Search Hotels Near Bristol Commons Shopping Center, Bristol

"I travel frequently and am comfortable staying in modest hotels as long as they are clean and safe. Unfortunately, The Capitol Hotel in Hartford raised serious safety concerns and appears to be significantly misrepresented online. The property does not resemble the photos on Expedia. The exterior is extremely run down, and the covered entrance had large holes in the roof with exposed pipes and roofing material hanging down, giving the immediate impression that the building is poorly maintained. My daughter arrived around 11 PM after a late flight. When she entered the lobby there were multiple people sleeping on the floor and in chairs, and she overheard the front desk telling someone without a room that they could sleep in the lobby for the night. This did not feel like a safe or properly managed environment for guests arriving late at night. While the room appeared old but generally clean, the bed was two box springs with only a thin mattress topper instead of a proper mattress, which is completely unacceptable and clearly not what is represented online. The listing also advertises a fitness center, but the front desk confirmed there is no gym. The television only received one channel. These issues reflect clear misrepresentation of the amenities advertised on Expedia. When I arrived the next morning, I was so concerned by the property conditions that we immediately checked out and left. Travelers should be aware that the actual conditions of this property"

"Didn't use Internet. Staff invisible most of the time we were there. They closed the bar WAY too early on a Saturday night."

"All was excellent, definitely i will stay there in the future. "

"Was perfect for our overnight stay. Breakfast was great with lots of options, desk folks were friendly."

"Yes"

"Average clean rooms, pool small, pizza Resterant good. Staff great at hotel and Resterant. "

"Very recommended hotel"

"Everything was nice…"

"I booked 3 rooms for the weekend and all of them has bed bugs. We could not sleep at all, I had multiple bedbugs bites and went down at 3”2am asking for another room which they did But it had the same problem Bed Bugs. We decided to leave around 6am and had to come back around 10am to ask the manager for a refund which he was already aware because the night Receptionist asked for a refund of my money because he was aware of this problem. Terrible experience in this location."