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"Good location. Clean hotel. Our room was quite dark. Shower dreadful"

"Excellent location, fabulous room and breakfast"

"Hotel staff were friendly and helpful. The room (courtyard suite) was tired- chairs needed cleaning and foam in seats replacing, the wooden furniture was chipped. The spa was not good, staff were on phones and chatting at the reception area, meanwhile the changing rooms were full.if discarded slippers and towels and leaves from outside. The pool and decking area was also not kept clean and didn't look cared for (paper cups, weeds (nettles) and empty bin bags. There was a member of staff sweeping at the time we were in the pool but he wasn't doing it particularly thoroughly and swept around piles of seeds and leaves from the trees. The spa terrace and changing rooms were too small for the number of people using them so it didn't feel very relaxing. The hotel terrace was a nice, calm place to sit, as was the lounge and the staff were very friendly. The breakfast was disappointing. Continental was 20 and there was very limited choice of pastries, meats, cheese and bread. The cooked was £26 and didn't feel like much more than I would get at a premier inn breakfast, bacon was pale, packet hashbrown and watery scrambled egg.fab location for bath city centre and front gardens were relaxing and well maintained. Not good value for money and disappointing for a 5 star hotel."

"Arrived at the hotel, check in was easy, staff were great no issues at all."

"Excellent place to stay."

"It's really hard to rate this hotel as it's not really like any hotel I've stayed in. Locating it wasn't easy nor was working out how to find reception. When I finally found it, the lady checking me in was excellent but overstretched meaning a long wait. There were however a few very comfy lounges (yes at least 3 rooms) which if you were lucky enough to find the bar were nice albeit eccentric places to sit (unless you don't like deer heads and weird art) Finding the bar didn't mean anyone was there to get you a drink. Dinner was reasonably priced at £45 set menu except they charged extra for sides and I was not allowed to take my dessert back to my room. What a ridiculous rule. My room was in a second building that again had no signs so I just guessed where to go and greeted with tacky paper signs including the one for the broken lift. Nice big and comfy room but very dark and broken lock Stunning views and scenery especially if in shepherds huts. In short this hotel could be epic. Is a nice place to stay I just didn't enjoy staggering around with my bags trying to find help or even a drink let alone the toilets. And my last gripe. Breakfast doesn't start till 8:00 so I didn't get to try it. With lots of guests going to badminton you'd think they'd try and support them by starting earlier Except for the receptionist lady nothing about it suggested they cared about the guest experience."

"Wonderful!! Great location."

"Clean room. Friendly staff "

"A lovely welcome with friendly staff throughout the hotel. The rooms were tastefully decorated and well maintained."