Interior

Reviews of ibis budget Bordeaux Centre Gare Saint Jean

2 out of 5
ibis budget Bordeaux Centre Gare Saint Jean
60 RUE EUGENE LEROY, Bordeaux, BOD

Reviews

7.8

Good

Rating 10 - Excellent. 181 out of 545 reviews" "
Rating 8 - Good. 214 out of 545 reviews" "
Rating 6 - Okay. 79 out of 545 reviews" "
Rating 4 - Poor. 47 out of 545 reviews" "
Rating 2 - Terrible. 24 out of 545 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, cheap place to stay, has all the basics, however not exactly the safest area outside the hotel, likely preferable to return to your room before dark or get a taxi to the door. Overall would recommend.
Stayed 1 night in May 2024

4/10 Poor

Lynne

Disliked: Property conditions & facilities
Very dirty area convenient to transportation is about all very stark place
Stayed 1 night in Apr 2024
Response from Margarita on 7 Apr 2024
Dear Sir, Madam,The entire team at the Ibis Budget Center Gare Saint-Jean hotel thanks you for this feedback which you took care to share with us. Also, we will not fail to share your comments with the teams concerned. We hope to see you again to change your mind!Ibis Budget de La Gare Saint JeanMargarita

6/10 Okay

ELENA

Stayed 2 nights in Dec 2023
Response from Margarita on 11 Jan 2024
Nous sommes désolés de constater que vous avez très certainement rencontrer des problèmes lors de votre séjour. Nos équipes sont présentes chaque jour 24h/24h pour vous offrir tout le confort du début à la fin, n'hésitez pas à nous solliciter la prochaine fois que vous séjournez dans notre hôtel Ibis Budget Centre de la Gare Saint Jean.

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Margarita on 11 Jan 2024
Nous sommes ravis de lire que vous avez apprécié la qualité du séjour. Nous mettons un point d'honneur à offrir à nos clients un service unique afin que vous puissiez avoir un agréable séjour !

10/10 Excellent

Andrew

Stayed 1 night in Nov 2023
Response from Margarita on 11 Jan 2024
Nous sommes ravis de lire que vous avez apprécié la qualité du séjour. Nous mettons un point d'honneur à offrir à nos clients un service unique afin que vous puissiez avoir un agréable séjour !

10/10 Excellent

Mrs Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So pleased l booked this hotel for my first solo trip to Bordeaux. Hotel opposite Saint Jean Gare from where l had got the Direct bus from Airport. Ibis Budget is immaculate. The facilities are excellent including the wonderful breakfast. Staff so helpful. Can get the tram opposite hotel, outside station to Bordeaux Centre, just a 13 minutes journey. All round a great hotel for a base to see the sights of beautiful Bordeaux. Definitely staying at the Ibis Budget if back in Bordeaux.
Stayed 3 nights in Oct 2023
Response from Tepoea on 1 Nov 2023
Dear Mrs Sharon,We very much appreciate your comments regarding your stay at the Ibis Budget Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tepoea

6/10 Okay

John

Travelled with partner
Liked: Staff & service
Parking was very difficult. Property felt unclean.
Stayed 2 nights in Oct 2023
Response from L'équipe Ibis Budget Gare Saint Jean on 30 Oct 2023
Merci pour votre retour nous tenons à vous accueillir dans des espaces propres tout au long de votre séjour N'hésitez pas à nous signaler tout problème nos équipes sont là pour vous

6/10 Okay

Mauricio

Liked: Cleanliness, amenities, property conditions & facilities
The windows can’t be opened properly. A/C barely works
Stayed 2 nights in Oct 2023
Response from Tepoea on 19 Oct 2023
Dear Mauricio,Thank you for taking the time to tell us about your experience at the ibis budget Bordeaux Centre Gare Saint-Jean. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For security reasons, windows can't be opened. On the other hand, our front desk team can open it for you if needed. Our A/C works but can sometimes encounter issues. Our technician works every day to make sure every equipment is functional during your stay. We stay at your disposal so do not hesitate to inform us if a detail escapes our attention.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tepoea

4/10 Poor

gerard

Stayed 1 night in Oct 2023
Response from Tepoea on 8 Oct 2023
Dear Gerard,Thank you for taking the time to tell us about your experience at the Ibis Budget. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tepoea

6/10 Okay

Katie

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It is definitely a budget hotel. The shower connects directly to the bedroom instead of the bathroom so there is no privacy at all if you want to shower. There is an up charge to use anything, a hair dryer, an iron, etc. The room is also much smaller then it appeared online.
Stayed 2 nights in Sep 2023
Response from Tepoea on 7 Oct 2023
Dear katie,Thank you for taking the time to tell us about your experience at the Ibis budget. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tepoea

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great budget hotel. Staff were great!
Response from Tepoea on 2 Oct 2023
Dear M Scott,We very much appreciate your comments regarding your stay at the ibis budget Bordeaux Centre Gare Saint-Jean. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tepoea

8/10 Good

Leona

Liked: Cleanliness, staff & service
The hotel was what I needed, close to the train station and a quiet place to sleep. Breakfast was good. The only issue was a leak in the air conditioning system that caused dripping.
Stayed 1 night in Sep 2023
Response from Tepoea on 29 Sept 2023
Dear Mrs Leona, the entire team at the Ibis Budget Center Gare Saint-Jean hotel thanks you for this feedback which you took care to share with us. Also, we will not fail to share your assessments with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you impeccable service.We are delighted to read that you particularly appreciated the quality of the breakfast. We make it a point of honor to offer our customers a wide variety of fresh products so that you can start the day in the best possible way!Our air conditioning works but malfunctions can still occur. Our technical department works and is present every day to ensure that all our equipment is functional.Looking forward to welcoming you again, we ask you to believe, Mrs Leona, in the expression of our best regards.Sincerely,Tepoea

8/10 Good

Eleri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location for the tram Nice clean room and comfy bed. Basic.
Stayed 3 nights in Sep 2023
Response from L'équipe Ibis Budget Gare Saint Jean on 14 Sept 2023
Hello,Many thanks, we are very happy for your feedback. It's very important for us in order to improuve our customer relations.Regards.Chris

6/10 Okay

Brian

Travelled with group
Stayed 2 nights in Sep 2023
Response from L'équipe Ibis Budget Gare Saint Jean on 14 Sept 2023
Hello,Many thanks for your feedback experience. We hope to see you again soon.Regards.Chris

10/10 Excellent

Sharon

Stayed 1 night in Aug 2023
Response from L'équipe Ibis Budget Gare Saint Jean on 6 Sept 2023
Bonjour,Nous vous remercions pour votre retour d'expérience et espérons vous accueillir à nouveau bientôt dans notre hôtel.Cordialement.Chris

8/10 Good

Ambre

Stayed 1 night in Aug 2023
Response from L'équipe Ibis Budget Gare Saint Jean on 10 Sept 2023
Bonjour,Nous vous remercions pour votre retour d'expérience et espérons vous accueillir à nouveau très prochainement dans notre hôtel.Cordialement

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Great location, close to the train station !!
Stayed 1 night in Aug 2023
Response from IBIS BUDGET BORDEAUX GARE ST Jean on 9 Aug 2023
Nous vous remercions vivement de votre note parfaite

6/10 Okay

Marc

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from L'équipe Ibis Budget Gare Saint Jean on 28 Jul 2023
Merci pour votre note

10/10 Excellent

Jonathan

Stayed 1 night in Jul 2023
Response from L'équipe Ibis Budget Gare Saint Jean on 17 Jul 2023
Merci pour votre retour et ravis de lire que vous avez passé un bon séjour

6/10 Okay

Isabel

Stayed 4 nights in Jul 2023
Response from IBIS BUDGET BORDEAUX GARE ST Jean on 6 Aug 2023
Merci pour votre note et au plaisir

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value, convenient location
This is an excellent budget hotel! It’s across the street from the train station and you can store your luggage for 2 euros each if you arrive in Bordeaux before checkin. Also across the street is a tram station so you can hop on one of these lovely city trains and be in city center in only minutes. The room was spacious, cool and clean. This hotel is an excellent value.
Stayed 1 night in Jun 2023
Response from IBIS BUDGET BORDEAUX GARE ST Jean on 2 Jul 2023
Merci pour votre retour très positif et au plaisir de vous revoir

10/10 Excellent

Pastor Y

Stayed 2 nights in Jun 2023
Response from IBIS BUDGET BORDEAUX GARE ST Jean on 2 Jul 2023
Merci pour votre retour très positif et au plaisir de vous revoir

8/10 Good

Gregory

Stayed 1 night in Jun 2023
Response from L'équipe Ibis Budget Gare Saint Jean on 16 Jun 2023
Nous vous remercions vivement pour ce commentaire et note au plaisir

8/10 Good

Shayan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
At the moment of our check in we met Ali such a nice and helpful staff and spend time with us to guide us in our one day visit. The hotel is located in a wonderful place!! Few minutes walking from/to Gare (station). Easy access to city centre and touristic area. On our way back to hotel around 11 pm, my wife and I found the area safe. It was hot in the room even air conditioning was working all day!!!
Stayed 1 night in Jun 2023
Response from IBIS BUDGET BORDEAUX GARE ST Jean on 11 Jun 2023
Merci pour votre retour nous ne manquerons pas de transmettre à nos équipes qu'ils ont contribué à un séjour agréable pour vousNos chambres sont climatisées pour votre confort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Basic but most things worked well
Basic but everything worked well and buffet breakfast surprisingly varied and generous. Just a shame 1 coffee machine was out of action.
Stayed 2 nights in May 2023
Response from IBIS BUDGET BORDEAUX GARE ST Jean on 11 Jun 2023
Merci pour votre retour ravis que notre petit déjeuner vous ait plu il est copieux et gourmandIl arrive que nos machines nous abandonnent ;-)

8/10 Good

Susan Margaret

Stayed 2 nights in May 2023
Response from L'équipe Ibis Budget Gare Saint Jean on 17 Jun 2023
Merci pour votre commentaire et note nous sommes ravis de deviner que vous avez passé un bon séjour

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from L'équipe Ibis Budget Gare Saint Jean on 30 May 2023
Nous vous remercions vivement

10/10 Excellent

KIM

Liked: Cleanliness, property conditions & facilities
Clean and quiet room. Friendly staff.
Stayed 1 night in Mar 2023
Response from L'équipe Ibis Budget Gare Saint Jean on 18 Apr 2023
Merci pour votre retour nous sommes ravis de savoir que vous avez passé un bon séjour !

8/10 Good

Enrico

Stayed 1 night in Nov 2022

8/10 Good

Carol L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to train station.
Good stay, small but comfortable.
Stayed 1 night in Nov 2022

8/10 Good

jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and check out. Staff gave good advice about onward travel. Clean and easy to use. A good budget hotel
Stayed 3 nights in Nov 2022

8/10 Good

Carol L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Small and basic, but clean & comfortable. Convenient, across from the train station.
Stayed 1 night in Nov 2022

10/10 Excellent

Bashir, Pereybere

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and bright room Room service every day Near to the railway station We had a short city trip can absolutely recommend
Stayed 2 nights in Oct 2022

6/10 Okay

Krzysztof

Liked: Cleanliness, staff & service
Disliked: Room comfort
Wall View Room ! :(
I got a room facing the wall! I feel like in prison! This is probably a joke. It should be a room as a storage for brooms, mops etc. There were many other vacant rooms on the upper floors. No kettle, cups, saucers. So no coffee, no tea in the morning. Plus: location next to the communication centre ! A quiet room at night.
Stayed 2 nights in Oct 2022

8/10 Good

Francois

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Benilde

Travelled with partner
Liked: Staff & service
We were fist given a room that smelled of sewage because a drain had been left uncovered. The staff at reception were very friendly and quickly gave us another room in which the smell was bleach like. The rooms are very basic and clean ish. The area around the station did not feel very safe with a number of homeless people and a few drinkers who would intercept tourists (in a friendly way). From a convenience point of view, it was a brilliant place to stay because the station was right opposite which is what we wanted.
Stayed 1 night in Oct 2022

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Francois

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Francois

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from IBIS BUDGET BORDEAUX GARE ST Jean on 21 Sept 2022
Bonjour François,Nous sommes heureux que votre séjour vous ait plu et nous espérons vous revoir très prochainement.Bien à vous

8/10 Good

Christine

Stayed 1 night in Aug 2022
Response from IBIS BUDGET BORDEAUX GARE ST Jean on 21 Sept 2022
Bonjour Christine,Nous sommes heureux que votre séjour vous ait plu et nous espérons vous revoir très prochainement.Bien à vous

6/10 Okay

Pamela

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We spent two nights here, it's directly next to the train station (across the street) which is the only bonus. The location, surrounding area stank of pee and there was dog/pet poop everywhere. Almost stepped on several along the way. The neighbourhood itself is quite dodgy with groups loitering and drinking on the street/curb after hours. I would not recommend families to stay here. The room was VERY basic. Our AC was lukewarm throughout the stay and barely worked - we had to open the window to keep the room cool at night. It was overall clean, although odd they left the comforter (without linen) left on the table. The bed was firm, pillows need to be refreshed as they did not offer support. Not our best experience and not really any real value. At best a place to camp and move on to the next location.
Stayed 2 nights in Jul 2022
Response from Léna on 31 Jul 2022
Hello, we are sorry for this bad experience. Thank you for your comment which allows us to improve our services. Hoping to see you again very soon with us.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Basic and practical
Practical, excellent location but room without AC yet staff pro actively provided us with a fan. Good for 1 night or short trip.
Stayed 1 night in Jul 2022
Response from Léna on 26 Jul 2022
Thank you for your comment. Hoping to receive you in the best conditions in the future.

4/10 Poor

Simon

Disliked: Property conditions & facilities
No air conditioning 38oC
Stayed 1 night in Jul 2022
Response from Léna on 26 Jul 2022
Hello, we are doing our best every day to remedy this problem. Thank you for your patient. Hoping to see you again soon in better conditions.

8/10 Good

Chandani

Stayed 2 nights in Jul 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Humid and hot room. Airconditioning does not cool down the room. Poor breakfast.
Stayed 1 night in Jun 2022
Response from Léna on 26 Jul 2022
Hello, we apologize for this bad experience and try every day to improve our services. Thank you for your comment and we hope to welcome you in better conditions in the future.

10/10 Excellent

Corrin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time traveling through France, and first big trip post-COVID restrictions so we are rusty with booking and planning, and we weren't sure what to expect. This was the perfect hotel for our needs! Right by the train station, and an easy walk, tram, or ride the commuter e-bikes right to downtown area. Good little cafes and restaurants nearby as well. Would definitely stay again.
Stayed 2 nights in May 2022

10/10 Excellent

Tzu-Chien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Carlos, Guadalajara

Liked: Cleanliness, staff & service, property conditions & facilities
Humming noise in my room, reported it to front desk… Hotel full, so no room change, instead lady offer me earplugs!!! To stop the noise!!! Jajajajajaja… At least, she was resourceful!!! I took it lightly… Slept well… Shower great, AA good… great for a one nighter! Right in front of the train station!
Stayed 1 night in Apr 2022

8/10 Good

Karlene

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

10/10 Excellent

Jose, Naucalpan de Juarez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C
Stayed 1 night in Apr 2022