House. I am glad to read the wifi was very good, and I am sorry to heard you experienced some issue with freeview your TV but rest assured this has been fed back to our maintenance. We do hope you will stay with SACO West India again in the future. Kind regard, Aggy Bajdor Apartment Manager

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and ease of access. Well equipped, spacious and clean.
Stayed 2 nights in Nov 2019
Response from Aggy on 20 Nov 2019
Dear Guest, I would like to thank you for taking the time to review your recent stay with us here at SACO West India House. It is with such feedback that we can improve our customer journey. I am glad to read you had found your apartment with easy access, spacious,clean and prime location. We do hope to welcome you back in the future. Kind regards, Aggy Bajdor Apartment Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in, very central in Bristol, comfortable bed and very good facilities. Only downsides were it's right next to a Brew Dog pub so there's alot of people outside making noise up until midnight - otherwise excellent.
Stayed 3 nights in Apr 2019
Response from Aggy on 30 Apr 2019
Dear Guest, Thank you for taking the tie to leave your review following your recent departure from SACO West India House. I am pleased to read you enjoyed your apartment with easy check in process. I do apologies that you experienced some noise issues, due to our central location on the weekends this can prove hard to control. We are working closely with the neighboring businesses to try and keep this to a minimum. We do hope that you will stay with us again in future and experience everything that a SACO stay has to offer. Kind regards, Aggy Bajdor Assistant Apartment Manager

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from jon Wakeford on 5 Apr 2019
Thank you so much Sean for your positive review of SACO West India House. Its great to receive this and we look froward to welcoming you back to us in future. Kind regards Jon Wakeford Apartment Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Perfect location! A few things were broken in the apartment that over my time wore out and it was a little noisy on the weekends cause of the bar next door. But beyond that is was great!
Stayed 12 nights in Feb 2019
Response from jon Wakeford on 25 Feb 2019
Thank you for your review of SACO West India House. If anything should wear out in our apartments through use, we are very quick to replace these with new. I trust this was your experience and thank you for your review. Kidn regards Jon Wakeford, Apartment Manager