- Liked: Cleanliness, property conditions & facilities
- Disliked: Staff & service
Great location and stylish hotel- yet the basics such as a kettle and or coffee machine weren’t in the room. There was a microwave (!) but no serve ware or cutlery whatsoever - so overall really useless. Worst of all though - on January 3rd the fire alarm went off at 6:10am... luckily it turned out to be a false alarm. Yet do you think anyone would even have so much as apologised? It was met with complete negligence to the point that we even had to ask several Staff whether there was truly nothing serious going on!!! There was no reassurance nor any apology for the disturbance (again, everybody was woken up and ran out in PJs!), nothing! Was handled at a level of unprofessionalism that left me baffled. Not even a free coffee offered to the guests the next morning. So hotel wise: great! Service wise: deplorable!