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The hotel was ok overall, but they kept vacuuming in front of our room for the longest time with the vacuum making a horrible sound. The walls of the hotel were thin and we could hear people walking/talking in the hallways.
Sharifuddin
Stayed 2 nights in Apr 2024
6/10 Okay
Steven
Travelled with family
15 Apr 2024
Liked: Cleanliness, staff & service, amenities
Teach your check-in staff the difference between left and right. When a guest says they really have to go to the bathroom before checking in, don't tell him the restroom is to the left down the hall, when it really is to the right.
We booked a room for 5 people through Expedia. Received a room for 4 people. Were told our reservation from Expedia went through as a standard room, which sleeps 4 people.
They were doing construction so we were unable to sleep both times I was banking on getting sleep, and the noise gave me a migraine, VERY LOUD. Also no hot tub as advertised. would have never booked if I would have known any of this!
Construction was going on during the weekend. We were there to celebrate our wedding night and they started very noisy construction in the beneath us at 10am on a Sunday!! I know 10 am isn’t early but on a Sunday? Check is noon they could have started then.
Loretta
Stayed 1 night in Mar 2024
10/10 Excellent
Steve
19 Feb 2024
I spend one night. The room was very clean and the staff was courteous. The hot breakfast was great. Plan on returning
Easy exit from 55 so as to be close to go to Chicago. Reasonable price,friendly staff, clean but simple. Pool closed at this time, wish we would been notified prior to reservations. Room is Suite but there is not a separate room with the couch, it is all one room.
The pool was shut down for maintenance but no prior indication was made to me until I was completely checked in and started walking away. She did offer us the availability of the pool at the hotel next door but I wasn’t taking my kids out in the cold with wet heads after swimming. I am still upset.
The staff was incredibly accommodating and helpful. They helped me to resolve an issue with Expedia including talking to Expedia a representative. The matress was very firm and the pillows very soft which i personally did not enjoy however others might. My only actual complaint was on how quickly they wrap up breakfast. I got down at exactly 10am and the food to the area were closed and no options were available to include fruit and pastries which most places have available longer. All in all I would stay here again and recommend it to other travelers.
My wife and I had a wonderful experience. From the associates to the breakfast assortment to the cleanliness .
If we have an opportunity to visit this area again, we will definitely book with you.
The location was very convenient. The room was clean and the layout was great for spending time with family. The mattress was firmer than I prefer but not a deal breaker.
The desk clerk was sleeping when I went to the front desk to check out.
He wasn't able to print out a receipt from the computer system.
Loved the hot water for my beverage at check-in.
Have been able to check in early occasionally.
Love the property.
I will return.
Thank you.
I liked the proximity to my son's apartment.
I did not like the water damaged ceiling or the broken time on step in tub. I also did not like it that a late check out was NOT available.
I travel 169 nights a year - front desk was deceptive - added things to my bill w/o agreement - spent way long w my ID & credit card -only to have fraud charges an hr later( 1st time ever - 30 years ) Hampton’s are fine - this operator NOT.
It was okay if i was only sleeping and really tired. Nice size room only one chair had 2 others that had to sit on the beds or floor pillows were to soft carpet in room was sticky pool was cold for the money we paid we should of been more comfortable.
Breakfast was not worth the wait coffee was good.
We had problems at check-in, the reservation was canceled before we checked and we were told there were no rooms available. This issue was eventually resolved. Has one elevator, causes a long wait time trying to get to your room.