Terrace/patio

Reviews of Kaya Palazzo Resort & Residences Le Chic Bodrum


Reviews

9.6

Exceptional

Rating 10 - Excellent. 37 out of 44 reviews" "
Rating 8 - Good. 4 out of 44 reviews" "
Rating 6 - Okay. 2 out of 44 reviews" "
Rating 4 - Poor. 1 out of 44 reviews" "
Rating 2 - Terrible. 0 out of 44 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Serdar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

HALIMA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Fahad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in May 2024

10/10 Excellent

Caesar

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and polite staff
Stayed 2 nights in Oct 2023

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Zezo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐⭐⭐⭐⭐ I recently had the pleasure of staying at Kaya Palazzo, and I must say, it exceeded all my expectations. Not only was I treated to a breathtaking beach view from my spacious room, but the pristine beach itself was a haven of relaxation. The cleanliness and maintenance of the beach were top-notch, making every moment spent there truly delightful. Every morning, I looked forward to the breakfast spread, which boasted a rich variety of delectable dishes, catering to all tastes and preferences. But what truly set my experience apart was the impeccable service from the Guest Relations Supervisor, Serhat. His attentiveness, courtesy, and dedication to ensuring that guests have a memorable stay are truly commendable. Kudos to the entire team of Kaya Palazzo and a special thanks to Serhat. This hotel has set a new benchmark for hospitality. Highly recommended for anyone looking for a luxurious stay with world-class amenities.

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
The stay at Hotel Kaya Pallazo was amazing. I highly recommend this Hotel.
Stayed 3 nights in Oct 2023
Response from İbrahim Çelik on 17 Oct 2023
Dear Susana,I would like to thank you for your kind comments and appreciate your time to share your comments with us. We are happy to hear that your stay about your satisfaction with our service, rooms foods and facilities. Our team members take their roles in our hotel very seriously and try every day to provide quality service that our guests expect. Please be assured that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product and service.On behalf of Kaya Palazzo Resort & Residences Le Chic Hotel team, we would thank you for choosing our hotel, and we look forward to welcoming you again!Sincerely,Ibrahim Celik

10/10 Excellent

Wael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Valet parking only
Stayed 4 nights in Oct 2023
Response from İbrahim Çelik on 17 Oct 2023
Dear Wael,I would like to thank you for your kind comments and appreciate your time to share your comments with us. We are happy to hear that your stay about your satisfaction with our service, rooms foods and facilities. Our team members take their roles in our hotel very seriously and try every day to provide quality service that our guests expect. Please be assured that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product and service.On behalf of Kaya Palazzo Resort & Residences Le Chic Hotel team, we would thank you for choosing our hotel, and we look forward to welcoming you again!Sincerely,Ibrahim Celik

10/10 Excellent

Iffat Mohd Jamil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Kaya Palazzo was wonderful. The service has been top notch. The rooms, food and the proximity to the beach is just an added bonus. The staff pays attention to all the guests which is commendable. We absolutely recommend this property and can’t wait to go back again.
Response from İbrahim Çelik on 5 Oct 2023
Dear Iffat I would like to thank you for your sincere comments and appreciate your time to share your comments with us. We are happy to hear that your stay about your satisfaction with our service, rooms foods and facilities. Our team members take their roles in our hotel very seriously and try every day to provide quality service that our guests expect. Please be assured that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product and service.On behalf of Kaya Palazzo Resort & Residences Le Chic Hotel team, we would thank you for choosing our hotel, and we look forward to welcoming you again!Sincerely,Ibrahim Celik

10/10 Excellent

Mattie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from İbrahim Çelik on 29 Sept 2023
Dear Mattie,I would like to thank you for your sincere comments and appreciate your time to share your comments with us. We are happy to hear that your stay about your satisfaction with our service, rooms foods and facilities. Our team members take their roles in our hotel very seriously and try every day to provide quality service that our guests expect. Please be assured that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product and service.On behalf of Kaya Palazzo Resort & Residences Le Chic Hotel team, we would thank you for choosing our hotel, and we look forward to welcoming you again!Sincerely,Ibrahim Celik

10/10 Excellent

Nilpa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with spacious rooms and a lovely private beach. Staff are very helpful and friendly. Spa is worth doing if you fancy a bit of pampering. Thanks to Serhat for his help.
Stayed 5 nights in Sep 2023
Response from İbrahim Çelik on 29 Sept 2023
Dear Valuable Guest,I would like to thank you for your sincere comments and appreciate your time to share your comments with us. We are happy to hear that your stay about your satisfaction with our service, rooms foods and facilities. Our team members take their roles in our hotel very seriously and try every day to provide quality service that our guests expect. Please be assured that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product and service.On behalf of Kaya Palazzo Resort & Residences Le Chic Hotel team, we would thank you for choosing our hotel, and we look forward to welcoming you again!Sincerely,Ibrahim Celik

10/10 Excellent

Jinha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 5 day stay - staff are so friendly and the hotel excellent with great facilities. Serhat was so friendly and helpful too! Recommend!
Response from İbrahim Çelik on 25 Sept 2023
Dear Jinha,I would like to thank you for your kind comments and appreciate your time to share your comments with us. We are happy to hear that your stay about your satisfaction with our service, rooms foods and facilities. Our team members take their roles in our hotel very seriously and try every day to provide quality service that our guests expect. Please be assured that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product and service.On behalf of Kaya Palazzo Resort & Residences Le Chic Hotel team, we would thank you for choosing our hotel, and we look forward to welcoming you again!Sincerely,Ibrahim Celik

10/10 Excellent

SEZGIN, BURSA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Special beach and sea conditions were awesome. very quiet except noise coming air condition center which was close to our room. Please leave some water for the cats
Stayed 3 nights in Sep 2023
Response from İbrahim Çelik on 25 Sept 2023
Dear Serhat Bey,I would like to thank you for your kind comments and appreciate your time to share your comments with us. We are happy to hear that your stay about your satisfaction with our service, rooms foods and facilities. Our team members take their roles in our hotel very seriously and try every day to provide quality service that our guests expect. Please be assured that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product and service.On behalf of Kaya Palazzo Resort & Residences Le Chic Hotel team, we would thank you for choosing our hotel, and we look forward to welcoming you again!Sincerely,Ibrahim Celik

10/10 Excellent

Banafsheh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resort vacation experiences
Stayed 3 nights in Sep 2023
Response from İbrahim Çelik on 22 Sept 2023
Dear Banafsheh,I would like to thank you for your kind comments and appreciate your time to share your comments with us. We are happy to hear that your stay about your satisfaction with our service, rooms foods and facilities. Our team members take their roles in our hotel very seriously and try every day to provide quality service that our guests expect. Please be assured that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product and service.On behalf of Kaya Palazzo Resort & Residences Le Chic Hotel team, we would thank you for choosing our hotel, and we look forward to welcoming you again!Sincerely,Ibrahim Celik

10/10 Excellent

Soudabeh

Travelled with group
Everything was perfect! Best hotel ever.
Stayed 3 nights in Sep 2023
Response from İbrahim Çelik on 22 Sept 2023
Dear Soudabeh,I would like to thank you for your kind comments and appreciate your time to share your comments with us. We are happy to hear that your stay about your satisfaction with our service, rooms foods and facilities. Our team members take their roles in our hotel very seriously and try every day to provide quality service that our guests expect. Please be assured that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product and service.On behalf of Kaya Palazzo Resort & Residences Le Chic Hotel team, we would thank you for choosing our hotel, and we look forward to welcoming you again!Sincerely,Ibrahim Celik

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from İbrahim Çelik on 21 Sept 2023
Dear Guest,I would like to thank you for your rating and appreciate your time. We are happy to hear that your stay about your satisfaction with our service,On behalf of Kaya Palazzo Resort & Residences Le Chic Hotel team, we would thank you for choosing our hotel, and we look forward to welcoming you again!Sincerely,

10/10 Excellent

Makbule, Allison Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from İbrahim Çelik on 21 Sept 2023
Dear Guest,I would like to thank you for your rating and appreciate your time. We are happy to hear that your stay about your satisfaction with our service,On behalf of Kaya Palazzo Resort & Residences Le Chic Hotel team, we would thank you for choosing our hotel, and we look forward to welcoming you again!Sincerely,Ibrahim Celik

10/10 Excellent

yesr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
honestly one of the best staff in turkey . i was really happy to be served with the manager serhat. everyone was respectful and ready to serve you . I would recommend the place for it’s staff and cleanliness.
Stayed 3 nights in Sep 2023
Response from İbrahim Çelik on 21 Sept 2023
Dear Guest,I would like to thank you for your kind comments and appreciate your time to share your comments with us. We are happy to hear that your stay about your satisfaction with our service, rooms foods and facilities. Our team members take their roles in our hotel very seriously and try every day to provide quality service that our guests expect. Please be assured that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product and service.On behalf of Kaya Palazzo Resort & Residences Le Chic Hotel team, we would thank you for choosing our hotel, and we look forward to welcoming you again!Sincerely,

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Beachside was fantastic. Lovely position/restaurants etc. the rooms and the rest of the hotel was arranged oddly but still enjoyable. Two people I need to highlight who were excellent - Serhat who is the customer relations exec and Ismael who is the beach manager. Both were amazing! The restaurant staff were rude and were not trained to an acceptable standard sadly.
Stayed 4 nights in Aug 2023
Response from İbrahim Çelik on 23 Aug 2023
Dear Samantha,I would like to thank you for your kind comments and appreciate your time to share your comments with us. We are happy to hear that your stay about your satisfaction with our service, rooms foods and facilities. Our team members take their roles in our hotel very seriously and try every day to provide quality service that our guests expect. I will take immediate action to improve our service in the Restaurant, please be sure that necessary actions will be taken. Please be assured that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product and service.On behalf of Kaya Palazzo Resort & Residences Le Chic Hotel team, we would thank you for choosing our hotel, and we look forward to welcoming you again!Sincerely,Ibrahim Celik

10/10 Excellent

neeraj

Liked: Property conditions & facilities
Stayed 5 nights in Jul 2023
Response from İbrahim Çelik on 23 Aug 2023
Dear Neeraj, I would like to thank you for your kind comments and appreciate your time to share your comments with us. We are happy to hear that your stay about your satisfaction with our service, rooms foods and facilities. Our team members take their roles in our hotel very seriously and try every day to provide quality service that our guests expect. Please be assured that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product and service.On behalf of Kaya Palazzo Resort & Residences Le Chic Hotel team, we would thank you for choosing our hotel, and we look forward to welcoming you again!Sincerely,Ibrahim Celik

10/10 Excellent

Rowan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay in Bodrum
Excellent service and great rooms , the beach is beautiful the gym and pool were amazing also the staff at the beach was the best thanks to Alperen Vedat and Mustafa all at the beach made our stay extra special
Stayed 4 nights in Jul 2023
Response from İbrahim Çelik on 11 Jul 2023
Dear Rowan,I would like to thank you for your kind comments and appreciate your time to share your comments with us. We are happy to hear that your stay about your satisfaction with our service, rooms foods and facilities. Our team members take their roles in our hotel very seriously and try every day to provide quality service that our guests expect. Please be assured that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product and service.On behalf of Kaya Palazzo Resort & Residences Le Chic Hotel team, we would thank you for choosing our hotel, and we look forward to welcoming you again!Sincerely,Ibrahim Celik

4/10 Poor

Ali

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Terrible experience. Completely ruined my vacation
I have booked a Grand Garden Suite and upon checking in we noticed that the AC was not working and it was hot. We reported the issue to the reception and adter 30 mins the AC was on. Then, we left to the beach and once we return the AC was not working again and asked for assistance which took sometimes. This continues 4 time in a row and last was at 2 am which really disturbed our sleep. I called the night shift manager and expressed our frustration and disappointment and henpromises to convey the same to the Manager in the morning. However, no one bothered to call or even check up with us and although we had a lunch reservation out of the hotel next day and there was barly time, I asked my wife to go forward and wait for me to fix the issue with the hotel. So, I personally went to the reception and asked for the Manager and I was asked to sit and wait and no one showed up which truly passed my limit. The front desk told me that the Manager is not here because it's a weekend and I told him that our experience is a nightmare and we expect to be compensated and he simply replied by saying that he will check the possibility of changing our suite with something similar (if available) and I told him that the least they can do is to upgrade us and he said that this was not possible at all, which was something I have never experienced with a 5-star hotel. Actually, we have paid around €900 a night and this is the kind of service we get? Then I had to leave to the lunch and after co
Stayed 5 nights in Jun 2023
Response from İbrahim Çelik on 11 Jul 2023
Dear Mr. Ali,Thank you for taking time to tell us about your experience at Kaya Palazzo Resort & Residence Le Chic Bodrum. We are really sorry, that in some issues we could not meet your expectations, AC,and Front Desk service were below your expectation, and you had an unpleasant experience overall.Please accept my sincere apology for all these. I am the hotel manager and I always try to meet with all my guests even when there is no issue. Please be sure that necessary actions have been taken for this issue. We are trying to provide excellent service for our guests; therefore, this kind of feedbacks are very important for us.Please, be sure that we are taking all appropriate measures to improve all the areas you underlined.Your willingness to share your experience is genuinely appreciated.On behalf of Kaya Palazzo Resort & Residences team, we thank you for choosing our hotel.Best Regards,Ibrahim Celik

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very hospitable and the service was wonderful.
Stayed 4 nights in Jun 2023
Response from İbrahim Çelik on 11 Jul 2023
Dear Kenneth,I would like to thank you for your kind comments and appreciate your time to share your comments with us. We are happy to hear that your stay about your satisfaction with our service, rooms foods and facilities. Our team members take their roles in our hotel very seriously and try every day to provide quality service that our guests expect. Please be assured that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product and service.On behalf of Kaya Palazzo Resort & Residences Le Chic Hotel team, we would thank you for choosing our hotel, and we look forward to welcoming you again!Sincerely,Ibrahim Celik

10/10 Excellent

Meeran

Stayed 3 nights in May 2023
Response from İbrahim Çelik on 11 Jul 2023
Dear Meeran,I would like to thank you for your kind comments and appreciate your time to share your comments with us. We are happy to hear that your stay about your satisfaction with our service, rooms foods and facilities. Our team members take their roles in our hotel very seriously and try every day to provide quality service that our guests expect. Please be assured that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product and service.On behalf of Kaya Palazzo Resort & Residences Le Chic Hotel team, we would thank you for choosing our hotel, and we look forward to welcoming you again!Sincerely,Ibrahim Celik

8/10 Good

noemi

Stayed 2 nights in Oct 2022
Response from İbrahim Çelik on 23 Aug 2023
I would like to thank you for your kind comments and appreciate your time to share your comments with us. On behalf of Kaya Palazzo Resort & Residences Le Chic Hotel team, we would thank you for choosing our hotel, and we look forward to welcoming you again!Sincerely,Ibrahim Celik

8/10 Good

SHAHD

Stayed 4 nights in Sep 2022

10/10 Excellent

Fathi el Haj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to thank Ms Acan, the customer relations manager, she was perfect and professional, very good customer service, highly recommended
Stayed 4 nights in May 2022

8/10 Good

tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with great views. Staff are helpful and service good. My only complaint is they don’t have a turn down service which is surprising for a five star resort such as this. Otherwise it’s just brilliant
Stayed 3 nights in May 2022

10/10 Excellent

FAHAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
It was the most beautiful experience i had in bodrum my stay in kaya ❤️ If can rate the hotel 10 stars i will give it to the hotel i can say that we r in love with kaya
Stayed 4 nights in May 2022

6/10 Okay

Qutaiba

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Not all the staff understands English
Stayed 4 nights in May 2022

8/10 Good

Zeyad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
The property is brand new, room service/breakfast was very good. Our room was lovely with a great view. The staff are very helpful and special thanks to Deniz who made our experience great!
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel location is really good. The facilities they had is perfect and even the beach service is so good. The issue is that the room service doesn’t clean the room well. They just clean without putting new shampoos or napkins! The really bad issue is that u feel that you are in a private school, no one is allowed to visit in your room and each time you are late they ask for your name and room number. It may be a security thing, but they are extra doing it.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay, great place and the people working their are amazing! Denis was the guy who took care of us he helped make the experience 10x better! It was an overall an awesome stay and very professional staff and kind!
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is really beautiful and the facilities a
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the nicest one we stayed at during our 10 days in Turkey. The room was luxurious and obviously newly built. Everything we could have wanted was provided. We especially enjoyed the attentive service and complimentary Turkish breakfast each morning by the sea. We especially want to thank Deniz, who gave us his number upon check in and helped arrange PCR tests, dry cleaning, and went out of his was to help solve an issue when we lost something valuable in town. Would love to stay here again!
Stayed 2 nights in May 2021

10/10 Excellent

PhilT, Notts UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deniz met us on arrival and looked after us so well. We booked very late, had the best time, very luxurious and the best staff in many hotels we have stayed in. Super location for us. Thank you so much
Stayed 11 nights in Sep 2020

10/10 Excellent

Jason, Nottingham

Liked: Cleanliness, staff & service
Excellent service from a wonderful new hotel located within a few miles of Bodrum Castle. All staff were attentive and friendly, great food and ambience and the rooms were furnished to a high specification. Deniz and Mahmet stood out from a service point of view but all staff were exemplary, so thank you again for a wonderful time, I most certainly will highly recommend it.
Stayed 3 nights in Sep 2020

10/10 Excellent

Ali Taner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Çok güzel bir deneyim oldu. Personeller ilgili ve güleryüzlüydü. Tekrar gelmeyi düşünüyoruz.
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023
Response from İbrahim Çelik on 11 Jul 2023
Dear Kevin,I would like to thank you for your kind comments and appreciate your time to share your comments with us. We are happy to hear that your stay about your satisfaction with our service, rooms foods and facilities. Our team members take their roles in our hotel very seriously and try every day to provide quality service that our guests expect. Please be assured that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product and service.On behalf of Kaya Palazzo Resort & Residences Le Chic Hotel team, we would thank you for choosing our hotel, and we look forward to welcoming you again!Sincerely,Ibrahim Celik

10/10 Excellent

Gülsah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kaya Palazzo Experience in Bodrum_JUN 2022
Sehr sauberes, modernes und gastfreundliches Hotel. Personal unglaublich freundlich und hilfsbereits. Überaus genügend Platz für alle am Strand und am Steg. Sehr schmackhaftes Essen bei allen Mahlzeiten. Spezielle Gastfreundlichkeit & Kundenservice durch Guest Relation Managerin Ecem S., sie ist einfach grossartig, zuvorkommend und erfüllt den Gästen praktisch jeden Wunsch.
Stayed 5 nights in Jun 2022

10/10 Excellent

Jürgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ganz neue Anlage, alles vom Feinsten, Sehr nette Service-Kräfte, sehr freundlich. Zimmer sehr geräumig und gut ausgestattet. Wir hetten eine Terrasse mit Blick auf den Pool. Restaurant sehr gepflegt und das Essen von erlesener Qualität. Sehr emüpfehlenswert !!!
Stayed 3 nights in May 2022

10/10 Excellent

sergio

Stayed 6 nights in May 2022

10/10 Excellent

ameenah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ممتاز انصح به و بشده و لكن غالي سعره
Stayed 1 night in May 2022

10/10 Excellent

Denis

Liked: Property conditions & facilities, room comfort
Great facilities, but service is not there yet
Overall great facilities and dining. perfect beach, but cleaning, sleep preparation services in the room at low level, trash bin can be full 2 days, even when make up my room is switched on you can come and no one has done anything
Stayed 4 nights in Jul 2021