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"Your on the ground staff is excellent. Every interaction we had was kind and welcoming. However, your building and amenities are falling apart and the poor staff can’t seem to do much about it. It seems like things are in a shabbier condition than the price tier and advert claims for the kind of hotel you’re trying to be; which is sad and too bad. "

"Great property. Convenient location and close to so many restaurants. "

"Stayed in one of the premier rooms. It was older and needed updating. Beds were comfy tho. Walking distance to Union Square lots of places to eat nearby. "

"Speedy check-in! Good location! Walking distance to main attractions and shops nearby. First time in SF. I chose this hotel for my bday weekend. My only complaint is the bar/restaurant staff. The one doing breakfast seemed annoyed that I chose to eat elsewhere. I went back for dinner. The dinner staff was not attentive at all. My plate sat on my table after I was finished for quite some time. The same can be said for my empty glass. Finally, on my way out, I tried again (third time, three different employees); they refused to accept the drink vouchers I had received the night prior (for my birthday). Nowhere on the voucher it says “only one per day.” I was disappointed at the rudeness I experienced three different times. That would be my only suggestion: to work on being more welcoming to the guests, especially first timers that choose this hotel to celebrate a special occasion. "

"Nothing more to add"

"Photos are misleading. Despite showing newer hotel rooms in the photos, the hotel is very old. The rooms are outdated and very small. Daily room cleaning service is not provided. The location is great and the hotel is overall decently clean, but I would never have stayed there if I had seen photos of it's actual current conditions. Overall, I felt like I had stayed at a budget motel. "

"Great location, clean rooms and comfortable beds, scenic views, convenient drive to the city. Only issue is parking is expensive and should be free. "