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Reviews of All Suites Appart Hotel Bordeaux Marne

3 out of 5
All Suites Appart Hotel Bordeaux Marne
21 cours Barbey, Bordeaux

Reviews

8.2

Very good

Rating 10 - Excellent. 321 out of 955 reviews" "
Rating 8 - Good. 438 out of 955 reviews" "
Rating 6 - Okay. 112 out of 955 reviews" "
Rating 4 - Poor. 55 out of 955 reviews" "
Rating 2 - Terrible. 29 out of 955 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Jonathan

Travelled with partner
Liked: Amenities
The staff is friendly, the place is good for the price, the space in the room is good and I liked that it has a kitchen. but the bathrooms are not very clean and the elevator smells horrible
Stayed 2 nights in Apr 2024
Response from mathys on 16 Apr 2024
Dear Sir, We are grateful for this glowing review. We are glad to read that your enjoyed your stay and especially the kindness of our staff. Being in a constant state of imrpvement, your opinions allow us to work on the point that need to be improve in order to provide a truly unique experience. I hope to see you again in one of our All Suites Apart Hotel establishments. Best regars, Mathys, Front desk manager.

10/10 Excellent

Johanna

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from La réception on 23 Apr 2024
Bonjour,Nous sommes absolument ravis et touchés par votre évaluation parfaite de 10 sur 10 suite à votre séjour au sein d'All Suites Appart Hôtel. C'est un immense plaisir de savoir que nous avons réussi à vous offrir une expérience exceptionnelle qui a su répondre à toutes vos attentes.Notre équipe met tout en œuvre au quotidien pour créer un environnement chaleureux, confortable et accueillant pour tous nos clients. Votre satisfaction et votre bien-être sont notre priorité absolue. Nous sommes fiers et heureux d'avoir pu contribuer à rendre votre séjour des plus agréables et mémorables.Nous tenons à vous remercier chaleureusement d'avoir pris le temps de partager votre avis si positif. Vos compliments sont une véritable source de motivation pour notre équipe et nous encouragent à poursuivre nos efforts pour atteindre l'excellence à chaque instant.C'est avec grand plaisir que nous vous accueillerons à nouveau lors de votre prochain séjour au sein d'All Suites Appart Hôtel. Nous mettrons tout en œuvre pour vous offrir un séjour tout aussi exceptionnel et à la hauteur de vos attentes.Encore un immense merci pour votre confiance et votre générosité. Au plaisir de vous recevoir très prochainement.Bien cordialement,La réception

4/10 Poor

Gerald

Travelled with group
Disliked: Cleanliness
Never again
The hotel was way overpriced for its facilities. One had to pay extra for a daily room clean which was certainly unacceptable.
Stayed 7 nights in Sep 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

Elena

Stayed 4 nights in Sep 2023

10/10 Excellent

Juan

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023

2/10 Terrible

Fernando

Disliked: Cleanliness, room comfort
Bad experience
Very bad maintained hotel and all the communal areas and toilets dirty. Also, de hotel is located in a very bad area and not safe.
Stayed 1 night in Aug 2023

8/10 Good

Krzysztof

Liked: Cleanliness
Decent
Stayed 4 nights in Aug 2023

2/10 Terrible

danna

Disliked: Amenities, property conditions & facilities
I arrived at this property and was shocked to see the rooms. It looked nothing like the photos online. I immediately called Expedia to inform Them that I would be canceling and staying somewhere else. I expected a refund based on the complaints and photos I had of the room. They were not helpful at all. We found a lovely boutique hotel for the same price in a better area.
Stayed 2 nights in Jul 2023
Response from Anne-Sophie, Adjointe de direction on 9 Aug 2023
Good morning,Thank you for taking the time to tell us about your experience that I shared with my team.We are sorry to hear that your stay was unsatisfactory and I apologize to you; it is important to us that you have brought this notice to our attention.I hope to welcome you again in one of our All Suites Appart Hôtel establishments and thus have the opportunity to change your mind.Have a nice day, best regards,Anne-Sophie, assistant director of the establishment

10/10 Excellent

Catherine

Stayed 1 night in Jul 2023
Response from Anne-Sophie, Adjointe de direction on 9 Aug 2023
BonjourJe vous remercie pour vos commentaires, nous sommes heureux d’apprendre que vous avez apprécié votre séjour.J’espère vous revoir prochainement dans l’un de nos établissements All Suites Appart Hôtel.Bonne journée, bien à vous,

2/10 Terrible

George

Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty air conditioning did not work booked for two nights left after the first losing my money
Stayed 2 nights in Jun 2023
Response from Anne-Sophie, Adjointe de direction on 20 Jul 2023
Dear Sir, Thank you for your comments which I shared with my team.We are sorry to know that your stay did not meet your expectations and please accept my apologies. It is important to us you have brought this information. The air conditonning has been a big technical problem this week, and it now repare. I hope to have the chance to change your mind on the occasion of another stay in our All Suites Appart Hotels establishments. I hope to see you again in one of our All Suites Apart Hotel establishments.Sincerely,

2/10 Terrible

Lucas

Stayed 1 night in Jun 2023

10/10 Excellent

wen

Liked: Cleanliness, room comfort
Stayed 1 night in May 2023

10/10 Excellent

wen

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
cerca de la estación, depto con todo lo necesario
esta cerca de la estación St jean . En la recepción increíblemente me acompaño al edificio donde estaba el departamento y el recepcionista no me ofreció llevar la valija (increíble). tampoco me imformó como se abria la puerta para salir del edificio y no entendía como hacerlo. El departamento esta muy bien tiene todo lo necesario pero no tiene cortinas por lo tanto se ve todo desde afuera.
Stayed 2 nights in May 2023

8/10 Good

Karen

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023

8/10 Good

Shiu Lai

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Helpful staffs
Stayed 3 nights in Apr 2023

6/10 Okay

Guillermo

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
The location is very convenient as it is a 5 min walk away from the main train station. The hotel itself is in good conditions, the staff is helpful and they offer a decent buffet breakfast. However it could improve in cleanliness. And as it's located next to a concert hall, there was a lot of noise on the street during cerain nights (the hotel was accomodating and agreed to switch us to a higher floor with less noise impact). Overall good value for money.
Stayed 7 nights in Apr 2023
Response from Anne-Sophie, Adjointe de direction on 5 May 2023
Buenos dias,Gracias por sus comentarios que he compartido con todo mi equipo.Lamentamos que la limpieza de su apartamento no haya estado a la altura de los servicios estándar. Estaremos encantados de recibirle una vez más en nuestro establecimiento para cambiar su opinión sobre nosotros al respecto.Que tengas un buen día, Saludos cordiales,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023
Response from Mohammed NAMANE chef de réception on 15 May 2023
Bonjour,Je vous remercie d’avoir pris le temps de nous faire part de votre expérience que j’ai partagé avec mon équipe.Nous sommes désolés d'apprendre que votre séjour n’a pas été satisfaisant.J’espère vous accueillir de nouveau dans l’un de nos établissements All Suites Appart Hôtel et ainsi avoir l’opportunité de vous faire changer d’avis.Veuillez croire en mes sentiments dévoués.Mohammed NAMANE Chef de réception de l’établissement

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ruido exterior. Muy buena atencion del staff
Stayed 2 nights in Feb 2023
Response from Mohammed, chef de reception on 14 Feb 2023
Estimado Señor, Le agradezco por sus comentarios que compartí con mi equipo. Nos alegra saber que disfrutó de su estancia. Su opinión es muy importante y nos asegura que la calidad de nuestros servicios cubre las necesidades y expectativas de nuestros clientes. Espero recibirle de nuevo en algunas de nuestras residencias All Suites. Cordialmente, Mohammed NAMANE Gerente de la recepcion de la residencia

8/10 Good

Ka Man Thomas

Stayed 1 night in Jan 2023
Response from Mohammed NAMANE on 16 Feb 2023
Bonjour,Je vous remercie pour vos commentaires que j’ai partagé avec mon équipe.Nous sommes heureux d’apprendre que vous avez apprécié votre séjour.Votre avis est très important et nous permet de savoir que la qualité de nos services répond aux besoins et attentes de nos clients.J’espère vous revoir prochainement dans l’un de nos établissements All Suites Appart Hôtel.Mohammed NAMANE chef de réception de l’établissement

10/10 Excellent

shinji

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022

4/10 Poor

German

Difficult to get in and out.
Stayed 1 night in Oct 2022

10/10 Excellent

Allen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Near train station
Stayed 1 night in Oct 2022
Response from Lydie on 11 Oct 2022
Dear Sir,Thank you for your comments which I shared with my team.We are happy to know that you enjoyed your stay.Your opinion is very important. It allow us to know that the quality of our services meets the needs and expectations of our customers.I hope to see you again in one of our All Suites Apart Hotel establishments.Sincerely,

6/10 Okay

Guillermo

Business traveller, Travelled with partner
Liked: Cleanliness
communication is terrible, wish i would’ve enjoyed this place
Stayed 1 night in Sep 2022
Response from Lydie Directrice de l’établissement on 8 Sept 2022
Dear Sir,Thank you for your comments which I shared with my team.We are sorry to know that your stay did not meet your expectations.I hope to have the chance to change your mind on the occasion of another stay in our All Suites Appart Hotels establishments. I hope to see you again in one of our All Suites Apart Hotel establishments.Sincerely,Lydie Manager of the establishment

10/10 Excellent

Tom

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2022
Response from Mohammed NAMANE chef de réception on 27 Feb 2023
Bonjour ,Je vous remercie pour vos commentaires que j’ai partagé avec mon équipe.Nous sommes heureux d’apprendre que vous avez apprécié votre séjour.Votre avis est très important et nous permet de savoir que la qualité de nos services répond aux besoins et attentes de nos clients.J’espère vous revoir prochainement dans l’un de nos établissements All Suites Appart Hôtel.Veuillez croire en mes sentiments dévoués.Mohammed NAMANE Chef de réception de l’établissement

8/10 Good

Patrisha

Liked: Cleanliness, amenities, property conditions & facilities
Super convenient location — a 10 minute walk from Gare St Jean. Loved the kitchenette. Bathroom was also spacious. Was in Bordeaux for less than 24 hours and this hotel is perfect for one night.
Stayed 1 night in Aug 2022
Response from Lydie on 31 Aug 2022
Dear Madam,Thank you for your comments which I shared with my team.We are happy to know that you enjoyed your stay.Your opinion is very important. It allow us to know that the quality of our services meets the needs and expectations of our customers.I hope to see you again in one of our All Suites Apart Hotel establishments.Sincerely,Lydie Manager of the establishment

8/10 Good

Edith

Stayed 6 nights in Jul 2022

4/10 Poor

Debbie

Travelled with family
Disliked: Room comfort
Not as advertised
Disappointing- definitely not as reported. While the hotel states there are irons and boards available upon request, there were no boards ( hotel said they were stolen) and iron was filthy. Staff at check in seemed bothered to be approached and were more interested in talking amongst themselves over assisting guests.
Stayed 2 nights in Jun 2022

8/10 Good

Arirat

Stayed 1 night in Jun 2022

10/10 Excellent

Sam

Liked: Cleanliness, room comfort
Stayed 1 night in May 2022
Response from Anne-Sophie, Adjointe de direction on 23 May 2022
Cher client, Nous vous remercions d'avoir pris le temps de nous faire part de votre excellent avis. Nous serions ravis de vous accueillir de nouveau dans l'une de nos résidences. Bien cordialement,

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, room comfort
Nice room, nice hotel. Modern, clean, great staff. The area where it is seems to be right on the edge between the less desirable and the nice part of town. Close to easy to navigate metro system.
Stayed 3 nights in Dec 2021
Response from Teddy, Réception on 6 Feb 2022
Dear guests, Thank you for taking the time to share your feedback with us. We are pleased to see that you enjoyed your stay and liked our location. We hope to welcome you again in one of our hotels soon. Best regards,

10/10 Excellent

Dante

Liked: Cleanliness, room comfort
Great stay
Great stay actually. Previous reviews were on point, we were not disappointed. The place is conveniently close to the train station and within walking distance of several landmarks or areas of interest. Studio was spotless and well equipped, there were no noise disturbances of any kind, and the staff was delightful and helpful. We definitely recommend it.
Stayed 3 nights in Sep 2020
Response from Teddy on 25 Sept 2020
Dear guests, Thank you for taking the time to give us your feedback. We are delighted to hear that you enjoyed your stay with us. We hope to see you again in one of our hotels. Best regards, Front Desk

8/10 Good

Ildiko

Liked: Cleanliness, room comfort
Nice hotel, poor location.
Nice hotell with friendly staff, location lets it down a bit.
Stayed 1 night in Jul 2020

8/10 Good

Angela

Liked: Cleanliness, room comfort
Clean, small apartment but well equipped kitchen. Very hot with no fan - you can open window but still stuffy. Unfortunately elevator wasn’t working in car park so had to lug bags up stairs. Also no instruction on parking. If you are driving - there is a small street with metal gate at end you can pull into to check in. About 20 mins from city centre.
Stayed 3 nights in Jun 2020

2/10 Terrible

GUY

Disliked: Cleanliness, room comfort
look at the pictures . this place is poor !!!!
this place is far from what you see in the pictures. i booked a double room and when we get there we where amazed how poor is the room. the front desk lady refuse to change our room or cancel it. we left the place to another hotel and over a month we are trying to get our money back but there are no answers from anyone in the hotel. "hotels.com" say they can't help... anyone that look at the pictures will understand the situation
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2020

10/10 Excellent

London, London

Liked: Cleanliness, amenities
Clean rooms, nice staff, easy to get to from the airport.
Stayed 1 night in Mar 2020

10/10 Excellent

david, london

Travelled with partner
Liked: Cleanliness, amenities
Excellent, spacious room on eighth floor with views of some of the city. Comfy bed. Location excellent for train station access but may be slightly outside of the city for some.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
The amenities in the room were good and general cleanliness was good too.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
it was amazing
Stayed 1 night in Dec 2019
Response from Teddy, Front Desk on 14 Dec 2019
Dear guests, Thank you for taking the time to give us your feedback. We are glad to read that you enjoyed your stay with us and hope to see you again in one of our hotels soon. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Anne-Sophie, Chef de réception on 8 Dec 2019
Cher client, Nous vous remercions d'avoir pris le temps de nous faire part de votre avis. Nous sommes enchantés de savoir que notre établissement vous ait donné entière satisfaction. Nous espérons pouvoir vous accueillir prochainement dans l'un de nos établissements. Bonne journée, Cordialement,

8/10 Good

nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean, no frills, good service. Would stay again
This is a simple apartment hotel that’s well kept. The staff, being the front desk clerk, was great. The heat in our room wasn’t working, so they brought a blanket and later moved us to a different room. It’s a bit far from downtown, but it’s near the bus and under a 10 min walk from the city’s larger marketplace. We’d come back.
Stayed 1 night in Nov 2019
Response from Shereen on 29 Nov 2019
Hello Nicholas, Thank you very much for your comment, we are glad to learn that you enjoyed your stay. We are looking forward to see you very soon. Best regards, Shereen The reception.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and tidy hotel with large rooms.
Stayed 2 nights in Nov 2019
Response from Shereen on 29 Nov 2019
Hello sir or madam, We appreciate your pleasant comment, we hope to see you again in one of our All Suites appart-hotels. Best regards, Shereen The reception

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Anne-Sophie, Chef de réception on 8 Dec 2019
Cher client, Nous vous remercions d'avoir pris le temps de noter notre établissement. La satisfaction de nos clients est notre priorité. Nous sommes ravis que votre séjour vous ait plût. Nous espérons vous revoir prochainement dans l'un de nos établissements. Bonne journée, Bien cordialement,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and functional. Close to the railway station, easy for connecting to the airport. Very close to the excellent marche des capucins. Easy walk to center or access via bus or tram.
Stayed 2 nights in Nov 2019
Response from shereen on 29 Nov 2019
Dear Sir, or Madame, Thank you very much for your sharing your satisfaction with us. It's very important for us to know how your stay went. We hope to see you very soon in one of our All Suites appart-hotels. Best regards, Shereen The reception

8/10 Good

famina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Anne-Sophie, Chef de réception on 8 Dec 2019
Chère cliente, Nous vous remercions de nous avoir fait part de votre avis. Nous sommes ravis de comprendre que le séjour vous ait donné satisfaction. Nous espérons vous revoir prochainement dans l'un de nos établissements. Bonne journée, Bien cordialement,

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnite stay so was perfect, easy parking and good price
Stayed 1 night in Oct 2019
Response from Anne-Sophie, Front desk Office. on 8 Dec 2019
Dear Mister, Residence's Team are so gladed to read your comment. We thank you for do this. We are delighted that you enjoyed our residence, and facilities about parking and price. We hope to welcome you once again. Have a nice day, Kinds regards,