Search Pet-Friendly Hotels in Brentwood Bay

"My room flooded and was caused apparently from another rooms bathroom leaking. They did not even send someone up to mop up the water. My laptop, AirPods, backpack, and chords/chargers were wet, and I have to pay to get my computer checked as some keys aren’t working. They gave me one night off my final transaction, and upon asking if there was anything else they can do for me, the manager said “one night is already a lot.” Disappointed, I come in April every year and usually enjoy it and previously have been happy every stay, but this incident ruined it for me. "

"A beautiful hotel with a rich history! You can't beat the view of the harbor and location for activities. Plus, the Visitor's Center, harbor taxies and tour busses are all within a block. The staff was so friendly and professional. The rooms were awesome, with great beds and pillows. My only complaint is that some rooms have you check in on the 1st floor vs the main lobby. However, the bell hops will assist you with getting you and your luggage there. If you drive a SUV, you won't be able to self-park in the garage. However, the staff will park your car for you in their private lot. I would highly recommend a stay at the Fairmont Empress. Don't forget to book tea!!"

"The room was clean, the staff were very helpful and friendly, parking was safe and breakfast was exceptional. There was even a Nespresso machine in the room! This is such good value. We were on the main floor and was surprised at how quiet our room actually was."

"coffee was great thats we had"

"The hotel is very dated and I would not qualify it as 3 stars. The staff were kind and the bed and bathroom were clean however, the rooms are a mismatch of furniture with old finishes. The vinyl flooring was cracked. The bathroom fan was automatic with the light and sounded like a 747 was flying in. The coil burners in the kitchenette also seemed like a fire hazard."

"Great room, older hotel"

"Beautiful and relaxing lobby setup, overall very clean, friendly staff, modern facilities, with a pool anda hot tub."

"Room was clean, housekeeping responsive with towels blankets pillows. Had room service but was dinner not breakfast. Did not try hot tub nor did I have a jetted tub. Please note that you may want to ask this location to make sure you do not have a room with mixed up TV channels as the guide is inaccurate and there were only 2 basic channels with tons of commercials. So may want to ask and think about this one if you have kids. We had a double queen with balcony. "

"The rooms I had at the Chateau Victoria were exceptionally clean and the public areas around the building were well taken care of. I also enjoyed several meals in the dining room on the 18th overlooking the city. Not only eas the birw"