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Reviews of Hampton by Hilton Blackpool

3.5 out of 5
Hampton by Hilton Blackpool
595 New South Promenade, Blackpool, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 903 out of 1409 reviews" "
Rating 8 - Good. 339 out of 1409 reviews" "
Rating 6 - Okay. 90 out of 1409 reviews" "
Rating 4 - Poor. 49 out of 1409 reviews" "
Rating 2 - Terrible. 28 out of 1409 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

INDERJIT

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr Wes , Great guy good service , All staff members working really hard to make it a great stay food breakfast great , bar great street parking easy peasy , cant fault the stay. stayed in room 235 no issues room clean towels fresh amazing sea view. i wont hesitate to book here again,
Stayed 3 nights in May 2024
Response from General Manager on 27 May 2024
Dear Inderjit,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay. I have shared your comments with the team. We look forward to welcoming you back again soon. Yours SincerelyPaul Ellison General Manager

2/10 Terrible

Akshay

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The worst experience with Hampton Hilton Hotel. morning breakfast service was not properly planned and rooms kept smelling bad, hotel staff were not helpful, Price 2 day is higher than other hotels but for service and experience I can go for -1 /10
Stayed 2 nights in May 2024
Response from General Manager on 27 May 2024
Dear Akshay,Thanks for taking the time to post your comments following your recent stay.Please accept my sincere apologies for the problems you encountered. I have discussed with the management team and arranged retraining of the teams. I do hope you will stay with us again. Yours SincerelyPaul EllisonGeneral Manager

6/10 Okay

ROGER

Travelled with partner
Liked: Staff & service
Very basic room which was pretty clean but the bathroom had an awful smell from the shower drain.
Stayed 1 night in May 2024
Response from General Manager on 27 May 2024
Dear Roger,Thanks for taking the time to post your comments following your recent stay.Please accept my sincere apologies for the problems you encountered. I have discussed with the Housekeeping Manager and arranged retraining of the team. We look forward to welcoming you back in the near future. Yours SincerelyPaul EllisonGeneral Manager

6/10 Okay

Rebecca

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in May 2024
Response from General Manager on 20 May 2024
Dear Rebecca,Thanks for taking the time to post your rating following your stay.Please do share any specific feedback for us to look into and improve. We look forward to welcoming you back again soon. Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Great views and grest place to stay .staff was so helpful
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Dear Greg,Thanks for taking the time to post your comments following your stay.I was delighted to read that you had a great stay and was well looked after by our fabulous team. We look forward to welcoming you back again soon. Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

Gary, Hull

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and was looked after by Joel when booking in, who was brilliant.
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Gary,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay and was well looked after by the team. We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

Dee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was so easy
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Dee,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay and had a good check in experience. We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

Elizabeth

Stayed 4 nights in Apr 2024
Response from General Manager on 16 May 2024
Dear Elizabeth,Thanks for taking the time to post your rating following your recent stay. I was delighted to read that you had a great stay.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stop, clean and an amazing view of the sea if you have a sea view room. Breakfast was one of the best I’ve ever had at a hotel. Thank you
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Matthew,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay, glad you liked the complimentary breakfast.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

8/10 Good

Brian

Travelled with partner
Liked: Amenities, property conditions & facilities
We have stayed here before and the only down side this time was that the quality of the evening menu had dropped.
Stayed 4 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Brian,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay, please do share with us any specific comments about the dinner menu so we can look into this.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

Vanisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, in a great location. We traveled with a 6 and 8 year old and enjoyed the walk along the strip everyday. Our room had fantastic views, the tram stops very close to the hotel, so very convenient. Good choice for breakfast and friendly staff.
Stayed 2 nights in Oct 2023
Response from General Manager on 25 Apr 2024
Dear Vanisha,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay and enjoyed the complimentary breakfast.We look forward to welcoming you back again soon. Yours SincerelyPaul EllisonGeneral Manager

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Ian,Thanks for taking the time to post your rating following your recent stay.I was pleased to read that you had a good stay.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

nasra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Away from the crowds but walkable distance from all main attractions. Good for families. Has tramline stop directly outside too. The Sandcastle waterpark was a 10-15 minute walk away from the hotel. The main Blackpool pleasure beach is a few minutes walk away.
Stayed 2 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Nasra,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back again in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms and brilliant brekkie
Stayed 2 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Laura,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay and enjoyed the breakfast.We look forward to welcoming you back again in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

Hayley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, car park spaces available, £15 for 24hrs, very good breakfast. Good price, clean room, nicely furnished and modern. Tram stop nearby. Only suggestion would be that the window cleaner wasn’t working in the busiest morning period when everyone’s getting ready and/or in the breakfast area- kind of ruining the vibe.
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Hayley,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay. I will share your feedback with the team.We look forward to welcoming you back again in the near future.Yours SincerelyPaul EllisonGeneral Manager

8/10 Good

Mhd Ayman

Stayed 2 nights in Apr 2024
Response from General Manager on 5 May 2024
Dear Mhd Ayman,Thanks for taking the time to post your rating.I was pleased to read that you had a good stay.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel itself was nice, quiet for Blackpool and slightly out of the way. Breakfast was lovely especially the hash browns! Free on street parking right in front of hotel. Although the beds were very uncomfortable, springy and noisy. The rooms were very hot too and heating seemed to kick in itself during the night. No windows could be opened and i like some fresh air.
Stayed 4 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Christopher,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay.We look forward to welcoming you back in the near future. Yours SincerelyPaul EllisonGeneral Manager

8/10 Good

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, an extremely strange hotel. The lifts to all floors are the only method of accessibility the grand floor from an upper level, doors from the stairs to the ground floor were locked, access only via a certified key. As such, we had to wait in queues at the lifts to and from the 3rd floor. A water leak in our room was confusingly rectified with a change of room. Loose floor tiles in the bath room, missing shower waste water cap, not sure the bedding sheets were sufficient given the cold weather. The windows were filthy, okay, it’s on the sea front, but they were filthy. Taking the advice of breakfast after 10:00 hrs was a good move, and fresh food was constantly being brought out. Having resided in many Hilton’s, I’m not sure this hotel really meets with their usual standards.
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Derek,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that overall you had a good stay. We do have stair cases at the end of each corridor that are accessible. We look forward to welcoming you back in the near future. Yours SincerelyPaul EllisonGeneral Manager

8/10 Good

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely sized room clean and fresh. Staff pleasant walking distance from everything we needed. Bed wasn’t the best didn’t have the best nights sleep. Breakfast was great kids loved it especially the pancakes. Overall great stay and would return in the future.
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Rebecca,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay and enjoyed the breakfast.We look forward to welcoming you back in the near future. Yours SincerelyPaul EllisonGeneral Manager

4/10 Poor

Shannon

Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Shannon,Thanks for taking the time to post your rating following your recent stay.I was sorry to read the poor rating, please do contact us with any specific feedback for us to review.I do hope you will stay with us again.Yours SincerelyPaul EllisonGeneral Manager

8/10 Good

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay but the room was extremely hot and couldn’t get it cool. Also the breakfast is extremely busy and we waited 30mins for a table
Stayed 2 nights in Apr 2024
Response from General Manager on 5 Apr 2024
Dear Allan,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay. During school holidays breakfast is very busy. We do advertise a traffic light system and times to arrive for a more comfortable breakfast. We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such an amazing stay, it really was. The hotel was gorgeous and absolutely spotless, all the staff were so friendly and polite, and the breakfast was outstanding, everything you could possible want.
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Kristina,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here before and loved it, it’s quiet rooms are lovely and breakfast is too, it’s really reasonable couldn’t have asked for much better
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Janice,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

8/10 Good

Sanjay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how the hotel was clean and the free breakfast that came with it. I didn't like how the water wasnt going through quickly and the ac wasn't working properly.
Stayed 3 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Sanjay,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay. We will action the comments you have raised,We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

8/10 Good

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for visiting the Pleasure Beach. Convenient location for tram stop. Good variety at breakfast. Room was comfy and clean
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Emma,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, room was clean and allowed us to check in earlier which was great.
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Maria,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

ian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel,pleasent and helpfull staff good location.
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Ian,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

PHILIP

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice modern, and new
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Philip,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing around
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Judith,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

8/10 Good

Lyudmyla

Stayed 7 nights in May 2023
Response from General Manager on 12 Apr 2024
Dear Lyudmyla,Thanks for taking the time to post your rating following your recent stay.I was pleased to read that you had a good stay.We look forward to welcoming you back in the near future. Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

REBECCA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great location. Clean. Friendly staff!
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Rebecca,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very polite and professional and hotel extremely clean. Would definitely stay here again
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Anonymous,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

8/10 Good

Fasal

Stayed 2 nights in Mar 2024
Response from General Manager on 12 Apr 2024
Dear Fasai,Thanks for taking the time to post your rating following your recent stay.I was pleased to read that you had a good stay.We look forward to welcoming you back in the near future. Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was lovely
Stayed 3 nights in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Sandra,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay. We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Ricky,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay and will highly recommend us.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was fantastic, so friendly and welcoming from the moment we arrived, the room was lovely and the breakfast was the best breakfast I've ever had at a hotel, the food was nice and hot. Will definately stay here again when next in Blackpool
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Elizabeth,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay and enjoyed the room and breakfast.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

8/10 Good

Lynsey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, very clean, lifts in working order Negative room was very cold. Despite best efforts couldnt increase the room temperature so was an uncomfortable nights sleep. On checkout wasnt asked if we’d had a good stay so didnt feedback
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Lynsey,Thanks for taking the time to post your comments following your recent stay.I was pleased to read that you had a good stay , please accept my apologies regarding the heating. I will get the room checked by Maintenance.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Dear David,Thanks for taking the time to post your rating following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

Peter and paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing needs to mention extra for parking only found out during check out £15 per day took that staying in hotel parking would be free
Stayed 2 nights in Feb 2024
Response from General Manager on 2 Mar 2024
Dear Peter and Paula,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay. Parking is 15 per night and branded hotels in Blackpool do not provide free parking.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 2 Mar 2024
Dear Andrew,Thanks for taking the time to post your rating following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay however parking prices extremely expensive, would have been better if £15 per stay rather than £15 per 24 hours. However staff were amazing especially the dark short haired lady on reception who checked us in. 5 star
Stayed 3 nights in Feb 2024
Response from General Manager on 29 Feb 2024
Dear Alexandra,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay and was well looked after by the team.We look forward to welcoming you back again in the near future.Yours SincerelyPaul EllisonGeneral Manager

6/10 Okay

virender

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Breakfast options were limited and quality of food was poor. Dry pan cake
Stayed 1 night in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Virender,Thanks for taking the time to post your comments following your recent stay.We do offer a lot of variety at breakfast, please let us know what you would like to see. We look forward to welcoming you back in the near future. Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

James, Gourock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, lovely room, great decor
Stayed 2 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Dear James,Thanks for taking the time to post your comments following your recent stay.I was delighted to read that you had a great stay and was well looked after by the team.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

4/10 Poor

Laurens

Business traveller
Disliked: Staff & service
Okay stay.
Unfortunately, there were some issues with my stay. I asked for an invoice to be made before my stay. When I arrived and asked for it again, they said that this wasn’t possible. My room was fine but the shower was broken, which obviously isn’t great when you are on a business trip. Hopefully they tackle these issues.
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Laurens,Thanks for taking the time to post your comments following your recent stay.Please accept my sincere apologies for the problems you encountered, I will arrange for Maintenance to check the room and speak to the team about the invoice.I do hope you will stay with us again.Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

Katie

Stayed 1 night in Feb 2024
Response from General Manager on 5 Apr 2024
Dear Katie,Thanks for taking the time to post your rating following your recent stay.I was delighted to read that you had a great stay.We look forward to welcoming you back in the near future.Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

Deborah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Deborah,Thanks for taking the time to post your rating following your recent stay. I was delighted to read that you had a great stay.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good hotel, apart from the flashing light!
Easy to find, parked in car park at the rear (£15 a night), friendly and efficient check in, the goody bags for the kids went down well. The hotel is modern and clean though out, but fairly basic. The room was average, the beds were very comfy, big shower, ground floor so no sea view. Design of bathroom door was innovative, but not terribly practical. The kids thought it was hilarious you could hear people on the toilet so loud! Huge gripe was during the night the intermittent flashing fire alarm above the bed and the droning noise (despite air conditioner/heating being off), it was like a bathroom fan being left on. This ruined what would otherwise would have been a good sleeping experience. I would have liked instructions for how to use the TV, as the on screen version was not very user friendly. Main menu was pretty standard. Kids menu fine, food OK, chips a bit undercooked and spread on BLT not to my taste. Breakfast was average. Staff in the restaurant were very good both at breakfast and in the evening. We didn’t pay a huge amount and for what we paid I would recommend the hotel. The staff in particular were very good. Just bring a sleeping mask and ear plugs!
Stayed 2 nights in Feb 2024
Response from General Manager on 25 Feb 2024
Dear julie,Thanks for taking the time to post your feedback following your recent stay.I was pleased to read that overall you had a good stay and will recommend the hotel. I will share your feedback with the team. We look forward to welcoming you back again in the near future. Yours SincerelyPaul EllisonGeneral Manager

6/10 Okay

Mandy

Liked: Property conditions & facilities
Comfy & lovely staff
Our second night wasn’t very good. We had an alarm that kept going off, which we reported. We can only assume it got sorted as nothing said.
Stayed 3 nights in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Mandy,Thanks for taking the time to post your feedback following your recent stay.I was pleased to read that overall you had a good stay. I will speak with Maintenance regarding the alarm and action anything outstanding. We look forward to welcoming you back again in the near future. Yours SincerelyPaul EllisonGeneral Manager

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Joanna,Thanks for taking the time to post your rating following your recent stay. I was delighted to read that you had a great stay.We look forward to welcoming you back again soon.Yours SincerelyPaul EllisonGeneral Manager

8/10 Good

Carl

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Carl,Thanks for taking the time to post your rating following your recent stay.I was pleased to read that overall you had a good stay.We look forward to welcoming you back again in the near future. Yours SincerelyPaul EllisonGeneral Manager