Bitterley Hotels from ₹5,451

"Extremely disappointed - spa and pool closed due to building work, not clearly stated on Expedia. Specifically booked for these facilities after a very long drive. Hotel needed updating and didn’t feel immaculately clean. Front desk was a mess. Paid £144 for one night in a room that felt like a Premier Inn room with a fridge added. Stains on carpet, no pictures or nice touches apart from robes and slippers. Sofabed looked tired and old. Cooked breakfast was good but continental had only mandarin segments - no other fruit and no choice of cereals or pasties. Dining room was bland and dark with no atmosphere - we asked to put music on as it was deathly quiet. Best thing was free parking in a lovely historic town and the shoe shop opposite which was a Sketchers outlet selling end of line with at least 50% discount. Thai restaurant a few doors down from hotel was excellent with outstanding food. Wouldn’t stay again. "

"Friendly, helpful, welcoming staff. Comfortable rooms with good ensuite facilities at a great price. Restaurant has excellent dishes at good prices and the bar serves a good range of drinks again at good prices. A Continental Breakfast is included and there is no cooked breakfast option. The only drawback is the lack of a lift and one or two floors are a bit unveven but to be expected at over 400 years old. "

"It is being refurbished., so a few problems. Room was clean, towels spotless.plenty of parking spaces. Staff including cleaner's couldn't do enough for us, they were excellent. We have stayed there before and will again."

"Present staff helpful and great amenities "

"staff are friendly, hotel is just tired, with no food in the evenings , breakfast isn't too good "

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"Always a lovely place to stay. Food is wonderful and beds are really comfortable. The rooms are well appointed, it’s quiet and wonderful views."

"Clean and lovely. Hotel is a historic charm. Do not expect corporate hotel, this is VERY old but delightful. There is no sound proofing, no even floors etc. If you are dull and complain about minor traffic noise etc, do not even bother staying here. This is a place for people who love history and appreciate the engineering of yesteryear. Staff were helpful. "

"Parking good, staff poor, standards more to improve. Public area cleaning needs addressing, "