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Reviews of Elstead Hotel

3 out of 5
Elstead Hotel
12-14 Knyveton Road, East Cliff, Bournemouth, England

Reviews

8.4

Very good

Rating 10 - Excellent. 377 out of 915 reviews" "
Rating 8 - Good. 368 out of 915 reviews" "
Rating 6 - Okay. 115 out of 915 reviews" "
Rating 4 - Poor. 37 out of 915 reviews" "
Rating 2 - Terrible. 18 out of 915 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Patrick

Travelled with partner
Bit dated but nice quirky hotel with friendly helpful staff and a nice swimming pool and steam room and gym. Would stay again
Stayed 2 nights in May 2024

2/10 Terrible

Ayman

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Meant to have “Nordic SPA…. !” Sauna not operational, steam room is a disgrace, and cold pool… I am not sure what’s Nordic and what’s SPA there. On top, men showers and changing rooms are filthy, mould in showers looks settled for years… Breakfast… what breakfast…? Asked for fried eggs… answer was No… this is what we have… Sat on a table with my partner, then next table were told to move as they were 2 on a table for 4…! Rude manners when telling off guest…. All in all, the good thing is that we were there for one night. I would never recommend this place, no wonder we are abused by this kind of services and facilities in UK… Please go to similar range of hotels in Poland, Spain, Croatia,..etc. And you would appreciate the level of facilities and people who really appreciate your business.
Stayed 1 night in May 2024

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that it was a traditional, old hotel. Yes it needs a bit of doing up but the facilitates were good, it was well located and alk the staff were polite and attentive to us and each other
Stayed 2 nights in May 2024
Response from Susan on 18 May 2024
Dear KeithThank you so much for taking the time to write this review we appreciate it.We are happy that you enjoyed your stay with us and hope to be able to welcome you back in the futureAll comments are passed on to the managerKind RegardsReception

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the warm welcome even though we arrived late and the staff were so friendly and helpful!
Stayed 3 nights in May 2024
Response from Susan on 18 May 2024
Dear LindaThank you so much for taking the time to write this review we appreciate it.We are happy that you enjoyed your stay with us and hope to be able to welcome you back in the futureAll comments are passed on to the managerKind RegardsReception

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found this to be a really good place to stay in Bournemouth. Staff were extremely helpful, great to have a pool which was good. Very good value especially considering it included breakfast which was also good. Super convenient for the station and only 10 minutes walk into centre and 10 Minutes down to seafront. Good to be able to support a local hotel as there are a lot of chain hotels in the area. Will definitely stay again.
Stayed 1 night in Apr 2024
Response from Susan on 18 May 2024
Dear KevinThank you so much for taking the time to write this review we appreciate it.We are happy that you enjoyed your stay with us and hope to be able to welcome you back in the futureAll comments are passed on to the managerKind RegardsReception

8/10 Good

Shona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to centre of Bournemouth with free parking. So convenient to train and bus stations too.
Stayed 2 nights in Apr 2024
Response from Susan on 18 May 2024
Dear ShonaThank you so much for taking the time to write this review we appreciate it.We are happy that you enjoyed your stay with us and hope to be able to welcome you back in the futureAll comments are passed on to the managerKind RegardsReception

10/10 Excellent

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place plus pool and whirlpool is real value for money. All staff and service were lovely, friendly and kind. Facilities in the room were plentiful for a small family. Amazing value for money. Thank you staff.
Stayed 2 nights in Mar 2024
Response from Susan on 18 May 2024
Dear SarahThank you so much for taking the time to write this review we appreciate it.We are happy that you enjoyed your stay with us and hope to be able to welcome you back in the futureAll comments are passed on to the managerKind RegardsReception

8/10 Good

Colin, Lincoln

Liked: Cleanliness, staff & service
Not bad for a one night stay visiting friends. Friendly welcome from reception. The room was clean with plenty of tea and coffee, comfy bed and enough power sockets to charge phone and laptop etc. I can't comment on the leisure facilities as I didn't have time to try them. Breakfast was ok; although hash browns, beans and mushrooms would have been nice to have on the buffet. Free parking was most welcome. It's not the newest property; but perfectly good for a short break. For those evening drinks; it's about ten minutes walk to the start of the town centre drinking circuits. I would stay here again.
Stayed 1 night in Mar 2024
Response from Susan on 18 May 2024
Dear ColinThank you so much for taking the time to write this review we appreciate it.We are happy that you enjoyed your stay with us and hope to be able to welcome you back in the futureAll comments are passed on to the managerKind RegardsReception

10/10 Excellent

Nathan

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Brilliant and friendly team
Stayed 1 night in Feb 2024

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff are 100% on the ball, friendly and always happy to help, knowledgable about the area and hotel itself. Cleanliness and conditioning of the hotel was brilliant. Breakfast: could have more regarding fried breakfast not just 3 items. Cereal and continental breakfast brilliant
Stayed 2 nights in Feb 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Julie

Stayed 3 nights in Feb 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an absolute gem in the middle of Bournemouth. Staff were very nice, particularly the lady receptionist on duty from 3 pm to 10 pm. She couldn't have done more for us but we didn't get her name. Thank you SO much for your interest and assistance. Hotel in need of a little TLC but apparently it is going to be replaced by apartments. Very sad. Rooms were nice and comfortable, leisure facilities a very welcome addition. An excellent place to stay.
Stayed 1 night in Feb 2024

8/10 Good

Issy

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

8/10 Good

Shona

Liked: Cleanliness, staff & service, amenities
Next door to property has building work. Staff are great but hotel is 'tired'. Needs money spending to modernise. Great location. Good value for money.
Stayed 4 nights in Feb 2024

6/10 Okay

Emi

Liked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

CHRIS

Stayed 1 night in Feb 2024

8/10 Good

Hannah

Travelled with partner
Disliked: Amenities
The property was more than suitable for our one night trip. The room was spacious and had plenty of tea/coffee as well as a nice mini fridge. Staff were also friendly and the property was clean (with signs of aging/damage). The only let down was the changing rooms (no lockers worked), the hot tub was part of the pool and therefore cold, and the steam room contained plastic chairs and had no steam. However, our primary reason for visiting the hotel was not for the spa facilities so they just felt like a bit of a bonus when booking.
Stayed 1 night in Feb 2024

8/10 Good

Mihaela-Elena

Stayed 2 nights in Feb 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly place
What sets this hotel apart is the staff. I arrived late and was given a very warm and friendly welcome from the lady on reception. Room was lovely very spacious and comfortable. Enjoyed the leisure centre facilities, would have liked the jacuzzi part a little hotter but great to have as part of the hotel. Breakfast was adequate but not amazing. Overall I’d definitely recommend as a good value place to stay in Bournemouth. Would definitely return due to the service I received.
Stayed 1 night in Jan 2024

8/10 Good

leighton

Liked: Cleanliness, staff & service, amenities
Never knew men could talk so much , unfortunately a guy next door talking very loudly until after midnight. Got little sleep Staff great
Stayed 2 nights in Jan 2024

10/10 Excellent

Hamid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Angelo

Elstead Review
The hotel was ok, nothing special. It has gone down in my estimation having stayed there before. In the past you get ask for eggs of your choice at breakfast, but now only scrambled eggs on offer. Also the sausages were not fresh - probably left overs from the day before and reheated ! The dressing table had stains on it, but for a short budget stay it was satisfactory. The plus side is you get free parking.
Stayed 2 nights in Jan 2024

10/10 Excellent

Gem

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay
Hotel very dated and a bit dirty. Price was affordable and service ok but still would not return
Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023

10/10 Excellent

Luke

Stayed 2 nights in Dec 2023
Response from Susan on 15 Dec 2023
Dear LukeThank you for taking the time to write this review we really appreciate it.We are happy that you enjoyed your stay with us and all comments are passed on to the ManagerKind Regards

10/10 Excellent

Thomas

Liked: Staff & service, property conditions & facilities, room comfort
Awesome stay
Stayed 1 night in Dec 2023
Response from Susan on 15 Dec 2023
Dear ThomasThank you for taking the time to write this review we really appreciate it. See you on the 17thWe are happy that you enjoyed your stay with us and all comments are passed on to the ManagerKind Regards

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short term stay impression.
The furniture and rooms were comfortable and clean and warm. The service was courteous and effecient. They did not have all services available due to retstricted catering. There was a lack of privacy dut to major building works outside the window and no net curtains. The heavy full drap curtains covered the only radiator and wasted the heat to the outside through the window and wall. KRR
Stayed 2 nights in Nov 2023
Response from Susan on 15 Dec 2023
Dear KeithThank you for taking the time to write this review we really appreciate it.We are happy that overall you enjoyed your stay with us and all comments are passed on to the ManagerKind RegardsReception

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great place
The hotel is run down but due to be demolished so I get they don’t want to spend out, the staff at the hotel make this place an enjoyable stay, rooms are lovely and very clean, rest of hotel is very tired but I understand
Stayed 1 night in Dec 2023
Response from Susan on 15 Dec 2023
Dear JaneThank you for taking the time to write this review we really appreciate it.We are happy that you enjoyed your stay with us and all comments are passed on to the ManagerKind Regards

10/10 Excellent

Erica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed 🛌 matter was too soft need new one My back really hurts sleeping on the bed
Stayed 1 night in Nov 2023
Response from Susan on 15 Dec 2023
Dear EricaThank you for taking the time to write this review we really appreciate it.We are happy that you enjoyed your stay with us and all comments are passed on to the ManagerKind RegardsReception

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Had a nice stay, just for one night. Decor is a bit dated but didn't affect our stay. Staff were very friendly and willing to help which made our experience more comfortable. We didnt get a chance to use the pool so cannot comment on this. Breakfast was ok, would have liked more choice for the cooked food, but did have a variety of cold foods. Overall it was an enjoyable stay and would go back again.
Stayed 1 night in Oct 2023
Response from Susan on 15 Dec 2023
Dear AnonymousThank you for taking the time to write this review we really appreciate it.We are happy that you enjoyed your stay with us and all comments are passed on to the ManagerKind RegardsReception

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Susan on 15 Dec 2023
Dear JohnThank you for taking the time to write this review we really appreciate it.We are happy that you enjoyed your stay with us and all comments are passed on to the ManagerKind Regards

6/10 Okay

Mr Robin M

Liked: Cleanliness, staff & service
Fine but dated
Good bits were friendliness and helpfulness of staff, large room, cleanliness and location. But the decor could definitely use updating, wifi and tv not working properly and the shower was weak. Perfectly ok for a short stay if modern/chic not important for you.
Stayed 1 night in Oct 2023
Response from Susan on 15 Dec 2023
Dear Mr RobinThank you for taking the time to write this review we really appreciate it.We are happy that you enjoyed your stay with us and all comments are passed on to the ManagerKind RegardsReception

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff very good friendly
Stayed 3 nights in Oct 2023
Response from Susan on 20 Oct 2023
Dear RonaldThank you for taking the time to write this review we really appreciate it and we are happy that you enjoyed your stay with us and hope to be able to welcome you back in the futureAll comments are passed on to the ManagerKind RegardsReception

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service
Very friendly staff
Stayed 1 night in Oct 2023
Response from Susan on 19 Oct 2023
Dear PaulThank you for taking the time to write this review.We are happy to see that you enjoyed your stay with us and we hope to be able to welcome you back in the futureAll comments are passed on to the ManagerKind RegardsReception

10/10 Excellent

Cezary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Susan on 19 Oct 2023
Dear CezaryThank you for taking the time to write this review.We are happy to see that you enjoyed your stay with us and we hope to be able to welcome you back in the futureAll comments are passed on to the ManagerKind RegardsReception

6/10 Okay

Tracy

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Arrived late afternoon, staff was un welcoming and didnt make you feel at home or at ease. Property is very dated and needs a lot of refurbishments doing. Room was very small and bed was hard. Although out of the hotesl control had very noisy neighbours. Breakfast buffet was small and disappointing, if you like just scrambled eggs, sausages and bacon you will be more than happy. No beans, mushrooms or tomatoes served. All in all it was a bed to get our heads down, wouldnt use it again.
Stayed 1 night in Oct 2023

6/10 Okay

Lynn

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good for what we paid but needs TLC
First impressions is that the hotel requires some TLC & modernisation & wouldn’t take much to do this a coat of white emulsion around the ground floor area would certainly brighten it up. However the room was clean & tidy & a fridge in the room was a bonus, unable to open windows so this may be a problem in the summer. For the money we paid it was value for money which included a basic breakfast, free car parking & gym with swimming pool again needed some TLC but I did use the pool area & nice extra. Overall it was ok for the money we paid. Staff very helpful especially receptionist who didn’t seem to go home
Stayed 2 nights in Oct 2023
Response from Susan on 19 Oct 2023
Dear LynnThank you for taking the time to write this review.We are happy to see that overall you enjoyed your stay with us and we hope to be able to welcome you back in the futureAll comments are passed on to the ManagerKind RegardsReception

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised and lovely staff.
An example of why to not judge a book by its cover. Great features in the family room. - fridge, ironing board and iron, lots of storage space, cot/ play pen for baby. Really lovely staff & service. Swimming pool nice and warm and they even provide bags to put your wet clothes into. 👏👌 Would definitely recommend and if in the area, stay again!
Stayed 1 night in Oct 2023
Response from Susan on 19 Oct 2023
Dear AnonymousThank you for taking the time to write this review.We are happy to see that you enjoyed your stay with us and we hope to be able to welcome you back in the futureAll comments are passed on to the ManagerKind RegardsReception

8/10 Good

Dorothy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good stay with excellent customer service
The location is quiet and very pleasant. First impressions entering reception are not favourable. The building is in need of modernisation and general upkeep. However, the staff more than make up for this, they were attentive and good at customer services. The continental breakfast was excellent as well as the swimming pool and gym facilities. I would definitely stay here again.
Stayed 2 nights in Sep 2023
Response from Susan on 19 Oct 2023
Dear DorothyThank you for taking the time to write this review.We are happy to see that you enjoyed your stay with us and we hope to be able to welcome you back in the futureAll comments are passed on to the ManagerKind RegardsReception

10/10 Excellent

m

Stayed 1 night in Sep 2023
Response from Susan on 19 Oct 2023
Dear MThank you for taking the time to write this review.We are happy to see that you enjoyed your stay with us and we hope to be able to welcome you back in the futureAll comments are passed on to the ManagerKind RegardsReception

8/10 Good

Paul

Stayed 1 night in Sep 2023

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Susan on 19 Oct 2023
Dear DaveThank you for taking the time to write this review.We are happy to see that you enjoyed your stay with us and we hope to be able to welcome you back in the futureAll comments are passed on to the ManagerKind RegardsReception

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with friendly staff
We thoroughly enjoyed our stay at the Elstead. Looking slightly dated on the outside, we were pleasantly surprised by the perfectly clean and well-kept rooms. The beds were comfortable and the bathroom was very spacious and modern. Breakfast was nice and the pool, steam room, and sauna were wonderful. Staff was always smiling and joking and happy to help with any requests.
Stayed 1 night in Sep 2023
Response from Susan on 19 Oct 2023
Dear AnonymousThank you for taking the time to write this review.We are happy to see that you enjoyed your stay with us and we hope to be able to welcome you back in the futureAll comments are passed on to the ManagerKind RegardsReception

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Susan on 11 Sept 2023
Dear AlanThank you for taking the time to write this review and we are glad that you enjoyed your stay with us and we hope to be able to welcome you back in the futureKind RegardsReception

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious room with easy walking access to beach and town centre
Stayed 2 nights in Sep 2023
Response from Susan on 11 Sept 2023
Dear SimonThank you for taking the time to write this review and we are glad that you enjoyed your stay with us and we hope to be able to welcome you back in the futureKind RegardsReception

2/10 Terrible

Xhorxhina

Disliked: Cleanliness
Disgusting bugs where people eat
This hotel is not clean. The dirties hotel I stayed at. You will see the dead flies by the window - you can also see my food. Also spiderwebs. Honestly disgusting
The dead files
Stayed 2 nights in Aug 2023

8/10 Good

Gareth

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Lovely stay, only let down by the hotel in the need of a revamp. All the staff were wonderful and trying their very best. The breakfast is awesome and for the cost I personally think they can charge a little more. The pool is a bonus, the sauna was great too. Again the changing rooms needs work to tidy them up. Would we stay there again…. YES
Stayed 2 nights in Aug 2023
Response from Susan on 1 Sept 2023
Dear GarethThank you for taking the time to write this review and we are glad that you enjoyed your stay with us and hope to be able to welcome you back to the hotel in the future.All comments are passed to the General ManagerKind RegardsReception

8/10 Good

Shaqir

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 7 nights in Aug 2023
Response from Susan on 1 Sept 2023
Dear ShaqirThank you for taking the time to write this review and we are glad that you enjoyed your stay with us and hope to be able to welcome you back to the hotel in the future.All comments are passed to the General ManagerKind RegardsReception