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Very welcoming and helpful staff. Good location. A very nice stay. (Would have liked a bedside lamp.)
Christopher
Stayed 1 night in May 2024
10/10 Excellent
Dennis
18 May 2024
Liked: Cleanliness
Clean and decor very stylish. Short walk to all the amenities .The only downside is the doors to the reception aren't open till check in at two so ater a long journey be prepared to find a toilet before hand if u arrive early. Would definitely stay again
Nice comfortable bed, lovely modern furnishings, walk to town centre if you want, quiet, lots of tea and coffee in room, nice shower room with nice smelling toiletries, big, light room.
No complaints.
Joanne
Stayed 1 night in Apr 2024
Response from Tien & Charlene on 22 Apr 2024
Hi Joanne, thank you for your kind comments. We look forward to you next visit.
Lovely room and excellent service. Only issue that we had was that the cups in the bedroom had been cleaned with something that left a bleachy taste in them. But asked for them to be cleaned which was done straight away.
A clean and recently refurbished hotel in Bournemouth close to the centre (BIC). Picking hotels around here can be tricky as some are a little tired and shabby, but this one seems to have been polished up nicely, and recently too. The rooms are a smidge on the small side but I’ll take that for the price and knowing it’s all in good condition with helpful staff - will book again
Tim
Stayed 2 nights in Feb 2024
Response from T&C on 20 Feb 2024
Hi Tim, we are pleased you enjoyed your stay. We look forward to seeing you again!
People were friendly and kind. We received a free upgrade to a room with a beautiful view. :)
Near the hotel, there are many charming local pubs, and its location is within walking distance from the sea. We also appreciated the fact that we were able to leave our luggage at the hotel after checking out.
Eleni
Stayed 2 nights in Feb 2024
Response from T&C on 20 Feb 2024
Hi Eleni, we are glad you loved the room and location. We hope you can stay with us again in the future.
Hotel convenient clean and spacious. Unfortunately radiators on bed room were not adequate enough and bedroom was cold also no heating in bathroom at all (radiator or towel rail) and was freezing. If staying more than 1 night would have complained
Patricia
Stayed 1 night in Dec 2023
Response from Tien & Charlene on 12 Feb 2024
Hi Patricia, we are sorry that you were not comfortable. Please let us know next time and we can help you adjust the heating in the room. Kind regards
We had a lovely 2 night stay at the Applewood. The lady on duty was very friendly and welcoming. The breakfast was lovely and the service was excellent.
Our family room was very clean and nicely decorated. It was cosy but more than enough room for the 4 of us with everything we needed including the lovely toiletries.
There were only a couple of things that would have made the stay absolutely perfect - There was no blind up at the bathroom window. It looks like it had previously been there as the track was there but there were no lats and the pillows were quite flat. That didn't take away from the lovely couple of days we had though, and if we are down in Bournemouth again, we would definitely book here again.
Amanda
Stayed 2 nights in Nov 2023
Response from Tien & Charlene on 12 Feb 2024
Thank you for your detailed review. We are glad you had a lovely stay. See you again soon.
The staff was very responsive to send us late check-in info after auf train was delayed for several hours because of a storm so we could get into our room after the official end of check-in time. The room was cozy and the bunk bed nice for the kids - the towel warmer was a nice touch. The only issue was that the room was left unlocked after the cleaning people tidyed it - it does not feel good to return to an open door when all our stuff is in the room (and there is no safe). Otherwise great place with personal touches!
Silke
Stayed 2 nights in Nov 2023
Response from Tien & Charlene on 12 Feb 2024
Hi Silke, we are pleased you had a great stay. We are sorry that the door didn't auto shut leaving your door unlocked after the cleaning. Our maintenance staff has rectified this.
The room was large. It had space for a table and 2 chairs. The shower was excellent. There was a generous amount of tea, coffee and milk. Staff were knowledgeable and helpful.
Christine
Stayed 2 nights in Oct 2023
Response from Tien & Charlene on 12 Feb 2024
Hi Christine, we are glad that you had a comfortable stay. We hope to see you again soon.
The hotel suited us as we were using it to explore Bournemouth and then to travel from to visit Poole after we checked out.
Very close to town centre and beach. So plenty of choice for food and can go to the beach to explorer.
Bunk beds were great for the children, free Wi-Fi, bed was confortable and the shower was powerful.
PAUL
Stayed 1 night in Oct 2023
Response from Tien & Charlene on 11 Oct 2023
Thank you for your kind words. We are delighted to hear that you enjoyed your stay at our hotel and that you found it convenient for exploring Bournemouth and Poole. We are glad that you liked our bunk beds, free Wi-Fi, comfortable bed and powerful shower. We appreciate your feedback and hope to see you again soon.
10/10 Excellent
Mr S k
Travelled with family
9 Oct 2023
Perfect one night accommodation
Would stay again
Very friendly staff
Good breakfast
Free parking
Mr S k
Stayed 1 night in Oct 2023
Response from Tien & Charlene on 11 Oct 2023
Thank you. We are glad you enjoyed your stay and found our staff friendly and welcoming.
What ever you do, do not stay in the single executive room. It was horrible. Lights not working, big bugs dropping from the light fixtures and a bathroom across the hallway with absolutely no ventilation whatsoever. That was the worst hotel I have ever stayed in honestly
Dragoness
Stayed 2 nights in Oct 2023
Response from T&C on 7 Oct 2023
Hi Priscilla, it’s unfortunate you didn’t enjoy your time in Bournemouth and your stay with us. We tried to make you feel welcome and even microwaved your left over MacDonalds for you in the morning at your request. Just to clarify, you booked the budget single room (not executive). There is nothing wrong with the lights. The external bathroom is 2m outside your room and has a window and an extractor fan. Sorry to say, your honestly is questionable.
10/10 Excellent
Suzanne
5 Oct 2023
Suzanne
Stayed 1 night in Oct 2023
Response from T&C on 7 Oct 2023
Thank Suzanne
4/10 Poor
Lindy
Travelled with partner
2 Oct 2023
Disliked: Staff & service
It was so small so unwelcoming we did not like it at all.
Lindy
Stayed 1 night in Oct 2023
Response from Tien & Charlene on 11 Oct 2023
Hi Lindy, I'm sorry you felt that way. A small budget room is what it is. Most people find it very good value for money.
Very nice staff but hotel very old and outdated.
Would not stay here again
Donna
Stayed 1 night in Sep 2023
Response from Tien & Charlene on 21 Sept 2023
Hi Donna, we are disappointed and surprised by your comments as you booked another night with us when you could have chosen any hotel in Bournemouth for the Tuesday night. Your comments don't mirror up with our other guests, fortunately.
10/10 Excellent
aurimas
Travelled with family, Travelled with family and small children, Travelled with partner
First and foremost the staff are The most knowledgeable pleasant and helpful, it seemed nothing was too much, thank you. Hotel is well positioned for a short walk into town. However, given this it is prone to some noise from late night revellers walking past. Great parking thoroughly enjoyable stay.
Leo
Stayed 2 nights in Aug 2023
Response from Tien & Charlene on 21 Sept 2023
Thank you Leo, we are glad you had a great stay! Best regards
Very friendly service, easy check in and ample parking. Huge bed, all very clean and comfortable. The only aspect I’d prefer is to have a full cooked breakfast option. There is a light breakfast option only. There are a few cafes only minutes walk so we did that, but it would have been nice to eat at the hotel, especially as it has a lovely restaurant area. But we’ll def stay again when visiting the BIC.
Brigit
Stayed 1 night in Aug 2023
Response from T&C on 21 Sept 2023
Dear Brigit, we are pleased you had a great time and that you will definitely come back to visit us again.
Location easy for town centre, beach and airport.
Room was decent size for the family, bunk beds great for kids. Bathroom not massive but everything we needed and having bath was ideal for little ones
Breakfast was more than sufficient and kids catered for with ease
Staff were more than friendly and couldn’t do enough to accommodate
The toys for the girls and garden was brilliant for them
My only downside would be for the price of the room the condition was less than I expected (perhaps this is a difference in areas and what is normal price for the area)
Frame of the bed was all scraped and looked very worn, around the door frame of the bathroom the same. For us, we’d paid a little extra expecting a really nice place and condition wise it just didn’t live up
Verified traveller
Stayed 1 night in Jul 2023
Response from Tien & Charlene on 21 Jul 2023
Thank you for your detailed feedback. I'm glad to hear that you enjoyed the location, room size, and amenities for your family. It's also great to hear that the staff was friendly and accommodating, and that your children enjoyed the toys and garden. I apologise for any disappointment caused by the condition of the room. Pricing and standards can vary in different areas, but I understand your expectation for a higher standard given the price paid. From your feedback, we have already made improvements to this room which will benefit future guests.
8/10 Good
Keith
7 Jul 2023
Liked: Room comfort
Disliked: Staff & service
Keith
Stayed 1 night in Jul 2023
4/10 Poor
KERRY
6 Jul 2023
Disliked: Staff & service
KERRY
Stayed 1 night in Jul 2023
Response from Tien & Charlene on 21 Jul 2023
This guest was a no show, so did not stay at our hotel.
The hotel itself was really good, you’ll struggle to find a better package including price & that parking is included in the price (most other hotels wanted to add £10 per day for parking).
Friendly staff, nice rooms and a good location for the beach/town.
Only downside was the shower really wasn’t all that powerful but that’s the only niggle.
George
Stayed 2 nights in Jun 2023
Response from Tien & Charlene on 21 Jul 2023
Dear George, thanks for the review! It's great to hear that you enjoyed the hotel overall, especially with the inclusive parking and competitive pricing. I'm glad you found the staff friendly, rooms nice, and the location convenient for the beach and town. We appreciate the feedback about the shower pressure, and we'll make a note of it for future improvements.