Search Hotels with Room Service in Blue Ridge Mountains

"The room was clean and comfortable but the restaurant was under construction. Breakfast options were limited. "

"I booked the property for a few reasons. One is, I saw that it was walking distances to alot of the downtown market/activities, and also because of the fireplace in the room, and the hot tub on the property. I arrived and saw that both the pool and the hot tub was closed due to maintenance. (Would’ve thought they would do maintenance on both during the off-season not the beginning of busy season) Me and my lady wanted to wine down at the end of the night with a bottle of wine in front of the fireplace but it would not stay burning. The staff was accommodating when requests were made to have technician come by. Maintenance technician came by twice to get it to work but had no luck. (Stay at hotel for three days and was not able to use the fireplace) Also, parking spaces is very tight, esp with oversize vehicles. Garage ceilings is very low, if your vehicle is higher than 6 feet you will have problems parking. I’ve been to Gatlinburg a few times, but never booked at this location, not saying/knowing if these are ongoing issues with the property however, these were a few problems I ran across. Again, the front desk staff was nice. "

"It’s a giant Vegas like property. Excellent staff - great rooms. Wish I’d tried the spa. "

"We had an amazing time for spring break being able to be at stone hill and ride the shuttle to the indoor water park is a relief from driving 4 hrs friendly staff cleanliness nice beds and rooms my son didn’t want to leave and the arcade room and it’s stuff for all ages it was so much fun highly recommend "

"Very nice! View is spectacular, lots of nice gathering areas. Lots of fun amenities! "

"Only complaint is you can hear everytime someone takes a shower it’s really loud thru the wall and that soap dispenser sounds like somebody’s banging on the wall when they’re trying to get soap. "

"It was an ok hotel. The room was outdated but very clean. Our room was right by the pool, and it was very noisy every evening. The breakfast is the same hot food every day. But the staff was outstanding. Be aware that the pool images make it look larger than it is. A little disappointing. "

"Was overall disappointed. You have to drive to get the included breakfast and the room was very dated."

"The Grove Park Inn used to be a five star property. It’s a 3 at best today. We went to the GPI to celebrate my son’s birthday. Just to hit the high notes, the service from the staff was terrible. They obviously have very little training in hospitality. Absolutely no enthusiasm by the person in the Cafe, the Concierge, or the wait staff. Additionally, the Edison restaurant was a big disappointment. Our waiter rushed us through our dinner, even though there were very few guests in the restaurant. We ordered drinks and my son ordered a Sour Pineapple Cherry beer. The waiter brought out a completely different beer. We tracked him down to let him know and he informed us that they did not have beer he ordered. He scooped up the beer glass and can without a word. He did not offer another alternative. Secondly, the television in the restaurant was tuned to a very divisive and controversial political channel. I was shocked. The local restaurants in my hometown know better than this. Additionally, our room was dirty. The bathroom floor was sticky and we found a dead bug, M & Ms and and old cough drop on the floor around the beds. Our hotel room was only serviced once during our four day stay. The Spa was also dirty and extremely dated. There was an old comb, the lining of a women’s swimsuit, and most disgusting, someone blew their nose in the cold plunge tub and we had to find someone to remove it. So, no cold plunge for us. The “Spa” robes were horrible. Will not return. "