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"We stayed at this property in May 2026. While the staff were extremely kind and helpful, the air conditioner in our room was not working and they refused to change our room since they were all booked and declined a refund/compensation too. When you pay £137 a night the least you expect is for the air conditioner to work especially when it’s been a hot day and you’re on the top floor of the hotel. Pretty poor for a ‘Marriott’ hotel. Avoid at all costs."

"We really liked this property. The only caveat was that we couldn’t control the heat system in our room. There was a control system, but no matter what we did it kept changing it back to the original temp, which was a bit warm for us. Super convenient location. Staff were phenomenal. One last little thing, our bed sort of shifted around a lot, it felt like we were on a swivel. This didn’t cause much of an issue for us."

"Excellent hotel staff friendly "

"Very clean room and staff extremely helpful. Excellent breakfast choices."

"Ideal location"

"What a great place to stay. We highly recommend it! Breakfast was excellent. Christina, our breakfast waitress was outstanding. Lots of breakfast choices. The breakfast room was very nice and the table in the window bay was special. Our room was spacious, and the kitchen amenities were complete. There was a small table where we could sit looking on the back garden. The bathroom was also spacious and well done. The decor in the condition of everything was amazing given the age of the building. Someone has worked really hard to maintain it so well. The lobby area had good seating and a variety. And it was neat that they had a bar where you could get a beer or a drink sitting right there. The location of Hedley house worked so well for us. Within an easy walking distance of a grocery, The Shambles, the York Minster, the national Railroad Museum, and a variety of other things to do. We look forward to returning here and staying at Hedley House again!"